About AestheticsPro

AestheticsPro Online is a medical spa management system that offers medical aesthetic businesses a flexible and secure platform from which to organize all electronic medical records. Incorporating e-records, e-photos and reporting tools as well as a calendar, accounting and marketing suite, AestheticsPro Online aims to provide users with a comprehensive medical spa solution.

Designed to manage electronic medical records effectively, AestheticsPro Online enables users to create interactive forms, access an extensive form library, and obtain digital signatures quickly and accurately. AestheticsPro Online also ensures that all medical notes and records are easily accessible and secure, using 128-bit encryption. Moreover, AestheticsPro Online includes a client portal which helps users to schedule online appointments, review invoices and complete forms.

With unlimited calendars, AestheticsPro Online allows users to manage client appointments and staff schedules. To further enhance scheduling activity, AestheticsPro Online enables users to schedule automatic email confirmations and track staff hours. Besides client and staff management, users can process payments, invoice clients, and handle auto-billed subscriptions with AestheticsPro Online’s point-of-sale (POS) and merchant services technology.

AestheticsPro Online includes an accounting suite which allows users to reconcile daily transactions, generate breakdown reports, and view sales and profit data in real time. Furthermore, AestheticsPro Online facilitates effective marketing by equipping users with the tools to track leads, marketing costs and return on investment (ROI). While AestheticsPro Online’s marketing suite allows users to analyze campaign performance, the powerful reporting capabilities enable users to evaluate business performance.

Key benefits of AestheticsPro

  • As a web-based platform, AestheticsPro Online affords users the flexibility to access records and perform tasks on the move from any mobile or tablet device.
  • AestheticsPro Online features E-Records designed specifically for Medical Aesthetics, allowing users to create and manage online records and photos quickly and accurately.
  • AestheticsPro Online offers clients a personalized portal, enabling clients to perform online bookings and payments conveniently.
  • AestheticsPro Online equips users with a suite of marketing tools, helping users to schedule automated drip campaigns and analyze marketing campaign performance.
  • Users can define user permissions and utilize 128-bit encryption for electronic transactions, ensuring all data is stored securely.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Images

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    Features

    Total features of AestheticsPro: 91

    • ACH Payment Processing
    • Access Controls/Permissions
    • Accounting
    • Activity Dashboard
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling
    • Attendance Management
    • Authentication
    • Automated Scheduling
    • Barcode / Ticket Scanning
    • Barcode Recognition
    • Before & After Pictures
    • Billing & Invoicing
    • Calendar Management
    • Campaign Management
    • Campaign Planning
    • Charting
    • Client Management
    • Client Portal
    • Commission Management
    • Compensation Management
    • Compliance Management
    • Content Library
    • Credit Card Management
    • Credit Card Processing
    • Customer Accounts
    • Customer Database
    • Customer Experience Management
    • Customizable Forms
    • Customizable Templates
    • Dashboard Creation
    • Data Import/Export
    • Data Mapping
    • Digital Signature
    • Document Storage
    • Drag & Drop
    • Drip Campaigns
    • Electronic Payments
    • Electronic Signature
    • Email Invitations & Reminders
    • Email Marketing
    • Email Templates
    • Email Tracking
    • Employee Management
    • Employee Scheduling
    • Employee Time Tracking
    • Equipment Tracking
    • Event Scheduling
    • Faculty/Staff Management
    • For Salons and Spas
    • Forms Management
    • Gift Card Management
    • HIPAA Compliant
    • Historical Reporting
    • Inventory Management
    • Inventory Tracking
    • Invoice Management
    • Lead Management
    • Loyalty Program
    • Marketing Automation
    • Multi-Location
    • Payment Processing
    • Payroll & Commissions
    • Payroll Management
    • Performance Metrics
    • Personalization
    • Point of Sale (POS)
    • Real Time Data
    • Real Time Reporting
    • Records Management
    • Recurring Tasks
    • Recurring/Subscription Billing
    • Reminders
    • Remote Access/Control
    • Reporting & Statistics
    • Retail Inventory Management
    • SSL Security
    • Sales Reports
    • Sales Trend Analysis
    • Scheduled / Automated Reports
    • Secure Data Storage
    • Secure Login
    • Task Progress Tracking
    • Task Scheduling
    • Template Management
    • Time Clock
    • Transaction History
    • Treatment Packages
    • User Profiles
    • Website Integration

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    Reviews

    Overall rating

    4,3 /5
    (228)
    Value for Money
    4,2/5
    Features
    4,1/5
    Ease of Use
    4,1/5
    Customer Support
    4,5/5

    Already have AestheticsPro?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 228
    Lynnea V.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Launching and Running a Medical Aesthetics Practice with Aesthetics Pro

    Reviewed on 2018/08/27

    I am extremely pleased with this remarkably comprehensive software - since it helps manage the...

