Visibook

Visibook

Client appointment scheduler & business calendar

4.6/5 (609 reviews)

Visibook Overview

Visibook is a client scheduling solution for busy, small business service providers looking for a simple way to manage their schedule, book customers, and send appointment reminders. The appointment booking tool serves a variety of industries including fitness trainers, massage therapists, music teachers, acupuncturists, event planners, user research and interview signups, volunteering sessions, and more.

Visibook allows users to setup their availability on the calendar to let clients know when they are available for an appointment. Customers are able to self-book using the mobile app or online calendar. The online scheduling tool will automatically send appointment confirmations once the booking has been completed, as well as reminders to customers to reduce no-shows or missed appointments. Users can also share their unique online booking calendar URL to clients, and accept payments using the optional payment tool.

Visibook’s multi-platform solution allows both individual and class scheduling, with an organized appointment history for each customer. Users are able to work around their personal calendars by setting up Google Calendar sync, and efficiently make changes to schedules while on the go using the mobile app. Users can add notes, and communicate with clients via text, mobile messaging, or email. Staff management features enable users to add employees to the calendar for instructor scheduling.

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Visibook Reviews

Overall rating
4.6/5
95% positive reviews
399
Excellent
178
Very good
29
Average
2
Poor
1
Terrible
Amy F.

Wonderful customer service and a huge time saver

Used Daily for 1+ year
Reviewed on 2016/11/30
Review Source: Capterra

I am a sole proprietor of a business with one person in charge (me) and many clients that I am juggling on a weekly basis. When I began using Visibook about 15 months ago, it took a relatively short period of time to transition my clients to this new system, and I was amazed at how willing Customer Support was in assisting me and my clients with the transition. If ever there is a small issue with the interface, or if a client has difficulty with the Visibook system, Customer Support will be there to help guide through the process. I have also been a Visibook user through multiple iterations of Visibook, and believe that they consistently hear the needs of their users, and make good/helpful changes with each new update. I don't think any booking system will be 100% perfect 100% of the time with 100% of people feeling completely intuitively comfortable with every aspect of the interface, so that's my reason for the 4 stars in features + functionality. I have to say though, that their Customer Support, patience, and willingness to make their product more suited to their users' needs definitely supersedes any imperfection in the product itself.

Pros

I like that it is easily compatible with my gcal and with my client's calendar systems. I like that it clearly displays my availability to customers and that I can change my availability easily myself, and that clients feel that the system assists them in being flexible with their lesson times. I also like that it keeps record of cancellations, bookings, and sends reminder emails to clients.

Cons

I wish it were a little easier to 'click and drag' availability in the calendar, or interface with the calendar directly, rather than going to an 'edit' function. I also wish I could reply directly to messages sent by Visibook. As in- when clients send messages from the Visibook software and I am notified by email, I wish I could reply in my email, and not have to go to Visibook before responding to the message.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Monique J.

Satisfied but would like more features

Used Daily for 1+ year
Reviewed on 2019/05/05
Review Source: Capterra

I would recommend Visibook to others as their prices are reasonable, I have reached out to them once before about something and they responded very quickly and overall I haven’t had many glitches with the service. There have been a couple clients that told me they couldn’t book, but I believe that was around the time I needed to update my payment info.

My clients have told me it’s very easy for them to book an appointment!

Pros

I like:
-that it’s quite simple to change the times I’m available
-the new feature of being able to add in personal events and have it sync up with my google calendar
-that I got to use the services for free in the beginning when I started out as a new business. Thank you. This was the biggest selling feature to me in the beginning.

Cons

I wish Visibook had these features:
-when someone books an appointment that we can choose a buffer time to come after the appointment (for us to clean up etc). That way I don’t get ppl booking appointments back to back.
-the ability to put the services in order of how we want them to be viewed by the customer instead of in alphabetical/numerical order
-to be able to write a bit longer of a text to a client
-to be able to store both client’s Email and phone number on their profile but have the ability to select *just one* of those for appointment reminders. Instead of both.
-would love if it could sync up with Quickbooks, so there’s less time of me typing in the same client info
-I wish it was easier for me to see how to contact Visibook

Response from Visibook

Thanks for your feedback! Fyi, you can apply a buffer time to your services. Just go to 'Services' and edit them to add a buffer time after each of them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Elizabeth S.

great for booking app

Used Daily for 2+ years
Reviewed on 2018/10/02
Review Source: Capterra

Pros

omg i cant live without this, i used it daily, for my customer to book an app or for me to book an app with them. love it how it remind me that i have an app coming up, and it also remind my customer as well. easy to used, love how it have a pay options as well, but it does take a fee, which is understandable. love how it has an url so that you can send to customers and let them know what you have open.

Cons

at time theres a lag, error issue, and for some reason it when you add new customers, it add them twice. also, the limit of how many app you can make, theres time where you will go over 50 and theres time where you under the amount for free use, but when you pay like me, they charged you even if you dont go over 50 app, which i believe that they should change it. at times, business is slow and at times its not. which i dont think i should be paying monthly if im not getting enough customers, it really hurt small business like mine

Response from Visibook

Hi Elizabeth,

Thanks for your feedback. We're happy to hear that the app has been so helpful for you.

We would love to learn more about the times when you've seen the app add multiple customers accidentally. We've taken some extra steps to prevent that from happening, so I'd like to learn more about how you're seeing that. Can you please email us at [email protected]?

Thanks!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Sarah P.

Simple for People to Use

Used Daily for 1-5 months
Reviewed on 2016/09/20
Review Source: Capterra

I needed a very simple appointment scheduling program that people could use to request an appointment for services. Visibooks has filled that purpose. People that have been directed to the site have stated that it was very easy to make an appointment without having to wait or travelling to see if I'm available or not. I have been able to manage my time more efficiently since I have been using Visibooks. The email and text message notification is a real big win in my book. It also sends the person a confirmation message of the appointment. Whenever someone books an appointment, the program can send both and email and text message notification to you. It also sends you a summary of your appointments for the next day so that you can plan accordingly. Visibooks is a wonderful program.

Pros

I like most about the program is that it is very simple for people to schedule an appointment. Everyone that I have spoken to about the program, says that is was very easy and it did not request a lot of information or request a signup to book an appointment. A big win! Also, I love the fact that it sends you an email or text notification when someone books an appointment an a confirmation message to the person that I have customized to include where I'm located and what to bring! They also have a great tech support staff that is very responsive.

Cons

For me the program was not very intuitive. It was a little cumbersome to setup the available appointments. There were no online help feature. If you have questions you have to go through tech support via chat message. This is not that big of a deal, because so far their tech support has been great and very responsive! Within a few minutes they helped me rework my appointment schedule so that I could take off blocks of appointments with a few simple clicks instead of each appointment on a given day. I would of had to delete 15 daily appointments in a day for a 2 week period. Whew!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Debbie F.

Visibook

Used Daily for 2+ years
Reviewed on 2018/07/28
Review Source: Capterra

I’ve used Visibook for years and have been very happy! Text reminders, fairly easy to navigate (sometimes through a little trial and error), clean-looking interface, and prompt responses to my questions. With the exception of the recurring group appointments, Visibook does everything I need it to and it’s made me look more professional as well as saved me time in scheduling and rescheduling piano lessons. I highly recommend Visibook!

Pros

So many things to like! But if I have to choose just one, I’d say it’s the text reminders and notifications. My piano families receive text reminders about their kids lessons, as do I. I also have the option of sending notifications when I’ve canceled or rescheduled a lesson. Such a helpful feature for busy families! And one that is often an upcharge/add-on with other scheduling programs.

Cons

I sure wish Visibook offered recurring group appointments. I can set up recurring one-in-one piano lessons but not recurring group lessons.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Visibook Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

Free: Book up to 25 appointments per month

Basic: $6.99 per month, up to 50 appointments per month

Standard: $13.99 per month, up to 100 appointments per month

Unlimited: $19.99 per month, unlimited appointments

Visibook Features

  • Automatic Reminders
  • Calendar Management
  • Customer Database
  • Electronic Payments
  • Email Integration
  • Mobile Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Custom Fields
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Visibook

Key features of Visibook

  • Appointment management
  • Appointment reminders
  • Automatic appointment reminders
  • Availability management
  • Booking and customer tracking
  • Calendar share URL
  • Calendar sync with Google
  • Client communication (text, mobile, email)
  • Client messaging & notes
  • Client scheduling
  • Contact / client database
  • Customer history
  • Customer tracking
  • Individual and class scheduler
  • Instructor scheduling
  • Mobile scheduling
  • Online scheduling
  • Overlapping appointments
  • Payment processing
  • Payment tool
  • Personal calendar integration
  • Recurring appointments
  • SMS text and email confirmations
  • Self-service booking URL

Benefits

  • Integrated messaging features allow users to communicate with their clients via text, mobile messaging, or email, and stay connected in one organized place.

  • The downloadable app for Android and iOS works for both merchants and their clients, enabling all users to manage their bookings and schedules from the palm of their hand.

  • Visibook helps avoid double-bookings by allowing users to setup Google Calendar sync, enabling them to work around their personal calendar.

  • Clients are sent automatic appointment confirmations and reminders to help reduce no-shows or missed appointments.

  • Visibook helps businesses save time and share their availability by allowing clients to book appointments themselves online or via mobile app.

  • Visibook FAQs

    Below are some frequently asked questions for Visibook.

    Q. What type of pricing plans does Visibook offer?

    Visibook offers the following pricing plans:

    Pricing model: Free, Subscription

    Free Trial: Available

    Free: Book up to 25 appointments per month

    Basic: $6.99 per month, up to 50 appointments per month

    Standard: $13.99 per month, up to 100 appointments per month

    Unlimited: $19.99 per month, unlimited appointments

    Q. What are the main features of Visibook?

    Visibook offers the following features:

    • Appointment management
    • Appointment reminders
    • Automatic appointment reminders
    • Availability management
    • Booking and customer tracking
    • Calendar share URL
    • Calendar sync with Google
    • Client communication (text, mobile, email)
    • Client messaging & notes
    • Client scheduling
    • Contact / client database
    • Customer history
    • Customer tracking
    • Individual and class scheduler
    • Instructor scheduling
    • Mobile scheduling
    • Online scheduling
    • Overlapping appointments
    • Payment processing
    • Payment tool
    • Personal calendar integration
    • Recurring appointments
    • SMS text and email confirmations
    • Self-service booking URL

    Q. Who are the typical users of Visibook?

    Visibook has the following typical customers:

    Small Business

    Q. What languages does Visibook support?

    Visibook supports the following languages:

    English

    Q. What type of pricing plans does Visibook offer?

    Visibook has the following pricing plans:

    Free, Subscription

    Q. Does Visibook support mobile devices?

    Visibook supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Visibook integrate with?

    Visibook integrates with the following applications:

    Google Calendar

    Q. What level of support does Visibook offer?

    Visibook offers the following support options:

    FAQs, Online Support