TrackAbout

TrackAbout

Cloud-based fixed asset tracking software

4.5/5 (47 reviews)

TrackAbout Overview

TrackAbout is a cloud-based asset tracking system that offers enterprises a smart platform from which to track, manage and maintain physical assets. Incorporating custom maintenance workflows, detailed asset maintenance history and dynamic mobile forms as well as scheduled maintenance notifications and custom reports, TrackAbout aims to provide users with a comprehensive fixed asset tracking solution.

In order to help users track assets effectively, TrackAbout equips users with the tools to monitor, correct and protect asset data. To enhance user-productivity, TrackAbout provides users with a native iOS and Android mobile application. With mobile accessibility, TrackAbout enables users to add assets, enter orders and scan barcodes efficiently.

Further to core asset tracking, TrackAbout facilitates follow-on, truck inventory and maintenance tracking activity. TrackAbout’s follow-on tracking module grants customers quick and central access to important asset information while TrackAbout’s maintenance tracking functionality allows users to collect and record asset inspection and testing action details easily.

With TrackAbout, users can also manage rented assets, palletization processes and asset delivery securely. Moreover, users can generate receipts, analysis certificates and dynamic forms easily. By centralizing asset tracking tasks and records, TrackAbout serves to inspire an accurate and efficient workflow. To further improve efficiency, TrackAbout allows users to capture bulk gas delivery information, monitor gas level volumes and produce product usage reports.

Pricing

Starting from
US$225,00
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

TrackAbout Reviews

Overall rating
4.5/5
98% positive reviews
25
Excellent
21
Very good
1
Average
0
Poor
0
Terrible
Mike P.

Been with them for several years. The product and customer support have done very well for us.

Used Daily for 2+ years
Reviewed on 2017/09/04
Review Source: Capterra

Pros

The trackabout team is very helpful in keeping us flexible with our customers with custom reports. It also gives our system more credibilty when asset issues come up with customers since a third party overseer is tracking all changes that take place. They are very accessable team if you have an issue. We use them as part of our value added presentation when we try to convince customers we are the vendor to choose.

Cons

Not alot on this catagory, some custom reports are very cost effe tive while some seem pricey. I am not a fan of the newest upgrade just changing the format and view. It doesnt seem as easy to get around to where you want to be, or at least where I want to be. I am sure the prompts are probably set up for the actions most used overall but as with most changes that have taken place in the last ten years I liked it better the old way

Response from TrackAbout

Hi Mike, Thanks very much for the terrific review. We're really excited to hear you use TrackAbout as a way to win new customers. Also, thanks very much for the feedback about the site. We'll be in touch to get some of your ideas about changes you might like to see.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Logan R.

Great customer service but I think they may be motivated by a metric to close open cases.

Used Daily for 2+ years
Reviewed on 2017/08/30
Review Source: Capterra

We are able to not only track but also reconcile our accounting software and delivery tickets with the software. It does take a large chunk of our time to resolve collisions and verify PPS but it really is the best way to keep our data scrubbed to ensure our customer's trust.

Pros

The flexibility that it allows. The mobile software needs to be fully off line though. It can log you out while on the road ( driver team) and they have now access internet signal.

Cons

Really just need to tweak the mobile software. Seems to be a small bug that locks up intermittenly on the PPS scan. Our team really needs the functionality of being able to add in the Customer and PPS at the end of the transaction so that we can meet customers at the dock and ensure they have the correct cylinders etc.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Prosper S.

Overall experience is great

Used Daily for 6-12 months
Reviewed on 2017/08/30
Review Source: Capterra

Pros

Barcode feature
Easy to use both on smart phone and desktop
provides an organized structure for tracking assets
support from the team in case of any issue and I must say the team is very good and patient.

Cons

Custom reports- you sometimes just a report for a specific task and you need it instant. As much as the data is in trackabout, I should have the option to download all the data to and to do my own filtering and adjustment. This will be time consuming on my side but I still get access to the data whenever I need. The current process is to contact your team to be able to generate this report in a customized manner. This is great if I need the same report every month and to save time, I need it in some custom fields.

Response from TrackAbout

Prosper, Thanks so much for your feedback. Making your raw data more accessible to you is a very high priority for us.

If you haven't already, please take a look at our new OpenData feature to get you more data when you need it. https://corp.trackabout.com/query-trackabout-data

We promise to keep you updated as more features like this becomes available.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Jan H.

Very pleased with the software. Awesome support team and implementation specialist!!!

Used Daily for 1+ year
Reviewed on 2017/08/30
Review Source: Capterra

TrackAbout has flexibility. Can add comments / notes in multiple ways and attach to patient or asset. Can help to explain any issues with an asset that could be helpful to know in the future. Lets the next person know what has occurred if questions. This is a very robust system and feel I have not even touched the surface yet.

Pros

It does what it is supposed to do. Should have no problem knowing where assets are located. Multiple ways to search for assets depending on what criteria you have available to identify asset.

Cons

Software developed with gas suppliers / fillers in mind. I am a DME company dispensing medical equipment to the home. I track patients as well as the equipment. System works very well, but would like to see the last name, first name, middle initial entered in separate fields.

Response from TrackAbout

Thanks so much for your review, Jan. Our team has really enjoyed working with you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Ryan D.

Outstanding

Used Daily for 2+ years
Reviewed on 2017/08/29
Review Source: Capterra

The visibility of our assets across our organization and that of our customer base.

Pros

The software has been designed from the ground up for the Industry. It has taken the most common issues and solved them in the easiest manner possible.

Cons

The DB is not fully accessible and able to be queried. I would like the ability to have unfettered access to my information.

Response from TrackAbout

HI Ryan,

Thanks very much for the review! We agree with your feedback, giving you access to your raw data is a very high priority for us this year. That's why, in August, TrackAbout launched OpenData, a feature to let you query your TrackAbout data.

Here's the blog article for more information:
https://corp.trackabout.com/query-trackabout-data

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

TrackAbout Pricing

Starting from
US$225,00
Pricing options
Free Trial
Subscription
Value for money

TrackAbout pricing varies by asset quantity and feature use.

Basic tracking for up to 1,000 assets starts at $225/month.

To receive further pricing information, contact TrackAbout directly.

A 14-day free trial is available.

TrackAbout Features

  • Activity Tracking
  • Audit Trail
  • Auditing
  • Compliance Management
  • Customizable Reporting
  • Inventory Management
  • Inventory Tracking
  • Real Time Data
  • Third Party Integration
  • Workflow Management

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Custom Fields
  • Data Import/Export
  • Document Storage
  • Invoice Management
  • Monitoring
  • Real Time Reporting
  • Reporting & Statistics

Additional information for TrackAbout

Key features of TrackAbout

  • Accounting integration
  • Activity tracking
  • Alerts
  • Application integration
  • Assignment
  • Audit trail
  • Auditing
  • Barcode scanning
  • Billing & invoicing
  • Certificate management
  • Compliance management
  • Configuration management
  • Custom forms
  • Custom reports
  • Customer activity reporting
  • Delivery notes
  • Disposal management
  • Efficient workflow
  • Electronic signature capture
  • Email alerts
  • Equipment maintenance
  • Equipment tracking
  • Fixed asset management
  • Forms management
  • History tracking
  • Inventory control
  • Inventory tracking
  • Maintenance scheduling
  • Multi-location
  • Partner management
  • Password management
  • Permission management
  • Physical asset tracking
  • Product serial numbers
  • QR Codes
  • Queue manager
  • Real time data
  • Real time notifications
  • Records management
  • Reminders
  • Role-based permissions
  • SSL security
  • Secure data storage
  • Self service portal
  • Status tracking
  • Summary reports
  • Task scheduling
  • Third party integration
  • Tracking features
  • Transaction history
  • Workflow management

Benefits

  • TrackAbout centralizes all asset tracking information and records, helping users to simplify the auditing process.

  • TrackAbout is available as a native mobile application on iOS and Android, affording users the flexibility to record, track and report asset progress on the move.

  • TrackAbout includes a customer self-service portal, allowing customers to access essential asset information quickly and easily.

  • TrackAbout supports integrations with business accounting systems such as SAP and Oracle, enabling users to manage rental rates, calculations and bills accurately and efficiently.

  • TrackAbout employs password-protected controls and determines permissions-based access, ensuring all asset data is stored securely.

  • TrackAbout FAQs

    Below are some frequently asked questions for TrackAbout.

    Q. What type of pricing plans does TrackAbout offer?

    TrackAbout offers the following pricing plans:

    Starting from: US$225,00

    Pricing model: Subscription

    Free Trial: Available

    TrackAbout pricing varies by asset quantity and feature use.

    Basic tracking for up to 1,000 assets starts at $225/month.

    To receive further pricing information, contact TrackAbout directly.

    A 14-day free trial is available.

    Q. What are the main features of TrackAbout?

    TrackAbout offers the following features:

    • Accounting integration
    • Activity tracking
    • Alerts
    • Application integration
    • Assignment
    • Audit trail
    • Auditing
    • Barcode scanning
    • Billing & invoicing
    • Certificate management
    • Compliance management
    • Configuration management
    • Custom forms
    • Custom reports
    • Customer activity reporting
    • Delivery notes
    • Disposal management
    • Efficient workflow
    • Electronic signature capture
    • Email alerts
    • Equipment maintenance
    • Equipment tracking
    • Fixed asset management
    • Forms management
    • History tracking
    • Inventory control
    • Inventory tracking
    • Maintenance scheduling
    • Multi-location
    • Partner management
    • Password management
    • Permission management
    • Physical asset tracking
    • Product serial numbers
    • QR Codes
    • Queue manager
    • Real time data
    • Real time notifications
    • Records management
    • Reminders
    • Role-based permissions
    • SSL security
    • Secure data storage
    • Self service portal
    • Status tracking
    • Summary reports
    • Task scheduling
    • Third party integration
    • Tracking features
    • Transaction history
    • Workflow management

    Q. Who are the typical users of TrackAbout?

    TrackAbout has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does TrackAbout support?

    TrackAbout supports the following languages:

    English

    Q. What type of pricing plans does TrackAbout offer?

    TrackAbout has the following pricing plans:

    Subscription

    Q. Does TrackAbout support mobile devices?

    TrackAbout supports the following devices:

    Android, iPhone

    Q. What other apps does TrackAbout integrate with?

    TrackAbout integrates with the following applications:

    NetSuite, Oracle JD Edwards EnterpriseOne

    Q. What level of support does TrackAbout offer?

    TrackAbout offers the following support options:

    Online Support, Phone Support, Video Tutorials