Less Paper

Less Paper

Cloud-based work order management system

4.9/5 (15 reviews)

Less Paper Overview

Less Paper is a cloud-based work order management system that offers field service businesses a single and centralized platform from which to create and track custom digital work orders. Incorporating dynamic work orders, electronic signature capture and a calendar-based scheduling system as well as PDF generation and export of work orders, Less Paper aims to provide users with a flexible work order management solution.

In order to help users manage work orders effectively, Less Paper equips users with the tools to create, edit and track work orders easily. To enhance user-productivity, Less Paper enables users to sync work orders with field staff automatically, collect customer signatures electronically and email work order receipts as PDF files instantly.

Further to work order management, Less Paper facilitates maintenance management by allowing users to complete digital maintenance work orders, schedule recurring maintenance appointments and receive appointment alerts. To promote efficient maintenance management, Less Paper provides customers, tenants or employees with a self-service portal to request maintenance independently.

With a calendar-based scheduling system, Less Paper permits users to schedule appointments, tasks and notes conveniently. Less Paper’s scheduling features also allow users to manage employee activity with on-call tracking and up-to-date timesheets. Moreover, with Less Paper’s built-in voicemail and answering service, users can schedule the automatic dispatch of ER calls via SMS messages or automated calls.

Pricing

Starting from
US$150,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Less Paper Reviews

Overall rating
4.9/5
100% positive reviews
13
Excellent
2
Very good
0
Average
0
Poor
0
Terrible
Doug W.

It's hard this product in only a few words. These guys are hands down THE BEST.

Used Daily for 1-5 months
Reviewed on 2018/03/21
Review Source: Capterra

Increased ability to schedule, provide a visual tool to our field employees that allows them to see where they are working in the near future and also to be able to instantly create a work order for emergencies that pop up. Since one aspect of our business is storm restoration and disaster recovery for private clients. We were challenged recently with (3) severe storms in a 2 week window. While our line crews were out working for public utilities, we were able to log in client info, do damage assessment and provide detailed work orders with pictures to our field crews. Once our crews were released by the investor owned utilities we turned them loose on the private work. The results were the most productive restorations for private clients we ever had. Our General Foremen could see the work schedule and assign crews to specific tasks (such as hauling utility poles, setting poles and stringing cable) by geographic areas. Being able to track materials used and tying them to inventory helps us be ready for the next storm by generating low inventory warnings and also assists us in creating accurate billing documents along with employee time sheet and equipment tracking. This in turn will generate simplified, more accurate billing and ultimately quicker insurance claims for clients which turns into better cash flow for us.

One the daily work order side we are using the system to manage a multi-million dollar project for Metro North Railroad that involves a specific work plan for over 120 sites. Each location has been loaded into our system and has a site specific work plan with plans and documents attached. As the locations are scheduled with the Railroad, they are placed on our schedule and instantly give our field crews all the required work plan and safety documents required AND allow us to collect signatures.

We plan to add our tailboard safety meetings to the system shortly and have already spoken to the team on how to implement this.

Pros

A TRULY customized product built for your specific needs. In the development phase- I had a laundry list of things I wanted to able to do and within a few emails back and forth with Darren we had pretty much addressed all my concerns and they were able to accommodate everything I need. Even on the on-going basis- we discover things we forgot or neglected to consider and within no time at all I get an email telling me they have a solution and when it will be implemented. I looked at many other SAS vendors and all had "one size fit's all" products or required me to buy expensive add on modules to get the software to perform as a I needed. With Less Paper, I was able to specify what I needed, what I didn't and it was all implemented in a timely, professional manner. These guys know what they are doing, they work hard at it and they are always there to answer my questions or help me with my next "do you think we could do this?" moment.

I really can't say enough about this product. It's like having a magic wand and being able to create whatever functionality you can dream up. If you are looking for a reasonably priced, CUSTOM product that allows you to make changes and updates as you find the need for them, this is your product.

Cons

Probably the only thing I can say that I don't like is the fact that the screen on a tablet doesn't render the same way it does on a full size computer screen (which is really typical of all mobile applications- not just this one). Sure it would be nice to have the screen look the same on your PC as your foreman's iPad but it's really just a matter of getting used to.

Response from Less Paper Co.

Thanks for your kind words, Doug! Please let us know if you have any changes or additions you would like in the future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jennifer S.

"make my own"

Used Daily for 6-12 months
Reviewed on 2019/06/18
Review Source: Capterra

These guys have been totally GREAT to work with! I feel like I am constantly emailing and bugging them about something but they are always quick to respond and usually fix any issues right away.

I started searching for a "mobile type" service app to help my business become more efficient. After looking at things for about 6-8 months (there are tons of things out there!) I finally decided to just "MAKE MY OWN"......most of those programs are very big and cumbersome and all inclusive....full of things that I know my guys will NOT use on a daily basis. too much stuff and steps to make a simple work order. sooooo......Less Paper Co. was the perfect option to just create a simple, useful program to enable me to keep up with techs, work orders, locations, checking in on job sites, etc.....just makes my whole work flow a little more organized. The guys at Less Paper Co. have been able to write just about anything I need. we are working on attaching inventory items with serial numbers now to help my front office keep our inventory more up to date!
they are really an easy, great group to work with!

Pros

it is totally customizable....I have been able to ask for several things and these guys write it into the program just like we need it to work. very specific for your needs

Cons

I LOVE the software but HATE QuickBooks! I have had more issues trying to make QB work how I need it to for my billing.....so maybe the link between the two is a little quirky sometimes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Terrance D.

We got everything we needed.

Used Daily for 1+ year
Reviewed on 2017/02/02
Review Source: Capterra

We decided to go with Less Paper Co because we were having trouble finding a work order app that had all of the features we felt like we needed with our business.

We needed the ability to schedule for two different office locations while keeping the schedules separate but everything else together. We also had 4 different forms that we wanted to digitize.

Less Paper Co allowed us to have both of these features and many more. Our scheduling of work orders and keeping track of them has never been more efficient. We always know which customers have parts in order, when the parts come in, etc.

Using Less Paper Co. also saves us over $150 a month compared to the other work order apps we looked at because we have unlimited users which is great.

Pros

Being able to schedule for multiple locations and always be able to keep track of work orders and their statuses. We also really like the integrated voice mail that automatically dispatches emergency calls to our on call tech.

Cons

The only con is that since it is web based it requires signal on the devices to work. But this has only been an issue 2 or 3 times over the last year.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Laray W.

Vast improvement over paper invoices!

Used Daily for 1+ year
Reviewed on 2017/02/02
Review Source: Capterra

Less Paper is great to work with! I told the representative what I was looking for a system to do and he designed it to work just as I asked. We appreciate that when a technician is finished we can view if the job is completed or if a part is on order, customers also like getting their invoice via email. After using it a while we decided to add a few features and he does so very promptly, usually within 12 hours he has it bug tested and implemented. Had a few minor bugs like how the date was displayed when using our Ipads, he had that changed very fast. What I found with Less Paper that I did not find with other industries programs available on Capterra was: 1: It does not replace my accounting system, Quickbooks works fine for me and wanted to keep it. 2: Very flexible design options. 3: Pricing, representative wants you to be happy with the product and if for some reason throughout your subscription you decide to cancel he will refund the unused portion (months) remaining on your subscription. Give them a call, you will easily get your questions answered and not be SOLD on a product by a salesman.

Pros

Flexibility of design and cost.

Cons

None.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Idalia S.

work order software

Used Daily for 6-12 months
Reviewed on 2017/02/02
Review Source: Capterra

The work order software is pretty easy to comprehend. For right now, this software is enough for our business but in the future as we grow, we would definitely need something more that can connect to all our systems in the office. I have worked with the outlook calendar to schedule 7 techs and this software is so much better and quicker. The customer service is the best I have ever encountered. Every time I need help, I get it. If I need support in the office, he is happy to come down and help us with our many questions.

Pros

that is very accessible, and timely.

