AestheticsPro Online

AestheticsPro Online

Secure medical spa software solution

4.4/5 (144 reviews)

AestheticsPro Online Overview

AestheticsPro Online is a medical spa management system that offers medical aesthetic businesses a flexible and secure platform from which to organize all electronic medical records. Incorporating e-records, e-photos and reporting tools as well as a calendar, accounting and marketing suite, AestheticsPro Online aims to provide users with a comprehensive medical spa solution.

Designed to manage electronic medical records effectively, AestheticsPro Online enables users to create interactive forms, access an extensive form library, and obtain digital signatures quickly and accurately. AestheticsPro Online also ensures that all medical notes and records are easily accessible and secure, using 128-bit encryption. Moreover, AestheticsPro Online includes a client portal which helps users to schedule online appointments, review invoices and complete forms.

With unlimited calendars, AestheticsPro Online allows users to manage client appointments and staff schedules. To further enhance scheduling activity, AestheticsPro Online enables users to schedule automatic email confirmations and track staff hours. Besides client and staff management, users can process payments, invoice clients, and handle auto-billed subscriptions with AestheticsPro Online’s point-of-sale (POS) and merchant services technology.

AestheticsPro Online includes an accounting suite which allows users to reconcile daily transactions, generate breakdown reports, and view sales and profit data in real time. Furthermore, AestheticsPro Online facilitates effective marketing by equipping users with the tools to track leads, marketing costs and return on investment (ROI). While AestheticsPro Online’s marketing suite allows users to analyze campaign performance, the powerful reporting capabilities enable users to evaluate business performance.

Pricing

Starting from
$76/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

AestheticsPro Online Reviews

Overall rating
4.4/5
88% positive reviews
87
Excellent
39
Very good
9
Average
3
Poor
6
Terrible

2nd review for this company, I left review April 2017

Used Daily for 2+ years
Reviewed on 2/1/2019
Review Source: Capterra

Once I started using the rewards program, I noticed if you discount a service or procedure, the rewards do not adjust. I also noticed right away, that is they use rewards to reduce cost at POS payment. The points do not adjust either. So, basically they getting full point valve no matter what. Even if you enter a discount in the POS. I calculated the extra points being issued would bring 1000's of losses to the business, for a incorrect rewards system. Within a year, 10,000's. I also learned quickly, that clients/patients where being charged tax on the gross amount of the sale. No reduction in tax, if reward points are used. So, I discovered 100's of over charges to clients and 100's of tax liabilities to my business. within 20 days of using the rewards program, I reported this. I was told that's the way it was designed and that's the way it is staying. I pleaded to have them change it. I manually, everyday need to adjust each and every sale. And, only the administrator account can adjust reward point. NO OTHER USERS can. I pleaded they fix that also. Nothing changed. I stated 1000's of your users are losing money and taxing incorrectly. It's now over 9 months and no newsletter to clients stating this fault and rewards program unchanged. Also they replied to my last review on this site, they did fix EMV after months of battle also. But, no one has reached out to me to strengthen the terrible customer service. They need to FIX THIS ASAP.

Pros

90% of the platform and software is excellent for my Med Spa application. Read my other review on some other specifics, none of that has changed.

Cons

Customer service and lack of accountability when they have issues or created a faulty environment for business users. So many times when you write a ticket, they are disbelieving that an issue has occurred and 4% of time will admit it. I have requested a new account manger for months now. WITH no response. Here is a major issue. In April 2018 they released a rewards program, which is brilliant and excellent for the current market of customer retention. I was very excited, so I launched a campaign to all my clients and potential new clients. BUT, it's losing my business money if I don't adjust every sale. And, I warned them, 1000's of their existing accounts are at jeopardy also. No action has been taken in 9 months.

Response from AestheticsPro Online

John, thank you again for your candid feedback. As stated previously within tickets and email we feel their might be a disconnect between how you expected the Rewards System to function, and how it actually functions. We apologize for this disconnect, but short of a full redesign of the feature there is not much we can do. Our support staff will continue to assist with any inquiries you have, and we welcome further correspondence through appropriate channels.

Best regards,
-AestheticsPro Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10

Launching and Running a Medical Aesthetics Practice with Aesthetics Pro

Used Daily for 1+ year
Reviewed on 8/27/2018
Review Source: Capterra

I am extremely pleased with this remarkably comprehensive software - since it helps manage the medical, financial and marketing aspects of the practice. I purchased this software before launching a startup, and Aesthetics Pro has facilitated smooth operation in almost all facets of the practice.

The EMR forms and templates have easily edited text and graphics. The side-by-side photo gallery, which can marked, is also simple to use; the staff spends comparatively little time creating comprehensive medical records. Clients can access discharge instructions from the client portal, or we can email them easily if left behind. We will take advantage of online booking and in-application messaging as we grow.

But what really separates Aesthetics Pro from other EHRs is the seamless integration of marketing efforts and lead tracking. The increased efficiency (reduced staff time on redundant data entry) using a program that merges marketing software with EHR software. The lead list database in Aesthetics Pro has been crucial to our growth and success – converting a lead to client takes one click. Besides being able to send email blasts within the EMR, we can monitor the effectiveness of of all of our marketing campaigns – from print to digital to meet-and-greets. We’re also now able to track our referring clients, so we know those who like recommending us to others.

Aesthetics Pro’s inventory tracking is also invaluable. Highest praise for this well-crafted, robust software.

Pros

Tracks, manages and markets to new leads- including email blasts & touchpoints
Excellent EMR
Inventory tracking
Tracks efficacy of our marketing efforts to determine ROI
Metric reports are simple to generate
Tracks patient referrals and marketing effort effectiveness via rewards tracking
Dashboard tracks patient balances and services remaining in packages easily
Easy to create pop up notes for informal communication re: patient
Option to fully integrate the website and the practice management software
Frequently adds new features to augment quality of patient care and marketing
Scheduling by staff member, room and device helps avoid scheduling errors

Cons

The patient's allergies list/profile does not appear in the patient's dashboard, and does not pop up in any way while writing the patients' medical notes. Same for emergency medical contact.

The training information comes only video format, so its difficult to look up the answer to specific 'how to' questions after the videos have been viewed. Fortunately, the support staff is extremely prompt responding to both basic and complex queries via an in-application communication system - so these questions are quickly answered.

The way the consent and discharge forms are currently structured, we can alter existing forms, but cannot create or add new ones.

Response from AestheticsPro Online

Thank you Dr. Villanova!! This is great info!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Using the software for 4 years now. Need better customer support

Used Daily for 2+ years
Reviewed on 4/13/2017
Review Source: Capterra

Overall, i have used a POS and scheduler in the past. This online POS is great with features and e records. The biggest challenge is the customer support. It's a call in center to leave a message, at some outside contracted company. Who then in turn takes your message, like you are an unknown customer. Then you must await a call back. But, that's not what they want. They want you to write a support ticket. So imagine this, you are processing a credit card and the client/patient is right there and something happens. Guess what you got no one to reach out to for immediate assistance. The whole system has had a network failure a few times. But, not a lot. But, when it does happen, you have zero access to any of files, pint of sale and most important, your scheduler. Guess what try and call them. NO ONE will be there to take your call and you can not submit a ticket. I recently tried to snap shot my issues to their support email and it got returned to they can not accept the issue. Must write a ticket. Problem is you also can not submit screen shots on a support ticket. It very frustrating when you need immediate support to later support. Again this credit card transactions, scheduling factors and much more. These are time sensitive matters to a business owner, and it's not easy to write tickets to describe something that is technical. To time consuming. When they hire a in house receptionist and a on the phone available support technician. I'll revise this review. But, to date, I'm very unsatisfied with there support methods and system. Seams they are under staffed for the demand of support. Or are not willing to invest in having the staff to personally take your call and walk you through any concerns or issues.

Pros

Some glitches here and there. But overall, I like using there scheduler and E-records. A lot of available template forms. POS and inventory is easy yo set up and operate. Love online access from anywhere. Love the client log in factor.

Cons

Customer support system is below average. It's not time of essence with them, for an environment for the end users that is. Credit card processor is not to your choosing. They use only Vantiv and current do not support the card chip reader. I already lost a charge back, with all proof of user signing, picture of client being there and receiving the treatment. But, due to new compliance that started end of 2016. Merchant loses if you do not have card chip reader. I asked Aesthetics Pro, for reimbursement for their failed compliance and they DID NOT accept liability.

Response from AestheticsPro Online

John, thank you for the honest feedback and recommendations to help our team better accommodate you and your staff. It is always our hope we can provide the best software experience possible and we appreciate your concerns and will be addressing them internally. Additionally, we will have an account manager reach out directly to help in establishing a direct line of communication. Best regards, AestheticsPro Online.

12/5/18 Update: As Capterra/Software Advice/GetApp has started promoting older reviews it is worth noting that this feedback is from 4/13/2017 and we have worked with John to resolve his pending inquiries. We are also now 100% EMV/Chipcard compatible!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

I have been using this software for 5 years.

Used Daily for 2+ years
Reviewed on 8/13/2017
Review Source: Capterra

Scheduling, invoicing, tracking treatments remaining. Client facing data entry kiosk. Email follow up templates. Inventory management system.

Pros

I've used this software for 5 years. I reviewed it in 2014. Over the course of the 5 years, we've added new services and devices. We have had great support from development enabling us to keep up with form development and modifications. We love that the software is cloud based and we are able to use iPads for client intake, consent forms, etc. In our treatment rooms, we use the iPads for photography and charting, being able to upload the photos on the spot to the record. The side by side option in the photo gallery is excellent for ongoing care of our clients.
I am able to extract valuable data from the available reports in order to help me run needed data analysis critical for my practice.

Cons

I wish that I could integrate data with quickbooks and be able to load customers and sales data into my principle financial software.

Response from AestheticsPro Online

Looking forward to another 5 years, thank you Kathleen! If you have any questions about reports, please feel free to reach out to our Support Team, the Line Item Discount Report might be just the tool you need that will help you with your financial data!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Tech Support was great in responding quickly to our issues! They even called us, much appreciated!

Used Daily for 1+ year
Reviewed on 9/6/2017
Review Source: Capterra

Our cookies, chrome updated and cleared. Our IT rep is being called on a regular basis regarding something or another going on w this system. The screen navigation seems to be inconsistent; sometimes date shows, sometimes not. Sometimes the calendar works great, sometimes not. When do you update? Are we aware of updates? Does your company have update skype calls to show users to continue getting the best use of the system? Surely things have been updated and changed for the better since we started a year ago...

Cons

When patient's are wanting to check out it takes too long to check them out and then try to make an appointment, etc; too much screen navigation when we are at our busiest. Also, patient's don't always sign paperwork before they come into the office, there should be a way to bring the paperwork all up at once and they can sign across the board, or sign once and it signs ALL the paperwork. We constantly tell them the paperwork is in their email, and to read it and sign it, 9 times out of 10 they don't, so it's a huge time consumer to bring each consent up one at a time. What can be easier for the provider than navigating thru anywhere from 4-8 forms at an appt?

Response from AestheticsPro Online

Thank you for the thorough review! We will have an Account Manager reach out to you and cover some of our most recent software updates and any questions you may have. Best regards, - AestheticsPro Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

AestheticsPro Online Pricing

Starting from
$76/month
Pricing options
Free Trial
Subscription
Value for money

AestheticsPro Online offers 4 editions:

Premium Edition: $75.99/month
Enterprise Edition: $159.99/month
Enterprise Plus Edition: $214.99/month
NEW Solo Provider Edition: $99.99/month

AestheticsPro Online Features

  • Activity Dashboard
  • Appointment Management
  • Automated Scheduling
  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Client Portal
  • Compliance Management
  • Customizable Templates
  • Document Storage
  • Electronic Signature Capture
  • HIPAA Compliance
  • Records Management
  • Reporting & Statistics

  • Claims Management
  • Customizable Reporting
  • Health Insurance
  • Workflow Management

Additional information for AestheticsPro Online

Key features of AestheticsPro Online

  • Accounting management
  • Admin Dashboard to review multiple reports on one screen
  • Appointment management
  • Appointment scheduling
  • Appt. Reminders and internal reminders
  • Authentication & security
  • Auto billed subscriptions
  • Automated Client Reminders for Appointments
  • Automated email confirmation
  • Automated email reminders and E-blasts
  • Basic Data Import included at no cost.
  • Basic Data Import included at no cost.
  • Calendar management
  • Campaign managment
  • Campaign planning
  • Chart notes
  • Client database
  • Client management
  • Client portal
  • Commission management
  • Compliance management
  • Create and Manage different Permissions for use
  • Create, manage and review Client Invoices and quotes.
  • Credit card processing
  • Custom forms
  • Customer loyalty program
  • Customer relationship management
  • Data encryption
  • Digital signature
  • Direct Credit Card integration available
  • Document storage
  • Drag & drop interface
  • Drip marketing
  • E-photos
  • Electronic payments
  • Email marketing
  • Email templates
  • Employee hours tracking
  • Employee management
  • Equipment tracking
  • Forms management
  • Gift card processing
  • Graphical data presentation
  • HIPAA compliance
  • History tracking
  • Inventory management
  • Invoice management
  • Invoices
  • Lead management
  • Map Services to specific resources
  • Medical aesthetics forms library
  • Multi-location
  • POS
  • Payment processing
  • Payroll management
  • Performance reporting
  • Permission management
  • Personalized profiles
  • Real time data
  • Records management
  • Reporting
  • Reports to track what Tasks have been completed
  • Sales analytics
  • Sales tracking
  • Secure data storage
  • Security & encryption
  • Set Follow-Ups, Reminders, and Suggestions for Staff
  • Template management
  • Time clock
  • Tracking features

Benefits

  • As a web-based platform, AestheticsPro Online affords users the flexibility to access records and perform tasks on the move from any mobile or tablet device.
  • AestheticsPro Online features E-Records designed specifically for Medical Aesthetics, allowing users to create and manage online records and photos quickly and accurately.
  • AestheticsPro Online offers clients a personalized portal, enabling clients to perform online bookings and payments conveniently.
  • AestheticsPro Online equips users with a suite of marketing tools, helping users to schedule automated drip campaigns and analyze marketing campaign performance.
  • Users can define user permissions and utilize 128-bit encryption for electronic transactions, ensuring all data is stored securely.

  • AestheticsPro Online FAQs

    Below are some frequently asked questions for AestheticsPro Online.

    Q. What type of pricing plans does AestheticsPro Online offer?

    AestheticsPro Online offers the following pricing plans:

    Starting from: $76/month

    Pricing model: Subscription

    Free Trial: Available

    AestheticsPro Online offers 4 editions:

    Premium Edition: $75.99/month
    Enterprise Edition: $159.99/month
    Enterprise Plus Edition: $214.99/month
    NEW Solo Provider Edition: $99.99/month

    Q. What are the main features of AestheticsPro Online?

    AestheticsPro Online offers the following features:

    • Accounting management
    • Admin Dashboard to review multiple reports on one screen
    • Appointment management
    • Appointment scheduling
    • Appt. Reminders and internal reminders
    • Authentication & security
    • Auto billed subscriptions
    • Automated Client Reminders for Appointments
    • Automated email confirmation
    • Automated email reminders and E-blasts
    • Basic Data Import included at no cost.
    • Basic Data Import included at no cost.
    • Calendar management
    • Campaign managment
    • Campaign planning
    • Chart notes
    • Client database
    • Client management
    • Client portal
    • Commission management
    • Compliance management
    • Create and Manage different Permissions for use
    • Create, manage and review Client Invoices and quotes.
    • Credit card processing
    • Custom forms
    • Customer loyalty program
    • Customer relationship management
    • Data encryption
    • Digital signature
    • Direct Credit Card integration available
    • Document storage
    • Drag & drop interface
    • Drip marketing
    • E-photos
    • Electronic payments
    • Email marketing
    • Email templates
    • Employee hours tracking
    • Employee management
    • Equipment tracking
    • Forms management
    • Gift card processing
    • Graphical data presentation
    • HIPAA compliance
    • History tracking
    • Inventory management
    • Invoice management
    • Invoices
    • Lead management
    • Map Services to specific resources
    • Medical aesthetics forms library
    • Multi-location
    • POS
    • Payment processing
    • Payroll management
    • Performance reporting
    • Permission management
    • Personalized profiles
    • Real time data
    • Records management
    • Reporting
    • Reports to track what Tasks have been completed
    • Sales analytics
    • Sales tracking
    • Secure data storage
    • Security & encryption
    • Set Follow-Ups, Reminders, and Suggestions for Staff
    • Template management
    • Time clock
    • Tracking features

    Q. Who are the typical users of AestheticsPro Online?

    AestheticsPro Online has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does AestheticsPro Online support?

    AestheticsPro Online supports the following languages:

    English

    Q. What type of pricing plans does AestheticsPro Online offer?

    AestheticsPro Online has the following pricing plans:

    Subscription

    Q. Does AestheticsPro Online support mobile devices?

    We do not have any information about what devices AestheticsPro Online supports

    Q. What other apps does AestheticsPro Online integrate with?

    AestheticsPro Online integrates with the following applications:

    BirdEye

    Q. What level of support does AestheticsPro Online offer?

    AestheticsPro Online offers the following support options:

    Knowledge Base, Online Support, Phone Support, Video Tutorials