RoomKeyPMS
About RoomKeyPMS
RoomKeyPMS provides a property management system (PMS) that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, RoomKeyPMS has proven themselves as a trusted hotel industry partner for almost 20 years. In addition to delivering a reliable, well-connected PMS, RoomKeyPMS pride themselves on superior customer service—their locally-based support team is made up of former hoteliers with a 92% satisfaction rating. For more information, please see our website at www.roomkeypms.com.
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Reviews
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- Industry: Management Consulting
- Company size: 2–10 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great PMS for Independent Hotels & Property Management
Reviewed on 2017/06/07
A solid PMS system for a new hotel with mixed use inventory, a robust rate strategy and many...
A solid PMS system for a new hotel with mixed use inventory, a robust rate strategy and many amenities.
Pros
RoomKey has robust features built into the basic package with affordable add-ons for numerous property types. The customer service and a support team that lives up to the sales pitch (which isn't always the case). It is a solid choice of PMS systems for independent hotels and small hotel companies not tied into proprietary PMS systems.
Cons
I honestly have not come across any real cons. Perhaps the information provided, pre-installation, could have been more robust. The client I was working with to choose and implement was not very knowledgeable and likely could not have done the installation without our help.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Roomkey Worth the money and easy to use
Reviewed on 2020/11/22
Roomkey is worth the money investment. It has very nice customer support and easy to use. All our...
Roomkey is worth the money investment. It has very nice customer support and easy to use. All our CRS systems work well with it.
Pros
Very easy and handy to use
Great customer support service
Compatible with many CRS systems
Cons
It would be great to have the mobile check-in with e-key function
It would be nice to upgrade the rate loading calendar and setting
Alternatives Considered
OPERA Cloud Property ManagementReasons for Switching to RoomKeyPMS
Very nice price and all over properties use itResponse from RoomKeyPMS
Thank you for your review Ayu. It's a pleasure working with your team.
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Review Source
Overall rating
- Ease of Use
- Customer Support
udating
Reviewed on 2009/07/15
Roomkey is easy to grasp most general areas. the finite idosyncrinicities can be a little...
Roomkey is easy to grasp most general areas. the finite idosyncrinicities can be a little difficult for a less computer literate person to understand but it can be trained into them.
Pros
Katie Mclane with roomkey has been outstanding in her ability to help with any issues I have encountered.
Cons
Elearn needs to be kept current with the versions of roomkey so that we can accuratly train new employees. whenever a new version comes out a complete list of all the changes made should be provided before the version comes out so that policies that may be affected by the changes can be reviewed and adjusted accordingly. the tokenization of CC#'s has created some issues. Having the "settle" button on the authorized transaction window is almost a nessesity for our property. there are issues with authorizations becomeing confusing for our guests and they think we have double charged them. Iknow that better training in this area does solve most issues but when new employees are just learning roomkey they make mistakes and the settle button can solve this.
Response from RoomKeyPMS
eLearn - we are currently working on making our online training library more user friendly by merging documents. This will make it much easier to find what you¿¿¿re looking for. As an example, if you were looking for a document on how to change your rates, you would go to the Rates Module Document and the table of contents will direct you to the section on how to change rates.
Documents for new versions - We have started this process as of our most recent release. On all future upgrades we plan to send updated docs out a few weeks before the release date so that clients can learn about new features in advance and be better prepared to get the most out of RoomKey
Settle button for Shift 4 ¿¿¿ This has been added in our new release.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer service
Reviewed on 2023/08/02
Pros
We are an independent boutique hotel that has been using Roomkey PMS since 2014. This cloud based system is very easy to use and for new Front Desk Agents easy to learn. The customer service is top notch, especially Adam who is always very patient and responsive.
Cons
Would be nice if the system can work on Apple computers and Ipads
Response from RoomKeyPMS
Thank you for your comments on our cloud-based system and customer service. RoomKeyPMS does have compatibility to run on MAC only.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Support Service
Reviewed on 2023/08/15
Great PMS to use every day.
Great PMS to use every day.
Pros
Roomkey is user-friendly, and if you ever get in a jam there is always support online with step-by-step instructions or contact live support, the techs are so knowledgeable, friendly, and most of all patient. Shout out to [sensitive content hidden] for all your help, you guys are the best!
Cons
Entering rates on groups can get a little tricky.
Response from RoomKeyPMS
Thank you for your positive feedback on our user interface and available support options! We truly value your continued partnership with RoomKeyPMS!
RoomKeyPMS FAQs
Below are some frequently asked questions for RoomKeyPMS.Q. What type of pricing plans does RoomKeyPMS offer?
RoomKeyPMS offers the following pricing plans:
- Free Trial: Available
To receive accurate pricing, contact RoomKeyPMS directly at https://roomkeypms.com/capterra/
Q. Who are the typical users of RoomKeyPMS?
RoomKeyPMS has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does RoomKeyPMS support?
RoomKeyPMS supports the following languages:
English, French
Q. Does RoomKeyPMS support mobile devices?
RoomKeyPMS supports the following devices:
Q. What other apps does RoomKeyPMS integrate with?
RoomKeyPMS integrates with the following applications:
Akia, Aloha, Amadeus, Asterisk, Avaya Cloud Office, Heartland Payments+, HelloShift, M3 Accounting Core, MYOB Acumatica, MYOB Business, Maitre'D, Medallia Experience Cloud, ORION, Ordyx, Pegasus, QuickBooks Online Advanced, Revinate, SALTO KS, Shift4, SkyWire POS, Squirrel POS, Triptease, Ving, Voila, iHotelier, onePOS
Q. What level of support does RoomKeyPMS offer?
RoomKeyPMS offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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Hospitality Property Management Software