    I am extremely pleased with this remarkably comprehensive software - since it helps manage the medical, financial and marketing aspects of the practice. I purchased this software before launching a startup, and Aesthetics Pro has facilitated smooth operation in almost all facets of the practice.

    The EMR forms and templates have easily edited text and graphics. The side-by-side photo gallery, which can marked, is also simple to use; the staff spends comparatively little time creating comprehensive medical records. Clients can access discharge instructions from the client portal, or we can email them easily if left behind. We will take advantage of online booking and in-application messaging as we grow.

    But what really separates Aesthetics Pro from other EHRs is the seamless integration of marketing efforts and lead tracking. The increased efficiency (reduced staff time on redundant data entry) using a program that merges marketing software with EHR software. The lead list database in Aesthetics Pro has been crucial to our growth and success – converting a lead to client takes one click. Besides being able to send email blasts within the EMR, we can monitor the effectiveness of of all of our marketing campaigns – from print to digital to meet-and-greets. We’re also now able to track our referring clients, so we know those who like recommending us to others.

    Aesthetics Pro’s inventory tracking is also invaluable. Highest praise for this well-crafted, robust software.

    Pros

    Tracks, manages and markets to new leads- including email blasts & touchpoints
    Excellent EMR
    Inventory tracking
    Tracks efficacy of our marketing efforts to determine ROI
    Metric reports are simple to generate
    Tracks patient referrals and marketing effort effectiveness via rewards tracking
    Dashboard tracks patient balances and services remaining in packages easily
    Easy to create pop up notes for informal communication re: patient
    Option to fully integrate the website and the practice management software
    Frequently adds new features to augment quality of patient care and marketing
    Scheduling by staff member, room and device helps avoid scheduling errors

    Cons

    The patient's allergies list/profile does not appear in the patient's dashboard, and does not pop up in any way while writing the patients' medical notes. Same for emergency medical contact.

    The training information comes only video format, so its difficult to look up the answer to specific 'how to' questions after the videos have been viewed. Fortunately, the support staff is extremely prompt responding to both basic and complex queries via an in-application communication system - so these questions are quickly answered.

    The way the consent and discharge forms are currently structured, we can alter existing forms, but cannot create or add new ones.

    Response from AestheticsPro Online

    Thank you Dr. Villanova!! This is great info!

    Meredith H.
    Overall rating
    • Industry: Medical Practice
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Tech support knowledge

    Reviewed on 2020/05/15

    Pros

    All needed features for managing inventory, medical records, marketing, scheduling and running reports are in one place. I LOVE the new e-record creator.

    Cons

    No available text marketing that aligns with email marketing; non-editable text reminder; patient portal is not user friendly. Please add a text (checkbox) box signature option (in lieu of the signature pad) for the e-record creator feature. Also, for the e-record creator, please add the option of importing images for treatment records so that we can create non-static forms for injectables etc. Additionally, I think that an app for our handheld devices would be an excellent feature, that I really miss having with my old Vagaro software.

    Response from AestheticsPro Online

    Thank you Meredith! We will be have image support for the E-Record Creator very soon!

    All the best,
    -AestheticsPro Team

    Gary R.
    Overall rating
    • Industry: Medical Practice
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    COMMENTS

    Reviewed on 2021/04/10

    OVERALL IS GOOD !!
    CUSTOMER SERVICE TEAM IS GOOD
    MAKE IT EASIER TO CONTACT TEAM ON A CALL RATHER...

    OVERALL IS GOOD !!
    CUSTOMER SERVICE TEAM IS GOOD
    MAKE IT EASIER TO CONTACT TEAM ON A CALL RATHER THAN GOING THROUGH THE SPANISH INQUISITION
    GIVE US A NUMCER WHICH WOULD AUTOMATICALLY POPULATE OUR INFORMATION

    PLEASE MAKE IT POSSIBLE TO PRINT OUT A MONTH OF APPOINTMENTS ON ONE SHEET RATHER THAN A WEEK ONLY

    Pros

    THE MOST IMPORTANT FEATURE IS CUSTOMER SUPPORT SERVICE - AND THAT IS [SENSITIVE CONTENT HIDDEN] -SHE IS FANTASTIC AND HELPS US MOVE SMOOTHLY WITH THE SOFTWARE- SHEI S A COMPLIMENT TO YOUR SOFTWARE AND YOUR ORGANIZATION!!!!!

    Cons

    YES INTEGRATION WAS MORE DIFFICULT THAN EXPECTED-THERE ARE MANY LITTLE THINGS THAT CAN BE IMPROVED TO MAKE IT EASIER IN EVERY DAY LIVING-WE HAVE SENT SEVERAL SUGGESTIONS BUT HAVE NOT SEEN ANY YET - YOU HAVE MADE A NEW HOME PAGE WHICH WAS ALRIGHT BUT NEGLECTED OTHER THINGS THAT THE PEOPLE AT THE SUPPORT NUMBER SAY ARE COMING.
    -IT WOUOLD BE NICE TO BE ABLE TO SEE AND SEARCH MORE THAT A HUNDRED NAMES -YOU CAN ON SCROLL DOWN MORE THAN A HUNDRED
    -SMALL THINGS LIKE WHEN YOU ARE ENTERING A DATE HAVE IT CLICK OVER TO THE NEXT FIELD AUTOMATICALLY-
    -MAKE IT EASIER TO ENTER PHOTOS FROM CAMERA OR PHONE
    -I CAN GET A LIST IF YOU PREFER-THIS IS MEANT IN A HELPFUL WAY AND NOT JUST COMPLAINING
    -THER ARE THINGS THAT COULD BER ADDED THAT WOULD MAKE IT EVEN MORE DESIRABLE TO THE MEDICAL FIELD-WHICH IS A HUGE MARKET AND EXPENSIVE-THIS WOULD BE ESPECICLLY (ADD SPELL CHECKER TO THE PROGRAM) USEFUL TO THE PRIVATE PRACTITIONER

    Response from AestheticsPro Online

    Gary we really appreciate the thorough and thoughtful feedback, we will definitely be sharing with our team! As you know we are here to assist you in any arena you need, and you know where to find us.

    Have a wonderful day,
    -AestheticsPro Team

    Kathy L.
    Overall rating
    • Industry: Medical Practice
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Clunky and Buggy

    Reviewed on 2020/07/23

    Pros

    My practice has used Aesthetics Pro for over 6 months now. While it is certainly an upgrade from pen and paper (what we used before!) I wish we had chosen a different software altogether. Because the upfront on-boarding is so cumbersome, it will be difficult to switch platforms now. From the beginning, the user experience has not been great. Having patients complete forms through their "portal" on an iPad is a frequent source of frustration for our clients. Additionally, if they forget to hit the obscure "save" button at the bottom, the system does not save the forms. Their customer service, which we need to use often due to bugs in their platform, is defensive and not client-oriented. For the past two weeks, we have been unable to modify staff schedules in the system so our front desk has had to keep track of schedules using pen and paper. When we tried to elevate this issue, we were told by a senior account liaison that this issue was not an "urgent matter". The main reason we got Aesthetics Pro was for their scheduling capability, so it's hard to image what kind of issue would be more urgent. Avoid this software at all cost!

    Cons

    Not user-friendly for staff or patients. Customer service is not client-oriented. Software often has bugs that limit functionality. Features are not very dynamic or customizable.

    Response from AestheticsPro Online

    Hi Kathy,
    We apologize you're unhappy with AestheticsPro. We want to ensure proper use of our product allowing you to grow your business as so many other Medical Spas have.
    We see that your onboarding session is still available, we strongly recommend completing this important first step. Upon account activation, we provide unlimited access to training videos, 1 hour onboarding session, 2- 30 minute Q&A sessions, & unlimited access to the support ticketing system with additional training available upon request. We'd love to get some time scheduled.
    We understand the staff scheduling issue has been resolved. Regarding the iPad issue, we apologize for taking longer than it should have. Senior Management is aware and we'll ensure prompt resolution is taken. Your account liaison did advocate on your behalf and provided a discount.
    Our success is dependent on your success. Please reach out directly with future issues or questions.
    Sincerely,
    The AestheticsPro Team

    Ema B.
    Overall rating
    • Industry: Medical Practice
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Just what we needed!

    Reviewed on 2021/02/04

    The software has cut down our workflow significantly. It is intuitive and easy to maneuver.

    The software has cut down our workflow significantly. It is intuitive and easy to maneuver.

    Pros

    Easy to use and integration was not as stressful as I thought it would be. We still have to upload all our patient documents into their accounts one at a time because there is no way to do a bulk import. But all in all, very good software.

    Cons

    communication between employees could be updated to a text messaging or email messaging system. But we are using the company announcement feature for that. Also, we would have preferred for completed appointments to be greyed out. Not a big deal but it would further improve the aesthetics of the software. Same-day support is preferable but they have been pretty responsive with tickets.

    Response from AestheticsPro Online

    Thank you for the feedback back Ema! We will definitely look into improvements that can be made with our internal/staff messaging and communications.

    Have a great day,
    -AestheticsPro Team

    Showing 5 reviews of 228 Read all reviews

    AestheticsPro FAQs

    Below are some frequently asked questions for AestheticsPro.

    AestheticsPro offers the following pricing plans:

    • Starting from: US$109,99/month
    • Pricing model: Subscription
    • Free Trial: Available

    AestheticsPro Online offers 3 editions: NEW Solo Provider Edition: $109.99/month Enterprise Edition: $165.99/month Enterprise Plus Edition: $229.99/month

    We do not have any information about AestheticsPro features

    AestheticsPro has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    AestheticsPro supports the following languages:

    English

    AestheticsPro supports the following devices:

    We do not have any information about what integrations AestheticsPro has

    AestheticsPro offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, Chat

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