Square for Retail

Square for Retail

POS & inventory management for retail businesses

4.7/5 (201 reviews)

Square for Retail Overview

Square for Retail is a cloud-based point of sale (POS) system designed for retail businesses, which includes tools for inventory, customer, and employee management. The system allows users to track and manage multiple store inventories, create customer profiles, and includes an integrated time clock, enabling employees to clock in and out at the cash register.

Square for Retail’s inventory management tools allow users to track, transfer, and adjust stock over multiple store locations, with automatic alerts for low stock levels. Users can create purchase orders and send these to vendors, and generate cost of goods sold (COGS) and margin reports. For sales, product barcodes can be scanned, or product keywords can be searched.

Customer profiles are automatically created for each card transaction, allowing users to record customer details, track purchase histories, and also add notes or customer preferences to profiles to offer a more personalized service. Square for Retail automatically sorts customers into groups based on whether they are casual, loyal, or lapsed customers, and users can also create their own custom groups. Customer payment details can also be added, enabling users to charge customers with a single click. All payment types can be accepted through Square, including cash, gift cards, credit and debit cards, and NFC (near-field communication) methods such as Apple Pay, Android Pay, and contactless cards. Digital receipts can be sent to customers by email or SMS, using contact detailed stored in their profile.

Pricing

Starting from
US$60,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Japan, United States

Supported Languages

English, Japanese, Spanish

Square for Retail Reviews

Overall rating
4.7/5
96% positive reviews
156
Excellent
36
Very good
5
Average
3
Poor
1
Terrible
David Y.

A Useful Solution for your eCommerce Needs

Used Daily for 2+ years
Reviewed on 2019/08/22
Review Source: Capterra

Overall I am pleased with Square because, for my business at least, it covers most of my needs. Set up could not be easier. Simply log-in to the application and begin creating store items. You can even allocate a low inventory alert so that you will always know if your inventory supplies are dwindling. It's very easy to assign a bank account to Square and the approval process, unlike some eCommerce providers, is almost instantaneous. Setting up the seller page is also easy and Square offers a variety of templates to choose from. No programming knowledge is needed and the page is largely WYSIWYG, so there are no surprises. The site displays well across PCs, tables, and phones.

Pros

Square for Retail enables you to easily create an online eCommerce store, list your products, and sell them. It's quite simple to use, and this is perhaps what is the best reason to use Square. It is particularly useful for small businesses trying to build sales via social media and other online avenues. At the same time, it is useful for brick-and-mortar stores as well. While I use it for online sales, several of my colleagues use Square in their stores.

Cons

A big drawback is that Square (as of the writing of this review) is unable to process payments from outside the United States. Thus, if you anticipate worldwide sales, Square may not be the best solution for your business. A second drawback is that it can be difficult to reach a live customer service representative. Unlike most companies, in which one simply phones in for service, Square requires that you first create a trouble ticket (at which point you will be assigned a case number). You then use the case number when phoning customer service. It's not horrible but in today's business world it's kind of annoying and time consuming. Square also lacks live online help, which is another downside.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Craig G.

Square is a great payment platform for retail stores.

Used Daily for 2+ years
Reviewed on 2019/05/12
Review Source: Capterra

This system works great for pop-ups and retail stores. You can also track what you sell and square sends you emails when you are low on products. We will continue to use Square

Pros

How simple it is to set up. You know exactly how much you are being charged. There is no hidden extra add ons. Square updated the os, so now if your customer wants to return 1 item and they purchased two, you just pull up the item and hit return.

Cons

Just make sure you do all the updates for square and os system for any pad you are using. We use an Ipad and it works great! Not much to not like.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Mayela L.

The simplest payment processing system

Used Daily for 2+ years
Reviewed on 2019/08/29
Review Source: Capterra

I have a small a small business and the square software works well for my needs

Pros

The software is very easy to install. The pairing of the software with either the magstripe or the contactless reader is quite fast. Processing payments is a breeze and both readers can be used on the go or a set location.

Cons

I don’t have any problems with the software itself. It would be nice to have a better rate for card processing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Kathryn B.

Awesome Product

Used Daily for 6-12 months
Reviewed on 2019/08/26
Review Source: Capterra

Overall, I am very satisfied it seems they have thought of everything when it comes to this app. They also have fantastic customer service if you need to call them with questions. I started my business last year and square has been fantastic to use for pop up's. Processing payments is a breeze and I have had very small issues that were resolved quickly and with ease.

Pros

I love the app that goes with this product. I hold many pop up events for my shop and the square is fantastic for this. Adding inventory and processing payments is fantastic. I set up the app in very little time and thought it would take so much longer. I really like being able to use it with my phone and ipad and it has made payments so much easier. I will only use this software for my pop up shops.

Cons

Sometimes I have wifi issues, but they have a great feature that will still accept payments offline. So even though its a pain, I still receive payment later.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Nate F.

I have mixed feelings. I like the look/feel of the old app better. It seemed more user friendly.

Used Daily for 1-5 months
Reviewed on 2017/08/09
Review Source: Capterra

Pros

I like the ability to transfer inventory from one store to another. I like the ability to have employees clock-in/clock-out to keep track of pay and what items a specific employee sells. I like the ability to adjust quantities from the app instead of just the dashboard.

Cons

I don't like that I can't view another store's inventory from the app. Very often, I find myself saying, "We don't have that in-stock here, but I know it's in-stock at our other location." It'd be very helpful to be able to type in an item and view quantity in-stock for all locations. I also HATE that there are not "tickets" available anymore. I own a music store that offers instrument repairs and we also have special orders. For instrument repairs - the amount is variable depending on what needs done and I also notate the transaction with the instrument type, brand, serial number - what parts were used, and what was done under the "Quantity and Notes" section. I don't want to have to look up that information and type into a transaction with the customer standing at the register. In the other app, I could do all of that when no one was in the store and save it as a ticket. Then when they come into the store, all I had to do was pull up the ticket and they were good to go. Same with special orders. I don't want to add inventory into Square, assign it a price, add the SKU, put it into a category, set the quantity, etc., if I'm not going to STOCK the item. So for special orders, I like to just type in the information under "Custom Amount," but I do like to notate the transaction under "Quantity and Notes" with the title and SKU so I can look back and see what it was. I don't want to do that typing when a customer arrives, so I prefer to save it as a ticket. Now I can't do that.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10

Square for Retail Pricing

Starting from
US$60,00/month
Pricing options
Free Trial
Subscription
Value for money

$60 per register, per month.
2.75% payment processing fee per transaction.

30-day free trial available.

Square for Retail Features

  • Automatic Notifications
  • Customer Database
  • Customer History
  • Customer Loyalty Program
  • Discount Management
  • Employee Management
  • Gift Card System
  • Inventory Management
  • Inventory Tracking
  • Multi-Location
  • POS
  • Real Time Data

  • API
  • Activity Dashboard
  • Automatic Reminders
  • Invoice Management
  • Order Management
  • Promotions Management
  • Reporting & Statistics
  • Sales Reporting

Additional information for Square for Retail

Key features of Square for Retail

  • Automatic customer profile creation
  • Automatic margin reporting
  • Barcode scanning
  • Built-in employee management
  • Credit card processing
  • Customer notes & preferences
  • Customer search
  • Digital receipts
  • Discount management
  • Employee clock in/out
  • Employee permissions
  • Integrated timecards
  • Inventory management
  • Keyword search
  • Low stock alerts
  • Multi-location support
  • Payment processing
  • Product search
  • Purchase histories
  • Purchase orders
  • Retail analytics
  • Sales tax management
  • Standard & custom customer groups
  • Stock adjustments
  • Stock transfer

Benefits

  • Stock can be managed, adjusted, and transferred across multiple locations, with users automatically alerted to low stock levels and able to create purchase orders to be sent to vendors.

  • Customer profiles are automatically created from card transactions, allowing users to track purchase histories, record customer preferences, and add notes.

  • Item barcodes can be scanned, or users can search for items using keywords, and payments can be accepted in multiple forms, including cash, contactless, chip-and-pin, or magstripe cards, Android Pay, and Apple Pay.

  • Individual employee accounts can be created, granting access to POS features while maintaining control over settings and sensitive information.

  • The integrated time clock allows employees to clock in and clock out at the register, and users can track and edit employee timecards at any time.

  • Square for Retail FAQs

    Below are some frequently asked questions for Square for Retail.

    Q. What type of pricing plans does Square for Retail offer?

    Square for Retail offers the following pricing plans:

    Starting from: US$60,00/month

    Pricing model: Subscription

    Free Trial: Available

    $60 per register, per month.
    2.75% payment processing fee per transaction.

    30-day free trial available.

    Q. What are the main features of Square for Retail?

    Square for Retail offers the following features:

    • Automatic customer profile creation
    • Automatic margin reporting
    • Barcode scanning
    • Built-in employee management
    • Credit card processing
    • Customer notes & preferences
    • Customer search
    • Digital receipts
    • Discount management
    • Employee clock in/out
    • Employee permissions
    • Integrated timecards
    • Inventory management
    • Keyword search
    • Low stock alerts
    • Multi-location support
    • Payment processing
    • Product search
    • Purchase histories
    • Purchase orders
    • Retail analytics
    • Sales tax management
    • Standard & custom customer groups
    • Stock adjustments
    • Stock transfer

    Q. Who are the typical users of Square for Retail?

    Square for Retail has the following typical customers:

    Freelancers, Mid Size Business, Small Business

    Q. What languages does Square for Retail support?

    Square for Retail supports the following languages:

    English, Japanese, Spanish

    Q. What type of pricing plans does Square for Retail offer?

    Square for Retail has the following pricing plans:

    Subscription

    Q. Does Square for Retail support mobile devices?

    Square for Retail supports the following devices:

    iPad

    Q. What other apps does Square for Retail integrate with?

    Square for Retail integrates with the following applications:

    Brushfire, CommentSold, Finale Inventory, Hiveage, HoneyBook, Orange Manager, Primaseller, QuickBooks Online, Shippo, Square Point of Sale

    Q. What level of support does Square for Retail offer?

    Square for Retail offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials