Waystar

Waystar

Improve your revenue cycle management

4.5/5 (80 reviews)

Waystar Overview

Waystar partnership offers clients claims processing, remits, eligibility checks, paper claims processing, claim acknowledgements and real-time claim scrubbing through our seamless integration. Our industry-leading 98%+ first-pass clean claims rate and top-notch customer support have earned Best in KLAS® ratings every year since 2010 and #1 rankings from Black Book™ surveys since 2012.

Our powerful network connects to over 4,000 payers, 450,000 providers across every care setting and 750 health systems and hospitals.

For more information, please visit www.waystar.com/our-platform

Pricing

Starting from
US$1 500,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Waystar Reviews

Overall rating
4.5/5
90% positive reviews
53
Excellent
19
Very good
6
Average
1
Poor
1
Terrible
Altrina T.

Waystar/Zirmed

Used Daily for 2+ years
Reviewed on 2018/12/31
Review Source: Capterra

Pros

what I like most about waystar/zirmed is the ability to perform most of the functions I need with one program, I can verify most of the insurances we use including medicare and getting same/similar information from medicare. i love the rejected claims dashboard and how I can sort to be able to notice trends. they show the claim rejected by waystar/zirmed and claims rejected by the payer. patient payments are easy to use to make payments and have the ability to email a receipt immediately for a payment you took. but what I like most about the patient payments is the ability to set up an autopay this can be done with ca credit card or through a bank account. there are so many great functions with this I cannot possibly write them all down. a new function that was added when they switched from Zirmed to Waystar was the homepage. it allows you to set a homepage so now when log in it takes me the remit tab where I can see payments. we use waystar as our clearinghouse and submit and receive claims, remits electronically and can autopost payments from waystar to our billing software which cuts down on time if we would have to manually post.

Cons

I would like to them to add a way to have an open-ended autopay. if we have a patient on oxgyen and it rents forever we still have to put in a total amount so at some point it will stop.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Mike J.

Waystar (Formerly Zirmed)

Used Daily for 2+ years
Reviewed on 2019/01/21
Review Source: Capterra

Before we got Waystar (Zirmed), we would either submit the claims on paper (which is hard to track) or through the payers provider portal. We would need to maintain a dozen or so username and password for various websites. You would need to sign up for a lot of websites.

With Waystar, all you need is one username and password. You can electronically submit claims to various payers with one click. Waystar will scrub the claim to see if there are any front end rejections. If the payer rejects the claim, you can correct it within Waystar without having to go back to the EMR and correct it. You can track your claims within Waystar. You can download an excel spreadsheet with the information you need.

Pros

You have the ability to correct claims that get rejected by the insurance company. Waystar will scrub your claims even before they sent it off you the insurance company. The layout is very user-friendly and straight forward. If the Payer allows it, remittance advice can be downloaded and uploaded to the EHR software. Claims can be copied if you have to enter them manually. YOu don't need to reenter the whole patient information over and over again.

Cons

You'll need to call in order to add a child account. The claims status should be updated if the claim has been paid. Right now, the last status you'll get us if the claim is recieved by the Payer.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Derek C.

Used mainly for confirming insurances are valid/active

Used Daily for 2+ years
Reviewed on 2018/06/27
Review Source: Capterra

Day to day insurance validity checks and billing that has a set price per bill instead per page. National address database check before sending bills to the wrong clinic

Pros

Able to run my clinic day to day knowing that patients have valid insurance and possible deductible amount. Allows us to give best patient care without unknowing giving the patient a big bill that will be from care rendered and deductible amount. Zirmed increases my clinic's ability to inform patient of deductible amounts prior so that patient understands amount they may be billed and the reason for the bill. From this, it gives patients the autonomy in their care. Zirmed also has a billing service that allows for import from billing software with set prices per bill (not page) and it checks a national database with address to make sure the bill is going to the correct patient.

Cons

The may con I have had with this is that our clinic representative left the company and we were not informed and the phone number wasn't reassigned or disconnected, which left me waiting for a return call that never came. After calling customer service, I was then reassigned

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jenny B.

Great customer service and sales team.

Used Daily for 2+ years
Reviewed on 2018/07/12
Review Source: Capterra

efficient claims processing, denials management, great reports with comparrisons to others in the same industry.

Pros

Their customer service lives up to the 3 ring rule. Customer service are very pleasant and helpful on the phone. If your question is beyond that department they listen to all of your questions or concerns and directly transfer you to the right person/department to help with your needs. I am been very happy with their live training. The videos for additional tools and training are very specific you are able to accomplish what you need to learn. I have found the sales team to be very accommodating when renewing products. I have found their fees for the credit card /Payleap to be the best prices out there.

