Auctria - formerly known as Charity Auction Organizer - is a web-based fundraising solution that enables organizations to run auctions and organize donations. The solution helps non-profits of all sizes to conduct online, live, and silent auctions as well as track donors and bidders in real-time. Auctria is used by various types of organization including schools, cultural groups, arts groups, disease-fighting communities, and parent-teacher associations.
Auctria enables organizations to auction items such as raffle prizes and tickets as well as generates donor receipts that can either be printed or sent to donors via email. Non-profits can streamline the auction process by managing procurement, donors, bidding, bidders, collections, and close-out from a single interface. The solution helps in bidder automation by centralizing the entire bidding process, from bidder registration to bid close-out. The tool also facilitates the printing of materials for display pages, bid sheets, auction catalogs, and gift certificates.
Auctria enables users to create a new, professional auction website before the beginning of each auction event. The tool provides in-built website templates that make it easy for users to personalize and set up a website with different web elements. Via the website, visitors can register, bid, donate, and share updates on social media platforms.
Other features offered by Auctria include dashboard reports, form creation, ticket sales, bidders check-in, data importing, and visitors tracking. The tool supports credit card processing through its integration with Stripe.com. Auctria also supports multiple currencies including USD, EUR, CAD, AUD, and JPY.
I looked at so many different programs. This one was so good when we went back to a paper-based silent auction, the item descriptions, bid sheets, catalog, and back office capability was so good we renewed the subscription. Of note, the mobile bidding is incredible and easy to use.
The user tile-based interface is intuitive. The dashboard both takes you where you need to go in the program and has updating totals, clocks, and other real-time features and not just static buttons. The back office and forms section for standard and customized bid sheets, item descriptions, table management cards are amazingly easy as they scaled themselves to fit our differing page formats. The post-auction reports are clear and concise. We really needed and appreciated the Excel import feature of all info. Now, the biggest worry you'll have in DIY auction program is customer service. They are in Canada, and they reply via text box and email. Before you click off this review let me tell you Rob and the customer service gang really answer the text box. I know it says hours but they never took more than minutes to answer my many questions. In fact, last year when there was a significant issue during the event, their super quick response saved the day as it was our first year running a mobile bidding platform. In terms of that, the text-based versus app-based system was flawless. Also, uploading item pictures and contributor's logo was super easy and translated across the bid sheet, item description, website, and catalogue. Oh, and let me tell you, the push-the-button catalog function, bid sheet function, item description function was so good, when we went back to a paper bidding system it was worth every bit of the subscription fee.
The tabs across the top of each feature page to customize need visual improvement to be as easy to click on and have a hover function to describe what they do. I'd have them add more to the report section where there could be item sales analysis of what went above and below value and group them to see what items would be good to have next year and which ones didn't work well both at a item and category level. Lastly, there needs to be a "cart" function. Mobile bidders want to highlight the five to ten items they want to bid on during the night. A really nice improvement would be a cart where like on eBay, they don't have to go in and out of pages to re-bid, rather their items are on one screen and they can bid up those items in their cart.
Brad! Love that you shared your exact experience with lots of details, how & whys.
Thanks for the comment "Now, the biggest worry you'll have in DIY auction program is customer service. They are in Canada, and they reply via text box and email. Before you click off this review let me tell you Rob and the customer service gang really answer the text box. I know it says hours but they never took more than minutes to answer my many questions."
... and Brad, you must have spider-man-senses? We are exploring the shopping cart type functions.
Glad to see you used the mobile application too. The immediate outbid notifications really help bids soar.
Hope you crush all your fundraising goals!
Overall, it was great to have this software for the entire organizing process of our hospital gala. We are talking a very elaborate event with about 250 guests, 100+ donors, and over 150 auction items. In the past all of these things got tracked in multiple spread sheets and if anything changed, it would have been a disaster. This year, using Auctria, everything was in one place, very easy to see in detail or at a glance. If guests or meals or seating arrangements changed, it was so easy to do and follow and just to stay on top of it.
I realized, that even though I have been using this system for a few month prior to our gala, there are still many functions we have never even touched.
I would highly recommend this software and am extremely glad I did decide for this particular software (never used any other one, but wouldn't switch), but also recommend to take the time to read the manual, play around and take time to understand the many many function to utilize it to its best potential.
I enjoyed how intuitive the use of the software was. Anything I wanted to do, was possible with this software. There were a couple times were I would provide my volunteers with a log in and they basically figured it out on their own as it was very easy to use and understand the software. Setting up the website, took a little time, but also once I understood how it worked, not a big deal. Enjoyed that I had all info from guests names, seating arrangements, auction items, donors and supporters and much more all handy in one place. Made the reconciliation at the end very easy. I did use an outside budget for this time, but think in the future I would purely use Auctria for that as well. Now that the event is over, it is great to still be able to see all the guests info and pull all different reports we may want to see. The customer service was great in answering any questions I had ahead of time via email, but unfortunately I was never given a phone number to connect with them on the spot. And as it is most often for me, I usually wait with doing something until it needs o be done now and if I couldn't get an instant answer I had to wait and get back at it later. Not their fault, more my own, but I wished sometimes there would have been a live chat or phone number to call. Even though, usually their replies came within a couple hours or overnight as I am on the west coast.
There isn't much I didn't like.
I guess the only thing I didn't understand until we were at the event was that we had the 0.3% charge on Auctria per transaction + the 2.69% on Stripe. The system does show the option to add those fees to the invoice, but we didn't realize it until it was too late. So now we have to cover a pretty large invoice of stripe fees we didn't expect. Anyways, more my fault for not paying attention to ahead of time. But in the future I would certainly add that to the guest check-out or if they want to not pay it, just charge more on our credit card machines then through the system.
I also had a couple guests that commented that they weren't able to go back into their registration and make changes to their guest list or meal selection. This must have been a glitch in the system, but wasn't a big deal.
For my side, I found it a little confusing with the e-tickets and ticket statements and such, as they weren't fully clear to me what each of them was about and even more so, I thought I had it set up that everyone how registered would receive it automatically. This was only the case for the people that self-registered but not the ones I added manually.
Hi Ute, thank you SO MUCH for the detailed review, it's sure to help others understand the power and simplicity of Auctria. With 250 guests 100+ donors and 150 auction items sounds like a success--happy to read Auctria helped you ditch the spreadsheets!
Yes, Auctria is full of even more features, join our free webinars or watch on playback when it convenient for you to learn more.
Also, we invite you and your auction team to follow Auctria on Facebook & Twitter to get even more tips and auction fundraising advice.
Overall, for having this be the first and only auction software I've ever used, this has been an amazing experience. I loved learning the ins and outs of Auctria, and strongly recommend it for smaller auctions, and if the slight kinks are worked out, strongly recommend it for big auctions.
There's a lot of potential with Auctria, and I'm hoping they succeed. I think they will
I loved most everything Auctria has to offer.
1.) The team there is phenomenal. I don't think I've ever gotten such instant quality support on anything so consistently in my ENTIRE life. Literally, when I send a support email, I expect a reply back in maybe a day or two. Auctria responds in less than 3 hours, sometimes in literally HALF an hour. amazing.
2.) Even without all my nonsense questions, the guides that Auctria has are very detailed and I could relatively easily figure everything out myself – which I mostly did, but it's nice having the Auctria team to ask questions to. Especially since they're so accessible!
3.) Their features to capture donor information is second to none. My favorite thing about Auctria is how they made the capture of information BEFORE the event so simple and easy. The only thing that sucks was having to input "guest" information at the event, but Auctria tied every guest to the purchaser, so even then, they covered bases by allowing us to know who to contact if we needed something from someone.
4.) From silent auctions, to online, to even live, Auctria literally covers everything so well and seamlessly.
5.) Checking out final bids is so easy. no chasing down people for cc information – with maybe one or two who for some reason chose not to register their card.
1.) Auctria's only con that I found so far was with it's app and online bidding. I didn't find online bidding so seamless, when someone needs either an email address/bidding number and a password in order to log in. As I was testing the app, I found befuddled on why someone needed a password, and found that some people weren't able to make a password, effectively not allowing them to bid online.
I rectified this with having online kiosks, but we definitely lost some money because of this. We might not use Auctria next year because of this which saddens me. Making the online bidding process simpler though would make my team change their minds I'm sure.
Thanks for sharing your auction story. Happy to read Auctria surpassed your expectation for support help. Thanks for sharing the simplicity you found with the program.
Regarding the mobile app and access- bidders can be sent or given an access code to sign into the app or website without needing to set up a password. Please reach out to [email protected] so we can share more information and more details.
Thanks for being our cheerleader and hope all your fundraising goals are surpassed.
