EventBank

EventBank

All-in-one Event & Membership Management Software Solutions

4.7/5 (52 reviews)

EventBank Overview

EventBank is a cloud-based integrated event management solution with built-in CRM, membership management, and email marketing features. The solution helps to streamline the organization of different types of events. Event managers can manage entire events using the software on any internet-enabled device including mobile phones.

EventBank helps event planners schedule events, plan activities, assign tasks, and monitor operations. On-site managers can register and check-in attendees via the platform. EventBank modernizes the membership process and lets organizers directly connect with guests, subscribers, and attendees using automated membership applications. The solution allows organizers to send customized and targeted emails to their guests to improve personalized engagement.

With EventBank, users can manage their contacts from a single location. Businesses can also connect to their social media accounts and reach out to a larger audience using channels like Facebook, LinkedIn, and Twitter. EventBank is also equipped with finance and payment tools that help to manage invoices, track payments, and deliver registration receipts. Businesses can facilitate secure payment transactions in multiple currencies via credit cards, bank transfers, and PayPal. Other features include tools for creating and designing branded event websites, tailor subscription lists for sending targeted emails, and campaign progress analysis tools.

EventBank offers native mobile apps for iOS and Android devices. The solution can be used by organizations of all sizes including multinational enterprises, SMBs, and startups.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Middle-East and Africa, United Kingdom

Supported Languages

Chinese (Simplified), Chinese (Traditional), English, Korean, Russian, Spanish

EventBank Reviews

Overall rating
4.7/5
100% positive reviews
35
Excellent
17
Very good
0
Average
0
Poor
0
Terrible
Edward O.

Modern Cloud Software for Membership Driven Organizations

Used Daily for 1+ year
Reviewed on 2019/07/18
Review Source: Capterra

My overall experience has been extremely pleasing and time saving. Time is of the essence and we need to work fast in today's business environment, Eventbank allows me to save time and get things done much quicker due to the fact that many features of running a day-to-day business are built into one portal.

Pros

Many great features under one umbrella. From CRM, Event Management, Social Engagement, Email Marketing Campaigns, Invoicing, Membership Management & Financing, this software enables you run your business effectively and efficiently. Additionally, Eventbank designs and maintains our primary website which provides members and users with a high end look and feel.

Cons

My dislikes are minor (i.e. more member to member engagement features)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Brecht T.

Excellent All-in-One Platform to manage Events, Memberships, CRM, Email Marketing and Finance

Used Daily for 1+ year
Reviewed on 2017/10/18
Review Source: Capterra

Pros

As an active Chamber of Commerce, we were looking for something that would enable us (and improve) to manage our events, members, email campaigns, CRM, collect payments and be user-friendly at the same time. We wanted to replace several out-dated technologies and instead use one software for our internal operations.

It also happened that at the same time we were looking for a new website solution and EventBank was in the process of launching a new solution for Chambers of Commerce. This resulted in a new (mobile compatible) website that was delivered within 4 days against a competitive price and at the same time easy to use and manage.

The support we received all our three chapters across China was very well starting with personal kick-off calls, following online webinars and a good FAQ section. Once you have a look at the platform everything becomes easy. Best part for me as Deputy General Manager is easy set-up of roles & permissions to manage and restrict access to certain pages for temporary staff and some of our interns. Also, our members can now update their information and manage their own profiles. Creating Events has never been easier with Members now being able to sign up online and pay for the event using their preferred method.

Personally, I am also a fan of the EventBank Manager mobile app. Easy to monitor sign ups for events, membership renewals, email campaigns and check in attendees on spot.

Cons

EventBank's all-in-one platform has few shortcomings that I can think about and it has meet our expectations. We are looking forward to the new products features that are being released in the (near) future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Antonette M.

Solid Chamber Management Software

Used Daily for 1+ year
Reviewed on 2019/08/27
Review Source: Capterra

Overall, the experience with EventBank has been largely positive and we hope that EventBank continues to listen to customer feedback and comments in order to facilitate continuous product development.

Pros

The software focuses on providing many of the functions that a chamber of commerce requires, especially for events management and CRM.

Cons

While EventBank provides for many of the chamber's needs, one of the challenges has been certain levels of customization, such as for the finance module, in order to comply with local laws.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

I got through my first event and realized I needed a different platform once completed

Used Other for 1-5 months
Reviewed on 2019/06/28
Review Source: Capterra

My overall experience was much better than my previous with using other softwares my only gripe was what i mentioned above. If those 4 issues can be fixed then I'd say it's a great platform but for now I'm going to be finding another option.

Pros

It was easy to set up the registration page and ticket options. Somewhat customizable. Check in was standard. Reporting is descent, can download excel spreadsheets for specific ticket types.

Cons

1. The top con on my list would be the payout process. Being that my events function based on ticket sales it's important that I have access to funds more frequently then twice per month. Other ticketing systems will pay you out every few days. I ran in to an issue where I needed to pay my instructors, venue and other staff but didn't have the funds available, so I had to front the money out of my own pocket.

2. The Finance Department is based in Asia therefore I would get replies regarding my concerns late in the evening rather than in the day during American business hours.

3. Ran in to some glitches with attendees not receiving their confirmations.

4. Couldn't figure out how to bring on team members to help check people in without revealing full financials. Volunteers or independent contracts hired shouldn't have the ability to view this info. Unless i missed something?

Response from EventBank

Thank you for your review and honest feedback.

Customer satisfaction is our highest priority at EventBank, and we are taking your review with the utmost seriousness and have already put in future updates and plan to improve customer experience with the product and services we provide.

You'll be pleased to find that we do have an option available to create temporary profiles so that volunteers and independent contractors can check people in to events without having access to your entire account. In addition, we strive to consistently improve our software to make it more user-friendly as well as regular updates to our EventBank HelpDesk with new documentation, content, and tutorials on the EventBank platform.

We have dedicated Customer Success Managers around the world, servicing all time zones, so that you are able to receive a response to your questions or concerns whenever you need.

We sincerely hope that you'll consider using EventBank for your upcoming events again.

Brian

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Martina H.

Eventbank were our ticketing partner for the 2018 St Patrick's Day Irish Ball

Used Daily for 2+ years
Reviewed on 2018/04/24
Review Source: Capterra

The software made the sale and management of tickets and financial reporting incredibly easy and straightforward.

Pros

The software was easy to use, provided up to date information, allowed for the creation of reports with detailed information and the Customer Support provided by Eventbank was great, all queries were dealt with in a timely and professional manner.

Cons

The only con was the inability to create tickets for a full table as a back end user. This is an event specific con as creation of individual tickets is a very easy process

Response from EventBank

Thank you for such a nice review, Martina! We are so proud to be working with you for 3 years already. And as a valued customer, I have some good news to share with you - I have talked to our Product Team about your feedback and we are going to develop a feature to add group (table) registrations, so we can save you even more time when you organize the next Irish Ball!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

EventBank Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Visit EventBank website for detailed pricing or custom quote.

EventBank Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Mobile Integration
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

  • Email Integration
  • Real Time Data
  • Reminders

Additional information for EventBank

Key features of EventBank

  • Attendance management
  • Automated membership applications
  • CRM
  • Client / customer databse management
  • Conference / seminars
  • Customizable email templates
  • Customizable reporting
  • Email & newsletter subscriptions
  • Email marketing
  • Event management
  • Event scheduling
  • Event website builder
  • Finance and payment handling
  • Guest list management
  • Manage invoices and delivery receipts
  • PayPal integrations
  • Payment processing & tracking
  • Personalize engagement with guests
  • ROI tracking
  • Registration and attendance management
  • Social promotion
  • Streamline event promotions
  • Targeted email campaigns
  • Ticketing

Benefits

  • EventBank is an integrated multi-application suite offering event management, CRM, email marketing, and membership management features in a single solution.

  • The web-based solution supports multiple devices and can be accessed on different systems including Android and iOS devices.

  • EventBank helps on-site field volunteers to record and capture attendee information and sync it with back office data in real time.

  • EventBank offers a number of customizable templates for creating and sending tailored emails to the targeted audience.

  • The solution helps to track both online and offline financial transactions as well as manage invoices and payment receipts.

  • EventBank FAQs

    Below are some frequently asked questions for EventBank.

    Q. What type of pricing plans does EventBank offer?

    EventBank offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Visit EventBank website for detailed pricing or custom quote.

    Q. What are the main features of EventBank?

    EventBank offers the following features:

    • Attendance management
    • Automated membership applications
    • CRM
    • Client / customer databse management
    • Conference / seminars
    • Customizable email templates
    • Customizable reporting
    • Email & newsletter subscriptions
    • Email marketing
    • Event management
    • Event scheduling
    • Event website builder
    • Finance and payment handling
    • Guest list management
    • Manage invoices and delivery receipts
    • PayPal integrations
    • Payment processing & tracking
    • Personalize engagement with guests
    • ROI tracking
    • Registration and attendance management
    • Social promotion
    • Streamline event promotions
    • Targeted email campaigns
    • Ticketing

    Q. Who are the typical users of EventBank?

    EventBank has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does EventBank support?

    EventBank supports the following languages:

    Chinese (Simplified), Chinese (Traditional), English, Korean, Russian, Spanish

    Q. What type of pricing plans does EventBank offer?

    EventBank has the following pricing plans:

    Subscription

    Q. Does EventBank support mobile devices?

    EventBank supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does EventBank integrate with?

    EventBank integrates with the following applications:

    Braintree, Facebook, Google Analytics, Google Calendar, LinkedIn, PayPal, Twitter, Wordpress

    Q. What level of support does EventBank offer?

    EventBank offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials