Utilitybilling

Utilitybilling

Utility billing platform for service providers

4.8/5 (72 reviews)

Utilitybilling Overview

Utilitybilling is a full featured utilities billing software suitable for small startups up to companies with over 100,000 customers that serve small cities and rural water and electricity systems. The platform offers metered, stepped, and flat rate billing, with streamlined payment and meter reading entry. Users can setup automated email payment reminders, view reports, and even work while on the go using the mobile app.

Utilitybilling CRM (customer relationship management) module helps keep track of customers, meters and payments in a single location. The customer portal allows customers to view their usage and pay bills online. Organizations can use the four-step billing wizard to email bills to clients, as well as send custom reminders and collections notices automatically. Template auto-reminders can be customized to suit any style message.

Meter reading functionality enables automated billing feeds utilizing standard meter formats, including manual meter entry for recording usage reads one at a time. Users can perform simple flat rate billing of water, stepped rated rate, time of use rating of electricity, and other metered services. Utilitybilling rates data from internet, telephone calls and electricity, creating more revenue and growth opportunities.

The solution provides a dashboard and monthly or quarterly reporting to help organizations understand how the business is performing. Users can get aged receivables, reports on revenue, collections, meter readings, customer reports, and more. Utilitybilling provides a cloud-based product including interface modules for QuickBooks and most AMR systems.

Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Free
Subscription

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, Germany, Mexico and 3 others, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

Utilitybilling Reviews

Overall rating
4.8/5
99% positive reviews
61
Excellent
10
Very good
1
Average
0
Poor
0
Terrible
Elizabeth H.

Fantastic prgram

Reviewed on 2011/08/25
Review Source: Capterra

I would definately recommend this company and their products to any company. We have approximately 2500 customers in six different locations (companies) and we have never had any major issues with the service, software, or programming.

Pros

After using for 6 years I find the product extremely easy to use. The reports are very helpful in tracking information and the Customer service is excellent. They are always there with a solution to a few problems we have. All in all an excellent product. I had never used a billing system before coming to TCRSD and John Brown and Terri Lawrence could not have been nicer and more helpful in helping learn the system. In 2007 we upgraded and Mr. Brown came to the office to Implement the new system and transfer all the information from the previous version. He also helped point out the differences in the new version and sat with me until I had it down.

Cons

The only issue I have had is that the computer takes off the final penalty charge when the customer is closed out. I have had instances when the customer status is inactive and I'll go back and find a credit balance on the account of this penalty. I just have to watch for then and take off the credit balance.

Response from LMS

Penalty issue has been fixed, and are no longer removed from final bills. If the penalty was on the bill at the time of the final calculation, it remains there.

Rating breakdown

Ease of Use
Customer Support

Lanee' C.

Couldn't ask for a better program.

Reviewed on 2014/07/23
Review Source: Capterra

Can't find a Utility program, for this price, that could Possibly be any better !!
As a non-profit company, we can not afford just any program. The WaterWorks program is everything I needed at a price we could afford. It is easy to use and even IF you can't find an answer to what your looking for, you can always call the 800 number. Terri and John are very friendly and knowledgeable . They have never failed to help me. A couple of times I've called and got the answering machine. They have ALWAYS called me back within the hour.
There are a couple of things that I wish the program could do, but it is not anything that can't be worked around. There are several safety screens included in the program to help with making sure that payments and reading are correct. There are also, many different reports that can be printed . The bottom line for me is that the WaterWorks program does everything I need it to do and when it comes time to read meters and get ready for the new billing, this program has given me 6 extra days to get my work done. FINALLY, I can do my job without so much stress !

Rating breakdown

Ease of Use
Customer Support

Roxanne G.

Just Love this Program

Reviewed on 2010/08/27
Review Source: Capterra

Everyone should use it.

Pros

This is a very easy program to work with. When I started this job 4 years ago, I was working in Das, and it had been that way for twenty years. They hired me to find a new product to work with. I really don't remember how I found John and Terri and the waterworks program. But thank God i did. It has been the easiest program to learn and teach others to use. There are some updates that have been done like the physical address labels for our meter reading books. Very cool! Not sure about the credit card programing yet. Just waiting to be told it is ready. All in all, very AWESOME!! Thanks to the crew and I just Love the waterworks program :)

Cons

Have not really found any cons. If i get stuck i will call Terri, and end up saying duh.

Rating breakdown

Ease of Use
Customer Support

Sharon L.

