RoomKeyPMS

Local Experts, the Best Support

4 /5 (51 reviews) Write a Review!

RoomKeyPMS Overview

What is RoomKeyPMS?

RoomKeyPMS provides a property management system (PMS) that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, RoomKeyPMS has proven themselves as a trusted hotel industry partner for almost 20 years. In addition to delivering a reliable, well-connected PMS, RoomKeyPMS pride themselves on superior customer service—their locally-based support team is made up of former hoteliers with a 92% satisfaction rating. For more information, please see our website at www.roomkeypms.com.

RoomKeyPMS Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

To receive accurate pricing, contact RoomKeyPMS directly.


RoomKeyPMS Features

Devices
Business size
S M L
Markets
United States, Canada, Australia, Mexico
Supported Languages
English, French

Media

RoomKeyPMS Modern Application Look and Feel
Visually represent your room inventory. Easily view room availability, move guests around or make changes to reservations.
Quickly view room summaries, activity, reservations productivity, housekeeping status, projections, and more with our property dashboard.
Manage Housekeeping in Real-time
Identify and merge duplicate guest records quickly and easily with our intelligent.
Make your website booking seamless. Our mobile-ready booking engine enables online bookings to pass instantly into your PMS.
Gain business intelligence insight
RoomKeyPMS video RoomKeyPMS screenshot: RoomKeyPMS Modern Application Look and Feel RoomKeyPMS screenshot: Visually represent your room inventory. Easily view room availability, move guests around or make changes to reservations. RoomKeyPMS screenshot: Quickly view room summaries, activity, reservations productivity, housekeeping status, projections, and more with our property dashboard. RoomKeyPMS screenshot: Manage Housekeeping in Real-time RoomKeyPMS screenshot: Identify and merge duplicate guest records quickly and easily with our intelligent. RoomKeyPMS screenshot: Make your website booking seamless. Our mobile-ready booking engine enables online bookings to pass instantly into your PMS. RoomKeyPMS screenshot: Gain business intelligence insight

RoomKeyPMS Reviews

RoomKeyPMS Reviews

Overall rating
4
/
5
Excellent
18

Very good
23

Average
6

Poor
4

Terrible
0

Value for Money
4,2
Features
3,9
Ease of Use
4,2
Customer Support
4,2
80% recommended this app
Joseph M.

The Most Versatile PMS

This is the best PMS out there for my money. Opera is certainly the standard, but RoomKey does everything needed.


Ayu P.

Roomkey Worth the money and easy to use

Roomkey is worth the money investment. It has very nice customer support and easy to use. All our CRS systems work well with it.


Paul B.

udating

Roomkey is easy to grasp most general areas. the finite idosyncrinicities can be a little difficult for a less computer literate person to understand but it can be trained into them.


Mark E.

It helped us grow

They were the right change for us when we switched. I didn't feel like they developed much for our use. Their development seemed to focus on products that cost money to implement.


Sonia R.

Top Customer Support

RoomKey has many features and is relatively easy to use. Customer Support is excellent!


Joseph M.
Industry: Hospitality
Company size: 11-50 Employees

The Most Versatile PMS

Used Daily for 2+ years
Reviewed on 2019/06/14
Review Source: Capterra

This is the best PMS out there for my money. Opera is certainly the standard, but RoomKey does everything needed.

Pros

I love how easy it is to access my hotel from anywhere. I travel often and working with a property management system that I can access from anywhere provides loads of benefits.

Cons

The MAC interface was very frustrating, but it has since been developed a little better. I hope they develop their Apple product over time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ayu P.
Industry: Hospitality
Company size: 51-200 Employees

Roomkey Worth the money and easy to use

Used Daily for 1+ year
Reviewed on 2020/11/22
Review Source: Capterra

Roomkey is worth the money investment. It has very nice customer support and easy to use. All our CRS systems work well with it.

Pros

Very easy and handy to use
Great customer support service
Compatible with many CRS systems

Cons

It would be great to have the mobile check-in with e-key function
It would be nice to upgrade the rate loading calendar and setting

Response from RoomKeyPMS

Thank you for your review Ayu. It's a pleasure working with your team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Paul B.

udating

Reviewed on 2009/07/15
Review Source: Capterra

Roomkey is easy to grasp most general areas. the finite idosyncrinicities can be a little difficult for a less computer literate person to understand but it can be trained into them.

Pros

Katie Mclane with roomkey has been outstanding in her ability to help with any issues I have encountered.

Cons

Elearn needs to be kept current with the versions of roomkey so that we can accuratly train new employees. whenever a new version comes out a complete list of all the changes made should be provided before the version comes out so that policies that may be affected by the changes can be reviewed and adjusted accordingly. the tokenization of CC#'s has created some issues. Having the "settle" button on the authorized transaction window is almost a nessesity for our property. there are issues with authorizations becomeing confusing for our guests and they think we have double charged them. Iknow that better training in this area does solve most issues but when new employees are just learning roomkey they make mistakes and the settle button can solve this.

Response from RSI Group

eLearn - we are currently working on making our online training library more user friendly by merging documents. This will make it much easier to find what you¿¿¿re looking for. As an example, if you were looking for a document on how to change your rates, you would go to the Rates Module Document and the table of contents will direct you to the section on how to change rates.

Documents for new versions - We have started this process as of our most recent release. On all future upgrades we plan to send updated docs out a few weeks before the release date so that clients can learn about new features in advance and be better prepared to get the most out of RoomKey

Settle button for Shift 4 ¿¿¿ This has been added in our new release.

Rating breakdown

Ease of Use
Customer Support

Mark E.
Industry: Hospitality
Company size: 11-50 Employees

It helped us grow

Used Daily for 2+ years
Reviewed on 2020/11/19
Review Source: Capterra

They were the right change for us when we switched. I didn't feel like they developed much for our use. Their development seemed to focus on products that cost money to implement.

Pros

For the most part easy to use. There were several reports I liked a lot.

Cons

no mobility to use the product. Groups sales had some issues. The product seemed slow compared to other systems.

Response from RoomKeyPMS

Thank you for your review. We always appreciate the feedback. We have recently launched a new mobile check-in and check-out functionality you may not be aware of that may address some of your mobile needs. You can see the details at: https://roomkeypms.com/products/mobile/

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Sonia R.
Industry: Hospitality
Company size: 51-200 Employees

Top Customer Support

Used Daily for 2+ years
Reviewed on 2020/01/21
Review Source: Capterra

RoomKey has many features and is relatively easy to use. Customer Support is excellent!

Pros

There are a variety of uses and customer support is quick and helpful.

Cons

Not sure why some updates change things that work for us. I.E. recent update does not save the last search name which was very helpful to us.

Response from RoomKeyPMS

Thank you very much for your review. We take pride in ensuring we are able to provide immediate support for our customers. We appreciate the feedback regarding updates and will coordinate with our development team for review.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
7,6/10
Based on 51 user ratings
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RoomKeyPMS Pricing

RoomKeyPMS Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

To receive accurate pricing, contact RoomKeyPMS directly.

To receive accurate pricing, contact RoomKeyPMS directly.

Value for Money
4,2/5
Based on 51 user ratings
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RoomKeyPMS Features

RoomKeyPMS Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
3,9/5
Based on 51 user ratings
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Categories

Additional information for RoomKeyPMS

Additional information for RoomKeyPMS

Key features of RoomKeyPMS

  • API
  • Activity management
  • Application integration
  • Booking management
  • Booking notes
  • CRM
  • Call accounting
  • Conference management
  • Conflict management
  • Customer experience management
  • Electronic payments
  • Email marketing
  • Employee management
  • Forecasting
  • Front office management
  • Housekeeping scheduling
  • Loyalty program
  • Maintenance management
  • Meeting management
  • Multi-property
  • Online booking integration
  • POS
  • POS integration
  • Payment processing
  • Performance reports
  • Rate management
  • Real time data
  • Real time reporting
  • Real time updates
  • Reporting & statistics
  • Reservations management
  • Revenue reporting
  • Reviews management
  • Secure data storage
  • Survey management
  • Surveys & feedback
  • Task management
  • Task tracking
  • Third party integration
  • Tracking features
  • Trend analysis

Benefits

  • RoomKeyPMS features a REST API, providing users with the technology to generate target marketing lists, integrate with business insight software or develop a custom booking engine.
  • Employees receive their own unique credentials, enabling users to track employee tasks as well as guest check-ins and bookings closely.
  • RoomKeyPMS includes a mobile-friendly booking engine, allowing users to capture reservations conveniently and accurately.
  • With POS integration, RoomKeyPMS permits users to process payments quickly and securely.
  • RoomKeyPMS promotes email marketing, social media and surveys, helping users to manage guest experiences effectively.

  • RoomKeyPMS FAQs

    RoomKeyPMS FAQs

    Below are some frequently asked questions for RoomKeyPMS.

    Q. What type of pricing plans does RoomKeyPMS offer?

    RoomKeyPMS offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    To receive accurate pricing, contact RoomKeyPMS directly.

    Q. What are the main features of RoomKeyPMS?

    RoomKeyPMS offers the following features:

    • API
    • Activity management
    • Application integration
    • Booking management
    • Booking notes
    • CRM
    • Call accounting
    • Conference management
    • Conflict management
    • Customer experience management
    • Electronic payments
    • Email marketing
    • Employee management
    • Forecasting
    • Front office management
    • Housekeeping scheduling
    • Loyalty program
    • Maintenance management
    • Meeting management
    • Multi-property
    • Online booking integration
    • POS
    • POS integration
    • Payment processing
    • Performance reports
    • Rate management
    • Real time data
    • Real time reporting
    • Real time updates
    • Reporting & statistics
    • Reservations management
    • Revenue reporting
    • Reviews management
    • Secure data storage
    • Survey management
    • Surveys & feedback
    • Task management
    • Task tracking
    • Third party integration
    • Tracking features
    • Trend analysis

    Q. Who are the typical users of RoomKeyPMS?

    RoomKeyPMS has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does RoomKeyPMS support?

    RoomKeyPMS supports the following languages:

    English, French

    Q. What type of pricing plans does RoomKeyPMS offer?

    RoomKeyPMS has the following pricing plans:

    Subscription

    Q. Does RoomKeyPMS support mobile devices?

    We do not have any information about what devices RoomKeyPMS supports

    Q. What other apps does RoomKeyPMS integrate with?

    RoomKeyPMS integrates with the following applications:

    Book4Time, MYOB Essentials, Microsoft Dynamics GP, Ordyx, QuickBooks Online Advanced, ReviewPro, TRACK

    Q. What level of support does RoomKeyPMS offer?

    RoomKeyPMS offers the following support options:

    Phone Support, Online Support, Video Tutorials, Knowledge Base, FAQs