Cons

Not much. There's some things I would like to make better that would fit our way of business more but the software is great.

Response from Less Paper Co.

Hi, Idalia! Thank you for the honest review. One of the great things about our systems is that we like to believe we can grow with your business. If your office systems (like your inventory management system) are internet-connected and have an API available we can probably connect with them. If you have any specific systems in mind let us know and we will check into it for you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Less Paper Pricing

Starting from
US$150,00/month
Pricing options
Free Trial
Subscription
Value for money

Less Paper offers 2 pricing plans.

Small business: $150/month for up to 5 users. Each additional user costs $10/month.
Enterprise: $500/month for an unlimited number of users.

Less Paper Features

  • Activity Tracking
  • Document Storage
  • Inventory Management

  • API
  • Activity Dashboard
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for Less Paper

Key features of Less Paper

  • Action management
  • Activity tracking
  • Appointment management
  • Automated answering service
  • Automatic daily backup
  • Calendar management
  • Custom development
  • Custom forms
  • Digital signature
  • Dispatch management
  • Document storage
  • Email alerts
  • Employee management
  • Employee portal
  • Employee self service
  • Employee time clock
  • Estimates
  • Inventory control
  • Maintenance scheduling
  • Multi-location
  • Order tracking
  • PDF generation
  • Payment processing
  • Purchasing management
  • Quote management
  • Receipt management
  • Recurring on calls
  • Self service portal
  • Service history tracking
  • Signature capture
  • Signature management
  • Status tracking
  • Task scheduling
  • Timesheets
  • Tracking features
  • Voicemail
  • Work order management

Benefits

  • As a web-based work order management system, Less Paper affords users the flexibility to work from any location using any desktop, tablet or smartphone device.

  • Users can capture customer signatures electronically, providing field staff with a simple way to secure proof of purchase while out of the office.

  • Less Paper offers a programmable voicemail or automated answering service, allowing users to forward calls to employees and schedule the automatic dispatch of ER calls.

  • Less Paper includes a calendar-based scheduling system, enabling users to create, manage and track customer appointments easily.

  • Less Paper employs a self-service portal, helping customers, tenants and employees to request maintenance attention efficiently.

  • Less Paper FAQs

    Below are some frequently asked questions for Less Paper.

    Q. What type of pricing plans does Less Paper offer?

    Less Paper offers the following pricing plans:

    Starting from: US$150,00/month

    Pricing model: Subscription

    Free Trial: Available

    Less Paper offers 2 pricing plans.

    Small business: $150/month for up to 5 users. Each additional user costs $10/month.
    Enterprise: $500/month for an unlimited number of users.

    Q. What are the main features of Less Paper?

    Less Paper offers the following features:

    • Action management
    • Activity tracking
    • Appointment management
    • Automated answering service
    • Automatic daily backup
    • Calendar management
    • Custom development
    • Custom forms
    • Digital signature
    • Dispatch management
    • Document storage
    • Email alerts
    • Employee management
    • Employee portal
    • Employee self service
    • Employee time clock
    • Estimates
    • Inventory control
    • Maintenance scheduling
    • Multi-location
    • Order tracking
    • PDF generation
    • Payment processing
    • Purchasing management
    • Quote management
    • Receipt management
    • Recurring on calls
    • Self service portal
    • Service history tracking
    • Signature capture
    • Signature management
    • Status tracking
    • Task scheduling
    • Timesheets
    • Tracking features
    • Voicemail
    • Work order management

    Q. Who are the typical users of Less Paper?

    Less Paper has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Less Paper support?

    Less Paper supports the following languages:

    English

    Q. What type of pricing plans does Less Paper offer?

    Less Paper has the following pricing plans:

    Subscription

    Q. Does Less Paper support mobile devices?

    We do not have any information about what devices Less Paper supports

    Q. What other apps does Less Paper integrate with?

    We do not have any information about what integrations Less Paper has

    Q. What level of support does Less Paper offer?

    Less Paper offers the following support options:

    Online Support, Phone Support