Less Paper

Cloud-based customized field service management software.

About Less Paper

Less Paper is a cloud-based work order management system that offers field service businesses a single and centralized platform from which to create and track custom digital work orders. Incorporating dynamic work orders, electronic signature capture and a calendar-based scheduling system as well as PDF generation and export of work orders, Less Paper aims to provide users with a flexible work order management solution.

In order to help users manage work orders effectively, Less Paper equips users with the tools to create, edit and track work orders easily. To enhance user-productivity, Less Paper enables users to sync work orders with field staff automatically, collect customer signatures electronically and email work order receipts as PDF files instantly.

Further to work order management, Less Paper facilitates maintenance management by allowing users to complete digital maintenance work orders, schedule recurring maintenance appointments and receive appointment alerts. To promote efficient maintenance management, Less Paper provides customers, tenants or employees with a self-service portal to request maintenance independently.

With a calendar-based scheduling system, Less Paper permits users to schedule appointments, tasks and notes conveniently. Less Paper’s scheduling features also allow users to manage employee activity with on-call tracking and up-to-date timesheets. Moreover, with Less Paper’s built-in voicemail and answering service, users can schedule the automatic dispatch of ER calls via SMS messages or automated calls.

Pricing starting from:

US$150,00/month

  • Free Trial
  • Subscription

Key benefits of Less Paper

  • As a web-based work order management system, Less Paper affords users the flexibility to work from any location using any desktop, tablet or smartphone device.

  • Users can capture customer signatures electronically, providing field staff with a simple way to secure proof of purchase while out of the office.

  • Less Paper offers a programmable voicemail or automated answering service, allowing users to forward calls to employees and schedule the automatic dispatch of ER calls.

  • Less Paper includes a calendar-based scheduling system, enabling users to create, manage and track customer appointments easily.

  • Less Paper employs a self-service portal, helping customers, tenants and employees to request maintenance attention efficiently.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    US$150,00/month

    • Free Trial
    • Subscription

    Images

    Create digital work orders dynamically
    Schedule appointments with the Less Paper online calendar
    Establish an integrated voicemail system
    Track work orders
    Manage maintenance jobs & maintenance work orders
    Receive past due work order alerts
    View 7 more
    Less Paper screenshot: Create digital work orders dynamically Less Paper screenshot: Schedule appointments with the Less Paper online calendar Less Paper screenshot: Establish an integrated voicemail system Less Paper screenshot: Track work orders Less Paper screenshot: Manage maintenance jobs & maintenance work orders Less Paper screenshot: Receive past due work order alerts

    Features

    Total features of Less Paper: 35

    • ACH Payment Processing
    • Action Management
    • Activity Tracking
    • Answering Machine Detection
    • Appointment Management
    • Automatic Backup
    • Calendar Management
    • Custom Development
    • Custom Forms
    • Digital Signature
    • Dispatch Management
    • Document Storage
    • Electronic Signature Capture
    • Email Alerts
    • Employee Management
    • Employee Portal
    • Employee Self Service
    • Estimating
    • History Tracking
    • Inventory Management
    • Maintenance Scheduling
    • Multi-Location
    • Order Tracking
    • PDF Conversion
    • Purchasing Management
    • Quote Management
    • Receipt Management
    • Recurring Tasks
    • Self Service Portal
    • Status Tracking
    • Task Scheduling
    • Time Clock
    • Timesheets
    • Voice Mail
    • Work Order Management

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    Reviews

    Overall rating

    4,8 /5
    (19)
    Value for Money
    4,9/5
    Features
    4,6/5
    Ease of Use
    4,8/5
    Customer Support
    5/5

    Already have Less Paper?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 19
    Doug W.
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    It's hard this product in only a few words. These guys are hands down THE BEST.

    Reviewed on 2018/03/21

    Increased ability to schedule, provide a visual tool to our field employees that allows them to see...

    Increased ability to schedule, provide a visual tool to our field employees that allows them to see where they are working in the near future and also to be able to instantly create a work order for emergencies that pop up. Since one aspect of our business is storm restoration and disaster recovery for private clients. We were challenged recently with (3) severe storms in a 2 week window. While our line crews were out working for public utilities, we were able to log in client info, do damage assessment and provide detailed work orders with pictures to our field crews. Once our crews were released by the investor owned utilities we turned them loose on the private work. The results were the most productive restorations for private clients we ever had. Our General Foremen could see the work schedule and assign crews to specific tasks (such as hauling utility poles, setting poles and stringing cable) by geographic areas. Being able to track materials used and tying them to inventory helps us be ready for the next storm by generating low inventory warnings and also assists us in creating accurate billing documents along with employee time sheet and equipment tracking. This in turn will generate simplified, more accurate billing and ultimately quicker insurance claims for clients which turns into better cash flow for us.

    One the daily work order side we are using the system to manage a multi-million dollar project for Metro North Railroad that involves a specific work plan for over 120 sites. Each location has been loaded into our system and has a site specific work plan with plans and documents attached. As the locations are scheduled with the Railroad, they are placed on our schedule and instantly give our field crews all the required work plan and safety documents required AND allow us to collect signatures.

    We plan to add our tailboard safety meetings to the system shortly and have already spoken to the team on how to implement this.

    Pros

    A TRULY customized product built for your specific needs. In the development phase- I had a laundry list of things I wanted to able to do and within a few emails back and forth with Darren we had pretty much addressed all my concerns and they were able to accommodate everything I need. Even on the on-going basis- we discover things we forgot or neglected to consider and within no time at all I get an email telling me they have a solution and when it will be implemented. I looked at many other SAS vendors and all had "one size fit's all" products or required me to buy expensive add on modules to get the software to perform as a I needed. With Less Paper, I was able to specify what I needed, what I didn't and it was all implemented in a timely, professional manner. These guys know what they are doing, they work hard at it and they are always there to answer my questions or help me with my next "do you think we could do this?" moment.

    I really can't say enough about this product. It's like having a magic wand and being able to create whatever functionality you can dream up. If you are looking for a reasonably priced, CUSTOM product that allows you to make changes and updates as you find the need for them, this is your product.

    Cons

    Probably the only thing I can say that I don't like is the fact that the screen on a tablet doesn't render the same way it does on a full size computer screen (which is really typical of all mobile applications- not just this one). Sure it would be nice to have the screen look the same on your PC as your foreman's iPad but it's really just a matter of getting used to.

    Response from Less Paper Co.

    Thanks for your kind words, Doug! Please let us know if you have any changes or additions you would like in the future.

    Mark B.
    Overall rating
    • Industry: Construction
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Awsome product!

    Reviewed on 2020/06/18

    I would highly recommend Less Paper for your development of software for your needs.

    I would highly recommend Less Paper for your development of software for your needs.

    Pros

    I have been looking for a long time for a company that will work my company's needs. Most other developers want to question my decisions as a owner or try to talk me out implementing changes in the software that I have asked for because it may be difficult or they just don't want to try. As a owner I love to discuss my decisions and collaborate together as a team and that's what I get with Less Paper. They are on my level when it comes to wanting the software to be a perfect.

    Cons

    I'm not sure I have any cons since every request I have made from Less Paper has been met with acceptance.

    Jackie A.
    Overall rating
    • Industry: Management Consulting
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Amazing experience from start to finish. Customer service has been fantastic, communication...

    Reviewed on 2018/04/30

    Saves a lot of time and helps to streamline core operations. Aids in customer communication.

    Saves a lot of time and helps to streamline core operations. Aids in customer communication.

    Pros

    It's fully customizable so it can be tailored exactly to the needs of the purchaser and the price point is amazing for custom designed cloud-based software. I love that the company purchasing can use their own language to set up various areas of the system, it integrates with Quickbooks Online seemlessly and has a really simple interface that even the less tech savvy can navigate.

    Cons

    It was tough to get a feel for the software when there was no demo available. Also, an app would be great but being that it's custom-built that would put costs up.

    Response from Less Paper Co.

    Hi, Jackie - Thanks for the review! We do have native apps in development for Android & iOS that are wrappers for our custom systems to allow our clients easier access to their systems and to provide more features. We'll reach out when they're available! Thanks again! - Darren Jett

    Hilario C.
    Overall rating
    • Industry: Machinery
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Berg Chilling systems Inc

    Reviewed on 2020/01/07

    -Very good customer support
    - Willing and able to make changes to the system

    -Very good customer support
    - Willing and able to make changes to the system

    Pros

    -System is very customizable.
    -Links to Quickbooks
    -Tablet and phone compatibale

    Cons

    -web-based rather then app based means sometimes data is lost with a bad connection (Less Paper has added some functionality to minimize the occurrences)

    Gregory m H.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 201-500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Stop looking...You've Found The Best

    Reviewed on 2020/01/22

    Working with [SENSITIVE CONTENT HIDDEN] in developing a work order software system for our...

    Working with [SENSITIVE CONTENT HIDDEN] in developing a work order software system for our organization has been one of the most positive and productive processes I have ever undertaken with a vendor. From the start, our experience with them has been everything we expected.
    First and foremost, [SENSITIVE CONTENT HIDDEN] are uncommonly pleasant to work with – I could go on about how willing they are to problem solve and provide solution after solution, all the while staying positive and patient. As a technology “spectator”, I knew what I wanted our system to do but had a hard time translating that into the technical language they would use to execute, but never once did they make me or my team feel “tech-dumb” or use their knowledge to achieve a benefit for themselves. Their honesty and their genuine desire to work on behalf of our needs was…just incredible. They stand alone as vendors that I trust completely.
    Secondly, our organization sought to develop a work order system for our entire organization to use, in order to request, execute, and track the many various requests that come to our events, facilities, marketing, development, purchasing, finance, and HR teams. This was a behemoth of a task in my mind but Less Paper made it look easy (though I’m sure they might smile at that!) While we are still in beta as of writing, the product so far is exactly what we wanted without anything superfluous. The environment is intuitive and clean and aligns nicely with other common platforms that people a

    Pros

    Ease of use, and total customization. Whatever you want, you get!

    Cons

    No cons - that's the honest truth. If a con ever existed, I'm pretty sure Less paper Co. could work to fix and remove it.

    Showing 5 reviews of 19 Read all reviews

    Less Paper FAQs

    Below are some frequently asked questions for Less Paper.

    Less Paper offers the following pricing plans:

    • Starting from: US$150,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Less Paper offers 2 pricing plans. Small business: $150/month for up to 5 users. Each additional user costs $10/month. Enterprise: $500/month for an unlimited number of users.

    Less Paper offers the following features:

    • Action management
    • Activity tracking
    • Appointment management
    • Automated answering service
    • Automatic daily backup
    • Calendar management
    • Custom development
    • Custom forms
    • Digital signature
    • Dispatch management
    • Document storage
    • Email alerts
    • Employee management
    • Employee portal
    • Employee self service
    • Employee time clock
    • Estimates
    • Inventory control
    • Maintenance scheduling
    • Multi-location
    • Order tracking
    • PDF generation
    • Payment processing
    • Purchasing management
    • Quote management
    • Receipt management
    • Recurring on calls
    • Self service portal
    • Service history tracking
    • Signature capture
    • Signature management
    • Status tracking
    • Task scheduling
    • Timesheets
    • Tracking features
    • Voicemail
    • Work order management

    Less Paper has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Less Paper supports the following languages:

    English

    We do not have any information about what devices Less Paper supports

    We do not have any information about what integrations Less Paper has

    Less Paper offers the following support options:

    Phone Support, Online Support

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