Excellent Water Billing Program

Reviewed on 2013/10/16
Review Source: Capterra

We have been using this product since the mid-1990's and have been happy with it. It was simple to set up and learn. Any time there was an issue, help was only a mere email or phone call away with an immediate response and solution. Any suggestions that were made about improving the product or adding a report were taken into consideration during the next upgrade. By the way, email notifications are always sent out if there is an upgrade. I have talked with many locations that spent thousands of dollars on expensive, fancy software packages and were not happy with the outcome. I would recommend Waterworks to anyone with a water billing system - large or small. Great Product! Even Greater Customer Service!

Rating breakdown

Ease of Use
Customer Support

Michael W.

Waterworks software is significantly more user friendly than our pervious utility billing software

Reviewed on 2015/03/23
Review Source: Capterra

As a small city we just could not justify the cost of high-priced municipal accounting software. We decided to adapt Quickbooks to our accounting needs, and we needed a utility billing software package that would interface with Quickbooks. Waterworks met this need and more. Transitioning from our previous utility billing software occurred quickly and accurately. Waterworks customer service has always been friendly, responsive, timely, and competent. Our accounting staff could not be happier, and our auditor is pleased with the software's reporting capability as well.

Rating breakdown

Ease of Use
Customer Support

Utilitybilling Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Free
Subscription

Cloud platform pricing:

Business: $99/month

Premium: $249/month

Custom: $5000/month

Utilitybilling Features

  • API
  • Automatic Notifications
  • Billing & Invoicing
  • Reporting & Statistics
  • Workflow Management

  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Compliance Management
  • Customizable Reporting
  • Data Import/Export
  • Electronic Payments
  • Expense Tracking
  • Financial Analysis
  • Invoice Management
  • Invoice Processing
  • Multi-Currency
  • Real Time Data
  • Receiving
  • Third Party Integration

Additional information for Utilitybilling

Key features of Utilitybilling

  • Account management
  • Alerts / notifications
  • Bill run cycles
  • Bill run wizard
  • Bulk invoice generation
  • CRM
  • Customer management
  • Customer portal
  • Customizable templates
  • Email integration
  • Group manager
  • History tracking
  • Import data
  • Meter management
  • Metered billing
  • Move in / move out
  • Non-metered billing
  • One-off charges
  • Payments
  • Penalty / cut-off processing
  • Prepaid meters
  • Prepaid tokens
  • Rate management
  • Rate plans
  • Recurring charges
  • Reminders
  • Reports
  • SMTP Set-up
  • Service call management
  • User manager
  • Workflow management

Benefits

  • Utilitybilling helps reduce the number of calls to the call centre or help desk by enabling customers to view and pay bills online via the customer portal.

  • Template automated reminders and notices can be sent automatically to slow payers and customized to suit any style message.

  • HTML billing features offer a wide range of creative, high featured billing models complete with visual analytics and PDF invoices to send to customers.

  • Users can integrate multiple payment types such as PayPal and direct debit from AMEX, Visa, and Mastercard to quicken the process.

  • Utilitybilling provide custom mobile apps enabling users to collect and enter meter readings via iPhone or iPad, eliminating the need for expensive hand held readers.

  • Utilitybilling FAQs

    Below are some frequently asked questions for Utilitybilling.

    Q. What type of pricing plans does Utilitybilling offer?

    Utilitybilling offers the following pricing plans:

    Starting from: US$99,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Cloud platform pricing:

    Business: $99/month

    Premium: $249/month

    Custom: $5000/month

    Q. What are the main features of Utilitybilling?

    Utilitybilling offers the following features:

    • Account management
    • Alerts / notifications
    • Bill run cycles
    • Bill run wizard
    • Bulk invoice generation
    • CRM
    • Customer management
    • Customer portal
    • Customizable templates
    • Email integration
    • Group manager
    • History tracking
    • Import data
    • Meter management
    • Metered billing
    • Move in / move out
    • Non-metered billing
    • One-off charges
    • Payments
    • Penalty / cut-off processing
    • Prepaid meters
    • Prepaid tokens
    • Rate management
    • Rate plans
    • Recurring charges
    • Reminders
    • Reports
    • SMTP Set-up
    • Service call management
    • User manager
    • Workflow management

    Q. Who are the typical users of Utilitybilling?

    Utilitybilling has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Utilitybilling support?

    Utilitybilling supports the following languages:

    English

    Q. What type of pricing plans does Utilitybilling offer?

    Utilitybilling has the following pricing plans:

    Free, Subscription

    Q. Does Utilitybilling support mobile devices?

    Utilitybilling supports the following devices:

    iPhone, iPad

    Q. What other apps does Utilitybilling integrate with?

    Utilitybilling integrates with the following applications:

    PayPal, QuickBooks

    Q. What level of support does Utilitybilling offer?

    Utilitybilling offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials