Userlane
About Userlane
Userlane is a no-code Digital Adoption Platform used to measure how employees use applications, identify areas for improvement and offer real-time guidance directly within any application.
The Userlane platform is designed to make any software application easy to use by guiding people through processes in real-time and offering on-demand support directly within applications.
Get a real-time view of digital transformation progress in your organization. Delve deeper into user behaviors across different applications and analyze engagement levels so you can optimize user experiences.
Uncover and mitigate critical process risks, maximize productivity and help your people form meaningful habits by providing guidance through any process or application.
Integrate data, support channels, and documentation into one source of truth, instantly accessible from any software application.
Userlane works with global leading organizations and helps drive, scale and measure success of digital transformation initiatives across different industries.
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- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best SaaS onboarding software on the market
Reviewed on 2019/06/14
It's been a very positive experience from the very first engagement with their team through to the...
It's been a very positive experience from the very first engagement with their team through to the monthly success calls I have with their team. After a short evaluation period with two other companies, it was obvious that Userlane were our best option for automating and speeding up user onboarding in our automotive management software. Not only is the software the best featured on the market, with elegant, simple solutions for multi-lingual guides and a very intuitive editor that coped with our complex software superbly, but they are also a fantastic group of people to deal with, always friendly, always listening, and genuinely committed to improving their product all the time by listening to customers. This is a rare thing to find in any company! From the moment we signed up, their team have been committed to helping us get the best out of their product, and through numerous remote meetings they have helped advise and build our on boarding guides, coping with whatever challenges have come their way from our solution. I can't recommend them highly enough; definitely one of the most innovative, elegant and simple solutions I've used in my 20 years in Marketing!
Pros
Userlane is very well designed and the editor works with all browsers and is extremely user-friendly. We were able to build all of our guides after a couple of calls and new ones can be created extremely fast, and with multi-language capability. There wasn't a single occasion where a challenge presented wasn't solved (by their team) in an elegant fashion, allowing us to present an extremely professional onboarding solution that looks like a part of our app to our enterprise clients. The analytics show you straight away where your guides are/aren't performing and where users are dropping out, allowing you to address the issues. Not only that, but they are also monitoring performance regularly and providing help, advice and feedback on how to best use the tool. We're also able to send out deep links via our support team to allow users to not only go to the right page in the app, but also to trigger a specific guide to help them, which is a great feature!
Cons
There really hasn't been a single thing we've found yet that we didn't like. We wanted to have user-level analytics for every user taking one of our guides in the app, and while it doesn't exist, it's on their roadmap and due to be delivered this year, addressing that need for us. They even involved their UX team to reach out to me to get my feedback on how it should function! 🙌
Reasons for Switching to Userlane
Better multi-lingual handling, better api, better people!- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Need something innovative and engaging? Get Userlane
Reviewed on 2021/11/03
Honestly, at first, their marketing and advertising caught my attention. I watched their whole...
Honestly, at first, their marketing and advertising caught my attention. I watched their whole series of You
Tube videos that showed us how Userlane could help my company launch it's new software platform that was in development. After viewing, we reached out for a free trial of the system and I was impressed with the response and support provided and the product itself. Soon enough we were signed up with Userlane and were assigned a brilliant Customer Success Manager that was on call to help us through any hurdles and questions that we had. Our path was a bit rocky regarding our product launch (no fault of Userlane, lol) but we have now successfully launched our new software to our users with Userlane providing a cornerstone of our training experience.
During my time with Userlane, new features such as Announcements, Search, Help items, and more in depth analytics have been added. Enhancements to existing features and new items are constantly in the pipeline to be improved upon or added. I know they take feedback and surveys seriously and constantly strive to make Userlane the best in the business. Which they are...
Pros
It's hard to narrow down what I like most about Userlane. I love the flexibility of setting up Userlane experiences and learning paths, the administrative options on the dashboard are customizable to suit the needs of company, and the ease of learning the interface. The customer service that has been provided from day one of exploring potential options of this type of service, to now over one and a half years later has been top notch. I don't know what I would do without our Customer Success Manager who reviews our content, makes suggestions, helps troubleshoot difficult pages, and lets us know of future enhancements.
Cons
I don't have anything that I do not like about Userlane. There are improvements that I would love to see like being able to export the analytics information to PDF or to Excel, maybe getting a few more "free" segmentations for users and pages as we're currently restricted to three without having to up our contract. Userlane is still a bit "young" as a company and service, so there is still room for growth but the improvements that have already been made are wonderful and I can't wait to see more.
Reasons for Choosing Userlane
HelpHero was very, very basic in what it offered. We liked the idea behind it but needed more options and flexibility to provide the best learning experience to our users.Reasons for Switching to Userlane
Honestly, the YouTube videos had much to do with the initial impression of Userlane. Those videos showed what Userlane could do.... not how to do it like the other videos and websites we viewed. Basically, Userlane showed what "could be" not the work behind it. And then the free trial and support cinched it.Response from Userlane
Hi Tatum,
thank you for the detailed feedback, it helps us understand what we do well and where we have opportunities to improve, which is a constant part of the Userlane mindset.
Seeing that you are able to achieve the outcomes you are aiming at with the help of our solution and in partnership with the team is putting a smile on my face.
If you are open to having a discussion, let me know through your CSM.
Itamar Freiman
VP Customer Success
Userlane
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Userlane
Reviewed on 2021/11/17
Pros
Userlane was easy to learn. The fact that the customer is able to integrate with the program and at the same time get information about the process thei're going through is great. Highlighting of a specific field is a feature we like.
Cons
When using self hosting some features dissapear which is unfortunate. We'd like more "next" options.
Response from Userlane
Hi Anton,
thank you for the feedback, I love reading that your end users are being helped at the right time at the right place and that it was easy for you to learn how to utilize Userlane.
Self-hosting indeed has a few small differences then the online version due to technical constraints.
I'll be happy to have a conversation with you and see how can we best plan for the future with you.
Itamar Freiman
VP Customer Success
Userlane
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Simple yet powerful DAP with excellent support.
Reviewed on 2022/03/24
The evaluation and implementation phase was excellent. We are now in the hypercare phase and we...
The evaluation and implementation phase was excellent. We are now in the hypercare phase and we are pleased with the results. Our channel partners are very impressed with the UX and it appears to be helping promote the product by providing a low/no-touch onboarding experience eliminating channel partner hesitation caused by worry that they would have to support onboarding of a SaaS application.
Pros
It was extremely easy to implement. A novice can do the programming with little skill or requirement for training. It was intuitive and quick to deploy. We launched the application 6 weeks ago and now we are carefully monitoring the analytics to ensure that it is used as expected. Aftercare support is included with Userlane with a customer success manager.
Cons
There are some limitations regarding branding and customization. However, the value for the money easily offset this limitation.
Alternatives Considered
AptyReasons for Switching to Userlane
Walk.me was non-responsive. They had a superior attitude and feeling that "you deserve to choose us". They have gotten too big to care. APTY was excellent in many aspects but the product didn't meet the primary criteria for initial onboarding. The icon first brings you to a help section vs. getting started without the ability to set the default.Response from Userlane
Mark, Thank you for the detailed feedback, it is very much appreciated as it allows us to celebrate success and improve.
Great to read about the ease and fast pace of the onboarding, and now with the use of our analytics views you are looking to assess and improve upon the first delivery.
Analytics is one place where we pour a lot of focus and the recent and coming "improvements" will be very valuable to achieve your goals.
I appreciate you sharing how you decided to partner with Userlane despite various tempting offers, as the promise of having a positive impact on your business is key to what we deliver and it start for us at the moment we meet.
Would love to learn more about your business needs, let me know if you're up for a conversation.
Itamar Freiman,
VP Customer Success
Userlane
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best Customer Service & People
Reviewed on 2021/01/15
Lovely. Would be nice if it had more feedback features or prompts
Lovely. Would be nice if it had more feedback features or prompts
Pros
Simple ability to setup a userlane
Ability to create Userlane Folders
URL & filter based visibility options and rules
Cons
The people building the userlanes are frustrated that failures are more easily identified and that the process to fix can at times be complicated to rectify and recreate the issue
Alternatives Considered
PendoReasons for Switching to Userlane
Price and ease of use. Primary focus was tutorialsResponse from Userlane
Thank you Evan for your frank and open feedback, it is highly appreciated.
It's great to read that you appreciate the value the solution brings you through its simplicity and the impact our people have on it.
The product is evolving and by the second half of the year you can expect abilities along the lines you've mentioned and more, I'm sure you'll love it as some of the aspects will touch your points regarding failures.
Nevertheless, I'd love to hear more about this point and will contact you to see where we can further assist.
Best,
Itamar Freiman
VP Customer Success
Userlane FAQs
Below are some frequently asked questions for Userlane.Q. What type of pricing plans does Userlane offer?
Userlane offers the following pricing plans:
- Starting from: US$1.00/year
- Pricing model: Subscription
- Free Trial: Available
Pricing depends on the number of users and applications on which Userlane is deployed. To receive accurate pricing information, get in touch with us directly and speak to one of our specialists about your project.
Q. Who are the typical users of Userlane?
Userlane has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Userlane support?
Userlane supports the following languages:
English, German
Q. Does Userlane support mobile devices?
Userlane supports the following devices:
Q. What other apps does Userlane integrate with?
Userlane integrates with the following applications:
Confluence, KnowledgeOwl, Zendesk Suite
Q. What level of support does Userlane offer?
Userlane offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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