Accurate accounting of the major fundraiser (other than our annual operating fund campaign) for our church. Also ability to maintain and manage accounts receivable (we don't take payment on the night of our auction). Help in recruiting volunteers for the auction - volunteer data entry is easier to come by when the data entry can be done remotely and is easy to learn. Our church is just a medium-sized one (350 members) and we cannot afford to spend thousands to have someone come in and run our yearly auctions. A yearly cost of less than what we pay is far less than the value we receive for this software. Our auctions have reached thousands od dollars in income the past two years. We are very excited about that. My ONLY concern is that should Auctria go out of business that we would lose all our data. THAT would be awful. I would hope and pray that we would be offered CSV files of all our data before it "disappeared."
Multi-user, retention of data by auction, emailing of invoices and donation receipts, and the ability to copy data from one auction to the next. Exceptional customer support and response. Our church uses this software so our auction's donors and bidders are mostly the same people. We auction items that have multiple winners (gourmet dinners, themed parties, etc. ). A few emails back and forth was all it took to get the software to handle this accurately. I searched quite a long while for a replacement for our ancient software (that was a multi-user nightmare) and I hit the jackpot when finding Charity Auction Organizer. I am a retired programmer/analyst and this software was easy to learn, has excellent Help, and the personalized support we needed. Taking awhile to get used to the newest version with Auctria, but we'll get there. Have used this product for four of our church's auctions and one other non-profit auction. We'll be using it again November 2018.
Auctria was built for groups like yours!
Auctria is not going anywhere. Even if you stop using Auctria the data is yours to access.
We pride ourselves on full features and great value.
To ease your mind Auctria does have export features under Import/Export -> Export and any report on the screen can be exported as a PDF/XLS/CSV file using the 'Actions' menu at the bottom of the page.
Check out for our gala was always the most stressful part of the event. Auctria makes us look like pros. No more waiting in lines divided by the alphabet; any volunteer station can help any guest. There are no more piles of paper to sort and add the bids by hand. We honestly have very short lines at checkout which makes our last impression of the evening a good impression. In additions, we now have a great database of information about all aspects of our gala.
Auctria is so easy to use which is very important. My favorite feature is the amazing customer service. We've used Auctria for 4 years and Auctria makes improvements every year. They don't just make changes, they make IMPROVEMENTS. They incorporate the changes in a suttle way so we aren't completely re-training our volunteers every year, we just have to point out the new features.
The first year most of the credit cards were rejected because of the processor. The next year Auctria incorporated Authorize.net which enabled a variety of processors to work with Auctria. We used the processor we normally use for processing cards online and everything went smoothly.
THANK YOU for this feedback "Auctria makes us look like pros." and "Auctria is Amazing"
Thanks for the 4-year review! We are humbled by your kind words yet pleased to read you enjoy all the new features and updates.
Fun Fact: we started Auctria because we volunteered to run an auction fundraiser many years ago and they were using pencil & paper & nothing else! There had to be a better way! Happy to read you too have eliminated the check-out lines and put smiles on your bidders faces at the end of the night!
Truly we appreciate all feedback and use it daily to make each event even better than the previous one.
Bronze Edition: $89.95/year
Silver Edition: $129.95/year
Gold Edition: $229.95/year
Platinum Edition: $349.95/year
• Auctria offers an offline client feature that enables non-profits to download and install the program on their system and work on auctions without an internet connection.
• The solution helps users in bidder registration and enables them to capture participant contact information, seating preferences, meal choices, and credit card details.
• Auctria allows organizations to conduct, switch between, and view the status of multiple auctions.
• The platform enables users to identify auction items by using fields such as a unique item number, an image to display the item, or by tagging them as donation item or 'for sale' item.
• Auctria supports organizations at auction check out by ensuring that registered credit card bidders are able to pay for the items without having to enter any further information.
Below are some frequently asked questions for Auctria.
Auctria offers the following pricing plans:
Starting from: US$90,00/year
Pricing model: Subscription
Free Trial: Available
Bronze Edition: $89.95/year
Silver Edition: $129.95/year
Gold Edition: $229.95/year
Platinum Edition: $349.95/year
Auctria offers the following features:
Auctria has the following typical customers:
Mid Size Business, Non Profit, Small Business
Auctria supports the following languages:
Auctria has the following pricing plans:
We do not have any information about what devices Auctria supports
Auctria integrates with the following applications:
Auctria offers the following support options:
FAQs, Knowledge Base, Online Support, Video Tutorials