AestheticsPro

About AestheticsPro
AestheticsPro is a medical spa management software solution that offers medical aesthetic businesses a HIPAA compliant and secure platform to manage electronic medical records. With approximately 500 customizable forms in the E-Record library and over 40 reports, efficiently operate your business while offering online booking and a client portal to your clients.
With unlimited calendars, AestheticsPro allows users to manage client appointments and staff schedules. To further enhance scheduling activity, AestheticsPro enables users to schedule automatic email confirmations and track staff hours. Besides client and staff management, users can process payments, invoice clients, and handle auto-billed subscriptions with AestheticsPro's point-of-sale (POS) and merchant services feature.
AestheticsPro software includes an accounting suite which allows users to reconcile daily transactions, generate breakdown reports, and view sales and profit data in real time. Facilitate effective marketing strategies with the tools AestheticsPro Marketing Solutions offers to track leads, marketing costs and return on investment (ROI).
Key benefits of AestheticsPro
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Reviews
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- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Mixed Feelings
Reviewed on 2018/12/12
Overall, we enjoy the software. We wish we could customize more things within the software, such...
Overall, we enjoy the software. We wish we could customize more things within the software, such as certain reports. A help menu would also be a welcome addition. However, we do like that we can have multiple levels of access so each employee has what they need but do not have access to unnecessary features as we see fit. Would cautiously recommend this software.
Pros
I love the features available within this software, it is exactly what we needed to begin paperless record keeping with our clients. We like all of the reports we can run & the overall look of the software is great.
Cons
I don't enjoy having to create a "support ticket" to ask simple questions, a HELP website would be great. Often we get a response that "the development team is working on it" when we bring up an issue. Some of the features within AestheticsPro are faulty & need to be updated.
Response from AestheticsPro
Thank you Ember, we will have an Account Rep reach out to you to discuss employee access as we do have tiered privileges. We will also work out a Help Plan with you!
-AestheticsPro Team
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excellent software for Estheticians
Reviewed on 2024/10/01
So far Aesthetics Pro provides me more quality features for the price of the service. as long as...
So far Aesthetics Pro provides me more quality features for the price of the service. as long as this system continues to evolve it will continue to be a valuable and integral part of my business.
Pros
I love the form creator and that I can attach forms to specific services. I also love the card on file to reserve appointments
Cons
I want the weekly view calendar to be like MINDBODY! I want to be able to assign a color to each service and I want to have each one showing on the weekly calendar and it want it to be like the daily calendar where they are positioned on the schedule based on the time of the service. I would also love to see you guys knock off MINDBODY's reports! I want to be able to filter reports right in the program not have to export to excel to cut and slice them.
Reasons for Choosing AestheticsPro
MBO was charging me an insane amount of money monthly for features that my business did not need or use. even during covid when esthetic businesses were shut down for almost a year. MBO did not waive or lower our fee. they just held off on raising the prices for a few more months and forced us to take on a new feature that only fitness studios would use.Switched From
MindbodyReasons for Switching to AestheticsPro
AP was geared more toward esthetics businesses and it had features that I wanted like hippa compliant forms and the ability for clients to fill them out at home. most other software is made for other types of businesses so its often not fully functional for esthetic businesses.Response from AestheticsPro
Hi Danielle! Thank you so much for your wonderful review of AestheticsPro! We're thrilled you're enjoying our software, especially the form creator and the ability to attach forms to specific services. We're also glad the card-on-file feature makes appointment reservations easier for you! If you ever have any questions, please feel free to reach out - we love to help! Wishing you the best in business - the AP team!
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Terrible.
Reviewed on 2024/09/27
My experience was terrible. I wouldn’t recommend.
My experience was terrible. I wouldn’t recommend.
Pros
They did a good demo and are great at getting people to believe in their software.
Cons
I had a very disappointing experience with Aesthetics Pro. From the start, their system was not user-friendly, and I encountered numerous issues with my charting. My charts were messy and not in chronological order, making it difficult to keep patient records organized. Accessing consent forms was particularly challenging, as I had to dig through the system just to confirm they were even there. These were only a few of the issues that I encountered. There were many more.
I was with Aesthetics Pro for only one month before deciding to leave due to these issues. The transition was horrible—Aesthetics Pro was not helpful, and they created many hurdles for me to terminate my contract. Despite their resistance, I was finally able to end my relationship with them.
However, the most concerning issue was their refusal to provide my EMR records once I terminated my contract. Despite federal laws and HIPAA regulations that require a software company to make these records accessible to healthcare providers, Aesthetics Pro informed me they could not fulfill this request. This is a clear violation of federal regulations, and their unwillingness to comply is unacceptable.
Overall, Aesthetics Pro was extremely difficult to work with, and I would not recommend them to anyone seeking a reliable and compliant system for managing patient records.
Response from AestheticsPro
Hi Lisa,
Thank you for your feedback. As you know, our team waived your early termination fee as a gesture of goodwill, and we dedicated significant time on the phone with both you and your partner to address your concerns. During these conversations, we aimed to provide you with the necessary guidance on retrieving your records and ensuring a smooth transition.
We take customer satisfaction very seriously, and it’s disheartening to hear that our efforts did not resolve your concerns. Wishing you the best in business. - AP Team
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
10/10 recommend
Reviewed on 2024/10/22
The staff has been amazing to work with!! Very honest and helpful
The staff has been amazing to work with!! Very honest and helpful
Pros
Customer service has been amazing, training very helpful, then the recordings even more helpful so when I forget I have more than my notes to refer to
Cons
It’s a good problem to have, but all of the options to learn
Alternatives Considered
DrChronoReasons for Choosing AestheticsPro
Needed to consolidate systems and use EMRReasons for Switching to AestheticsPro
It has my profit and loss statement which was very important to meResponse from AestheticsPro
Hi Felina, Thank you for the wonderful review of AestheticsPro! We’re thrilled to hear you’re enjoying the user-friendly features, award-winning customer support, and making great use of our training library. If you ever need assistance, our team is here to help! Wishing you continued success! – The AP Team
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best all encompassing aesthetic software!
Reviewed on 2024/09/25
Very happy 8 years and counting. Really happy you include all new enhancements.
Very happy 8 years and counting. Really happy you include all new enhancements.
Pros
Relational DB so reporting is robust and has full functionality
Cons
Can’t 2 way text this would be a great addition - look at Textline as a model. You could just pass the name and phone number.
Reasons for Switching to AestheticsPro
Full functionality needed at the time and relational database with robust reportingResponse from AestheticsPro
Hi Ardis!
First off, we would like to say THANK YOU SO MUCH FOR BEING A CUSTOMER FOR THE LAST 8 YEARS! Your continued support means the world to us. And thank you for leaving such a wonderful review of AestheticsPro! We're delighted to hear that you find our software and features so uesful. If you ever need help, don’t hesitate to reach out – we’re always here for you! Wishing you ongoing success! - The AP Team
AestheticsPro FAQs
Below are some frequently asked questions for AestheticsPro.Q. What type of pricing plans does AestheticsPro offer?
AestheticsPro offers the following pricing plans:
- Starting from: US$59.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of AestheticsPro?
AestheticsPro has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does AestheticsPro support?
AestheticsPro supports the following languages:
English
Q. Does AestheticsPro support mobile devices?
AestheticsPro supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does AestheticsPro integrate with?
AestheticsPro integrates with the following applications:
Gravity, MDToolbox-Rx, Twilio, Worldpay for Business
Q. What level of support does AestheticsPro offer?
AestheticsPro offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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