Cons

Not able to interface payments directly in to our EMR software. I know they have plans to eventually make this happen. I am hoping it will be soon.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Brittany E.

6 Years of Use-Happy Customer

Used Daily for 2+ years
Reviewed on 2018/03/08
Review Source: SoftwareAdvice

We were a fairly small practice when we started with Navicure (8 physicians) and grew to almost 30 providers. Navicure worked great even as we grew.

Pros

The messaging system you can use for issues/questions is usually responded to pretty quickly, reps are nice via telephone also. Easy system, user friendly. Didn't require much training. it gives you the option to correct claims directly in Navicure, or cancel and resend from your billing system. Printable reports when needed, easy sorting.

Cons

There aren't really any I recall, but it would have been very nice to have two way communication (meaning the changes made in Navicure would be sent back to the billing system). For this reason we chose to cancel the claims and correct them in the billing system to avoid the possibility of forgetting to update in the billing system after it was done in Navicure.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Waystar Pricing

Starting from
US$1 500,00/month
Pricing options
Free Trial
Subscription
Value for money

Please contact ZirMed for pricing details.

Waystar Features

  • Billing & Invoicing
  • Claims Management
  • HIPAA Compliance

  • Activity Dashboard
  • Appointment Management
  • Automated Scheduling
  • Automatic Notifications
  • Automatic Reminders
  • Calendar Management
  • Charting
  • Client Portal
  • Compliance Management
  • Customizable Reporting
  • Customizable Templates
  • Document Management
  • Document Storage
  • Records Management
  • Reporting & Statistics
  • Self Service Portal
  • Workflow Management

Additional information for Waystar

Key features of Waystar

  • API availability
  • Account reconciliation
  • Adjustor management
  • Auditing
  • Billing & invoicing
  • Claims management
  • Code & charge entry
  • Collections management
  • Contract management
  • Credential management
  • Customer history
  • Data verification
  • Disability insurance
  • Electronic data interchange
  • Electronic payments
  • HIPAA compliance
  • Health insurance
  • Multiple user accounts
  • Payor management
  • Predictive analytics
  • Remittance advice
  • Revenue management
  • Risk assessment
  • Search functionality
  • Third party integration
  • Transaction history

Benefits

• 98% clean claims rate.

• Award-winning customer support, paired with investments into research and development that allow us to continuously innovate.

• Waystar offers a patient notebook that enables healthcare organizations to accept debit or credit card payments, create flexible payment plans, and send emails with document attachments to patients.

• Waystar enables hospitals & healthcare organizations to streamline accounts receivable workflows, review claim denial trends, and identify the insurance coverage of each patient to reduce write-offs as well as bad debts.

• Waystar allows business executives to create customizable dashboards that capture information including key performance indicators, actionable insights, and other reports monitoring the important metrics.

• The platform offers a Workcenter feature that enables managers to create workgroups where staff members can view only those claims on which they have to work.

• ZirMed & Navicure enable hospitals and medical centers to create and print patient e-statements that organize key information points in a structured format for payment collection.

Waystar FAQs

Below are some frequently asked questions for Waystar.

Q. What type of pricing plans does Waystar offer?

Waystar offers the following pricing plans:

Starting from: US$1 500,00/month

Pricing model: Subscription

Free Trial: Not Available

Please contact ZirMed for pricing details.

Q. What are the main features of Waystar?

Waystar offers the following features:

  • API availability
  • Account reconciliation
  • Adjustor management
  • Auditing
  • Billing & invoicing
  • Claims management
  • Code & charge entry
  • Collections management
  • Contract management
  • Credential management
  • Customer history
  • Data verification
  • Disability insurance
  • Electronic data interchange
  • Electronic payments
  • HIPAA compliance
  • Health insurance
  • Multiple user accounts
  • Payor management
  • Predictive analytics
  • Remittance advice
  • Revenue management
  • Risk assessment
  • Search functionality
  • Third party integration
  • Transaction history

Q. Who are the typical users of Waystar?

Waystar has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Waystar support?

Waystar supports the following languages:

English

Q. What type of pricing plans does Waystar offer?

Waystar has the following pricing plans:

Subscription

Q. Does Waystar support mobile devices?

We do not have any information about what devices Waystar supports

Q. What other apps does Waystar integrate with?

Waystar integrates with the following applications:

AlayaCare

Q. What level of support does Waystar offer?

Waystar offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials