EventBank

EventBank

All-in-one Event & Membership Management Software Solutions

4.7/5 (39 reviews)

EventBank Overview

EventBank is a cloud-based integrated event management solution with built-in CRM, membership management, and email marketing features. The solution helps to streamline the organization of different types of events. Event managers can manage entire events using the software on any internet-enabled device including mobile phones.

EventBank helps event planners schedule events, plan activities, assign tasks, and monitor operations. On-site managers can register and check-in attendees via the platform. EventBank modernizes the membership process and lets organizers directly connect with guests, subscribers, and attendees using automated membership applications. The solution allows organizers to send customized and targeted emails to their guests to improve personalized engagement.

With EventBank, users can manage their contacts from a single location. Businesses can also connect to their social media accounts and reach out to a larger audience using channels like Facebook, LinkedIn, and Twitter. EventBank is also equipped with finance and payment tools that help to manage invoices, track payments, and deliver registration receipts. Businesses can facilitate secure payment transactions in multiple currencies via credit cards, bank transfers, and PayPal. Other features include tools for creating and designing branded event websites, tailor subscription lists for sending targeted emails, and campaign progress analysis tools.

EventBank offers native mobile apps for iOS and Android devices. The solution can be used by organizations of all sizes including multinational enterprises, SMBs, and startups.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Middle-East and Africa, United Kingdom

Supported Languages

Chinese (Simplified), Chinese (Traditional), English, Korean, Russian, Spanish

EventBank Reviews

Overall rating
4.7/5
100% positive reviews
27
Excellent
12
Very good
0
Average
0
Poor
0
Terrible
Brecht T.

Excellent All-in-One Platform to manage Events, Memberships, CRM, Email Marketing and Finance

Used Daily for 1+ year
Reviewed on 2017/10/18
Review Source: Capterra

Pros

As an active Chamber of Commerce, we were looking for something that would enable us (and improve) to manage our events, members, email campaigns, CRM, collect payments and be user-friendly at the same time. We wanted to replace several out-dated technologies and instead use one software for our internal operations.

It also happened that at the same time we were looking for a new website solution and EventBank was in the process of launching a new solution for Chambers of Commerce. This resulted in a new (mobile compatible) website that was delivered within 4 days against a competitive price and at the same time easy to use and manage.

The support we received all our three chapters across China was very well starting with personal kick-off calls, following online webinars and a good FAQ section. Once you have a look at the platform everything becomes easy. Best part for me as Deputy General Manager is easy set-up of roles & permissions to manage and restrict access to certain pages for temporary staff and some of our interns. Also, our members can now update their information and manage their own profiles. Creating Events has never been easier with Members now being able to sign up online and pay for the event using their preferred method.

Personally, I am also a fan of the EventBank Manager mobile app. Easy to monitor sign ups for events, membership renewals, email campaigns and check in attendees on spot.

Cons

EventBank's all-in-one platform has few shortcomings that I can think about and it has meet our expectations. We are looking forward to the new products features that are being released in the (near) future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Martina H.

Eventbank were our ticketing partner for the 2018 St Patrick's Day Irish Ball

Used Daily for 2+ years
Reviewed on 2018/04/24
Review Source: Capterra

The software made the sale and management of tickets and financial reporting incredibly easy and straightforward.

Pros

The software was easy to use, provided up to date information, allowed for the creation of reports with detailed information and the Customer Support provided by Eventbank was great, all queries were dealt with in a timely and professional manner.

Cons

The only con was the inability to create tickets for a full table as a back end user. This is an event specific con as creation of individual tickets is a very easy process

Response from EventBank

Thank you for such a nice review, Martina! We are so proud to be working with you for 3 years already. And as a valued customer, I have some good news to share with you - I have talked to our Product Team about your feedback and we are going to develop a feature to add group (table) registrations, so we can save you even more time when you organize the next Irish Ball!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
James S.

Putting the service in 'Platform as a Service'

Used Daily for 1-5 months
Reviewed on 2017/03/17
Review Source: Capterra

I've been working on implementing EventBank as the primary platform to organize, manage, and execute group exercise events for FitFam Shanghai - we're a very active and consistent fitness community and volunteer organization based in shanghai that organizes and runs completely free outdoor and some indoor workouts. The volume of workout 'events' that we do per week has increased drastically, and with EventBank we've been able to go from a rag-tag group of volunteers to a much more organized and efficient planning group. As a grassroots movement, this kind of tool is amazing and essential for us to be able to keep doing what we love, but do it better and better.

The platform not only allows us to organize teams, plan events, and disseminate information to our community in a much more efficient and organized fashion - it's allowing us to finally put together data on how large our community actually is, who our core participants are, and their motivations for coming out to exercise with us.

Our organization really emphasizes the idea and practice of community, including when deciding which partners and sponsors we choose to work with. EventBank is an excellent partner for us in that regard because of the support and technical teams behind it. We feel very strongly that we aren't simply using their platform, but that we're working with a team that is both part of and supporting our community. While the platform hasn't been without some minor bugs/issues, the responsiveness of the support and technical teams to every issue is amazing, and the speed with I'm seeing issues be responded to and resolved is superb.

Pros

It's functions are very apt to fulfill many needs of our organization, and the team responsiveness is great.

Cons

There are minor issues with some of the registration functions.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Graham N.

Very effective platform, with more to come

Used Daily for 1+ year
Reviewed on 2017/03/08
Review Source: Capterra

EventBank has some excellent features that make the chamber's work much easier. Their background is with events, and their platform provides a lot of features to help make the set-up, promotion and registration easier for us and the participants. For me, the e-newsletter system stands out - it used to take us weeks to put together a new email newsletter, but now we can do it in an afternoon. It also helps us collect a lot of data about the effectiveness of campaigns.

Database management has been the biggest struggle, but their customer service is very responsive and, despite some hiccups, it is now handling new memberships and renewals well.

They are continuing to provide new features, and are very responsive to suggestions on how to improve their service, especially in extracting useful information from the database.

Pros

The look and feel, and the potential to manipulate the data.

Cons

It has been a struggle to iron out the complications in the CRM, but it gets better all the time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Aisling M.

Good vision, good care of customers, good product

Used Daily for 1+ year
Reviewed on 2017/03/08
Review Source: Capterra

I have been using EventBank for over 1 year. I appreciate that they listen to customers and release updates in line with suggestions they have received. Their support team has an incredibly fast response time, and always has a great answer or solution to my problem.

UX is great - very simple interface and easy to understand. Love that it's trilingual. There are a lot of great little features you can discover if you take time to really explore the tool.

Still waiting on more HTML capabilities - this tool is great for teams without web design experience as it's incredibly easy to make a very professional looking event page, eDM campaigns, and easy to receive and track money. However, I wouldn't mind some more sophisticated tools for my own personal reasons. This update is meant to be released soon, and I look forward to it.

All in all, I would recommend EventBank to my next organization as an events and mailing list management tool.

Pros

UX, Ease of use

Cons

No HTML functions

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

EventBank Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Visit EventBank website for detailed pricing or custom quote.

EventBank Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Mobile Integration
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

  • Automatic Reminders
  • Email Integration

Additional information for EventBank

Key features of EventBank

  • Attendance management
  • Automated membership applications
  • CRM
  • Client / customer databse management
  • Conference / seminars
  • Customizable email templates
  • Customizable reporting
  • Email & newsletter subscriptions
  • Email marketing
  • Event management
  • Event scheduling
  • Event website builder
  • Finance and payment handling
  • Guest list management
  • Manage invoices and delivery receipts
  • PayPal integrations
  • Payment processing & tracking
  • Personalize engagement with guests
  • ROI tracking
  • Registration and attendance management
  • Social promotion
  • Streamline event promotions
  • Targeted email campaigns
  • Ticketing

Benefits

  • EventBank is an integrated multi-application suite offering event management, CRM, email marketing, and membership management features in a single solution.

  • The web-based solution supports multiple devices and can be accessed on different systems including Android and iOS devices.

  • EventBank helps on-site field volunteers to record and capture attendee information and sync it with back office data in real time.

  • EventBank offers a number of customizable templates for creating and sending tailored emails to the targeted audience.

  • The solution helps to track both online and offline financial transactions as well as manage invoices and payment receipts.

  • EventBank FAQs

    Below are some frequently asked questions for EventBank.

    Q. What type of pricing plans does EventBank offer?

    EventBank offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Visit EventBank website for detailed pricing or custom quote.

    Q. What are the main features of EventBank?

    EventBank offers the following features:

    • Attendance management
    • Automated membership applications
    • CRM
    • Client / customer databse management
    • Conference / seminars
    • Customizable email templates
    • Customizable reporting
    • Email & newsletter subscriptions
    • Email marketing
    • Event management
    • Event scheduling
    • Event website builder
    • Finance and payment handling
    • Guest list management
    • Manage invoices and delivery receipts
    • PayPal integrations
    • Payment processing & tracking
    • Personalize engagement with guests
    • ROI tracking
    • Registration and attendance management
    • Social promotion
    • Streamline event promotions
    • Targeted email campaigns
    • Ticketing

    Q. Who are the typical users of EventBank?

    EventBank has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does EventBank support?

    EventBank supports the following languages:

    Chinese (Simplified), Chinese (Traditional), English, Korean, Russian, Spanish

    Q. What type of pricing plans does EventBank offer?

    EventBank has the following pricing plans:

    Subscription

    Q. Does EventBank support mobile devices?

    EventBank supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does EventBank integrate with?

    EventBank integrates with the following applications:

    Braintree, Facebook, Google Analytics, Google Calendar, LinkedIn, PayPal, Twitter, Wordpress

    Q. What level of support does EventBank offer?

    EventBank offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials