SmartSurvey

Online survey & questionnaire tool

4,6 /5 (91 reviews) Write a Review!

SmartSurvey Overview

What is SmartSurvey?

SmartSurvey is tool which allows users to create, distribute, manage, and analyze responses to an unlimited number of surveys and questionnaires. The software is suitable for use across a range of organization types, including education, government, business, and not-for-profit, and can be used to gather responses from clients, partners, suppliers, students, patients, and more.

SmartSurvey includes a range of question types, allowing users to select from basic multiple choice, text box, ranking, and choice matrix questions, and advanced Likert scale, net promoter score (NPS), continuous sum, and semantic differential questions. Users can customize the fonts and text sizes of questions, add ‘other’ choice fields and comment boxes, apply text and answer validation, randomize answer choices, and more. Frequently-used questions can be saved into a question library, from which they can be instantly added to new surveys. Skip logic can be utilized to hide irrelevant pages based on previous answers, and response piping automatically inserts previous responses into upcoming questions.

SmartSurvey allows users to distribute survey invitations via bulk email and SMS, with the ability to send reminders and track invite statuses, open rates, views, opt-outs, and failures. Surveys can also be embedded in web pages with a copy-and-paste embed code, and shared across social media. Response quotas and end dates can be set to manage the number of responses for each survey, and emails can be sent out to users every time a new response is received. SmartSurvey’s analytics and reporting tools allow users to view responses in real-time, export data for further analysis, analyze text, filter responses using specific criteria, create custom charts, and more.

SmartSurvey Overview

Pricing

Starting from
£30,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

14-day free trial, no credit card required.

Basic: free
Pro: £30/month (£360/year)
Business: £40/month (£480/year)
Enterprise: £85/month (£1020/year)
Business Team: £30/user/month
Enterprise Team: £75/user/month
Enterprise Plus: POA

nonprofit organisations up to 40% discount
students up to 50% discount


SmartSurvey Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Collect responses from multiple channels
Easily analyse results
Easily build surveys and forms using the intuitive designer
Preview your surveys and forms and desktop, tablet and mobile.
Get to your recent survey and forms quickly through the dashboard
SmartSurvey screenshot: Collect responses from multiple channels SmartSurvey screenshot: Easily analyse results SmartSurvey screenshot: Easily build surveys and forms using the intuitive designer SmartSurvey screenshot: Preview your surveys and forms and desktop, tablet and mobile. SmartSurvey screenshot: Get to your recent survey and forms quickly through the dashboard

SmartSurvey Reviews

SmartSurvey Reviews

Overall rating
4,6
/
5
Excellent
63

Very good
24

Average
4

Poor
0

Terrible
0

Value for Money
4,6
Features
4,6
Ease of Use
4,7
Customer Support
4,7
96% recommended this app
Tony H.

The best choice for non-profit organisations

It's the best way to find out what your audience really thinks. They could be members, residents, users or colleagues. Conducting an anonymouse survey of them with Smart Survey encourgaes them to give you honest opinions and that helps you work out your priorities and strategies moving forward.


Andrew D.

SmartSurvey - the Smart Choice!

Excellent experience - I'd recommend this to anyone!


Allison S.

SmartSurvey does not meet design requirements.


Annabel B.

Good customer experience

very useful for global or in house company surveys


Verified Reviewer

One of the best customer support out there


Tony H.
Industry: Marketing & Advertising
Company size: Self Employed

The best choice for non-profit organisations

Used Other for 2+ years
Reviewed on 2020/09/07
Review Source: Capterra

It's the best way to find out what your audience really thinks. They could be members, residents, users or colleagues. Conducting an anonymouse survey of them with Smart Survey encourgaes them to give you honest opinions and that helps you work out your priorities and strategies moving forward.

Pros

Smart Survey is very easy to use for non-professionals. Sometimes small, non-profit organisations need to do some market research but don't have the professional expertise or resources to outsource it. Smart Survey is a really good choice for them, because it has all the essential features and functionality needed for a professional survey and is easy to learn and implement. Above all it looks professional and has an authoritative sounding name so that when you publish the survey online it looks good. That helps people to respond.

Cons

I can't really think of anything I don't like about it.

Response from SmartSurvey

Hi Tony,

Thank you for taking the time to write a review. We're so pleased to hear you are enjoying using SmartSurvey! If there is anything you need, please feel free to get in touch with the support or sales team they will be happy to help.

Kind regards,

Neil

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Andrew D.
Industry: Government Administration
Company size: 5 001-10 000 Employees

SmartSurvey - the Smart Choice!

Used Daily for 2+ years
Reviewed on 2020/10/08
Review Source: Capterra

Excellent experience - I'd recommend this to anyone!

Pros

Easy to use, with helpful support available. Many templates, example questions and question types with
the ability to write your own surveys with your own images and logos.

Cons

There could be more exported data types, and more options within the analysis reports.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Allison S.
Company size: 11-50 Employees

SmartSurvey does not meet design requirements.

Used Daily for 1+ year
Reviewed on 2018/06/26
Review Source: SoftwareAdvice

Pros

SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status.

Cons

SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Annabel B.
Industry: Legal Services
Company size: 11-50 Employees

Good customer experience

Used Other for 2+ years
Reviewed on 2020/09/18
Review Source: Capterra

very useful for global or in house company surveys

Pros

Happy with the ease of use of this product, the underlying software is flexible and makes production of useful reports fairly easy.

Cons

Would prefer more options around free text reporting. The new pricing structure is a little more confusing and my costs went up upon migration from the legacy account.

Response from SmartSurvey

Hi Annabel,

Thanks for taking the time to leave a review. Your feedback is much appreciated.

Kind regards,

Neil

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Information Technology & Services
Company size: 2-10 Employees

One of the best customer support out there

Used Weekly for 1-5 months
Reviewed on 2020/09/24
Review Source: Capterra

Pros

Easy to use, simple to implement, straight to the point, reasonably priced.

Cons

Some of the respondents were not from the relevant field as requested. Some did not provide relevant answers to the questions.

There is a little bit of cleaning needed in SmartSurvey's database to address the former; as far as the latter goes this is not something that they can really control, so I won't take any points away for that.

Response from SmartSurvey

Thank you for your review, the positive feedback is much appreciated!

Kind regards,

Neil

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
9,4/10
Based on 91 user ratings
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SmartSurvey Pricing

SmartSurvey Pricing

Starting from
£30,00/month
Free Trial
Free
Subscription
Value for money

14-day free trial, no credit card required.

Basic: free
Pro: £30/month (£360/year)
Business: £40/month (£480/year)
Enterprise: £85/month (£1020/year)
Business Team: £30/user/month
Enterprise Team: £75/user/month
Enterprise Plus: POA

nonprofit organisations up to 40% discount
students up to 50% discount

14-day free trial, no credit card required.

Basic: free
Pro: £30/month (£360/year)
Business: £40/month (£480/year)
Enterprise: £85/month (£1020/year)
Business Team: £30/user/month
Enterprise Team: £75/user/month
Enterprise Plus: POA

nonprofit organisations up to 40% discount
students up to 50% discount

Value for Money
4,6/5
Based on 91 user ratings
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SmartSurvey Features

SmartSurvey Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,6/5
Based on 91 user ratings
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Categories

Additional information for SmartSurvey

Additional information for SmartSurvey

Key features of SmartSurvey

  • API access
  • Advanced filtering & cross-tabulation
  • Automatic scoring
  • Branching
  • Bulk email
  • Contact management
  • Custom tracking links
  • Customizable branding
  • Data export to Excel, CSV, PDF & Word
  • Email reminders
  • Email status tracking
  • IP blocking
  • Multiple languages
  • Multiple question types
  • Question library
  • Question randomization
  • Real-time results
  • Response quotas & limits
  • Result filtering
  • Results summary
  • Rich media questions
  • Role-Based Permissions
  • SMS distribution
  • Scheduled invitations
  • Scheduled reports
  • Skip logic & response piping
  • Survey authentication
  • Survey response notifications
  • Survey templates
  • Template Management
  • Text & answer validation
  • Text analysis
  • Theme designing tool
  • Theme library
  • Third Party Intergration
  • User permissions management

Benefits

  • Multiple question types are included, including ranking, rating, and open-ended questions, and users can randomize answer options, add custom validation prompts, mark questions as mandatory, set word count limits, and create ‘other’ choice fields to reduce incomplete, inaccurate, and invalid responses.

  • Surveys can be customized with brand logos, background images, colors, and fonts, with the ability to adapt built-in themes or create designs from scratch using HTML and CSS.

  • Users can distribute their surveys via SMS, email, social media, or by embedding forms into their website using SmartSurvey’s survey embed code.

  • Response quotas and survey end dates can be set, and users can track the completion rate for each survey.

  • Customized themes and frequently-used questions can be saved into libraries in SmartSurvey, and users can also upload documents and images to be used in surveys.

  • Responses can be viewed in real-time, and users can create custom charts and graphs to summarize results.

  • SmartSurvey FAQs

    SmartSurvey FAQs

    Below are some frequently asked questions for SmartSurvey.

    Q. What type of pricing plans does SmartSurvey offer?

    SmartSurvey offers the following pricing plans:

    Starting from: £30,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    14-day free trial, no credit card required. Basic: free Pro: £30/month (£360/year) Business: £40/month (£480/year) Enterprise: £85/month (£1020/year) Business Team: £30/user/month Enterprise Team: £75/user/month Enterprise Plus: POA nonprofit organisations up to 40% discount students up to 50% discount

    Q. What are the main features of SmartSurvey?

    SmartSurvey offers the following features:

    • API access
    • Advanced filtering & cross-tabulation
    • Automatic scoring
    • Branching
    • Bulk email
    • Contact management
    • Custom tracking links
    • Customizable branding
    • Data export to Excel, CSV, PDF & Word
    • Email reminders
    • Email status tracking
    • IP blocking
    • Multiple languages
    • Multiple question types
    • Question library
    • Question randomization
    • Real-time results
    • Response quotas & limits
    • Result filtering
    • Results summary
    • Rich media questions
    • Role-Based Permissions
    • SMS distribution
    • Scheduled invitations
    • Scheduled reports
    • Skip logic & response piping
    • Survey authentication
    • Survey response notifications
    • Survey templates
    • Template Management
    • Text & answer validation
    • Text analysis
    • Theme designing tool
    • Theme library
    • Third Party Intergration
    • User permissions management

    Q. Who are the typical users of SmartSurvey?

    SmartSurvey has the following typical customers:

    Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business

    Q. What languages does SmartSurvey support?

    SmartSurvey supports the following languages:

    English

    Q. Does SmartSurvey support mobile devices?

    We do not have any information about what devices SmartSurvey supports

    Q. What other apps does SmartSurvey integrate with?

    SmartSurvey integrates with the following applications:

    Google Analytics, Maintenance Care, Salesforce Sales Cloud, Zapier

    Q. What level of support does SmartSurvey offer?

    SmartSurvey offers the following support options:

    Phone Support, Online Support, Knowledge Base