OnSemble

Pros

Wow!... I can spend literally hours writing about my extreme satisfaction with the team and the software.
It has allowed our organization to experience another level of engagement with our staff. The ease of use and the “drag and drop” design feature has also allowed a team of 2 to be nimble, with the results and appearance of a team of 10. Our Executive leadership team believes transparency is the currency of leadership and the Onsemble platform has afforded them the opportunity to live out this value. From just- in-time information, thoughts on upcoming and/or current changes, future business strategies and recorded quarterly messages. This software has been and a catalyst to our increased employee engagement scores. We've only been 'live' for 6 months!

Cons

A missing mobile platform and the non responsiveness to different screens for the desktops version.

Pros

We were able to customize our portal with our own unique branding and style. Creating, editing and maintaining the framework is really easy and help is available anytime we need it.

Cons

One of the pros can be a con if you aren't sure of your vision for your site. Though the system is really easy to use it does have a lot of complexity to it to be able to offer the extent of the customization options. Learning about all it can do is perhaps for people smarter than me! But, the implementation team and ongoing support helps get you through.

Pros

The document repository, ease of use, and infinite possibilities for custom pages are amongst my favorite features of OnSemble.

Cons

Most of our initial concerns with our portal were put to rest with the latest version update. We have experienced few issues with the portal since implementation. Any issues that arise are easily solved by the top notch Passageways Support Team or simply by emailing our extremely helpful and knowledgeable Passageways CSM.

Pros

Continual updates. We’ve been using Passageways for a long time but hadn’t kept up with upgrades. Upon relaunch, we were happy to be able to take advantage of many enhancements that have been provided along the way.

Cons

There are things that could be streamlined with building tools and roles/permissions. Sometimes, the site is buggy.

Pros

We were looking for a one-stop-shop for employee communication, documentation and other processes needing streamlined. OnSemble has provided a great platform for this. While it has not solved all our internal needs, it has provided a valuable, flexible and fun resource.
*Central repository for documentation, policies, procedures and forms, etc.
*Search function that makes finding documents a snap.
*Ability to personalize pages, giving departments flexibility to build to their needs.
*The help desk module has been excellent to work with and has been implemented for all but one area.
*The supply/inventory module has made supply ordering for branches so much easier and user-friendly.
*Building pages, once the basics are down, is pretty easy, even for the least "techy" person.
*Customer support is fantastic and they have an online forum where you can collaborate with other OnSemble users.
*Ability to create roles where people can be divided into different categories, allowing for confidentiality where and when needed.

Cons

*System Permissions module seems to be a bit out of date and does not appear to have upgrades to its functionality. This was a feature we were hoping to use more robustly.
*Forms module appeared to be something we could utilize, but does not customize as easily as we had hoped. However, we know other users have used it successfully.
*There are periodic bugs that don't seem to make sense or will only be repaired with updates.
*There is a risk of creating too many layers of permissions, making it cumbersome and confusing if you do not create a good mapping from the onset.
*Implementation seemed a little clunky, but it may have been we did not know the right questions to ask in the beginning.