Userlane

On-screen interactive guidance and interactive walkthorughs

About Userlane

Userlane is a GPS system for software. When you drive your GPS helps you go from A to B without checking any maps. Userlane allows anybody to immediately understand and operate any software without any form of formal instructions such as training, video tutorials, manuals, or documentation.

Userlane allows you to create on-screen interactive guides that guide users through features and processes in real time within the software itself so that they don't need to abandon the platform to look for information or support.

WIth Userlane you can create: Guided onboarding tours (AKA walkthroughs) and a library of guides that can be recalled by the users who need support.

Userlane guides are represented by a simple overlay that goes on top of the uppermost layer of any software interface and creating guides does not require any coding or technical know-how. Anybody can create guides in minutes without changing anything in the software itself.

On-screen guides are used to create onboarding tours, train users or support them.

There are three main use cases on top of a series of other applications.1. User onboarding, 2. Staff onboarding/Staff Training, 3. Support / Customer Success.

Key benefits of Userlane

  • Userlane contains an intuitive point-and-click editor, enabling users to create guides without any programming knowledge.

  • Every component of our solution is thoroughly researched and specifically designed to increase engagement, enhance usability and facilitate the journey for each single user

  • Userlane offers detailed analytics, allowing users to gain actionable insight into the performance of their interactive guides and the behavior of their users.

  • Userlane offers a researched front-end experience which is optimized for the end user

  • Userlane was initially developed for banking applications. Therefore, it is an extremely secure and stable solution that doesn't affect the hosting software or data

  • Userlane guides seamlessly interact with every element and event: from drop down menus to popups, hover effects, group selections, page reloads, page changes, drag and drop actions...

  • Guides include conditional elements that can be used to segment users and create customized onboarding journeys

  • Userlanes can onboard and guide users in multiple languages and automatically adjust themselves to minor changes in the UI that can occur with each product release

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, Australia, Japan

    Supported Languages

    English, German

    Images

    Instruct users on how to use a software
    Instruct users on how to use a software
    Monitor user activity
    Inform users when tasks have been completed correctly
    Create user guides with the Userlane editor
    Guide users through processes step by step
    View 7 more
    Userlane video
    Userlane screenshot: Instruct users on how to use a software Userlane screenshot: Instruct users on how to use a software Userlane screenshot: Monitor user activity Userlane screenshot: Inform users when tasks have been completed correctly Userlane screenshot: Create user guides with the Userlane editor Userlane screenshot: Guide users through processes step by step

    Features

    Total features of Userlane: 22

    • API
    • Activity Dashboard
    • Activity Management
    • Activity Tracking
    • Automatic Adjustments
    • Course Authoring
    • Customer Experience Management
    • Customer Segmentation
    • Design Management
    • Employee Management
    • Engagement Analytics
    • Interactive Content
    • Learning Management
    • Multi-Language
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Updates
    • Rich Text Editor
    • Task Management
    • Training Management
    • Web Analytics

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    Reviews

    Overall rating

    4,7 /5
    (19)
    Value for Money
    4,4/5
    Features
    4,5/5
    Ease of Use
    4,6/5
    Customer Support
    4,9/5

    Already have Userlane?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 19
    Alex K.
    Overall rating
    • Industry: Automotive
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The best SaaS onboarding software on the market

    Reviewed on 2019/06/14

    It's been a very positive experience from the very first engagement with their team through to the...

    It's been a very positive experience from the very first engagement with their team through to the monthly success calls I have with their team. After a short evaluation period with two other companies, it was obvious that Userlane were our best option for automating and speeding up user onboarding in our automotive management software. Not only is the software the best featured on the market, with elegant, simple solutions for multi-lingual guides and a very intuitive editor that coped with our complex software superbly, but they are also a fantastic group of people to deal with, always friendly, always listening, and genuinely committed to improving their product all the time by listening to customers. This is a rare thing to find in any company! From the moment we signed up, their team have been committed to helping us get the best out of their product, and through numerous remote meetings they have helped advise and build our on boarding guides, coping with whatever challenges have come their way from our solution. I can't recommend them highly enough; definitely one of the most innovative, elegant and simple solutions I've used in my 20 years in Marketing!

    Pros

    Userlane is very well designed and the editor works with all browsers and is extremely user-friendly. We were able to build all of our guides after a couple of calls and new ones can be created extremely fast, and with multi-language capability. There wasn't a single occasion where a challenge presented wasn't solved (by their team) in an elegant fashion, allowing us to present an extremely professional onboarding solution that looks like a part of our app to our enterprise clients. The analytics show you straight away where your guides are/aren't performing and where users are dropping out, allowing you to address the issues. Not only that, but they are also monitoring performance regularly and providing help, advice and feedback on how to best use the tool. We're also able to send out deep links via our support team to allow users to not only go to the right page in the app, but also to trigger a specific guide to help them, which is a great feature!

    Cons

    There really hasn't been a single thing we've found yet that we didn't like. We wanted to have user-level analytics for every user taking one of our guides in the app, and while it doesn't exist, it's on their roadmap and due to be delivered this year, addressing that need for us. They even involved their UX team to reach out to me to get my feedback on how it should function! 🙌

    Evan B.
    Overall rating
    • Industry: Computer Software
    • Company size: 1 001-5 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Best Customer Service & People

    Reviewed on 2021/01/15

    Lovely. Would be nice if it had more feedback features or prompts

    Lovely. Would be nice if it had more feedback features or prompts

    Pros

    Simple ability to setup a userlane
    Ability to create Userlane Folders
    URL & filter based visibility options and rules

    Cons

    The people building the userlanes are frustrated that failures are more easily identified and that the process to fix can at times be complicated to rectify and recreate the issue

    Response from Userlane

    Thank you Evan for your frank and open feedback, it is highly appreciated.

    It's great to read that you appreciate the value the solution brings you through its simplicity and the impact our people have on it.

    The product is evolving and by the second half of the year you can expect abilities along the lines you've mentioned and more, I'm sure you'll love it as some of the aspects will touch your points regarding failures.

    Nevertheless, I'd love to hear more about this point and will contact you to see where we can further assist.

    Best,
    Itamar Freiman
    VP Customer Success

    Mira K.
    Overall rating
    • Industry: Human Resources
    • Company size: 501-1 000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    The line between great support and technical limitations

    Reviewed on 2021/01/20

    Since we're using the interactive tours in a very specific way, the guys from Userlane supported us...

    Since we're using the interactive tours in a very specific way, the guys from Userlane supported us at any time to access us all possibilities.

    Pros

    * Support is a big thing at Userlane! Thanks for your great work.
    * Easy use of the tool
    * Technical possibilities and support for unexpected difficulties

    Cons

    * Design Limitations
    * Analytics section needs improvement
    * Possibilities to include two different kind of media in one step

    Response from Userlane

    Thank you Mira for your frank feedback, it is highly appreciated.

    I'm thrilled to read your review and know that the combination of the ease of use of the system and the help our support provided empowered you to achieve your goals.

    You'll be happy to hear that the analytics section is getting revamped and many more additions to the solution will be added to the functionalities.

    Best,
    Itamar Freiman
    VP Customer Success

    Milena D.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 10 000+ Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    DB Cargo Review Userlane

    Reviewed on 2021/01/25

    Userlane is the perfect product for our customer onboarding as well as the support and keeps the...

    Userlane is the perfect product for our customer onboarding as well as the support and keeps the customer posted trough the announcments functions.
    In any cases according the editing and problem handling Userlane supports the editors and admins.

    Pros

    intuitive to use and easy adoption,
    customer friendly design,
    continuously new feature (announcements, search function)
    dashboard functions are very helpful to see the customer experience

    Cons

    Currently the language English isn't working correctly in our portal, but the customer service is working on that issue

    Response from Userlane

    Thank you Milena for your frank feedback, it is highly appreciated.

    I am aware of the issue that you are facing and it is being reviewed and worked on by our engineers as you know.

    I'm happy to see that the reasons for choosing Userlane are being applied and showing success in that short period of time, due to the intuitiveness and strong feature set.

    We're excited to partner with you for the coming years and create more value for you and your organization.

    Best,
    Itamar Freiman
    VP Customer Success

    Markus M.
    Overall rating
    • Industry: Mechanical or Industrial Engineering
    • Company size: 5 001-10 000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Very powerful product

    Reviewed on 2020/02/10

    Creating a well-thought concept for guides might take a while, but the actual process of creating...

    Creating a well-thought concept for guides might take a while, but the actual process of creating them is very efficient.
    There might be problematic steps here and there but it's fun to try to find the best way to make them work in the right context and with the right intent.
    We receive support and guidance always from the same customer success manager and she's doing a great job. She knows all the ins and outs and is basically part of our team. But if I had to single something out I would take the great respond time, which is a huge value to me and the whole company.
    Segmenting users and create contextual guides are great features. Users are not overwhelmed with information which is not relevant for their role or the context they're working on.
    Great user interface.

    Pros

    Userlane is a digital adoption platform that allowed us to install custom-made interactive walkthroughs on a whole platform with mutiple different software applications. I wasn't aware that such a solution existed until a few months ago when we looked for an onboarding tool and we decided to test Userlane on our SAP Fiori platform. I'm in charge of creating guides for employees in different departments based on requirements. I'm not an end user but what's called a "Userlane manager". So my perspective is only relevant for people who will work on creating such interactive tours. In general, I really enjoy working with Userlane. It's definitely easier to create content for interactive tours than updating documents with screenshots and text. It takes some time to get used to the editor but once you get going the process is really easy.

    Cons

    It would be nice to have the opportunity to get all the analytics data on a excel sheet.
    Userlane mentioned they're currently working on it.
    Same goes for exporting all the content in pdf format.
    We had a problem once with a box blocking access to a menu. Userlane offers the opportunity to move boxes and speech-bubbles around if the system doesn't place them correctly. But in that specific case, every position was basically bad. We had to schedule a call with support to solve the problem. They showed us a workaround that eventually solved the issue. However, it could have saved us time if the workaround had been explained directly in the support documentation we researched.

    Showing 5 reviews of 19 Read all reviews

    Userlane FAQs

    Below are some frequently asked questions for Userlane.

    Userlane offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Available

    Userlane offers two pricing tiers. The Grow package is designed for startups while the Automate and Scale package is tailored for midsize businesses and enterprises according to use case, number of active users, and additional services. To receive accurate pricing information, contact Userlane directly.

    Userlane offers the following features:

    • Activity dashboard
    • Activity management
    • Activity monitoring
    • Activity tracking
    • Course management
    • Customer experience management
    • Design management
    • Editor
    • Employee management
    • Engagement analytics
    • Interactive content
    • Learning management
    • Multi-language
    • Real time analytics
    • Real time data
    • Real time monitoring
    • Real time udpates
    • Task management
    • Training management
    • Web analytics

    Userlane has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Userlane supports the following languages:

    English, German

    We do not have any information about what devices Userlane supports

    Userlane integrates with the following applications:

    Google Analytics, Intercom, Jira Service Management, Zendesk

    Userlane offers the following support options:

    Online Support, Knowledge Base, Phone Support

    Related categories

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