AMCS Utility Billing

4.8 (80)
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Effortless billing: Track customers, meters, invoices & more

About AMCS Utility Billing

AMCS Utility Billing is a cloud-based, full-featured, and affordable SaaS application for water, sewer, and electricity billing. Ideal for municipalities, private companies, and public utilities, it offers a Customer Information System that tracks customers, meters, invoices, and payments in one application. Out-of-the-box features include metered, stepped, and flat rate automated billing, with unlimited configurable rate structures and reports. Enjoy streamlined meter reading entry, payment processing, SMS payment reminders, and a web portal for customers to view usage and pay bills. The solution provides a dashboard and monthly or quarterly reporting to help organizations understand business performance. Users can access aged receivables, revenue reports, collections, meter readings, customer reports, and more. The Invoice template editor and user-configurable Customer Portal allow for easy customization.


Key benefits of AMCS Utility Billing

• AMCS Utility Billing is designed to streamline your utility management processes, reducing the burden on your call center or help desk by enabling customers to view and pay bills online through the Customer Portal. The core of our solution is the Customer Information System (CIS), which tracks customers, meters, invoices, and payments within a single application. Our system supports highly configurable rate plans, allowing you to tailor billing structures to meet your specific requirements.

• Flexible billing options accommodate various cycles, including fully automated billing and PDF invoice storage. For large companies and Commercial & Industrial (C&I) clients, our solution offers the capability to send consolidated bills, summarizing multiple sites along with individual invoices. This feature simplifies billing for organizations with complex structures.

• Our Exception Management Module is pivotal in ensuring billing accuracy. It tracks exceptions in meter reads, performing checks before and after billing. If exceptions are resolved by receiving updated readings or customer data, they self-clear, ensuring seamless and precise billing operations. Additionally, automated reminders and notices can be dispatched to slow payers, customizable to fit your messaging needs.

• The HTML billing editor provides a flexible platform for creating branded billing templates with visualizations that can be customized to align with your business requirements, including branding, content, and theme adjustments. The Power Purchase Agreement (PPA) module supports sleeved hedge contracts, facilitating the integration of renewable projects with your customers.

• Our solution supports a variety of payment methods to ensure seamless and automatic transactions. Users can integrate AMCS Pay, direct debit from bank accounts, AMEX, Visa, and Mastercard, offering customers convenient payment options.

• Migrating to our system is straightforward with our user-friendly import tools, enabling you to load data efficiently and take advantage of the new system's benefits. Furthermore, our flexible API simplifies integration with your existing systems, while web hooks provide additional integration capabilities, enhancing overall functionality and connectivity.

• By choosing AMCS Utility Billing, you equip your organization with a robust, cloud-based solution designed to enhance operational efficiency, improve customer satisfaction, and ensure accurate and flexible billing management. Our comprehensive features and user-friendly interface make it an ideal choice for municipalities, private companies, and public utilities alike.


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Reviews

Overall rating

4.8 /5
(80)
Value for Money
4.4/5
Features
5/5
Ease of Use
4.8/5
Customer Support
4.9/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 80
Tiffany
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  • Ease of Use
  • Customer Support

Software is user friendly, and staff with Waterworks is execellent. Always there to help

Reviewed on 2015/03/31

I started with my city a little over a year ago, the previously city clerk had been fired leaving...

I started with my city a little over a year ago, the previously city clerk had been fired leaving me to start with zero training. I was able to call Terri and I did DAILY she was very friend gave me the training I needed to do my job smoothly! If it wasn't for Terri and Waterworks I would NOT have been very successful at my new job! Thank you Terri!!

Lisa
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  • Ease of Use
  • Customer Support

Wonderful product

Reviewed on 2011/08/24

Great product!

Great product!

Pros

The City of Everton has been using WaterWorks for approximately 13 years. It is a wonderful program; very easy to use. The tech support is excellent! They are always so friendly and patient! I would recommend this program to any one.

Cons

None that I can think of.

Michelle
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  • Ease of Use
  • Customer Support

Review of waterworks software and customer support

Reviewed on 2014/07/17

The waterworks software integrates well with the Meterphone software offered by LMS. Terri is...

The waterworks software integrates well with the Meterphone software offered by LMS. Terri is extremely timely responding to questions and is knowledgable about their products and provides great customer support.

DONNA
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Overall rating

  • Ease of Use
  • Customer Support

REVIEW FOR WATERWORKS SOFTWARD

Reviewed on 2013/10/16

WE HAVE BEEN USING WATERWORKS SOFTWARE HERE AT THE CITY OF MILLER FOR 15 YEARS OR SO. THEY UPGRADE...

WE HAVE BEEN USING WATERWORKS SOFTWARE HERE AT THE CITY OF MILLER FOR 15 YEARS OR SO. THEY UPGRADE THEIR PROGRAMS AND ARE ON LINE OR CAN BE REACHED BY PHONE WITH ANY PROBLEMS YOU MIGHT INCUR. STAFF IS FRIENDLY AND ALWAYS HELPFUL. SELDOM HAS THERE BEEN AN ISSUE THAT THEY WERE UNABLE TO HELP WITH. WOULD HIGHLY RECOMMEND THE SOFTWARE TO ANYONE.

Damian
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  • Customer Support

End to end billing provisoning and payments + customer portal

Reviewed on 2009/10/14

Awesome systm that has replaced mny disperate unconnected systems with this all-in-wonder platform....

Awesome systm that has replaced mny disperate unconnected systems with this all-in-wonder platform. They are contantly adding improvements also

Pros

100% web based
software as a service
15 plug in modules
highly customisable
competitive pricing @ between 1 and 2% of monthly revenue

Cons

none so far

Showing 5 reviews of 80 Read all reviews

AMCS Utility Billing FAQs

Below are some frequently asked questions for AMCS Utility Billing.

AMCS Utility Billing offers the following pricing plans:

  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Please contact AMCS for pricing details.

AMCS Utility Billing has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

AMCS Utility Billing supports the following languages:

English

AMCS Utility Billing supports the following devices:

iPad (Mobile)

AMCS Utility Billing integrates with the following applications:

PayPal, QuickBooks Online Advanced

AMCS Utility Billing offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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