AestheticsPro Online

Secure medical spa software solution

4,3 /5 (215 reviews) Write a Review!

AestheticsPro Online Overview

What is AestheticsPro Online?

AestheticsPro Online is a medical spa management system that offers medical aesthetic businesses a flexible and secure platform from which to organize all electronic medical records. Incorporating e-records, e-photos and reporting tools as well as a calendar, accounting and marketing suite, AestheticsPro Online aims to provide users with a comprehensive medical spa solution.

Designed to manage electronic medical records effectively, AestheticsPro Online enables users to create interactive forms, access an extensive form library, and obtain digital signatures quickly and accurately. AestheticsPro Online also ensures that all medical notes and records are easily accessible and secure, using 128-bit encryption. Moreover, AestheticsPro Online includes a client portal which helps users to schedule online appointments, review invoices and complete forms.

With unlimited calendars, AestheticsPro Online allows users to manage client appointments and staff schedules. To further enhance scheduling activity, AestheticsPro Online enables users to schedule automatic email confirmations and track staff hours. Besides client and staff management, users can process payments, invoice clients, and handle auto-billed subscriptions with AestheticsPro Online’s point-of-sale (POS) and merchant services technology.

AestheticsPro Online includes an accounting suite which allows users to reconcile daily transactions, generate breakdown reports, and view sales and profit data in real time. Furthermore, AestheticsPro Online facilitates effective marketing by equipping users with the tools to track leads, marketing costs and return on investment (ROI). While AestheticsPro Online’s marketing suite allows users to analyze campaign performance, the powerful reporting capabilities enable users to evaluate business performance.

AestheticsPro Online Overview

Pricing

Starting from
US$109,99/month

Pricing options

Free Trial
Subscription
Value for money

AestheticsPro Online offers 3 editions:

NEW Solo Provider Edition: $109.99/month
Enterprise Edition: $165.99/month
Enterprise Plus Edition: $229.99/month


AestheticsPro Online Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

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AestheticsPro Online Reviews

AestheticsPro Online Reviews

Overall rating
4,3
/
5
Excellent
121

Very good
66

Average
15

Poor
5

Terrible
8

Value for Money
4,3
Features
4,1
Ease of Use
4,1
Customer Support
4,5
87% recommended this app
Lynnea V.

Launching and Running a Medical Aesthetics Practice with Aesthetics Pro

I am extremely pleased with this remarkably comprehensive software - since it helps manage the medical, financial and marketing aspects of the practice. I purchased this software before launching a startup, and Aesthetics Pro has facilitated smooth operation in almost all facets of the practice.

The EMR forms and templates have easily edited text and graphics. The side-by-side photo gallery, which can marked, is also simple to use; the staff spends comparatively little time creating comprehensive medical records. Clients can access discharge instructions from the client portal, or we can email them easily if left behind. We will take advantage of online booking and in-application messaging as we grow.

But what really separates Aesthetics Pro from other EHRs is the seamless integration of marketing efforts and lead tracking. The increased efficiency (reduced staff time on redundant data entry) using a program that merges marketing software with EHR software. The lead list database in Aesthetics Pro has been crucial to our growth and success – converting a lead to client takes one click. Besides being able to send email blasts within the EMR, we can monitor the effectiveness of of all of our marketing campaigns – from print to digital to meet-and-greets. We’re also now able to track our referring clients, so we know those who like recommending us to others.

Aesthetics Pro’s inventory tracking is also invaluable. Highest praise for this well-crafted, robust software.


Meredith H.

Tech support knowledge


Leslie P.

Elite Body and Med Spa

Very painful set up, but once its established it seems to be a good tool. I would suggest creating a pricing model that includes a more hands on set up with staff from aesthetics pro. I would have gladly paid $1000 for the initial set up in order to save several weeks time.


Kathy L.

Clunky and Buggy


Mary L.

Awesome customer service and an easy to use software system

This has been the easiest part of starting my business!! The team is very helpful and responsive to my emails.


Lynnea V.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Launching and Running a Medical Aesthetics Practice with Aesthetics Pro

Used Daily for 1+ year
Reviewed on 2018/08/27
Review Source: Capterra

I am extremely pleased with this remarkably comprehensive software - since it helps manage the medical, financial and marketing aspects of the practice. I purchased this software before launching a startup, and Aesthetics Pro has facilitated smooth operation in almost all facets of the practice.

The EMR forms and templates have easily edited text and graphics. The side-by-side photo gallery, which can marked, is also simple to use; the staff spends comparatively little time creating comprehensive medical records. Clients can access discharge instructions from the client portal, or we can email them easily if left behind. We will take advantage of online booking and in-application messaging as we grow.

But what really separates Aesthetics Pro from other EHRs is the seamless integration of marketing efforts and lead tracking. The increased efficiency (reduced staff time on redundant data entry) using a program that merges marketing software with EHR software. The lead list database in Aesthetics Pro has been crucial to our growth and success – converting a lead to client takes one click. Besides being able to send email blasts within the EMR, we can monitor the effectiveness of of all of our marketing campaigns – from print to digital to meet-and-greets. We’re also now able to track our referring clients, so we know those who like recommending us to others.

Aesthetics Pro’s inventory tracking is also invaluable. Highest praise for this well-crafted, robust software.

Pros

Tracks, manages and markets to new leads- including email blasts & touchpoints
Excellent EMR
Inventory tracking
Tracks efficacy of our marketing efforts to determine ROI
Metric reports are simple to generate
Tracks patient referrals and marketing effort effectiveness via rewards tracking
Dashboard tracks patient balances and services remaining in packages easily
Easy to create pop up notes for informal communication re: patient
Option to fully integrate the website and the practice management software
Frequently adds new features to augment quality of patient care and marketing
Scheduling by staff member, room and device helps avoid scheduling errors

Cons

The patient's allergies list/profile does not appear in the patient's dashboard, and does not pop up in any way while writing the patients' medical notes. Same for emergency medical contact.

The training information comes only video format, so its difficult to look up the answer to specific 'how to' questions after the videos have been viewed. Fortunately, the support staff is extremely prompt responding to both basic and complex queries via an in-application communication system - so these questions are quickly answered.

The way the consent and discharge forms are currently structured, we can alter existing forms, but cannot create or add new ones.

Response from AestheticsPro Online

Thank you Dr. Villanova!! This is great info!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Meredith H.
Industry: Medical Practice
Company size: 2-10 Employees

Tech support knowledge

Used Daily for 1+ year
Reviewed on 2020/05/15
Review Source: Capterra

Pros

All needed features for managing inventory, medical records, marketing, scheduling and running reports are in one place. I LOVE the new e-record creator.

Cons

No available text marketing that aligns with email marketing; non-editable text reminder; patient portal is not user friendly. Please add a text (checkbox) box signature option (in lieu of the signature pad) for the e-record creator feature. Also, for the e-record creator, please add the option of importing images for treatment records so that we can create non-static forms for injectables etc. Additionally, I think that an app for our handheld devices would be an excellent feature, that I really miss having with my old Vagaro software.

Response from AestheticsPro Online

Thank you Meredith! We will be have image support for the E-Record Creator very soon!

All the best,
-AestheticsPro Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Leslie P.
Industry: Medical Practice
Company size: 11-50 Employees

Elite Body and Med Spa

Used Daily for 1-5 months
Reviewed on 2020/10/08
Review Source: Capterra

Very painful set up, but once its established it seems to be a good tool. I would suggest creating a pricing model that includes a more hands on set up with staff from aesthetics pro. I would have gladly paid $1000 for the initial set up in order to save several weeks time.

Pros

the software is very advanced and there are many great aspects like EMR, marketing etc.

Cons

the initial process in the set up of the EMR was way more painful than it needed to be. There should be a support team that can come along side of you by web ex for the initial mapping. Instead we did 1 hour of training (no where near enough) then muddle through sending back dozens upon dozens of questions my "ticket". Many times the questions were not answered correctly, responses took a few hours which meant I had to start and stop the set up activity, resulting in partially completed mapping.

Response from AestheticsPro Online

Thank you Leslie! We will have your Account Liaison reach out to discuss onboarding options. While we cannot configure each aspect of your software we are happy to provide more hands on training with NO additional charges.

Thank you!
-AestheticsPro Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Kathy L.
Industry: Medical Practice
Company size: 11-50 Employees

Clunky and Buggy

Used Daily for 6-12 months
Reviewed on 2020/07/23
Review Source: SoftwareAdvice

Pros

My practice has used Aesthetics Pro for over 6 months now. While it is certainly an upgrade from pen and paper (what we used before!) I wish we had chosen a different software altogether. Because the upfront on-boarding is so cumbersome, it will be difficult to switch platforms now. From the beginning, the user experience has not been great. Having patients complete forms through their "portal" on an iPad is a frequent source of frustration for our clients. Additionally, if they forget to hit the obscure "save" button at the bottom, the system does not save the forms. Their customer service, which we need to use often due to bugs in their platform, is defensive and not client-oriented. For the past two weeks, we have been unable to modify staff schedules in the system so our front desk has had to keep track of schedules using pen and paper. When we tried to elevate this issue, we were told by a senior account liaison that this issue was not an "urgent matter". The main reason we got Aesthetics Pro was for their scheduling capability, so it's hard to image what kind of issue would be more urgent. Avoid this software at all cost!

Cons

Not user-friendly for staff or patients. Customer service is not client-oriented. Software often has bugs that limit functionality. Features are not very dynamic or customizable.

Response from AestheticsPro Online

Hi Kathy,
We apologize you're unhappy with AestheticsPro. We want to ensure proper use of our product allowing you to grow your business as so many other Medical Spas have.
We see that your onboarding session is still available, we strongly recommend completing this important first step. Upon account activation, we provide unlimited access to training videos, 1 hour onboarding session, 2- 30 minute Q&A sessions, & unlimited access to the support ticketing system with additional training available upon request. We'd love to get some time scheduled.
We understand the staff scheduling issue has been resolved. Regarding the iPad issue, we apologize for taking longer than it should have. Senior Management is aware and we'll ensure prompt resolution is taken. Your account liaison did advocate on your behalf and provided a discount.
Our success is dependent on your success. Please reach out directly with future issues or questions.
Sincerely,
The AestheticsPro Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Mary L.
Industry: Medical Practice
Company size: Self Employed

Awesome customer service and an easy to use software system

Used Daily for 1-5 months
Reviewed on 2020/10/01
Review Source: Capterra

This has been the easiest part of starting my business!! The team is very helpful and responsive to my emails.

Pros

Aesthetics Pro is easy to navigate, add services and products and has a very dynamic e-record creator. I was very pleased that the software has hundreds of pre-created consent forms, treatment records, provider forms for literally EVERY aesthetic service that I could think of offering to my clients. I can pick and choose the ones I want to see, easily alter and create entirely new forms and send them to my clients e-portal to sign. The medical record side of the software is very easy and pretty, lol. The calendar, appointments and even email response to clients is very functional and easy to use. I should know because I have set it all up myself. With the help on the Support Team, Support Webinar, [SENSITIVE CONTENT HIDDEN] and the rest of the Onboarding Team.

Cons

I would like to be able to add "disposable" products like syringes, gauze, needles that are not charged to the client and have the system provide a profit/loss with these items included.

Response from AestheticsPro Online

Thank you Mary! We appreciate the kind words and are happy you are finding success.

Best regards,
-AestheticsPro Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,5/10
Based on 215 user ratings
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AestheticsPro Online Pricing

AestheticsPro Online Pricing

Starting from
US$109,99/month
Free Trial
Subscription
Value for money

AestheticsPro Online offers 3 editions:

NEW Solo Provider Edition: $109.99/month
Enterprise Edition: $165.99/month
Enterprise Plus Edition: $229.99/month

AestheticsPro Online offers 3 editions:

NEW Solo Provider Edition: $109.99/month
Enterprise Edition: $165.99/month
Enterprise Plus Edition: $229.99/month

Value for Money
4,3/5
Based on 215 user ratings
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AestheticsPro Online Features

AestheticsPro Online Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4,1/5
Based on 215 user ratings
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Categories

Additional information for AestheticsPro Online

Additional information for AestheticsPro Online

Key features of AestheticsPro Online

  • Accounting management
  • Admin Dashboard to review multiple reports on one screen
  • Appointment management
  • Appointment scheduling
  • Appt. Reminders and internal reminders
  • Authentication & security
  • Auto billed subscriptions
  • Automated Client Reminders for Appointments
  • Automated email confirmation
  • Automated email reminders and E-blasts
  • Basic Data Import included at no cost.
  • Calendar management
  • Campaign managment
  • Campaign planning
  • Chart notes
  • Client database
  • Client management
  • Client portal
  • Commission management
  • Compliance management
  • Create and Manage different Permissions for use
  • Create, manage and review Client Invoices and quotes.
  • Credit card processing
  • Custom forms
  • Customer loyalty program
  • Customer relationship management
  • Data encryption
  • Digital signature
  • Direct Credit Card integration available
  • Document storage
  • Drag & drop interface
  • Drip marketing
  • E-photos
  • Electronic payments
  • Email marketing
  • Email templates
  • Employee hours tracking
  • Employee management
  • Equipment tracking
  • Forms management
  • Gift card processing
  • Graphical data presentation
  • HIPAA compliance
  • History tracking
  • Inventory management
  • Invoice management
  • Invoices
  • Lead management
  • Map Services to specific resources
  • Medical aesthetics forms library
  • Multi-location
  • POS
  • Payment processing
  • Payroll management
  • Performance reporting
  • Permission management
  • Personalized profiles
  • Real time data
  • Records management
  • Reporting
  • Reports to track what Tasks have been completed
  • Sales analytics
  • Sales tracking
  • Secure data storage
  • Security & encryption
  • Set Follow-Ups, Reminders, and Suggestions for Staff
  • Template management
  • Time clock
  • Tracking features

Benefits

  • As a web-based platform, AestheticsPro Online affords users the flexibility to access records and perform tasks on the move from any mobile or tablet device.
  • AestheticsPro Online features E-Records designed specifically for Medical Aesthetics, allowing users to create and manage online records and photos quickly and accurately.
  • AestheticsPro Online offers clients a personalized portal, enabling clients to perform online bookings and payments conveniently.
  • AestheticsPro Online equips users with a suite of marketing tools, helping users to schedule automated drip campaigns and analyze marketing campaign performance.
  • Users can define user permissions and utilize 128-bit encryption for electronic transactions, ensuring all data is stored securely.

  • AestheticsPro Online FAQs

    AestheticsPro Online FAQs

    Below are some frequently asked questions for AestheticsPro Online.

    Q. What type of pricing plans does AestheticsPro Online offer?

    AestheticsPro Online offers the following pricing plans:

    Starting from: US$109,99/month

    Pricing model: Subscription

    Free Trial: Available

    AestheticsPro Online offers 3 editions: NEW Solo Provider Edition: $109.99/month Enterprise Edition: $165.99/month Enterprise Plus Edition: $229.99/month

    Q. What are the main features of AestheticsPro Online?

    AestheticsPro Online offers the following features:

    • Accounting management
    • Admin Dashboard to review multiple reports on one screen
    • Appointment management
    • Appointment scheduling
    • Appt. Reminders and internal reminders
    • Authentication & security
    • Auto billed subscriptions
    • Automated Client Reminders for Appointments
    • Automated email confirmation
    • Automated email reminders and E-blasts
    • Basic Data Import included at no cost.
    • Calendar management
    • Campaign managment
    • Campaign planning
    • Chart notes
    • Client database
    • Client management
    • Client portal
    • Commission management
    • Compliance management
    • Create and Manage different Permissions for use
    • Create, manage and review Client Invoices and quotes.
    • Credit card processing
    • Custom forms
    • Customer loyalty program
    • Customer relationship management
    • Data encryption
    • Digital signature
    • Direct Credit Card integration available
    • Document storage
    • Drag & drop interface
    • Drip marketing
    • E-photos
    • Electronic payments
    • Email marketing
    • Email templates
    • Employee hours tracking
    • Employee management
    • Equipment tracking
    • Forms management
    • Gift card processing
    • Graphical data presentation
    • HIPAA compliance
    • History tracking
    • Inventory management
    • Invoice management
    • Invoices
    • Lead management
    • Map Services to specific resources
    • Medical aesthetics forms library
    • Multi-location
    • POS
    • Payment processing
    • Payroll management
    • Performance reporting
    • Permission management
    • Personalized profiles
    • Real time data
    • Records management
    • Reporting
    • Reports to track what Tasks have been completed
    • Sales analytics
    • Sales tracking
    • Secure data storage
    • Security & encryption
    • Set Follow-Ups, Reminders, and Suggestions for Staff
    • Template management
    • Time clock
    • Tracking features

    Q. Who are the typical users of AestheticsPro Online?

    AestheticsPro Online has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does AestheticsPro Online support?

    AestheticsPro Online supports the following languages:

    English

    Q. What type of pricing plans does AestheticsPro Online offer?

    AestheticsPro Online has the following pricing plans:

    Subscription

    Q. Does AestheticsPro Online support mobile devices?

    We do not have any information about what devices AestheticsPro Online supports

    Q. What other apps does AestheticsPro Online integrate with?

    AestheticsPro Online integrates with the following applications:

    BirdEye

    Q. What level of support does AestheticsPro Online offer?

    AestheticsPro Online offers the following support options:

    Online Support, Phone Support, Video Tutorials, Knowledge Base