SmartSurvey Overview
What is SmartSurvey?
SmartSurvey is tool which allows users to create, distribute, manage, and analyze responses to an unlimited number of surveys and questionnaires. The software is suitable for use across a range of organization types, including education, government, business, and not-for-profit, and can be used to gather responses from clients, partners, suppliers, students, patients, and more.
SmartSurvey includes a range of question types, allowing users to select from basic multiple choice, text box, ranking, and choice matrix questions, and advanced Likert scale, net promoter score (NPS), continuous sum, and semantic differential questions. Users can customize the fonts and text sizes of questions, add ‘other’ choice fields and comment boxes, apply text and answer validation, randomize answer choices, and more. Frequently-used questions can be saved into a question library, from which they can be instantly added to new surveys. Skip logic can be utilized to hide irrelevant pages based on previous answers, and response piping automatically inserts previous responses into upcoming questions.
SmartSurvey allows users to distribute survey invitations via bulk email and SMS, with the ability to send reminders and track invite statuses, open rates, views, opt-outs, and failures. Surveys can also be embedded in web pages with a copy-and-paste embed code, and shared across social media. Response quotas and end dates can be set to manage the number of responses for each survey, and emails can be sent out to users every time a new response is received. SmartSurvey’s analytics and reporting tools allow users to view responses in real-time, export data for further analysis, analyze text, filter responses using specific criteria, create custom charts, and more.
SmartSurvey Overview
Pricing
Pricing options
14-day free trial, no credit card required.
Basic: free
Pro: £30/month (£360/year)
Business: £40/month (£480/year)
Enterprise: £85/month (£1020/year)
Business Team: £30/user/month
Enterprise Team: £75/user/month
Enterprise Plus: POA
nonprofit organisations up to 40% discount
students up to 50% discount
SmartSurvey Features
Media
SmartSurvey Reviews
SmartSurvey Reviews
The best choice for non-profit organisations
It's the best way to find out what your audience really thinks. They could be members, residents, users or colleagues. Conducting an anonymouse survey of them with Smart Survey encourgaes them to give you honest opinions and that helps you work out your priorities and strategies moving forward.
SmartSurvey - the Smart Choice!
Excellent experience - I'd recommend this to anyone!
Good customer experience
very useful for global or in house company surveys
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The best choice for non-profit organisations
Pros
Smart Survey is very easy to use for non-professionals. Sometimes small, non-profit organisations need to do some market research but don't have the professional expertise or resources to outsource it. Smart Survey is a really good choice for them, because it has all the essential features and functionality needed for a professional survey and is easy to learn and implement. Above all it looks professional and has an authoritative sounding name so that when you publish the survey online it looks good. That helps people to respond.
Cons
I can't really think of anything I don't like about it.
Response from SmartSurvey
Hi Tony,
Thank you for taking the time to write a review. We're so pleased to hear you are enjoying using SmartSurvey! If there is anything you need, please feel free to get in touch with the support or sales team they will be happy to help.
Kind regards,
Neil
SmartSurvey - the Smart Choice!
Excellent experience - I'd recommend this to anyone!
Pros
Easy to use, with helpful support available. Many templates, example questions and question types with
the ability to write your own surveys with your own images and logos.
Cons
There could be more exported data types, and more options within the analysis reports.
SmartSurvey does not meet design requirements.
Pros
SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status.
Cons
SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention.
Good customer experience
very useful for global or in house company surveys
Pros
Happy with the ease of use of this product, the underlying software is flexible and makes production of useful reports fairly easy.
Cons
Would prefer more options around free text reporting. The new pricing structure is a little more confusing and my costs went up upon migration from the legacy account.
Response from SmartSurvey
Hi Annabel,
Thanks for taking the time to leave a review. Your feedback is much appreciated.
Kind regards,
Neil
One of the best customer support out there
Pros
Easy to use, simple to implement, straight to the point, reasonably priced.
Cons
Some of the respondents were not from the relevant field as requested. Some did not provide relevant answers to the questions.
There is a little bit of cleaning needed in SmartSurvey's database to address the former; as far as the latter goes this is not something that they can really control, so I won't take any points away for that.
Response from SmartSurvey
Thank you for your review, the positive feedback is much appreciated!
Kind regards,
Neil
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SmartSurvey Pricing
SmartSurvey Pricing
14-day free trial, no credit card required.
Basic: free
Pro: £30/month (£360/year)
Business: £40/month (£480/year)
Enterprise: £85/month (£1020/year)
Business Team: £30/user/month
Enterprise Team: £75/user/month
Enterprise Plus: POA
nonprofit organisations up to 40% discount
students up to 50% discount
14-day free trial, no credit card required.
Basic: free
Pro: £30/month (£360/year)
Business: £40/month (£480/year)
Enterprise: £85/month (£1020/year)
Business Team: £30/user/month
Enterprise Team: £75/user/month
Enterprise Plus: POA
nonprofit organisations up to 40% discount
students up to 50% discount
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SmartSurvey Features
SmartSurvey Features
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Categories
Categories
Additional information for SmartSurvey
Additional information for SmartSurvey
Key features of SmartSurvey
- API access
- Advanced filtering & cross-tabulation
- Automatic scoring
- Branching
- Bulk email
- Contact management
- Custom tracking links
- Customizable branding
- Data export to Excel, CSV, PDF & Word
- Email reminders
- Email status tracking
- IP blocking
- Multiple languages
- Multiple question types
- Question library
- Question randomization
- Real-time results
- Response quotas & limits
- Result filtering
- Results summary
- Rich media questions
- Role-Based Permissions
- SMS distribution
- Scheduled invitations
- Scheduled reports
- Skip logic & response piping
- Survey authentication
- Survey response notifications
- Survey templates
- Template Management
- Text & answer validation
- Text analysis
- Theme designing tool
- Theme library
- Third Party Intergration
- User permissions management
Benefits
SmartSurvey FAQs
SmartSurvey FAQs
Below are some frequently asked questions for SmartSurvey.
Q. What type of pricing plans does SmartSurvey offer?
SmartSurvey offers the following pricing plans:
Starting from: £30,00/month
Pricing model: Free, Subscription
Free Trial: Available
14-day free trial, no credit card required. Basic: free Pro: £30/month (£360/year) Business: £40/month (£480/year) Enterprise: £85/month (£1020/year) Business Team: £30/user/month Enterprise Team: £75/user/month Enterprise Plus: POA nonprofit organisations up to 40% discount students up to 50% discount
Q. What are the main features of SmartSurvey?
SmartSurvey offers the following features:
- API access
- Advanced filtering & cross-tabulation
- Automatic scoring
- Branching
- Bulk email
- Contact management
- Custom tracking links
- Customizable branding
- Data export to Excel, CSV, PDF & Word
- Email reminders
- Email status tracking
- IP blocking
- Multiple languages
- Multiple question types
- Question library
- Question randomization
- Real-time results
- Response quotas & limits
- Result filtering
- Results summary
- Rich media questions
- Role-Based Permissions
- SMS distribution
- Scheduled invitations
- Scheduled reports
- Skip logic & response piping
- Survey authentication
- Survey response notifications
- Survey templates
- Template Management
- Text & answer validation
- Text analysis
- Theme designing tool
- Theme library
- Third Party Intergration
- User permissions management
Q. Who are the typical users of SmartSurvey?
SmartSurvey has the following typical customers:
Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business
Q. What languages does SmartSurvey support?
SmartSurvey supports the following languages:
English
Q. Does SmartSurvey support mobile devices?
We do not have any information about what devices SmartSurvey supports
Q. What other apps does SmartSurvey integrate with?
SmartSurvey integrates with the following applications:
Google Analytics, Maintenance Care, Salesforce Sales Cloud, Zapier
Q. What level of support does SmartSurvey offer?
SmartSurvey offers the following support options:
Phone Support, Online Support, Knowledge Base
It's the best way to find out what your audience really thinks. They could be members, residents, users or colleagues. Conducting an anonymouse survey of them with Smart Survey encourgaes them to give you honest opinions and that helps you work out your priorities and strategies moving forward.