MoSoClub

MoSoClub

Modern Club Management Software + Integrated Billing

3.8/5 (16 reviews)

MoSoClub Overview

MoSoClub is a club management platform designed for small and mid-sized gyms and fitness clubs with single or multiple locations. The platform offers a connected suite of tools with 28 modules and front desk check-in features with integrated billing, and a point of sale (POS) system for payment processing. Users can generate over 150 standard reports, and drill down into data using the custom report builder.

MoSoClub provides users with a 360-degree view of each member’s account information, from financial information to demographics, on a single screen. Users can upload various documents without file size restrictions to store contracts and other important agreements. MoSoClub’s modern front desk check-in with works card readers, key-tags, and RFID scan, and allows staff to redeem PT (personal training) packages and track members’ purchases.

Users can monitor which classes members are attending through the platform’s scheduler which is tied to myClub, a member-facing scheduling component. myClub allows prospects to sign-up online, and enables members to make payments, book PT sessions or group fitness classes, as well as update their account information online or via mobile device. MoSoClub also allows members to automatically sync class calendars to their personal Google calendar.

The MoSoClub platform is accessible from any web browser, enabling club managers or owners to monitor employee punch-ins from anywhere. The integrated billing system allows users to bill clients and report on any number of criteria, such as charges and payments, to accounts receivable. In addition to a vast number of standardized reports, the custom report builder allows users to create custom fields to monitor specific member actions or track visit patterns.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

MoSoClub Reviews

Overall rating
3.8/5
75% positive reviews
6
Excellent
6
Very good
1
Average
1
Poor
2
Terrible
Trevor Z.

Motionsoft Review

Used Daily for 2+ years
Reviewed on 2017/02/09
Review Source: Capterra

Why do we use Motionsoft to power our club? It's simple. They have the best software to do it with, MoSoclub. We feel that MoSoclub has four distinct advantages, the people who work for the company, the support system in place, the programs that run MoSoClub, and the platform that MoSoClub runs on.The People: Motionsoft's MoSoclub was developed and is run by people who have worked in the trenches of the Fitness Business. They have dealt with real world problems and found out what works and what doesn't. Motionsoft has done an excellent job hiring the right people! The Support System: In today's day and age we all deal with a support center in one way or another for some type of software. The MoSoclub support system is by far the most efficient, friendly and caring one that we deal with. They get it that if there is an issue with the software then the club will not be able to run efficiently. You email support that there is an issue and they either fix the issue behind the scenes, allowing you to carry on with your day, or call you directly to deal with the problem. The Programs: MoSoclubs three main components, Check In, Point of Sale and Membership Management, work together seamlessly to make the club run efficiently and effectively. The software is very user friendly and has unlimited capabilities. From doing our monthly automatic debits with the billing processing tab to doing something as simple as printing off a statement for a member. It's all done with ease.Another HUGE advantage to MOSOClub is the Email Wizard, part of Membership Management. All of your member's emails are at your finger-tips with numerous parameters to choose from! In today's social media world that capability is priceless! The Program Platform: Motionsoft has decided to run its software in the cloud. From a club owner's perspective this has been amazing for two reasons. Number one Motionsoft has picked Google Chrome as its platform. Google Chrome has no edition that will expire and not be supported anymore. It is constantly updated behind the scenes allowing for that solid platform for MosoClub to run on. Number two is security. With all of the new compliance rules and regulations, that are constantly changing in today's world, and the threat of being hacked a reality, security of a member's financial information is top priority. Motionsoft does its utmost to make its software as secure as possible.

Pros

The People, Support System, Programs and the Software Program

Response from Motionsoft

Trevor -- Thank you so much for your kind words and for allowing Motionsoft to support your growing club business. All the best, Team Motionsoft

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Dan L.

Motionsoft for Medical Fitness Centers

Used Daily for 2+ years
Reviewed on 2017/02/10
Review Source: Capterra

I have been working with Motionsoft for a number of years and on a number of hospital based, medically integrated projects. As a consultant in the medical fitness industry I rely heavily on the software and technology capabilities of my software partner. Hospital IT teams can be very picky and therefore my software partner needs to be flexible and agile. The Motionsoft system has always been reliable and when it's not customer service is always happy to help. We had specific needs to use Motionsoft's API to connect to another software system and it all went without a hitch.

Obviously, billing and member management are critical to any club operating system and Motionsoft met all of my needs. Finally, when I was in need of an online scheduling system Motionsoft was able to provide a system that was flexible, fast and accurate.

Pros

The flexibility of the platform and the customer service associated with using the product.

Cons

The set up curve can be a little challenging.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Michael B.

Highly recommend Motionsoft within the fitness industry

Used Daily for 2+ years
Reviewed on 2017/02/09
Review Source: Capterra

We have been using Motionsoft for 4 years now to run our business. They are an excellent solution to run a high end fitness facility. They give you a tremendous amount of capability to report and manage your business. However you do need to do complex reporting you will need to hire or contract with resources to take full advantage of their reporting and data mining capabilities. The good news is you have full access and can mine your data as you see fit, or have other do this for you. As they moved forward over the last 4 years they have continued to add new functionality and capabilities and we see complex reporting only getting better over time. I would highly recommend Motionsoft for the fitness industry!

Pros

Breath of functionality

Cons

It currently can not support the sports complex industry and I own both fitness facilities and a very large sports complex.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Kostas H.

One of the worst experiences in my professional career

Used Daily for 1+ year
Reviewed on 2018/08/09
Review Source: Capterra

To clarify, this is for MoSo club. Which i was lead to believe is the same as Motionsoft, but their other product for mid-sized health clubs.

In short, their IT team tried (and continues to try) its best to help us (with very industry staple requests) but in the end fails to have the resources, or the ability to help. This caused us to lose a healthy chunk of our EFT transactions in our conversion over to MoSo even though the process took over a year and required our attention and help along the way. This set our clubs growth back about a year.
Otherwise, we now have to audit the EFT deposits often to make sure MoSo club (or their full-service team) continues to function as intended.

So to find out if this software is for you, ask very detailed questions and make sure you verify the features your business requires so you know the function exists. Do not assume any simple function or feature would be there as you might be unpleasantly surprised.

Pros

Member Check-in Screen,
Boss (automated Account receivable reach out) System.

Cons

I'll try to keep this brief but will likely fail.

Software looks like it has more reporting than any other system in the industry, however the most basic of reports ranging from service provider (PT/group ex) payroll to assessing incoming bill-ables, or account receivables out right don't exist. They make you select from 10+ filters every time you want to run a report (without the ability to save your favorites) and most the time it's not the report you wanted (even with their help).

Simply put, the sales and management team will yes you to death to sign you up and then attempt to build everything along the way and unfortunately fail in the process.
Also, full service billing (their team posts all transactions for you daily or otherwise) often times "forgets" to process your billing for your clubs. So I hope you have a way to audit to catch money missing.

1.5 years into working with them they are still "creating" our group exercise scheduler. So its almost 2019 and we have a PDF on our website to show people our schedule...

And of course, it's the most expensive software to top it off.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

2.0/10
Caroline B.

Longtime User

Used Daily for 2+ years
Reviewed on 2017/02/27
Review Source: Capterra

I have been a longtime user of the Motionsoft products (almost 12 years) first with Conexion and then with MoSo Club. The MoSo Club product that was rolled out almost 2 years ago has been developed and fine tuned into a very functional product that is very easy to use. They push out updates when they are able to add new/cool functions to the software and send release notes detailing what changes were made. They take feedback and use it to fine-tune the software.

The team at Motionsoft is EXTREMELY responsive and very customer-oriented which is my favorite part. I have received great support from them, even after hours. If I have any issue, I always feel that they are placing it at the very highest priority until it is resolved.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

MoSoClub Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Motionsoft for detailed pricing information.

MoSoClub Features

  • Attendance Management
  • Automated Scheduling
  • Automatic Reminders
  • Class Scheduling
  • Client Portal
  • Credit Card Processing
  • Electronic Payments
  • Registration Management

  • Activity Dashboard
  • Automated Billing
  • Automatic Notifications
  • Billing & Invoicing
  • Calendar Management
  • Customer Database
  • Event Scheduling
  • POS
  • Recurring Billing
  • Reporting & Statistics
  • Time & Attendance Tracking
  • Website Integration

Additional information for MoSoClub

Key features of MoSoClub

  • Accounts receivable
  • Admissions management
  • Analytics
  • Attendance tracking
  • CRM
  • Check-in manager
  • Child check-in
  • Class management
  • Competition management
  • Contract pricing
  • Corporate sales management
  • Email management
  • Equipment check-out
  • Family memberships
  • Gift card management
  • ID card printing
  • Instructor management
  • Locker management
  • Loyalty program
  • Magnetic card reader
  • Member account access
  • Member portal
  • Member search functions
  • Membership lifecycle
  • Membership management
  • Non-member contacts
  • Online booking
  • Online event registration
  • Online event sponsorships
  • Online payments
  • Online registration
  • Online services
  • Onsite payment processing
  • Onsite registration
  • Payment history
  • Payment processing
  • Payment processing
  • Payroll & commission
  • Personal profile pages
  • Photo I.D. generation
  • Point of Sale (POS)
  • Prospect management
  • RFID scanning
  • Reminders
  • Sales interface
  • Scheduling
  • Spa management
  • Studio management
  • Text message reminders

Benefits

  • MoSoClub allows gyms and fitness clubs to offer members 24/7 virtual access through myClub and the online scheduler.

  • Users who need to manage multiple locations are able to see a snapshot of all club activity on a single screen, without having to logout and login again to view another location.

  • MoSoClub's front desk check-in works with various entry systems from key-tags, card readers and RFID, enabling users to activate turnstiles or magnetically lock doors.

  • Automating routine, time-consuming front desk, and back office functions, allowing staff to focus on providing member services and creating great member experiences.

  • Gaining member insights from the biggest collection of reports in the industry to make smart, actionable decisions and drill down into data for meaningful member insights.

  • MoSoClub FAQs

    Below are some frequently asked questions for MoSoClub.

    Q. What type of pricing plans does MoSoClub offer?

    MoSoClub offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Motionsoft for detailed pricing information.

    Q. What are the main features of MoSoClub?

    MoSoClub offers the following features:

    • Accounts receivable
    • Admissions management
    • Analytics
    • Attendance tracking
    • CRM
    • Check-in manager
    • Child check-in
    • Class management
    • Competition management
    • Contract pricing
    • Corporate sales management
    • Email management
    • Equipment check-out
    • Family memberships
    • Gift card management
    • ID card printing
    • Instructor management
    • Locker management
    • Loyalty program
    • Magnetic card reader
    • Member account access
    • Member portal
    • Member search functions
    • Membership lifecycle
    • Membership management
    • Non-member contacts
    • Online booking
    • Online event registration
    • Online event sponsorships
    • Online payments
    • Online registration
    • Online services
    • Onsite payment processing
    • Onsite registration
    • Payment history
    • Payment processing
    • Payment processing
    • Payroll & commission
    • Personal profile pages
    • Photo I.D. generation
    • Point of Sale (POS)
    • Prospect management
    • RFID scanning
    • Reminders
    • Sales interface
    • Scheduling
    • Spa management
    • Studio management
    • Text message reminders

    Q. Who are the typical users of MoSoClub?

    MoSoClub has the following typical customers:

    Mid Size Business

    Q. What languages does MoSoClub support?

    MoSoClub supports the following languages:

    English

    Q. What type of pricing plans does MoSoClub offer?

    MoSoClub has the following pricing plans:

    Subscription

    Q. Does MoSoClub support mobile devices?

    We do not have any information about what devices MoSoClub supports

    Q. What other apps does MoSoClub integrate with?

    We do not have any information about what integrations MoSoClub has

    Q. What level of support does MoSoClub offer?

    MoSoClub offers the following support options:

    Knowledge Base, Online Support, Phone Support