About Utility Billing

Utilitybilling is a full featured utilities billing software suitable for small startups up to companies with over 100,000 customers that serve small cities and rural water and electricity systems. The platform offers metered, stepped, and flat rate billing, with streamlined payment and meter reading entry. Users can setup automated email payment reminders, view reports, and even work while on the go using the mobile app.

Utilitybilling CRM (customer relationship management) module helps keep track of customers, meters and payments in a single location. The customer portal allows customers to view their usage and pay bills online. Organizations can use the four-step billing wizard to email bills to clients, as well as send custom reminders and collections notices automatically. Template auto-reminders can be customized to suit any style message.

Meter reading functionality enables automated billing feeds utilizing standard meter formats, including manual meter entry for recording usage reads one at a time. Users can perform simple flat rate billing of water, stepped rated rate, time of use rating of electricity, and other metered services. Utilitybilling rates data from internet, telephone calls and electricity, creating more revenue and growth opportunities.

The solution provides a dashboard and monthly or quarterly reporting to help organizations understand how the business is performing. Users can get aged receivables, reports on revenue, collections, meter readings, customer reports, and more. Utilitybilling provides a cloud-based product including interface modules for QuickBooks and most AMR systems.

Pricing starting from:

US$99,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Utility Billing

  • Utilitybilling helps reduce the number of calls to the call centre or help desk by enabling customers to view and pay bills online via the customer portal.

  • Template automated reminders and notices can be sent automatically to slow payers and customized to suit any style message.

  • HTML billing features offer a wide range of creative, high featured billing models complete with visual analytics and PDF invoices to send to customers.

  • Users can integrate multiple payment types such as PayPal and direct debit from AMEX, Visa, and Mastercard to quicken the process.

  • Utilitybilling provide custom mobile apps enabling users to collect and enter meter readings via iPhone or iPad, eliminating the need for expensive hand held readers.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, Germany, United Kingdom, Mexico, United States

    Supported Languages

    English

    Pricing starting from:

    US$99,00/month

    • Free Trial
    • Free Version
    • Subscription

    Images

    The dashboard provides at-a-glance information to help understand how the business is performing
    Get a quick financial overview and new customer statistics
    View all existing rate plans and create new ones using templates
    Edit information and add relevant tariffs to a new plan
    Choose from a set of tools under the admin tab
    Import customer data into the platform
    Import meter numbers and add a description
    Run bills using WaterWorks' bill run wizard
    View 9 more
    Utility Billing video
    Utility Billing screenshot: The dashboard provides at-a-glance information to help understand how the business is performing Utility Billing screenshot: Get a quick financial overview and new customer statistics Utility Billing screenshot: View all existing rate plans and create new ones using templates Utility Billing screenshot: Edit information and add relevant tariffs to a new plan Utility Billing screenshot: Choose from a set of tools under the admin tab Utility Billing screenshot: Import customer data into the platform Utility Billing screenshot: Import meter numbers and add a description Utility Billing screenshot: Run bills using WaterWorks' bill run wizard

    Features

    Total features of Utility Billing: 38

    • ACH Payment Processing
    • API
    • Account Management
    • Alerts / Escalation
    • Alerts/Notifications
    • Asset Management
    • Billing & Invoicing
    • Billing Rate Management
    • Bulk Send
    • CRM
    • Cable
    • Client Management
    • Collections Management
    • Customer Accounts
    • Customer Management
    • Electricity
    • Email Management
    • Historical Reporting
    • Meter Management
    • Metered Billing
    • Move In / Move Out
    • Natural Gas
    • Non-Metered Billing
    • Online Payments
    • Penalty / Cut-Off Processing
    • Plant Management
    • Rate Management
    • Recurring Tasks
    • Recurring/Subscription Billing
    • Reporting & Statistics
    • Service Call Management
    • Summary Reports
    • Trash
    • Visual Analytics
    • Water
    • Work Order Management
    • Workflow Management
    • Workforce Management

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    Reviews

    Overall rating

    4,8 /5
    (72)
    Value for Money
    0/5
    Features
    0/5
    Ease of Use
    4,8/5
    Customer Support
    5/5

    Already have Utility Billing?

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    Write a Review!
    Showing 5 reviews of 72
    Elizabeth H.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Fantastic prgram

    Reviewed on 2011/08/25

    I would definately recommend this company and their products to any company. We have approximately...

    I would definately recommend this company and their products to any company. We have approximately 2500 customers in six different locations (companies) and we have never had any major issues with the service, software, or programming.

    Pros

    After using for 6 years I find the product extremely easy to use. The reports are very helpful in tracking information and the Customer service is excellent. They are always there with a solution to a few problems we have. All in all an excellent product. I had never used a billing system before coming to TCRSD and John Brown and Terri Lawrence could not have been nicer and more helpful in helping learn the system. In 2007 we upgraded and Mr. Brown came to the office to Implement the new system and transfer all the information from the previous version. He also helped point out the differences in the new version and sat with me until I had it down.

    Cons

    The only issue I have had is that the computer takes off the final penalty charge when the customer is closed out. I have had instances when the customer status is inactive and I'll go back and find a credit balance on the account of this penalty. I just have to watch for then and take off the credit balance.

    Response from LMS

    Penalty issue has been fixed, and are no longer removed from final bills. If the penalty was on the bill at the time of the final calculation, it remains there.

    Lanee' C.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Couldn't ask for a better program.

    Reviewed on 2014/07/23

    Can't find a Utility program, for this price, that could Possibly be any better !!
    As a...

    Can't find a Utility program, for this price, that could Possibly be any better !!
    As a non-profit company, we can not afford just any program. The WaterWorks program is everything I needed at a price we could afford. It is easy to use and even IF you can't find an answer to what your looking for, you can always call the 800 number. Terri and John are very friendly and knowledgeable . They have never failed to help me. A couple of times I've called and got the answering machine. They have ALWAYS called me back within the hour.
    There are a couple of things that I wish the program could do, but it is not anything that can't be worked around. There are several safety screens included in the program to help with making sure that payments and reading are correct. There are also, many different reports that can be printed . The bottom line for me is that the WaterWorks program does everything I need it to do and when it comes time to read meters and get ready for the new billing, this program has given me 6 extra days to get my work done. FINALLY, I can do my job without so much stress !

    Sherrie A.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    WaterWorks

    Reviewed on 2013/10/17

    It is excellent for the price which is very important to small companies. It is a good product,...

    It is excellent for the price which is very important to small companies. It is a good product, the customer service is excellent, but it has a lot of Maneuverability weaknesses. (don't they all?)

    Overall it is good

    Roxanne G.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Just Love this Program

    Reviewed on 2010/08/27

    Everyone should use it.

    Everyone should use it.

    Pros

    This is a very easy program to work with. When I started this job 4 years ago, I was working in Das, and it had been that way for twenty years. They hired me to find a new product to work with. I really don't remember how I found John and Terri and the waterworks program. But thank God i did. It has been the easiest program to learn and teach others to use. There are some updates that have been done like the physical address labels for our meter reading books. Very cool! Not sure about the credit card programing yet. Just waiting to be told it is ready. All in all, very AWESOME!! Thanks to the crew and I just Love the waterworks program :)

    Cons

    Have not really found any cons. If i get stuck i will call Terri, and end up saying duh.

    Sharon L.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Excellent Water Billing Program

    Reviewed on 2013/10/16

    We have been using this product since the mid-1990's and have been happy with it. It was simple to...

    We have been using this product since the mid-1990's and have been happy with it. It was simple to set up and learn. Any time there was an issue, help was only a mere email or phone call away with an immediate response and solution. Any suggestions that were made about improving the product or adding a report were taken into consideration during the next upgrade. By the way, email notifications are always sent out if there is an upgrade. I have talked with many locations that spent thousands of dollars on expensive, fancy software packages and were not happy with the outcome. I would recommend Waterworks to anyone with a water billing system - large or small. Great Product! Even Greater Customer Service!

    Showing 5 reviews of 72 Read all reviews

    Utility Billing FAQs

    Below are some frequently asked questions for Utility Billing.

    Utility Billing offers the following pricing plans:

    • Starting from: US$99,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    We do not have any information about Utility Billing features

    Utility Billing has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Utility Billing supports the following languages:

    English

    Utility Billing supports the following devices:

    iPad (Mobile)

    Utility Billing integrates with the following applications:

    PayPal, QuickBooks Online Advanced

    Utility Billing offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Utility Billing.