--- description: Learn how SmartSurvey can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SmartSurvey Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Survey Software](/directory/234/survey/software) > [SmartSurvey](/software/106531/smartsurvey) # SmartSurvey Canonical: https://www.getapp.za.com/software/106531/smartsurvey Page: 1 / 6\ Next: [Next page](https://www.getapp.za.com/software/106531/smartsurvey?page=2) > SmartSurvey is a cloud-based survey \& questionnaire management tool which allows users to create, distribute, manage, and analyze responses for unlimited surveys. > > Verdict: Rated **4.6/5** by 114 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of SmartSurvey Multiple question types are included, including ranking, rating, and open-ended questions, and users can randomize answer options, add custom validation prompts, mark questions as mandatory, set word count limits, and create ‘other’ choice fields to reduce incomplete, inaccurate, and invalid responses. Surveys can be customized with brand logos, background images, colors, and fonts, with the ability to adapt built-in themes or create designs from scratch using HTML and CSS. Users can distribute their surveys via SMS, email, social media, or by embedding forms into their website using SmartSurvey’s survey embed code. Response quotas and survey end dates can be set, and users can track the completion rate for each survey. Customized themes and frequently-used questions can be saved into libraries in SmartSurvey, and users can also upload documents and images to be used in surveys. Responses can be viewed in real-time, and users can create custom charts and graphs to summarize results. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 114 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SmartSurvey - **Location**: Tewkesbury, UK - **Founded**: 2010 ## Commercial Context - **Starting Price**: £45,00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. Basic: free Pro: £30/month (£360/year) Business: £40/month (£480/year) Enterprise: £85/month (£1020/year) Business Team: £30/user/month Enterprise Team: £75/user/month Enterprise Plus: POA nonprofit organisations up to 40% discount students up to 50% discount - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Finland, Germany, Iceland, India, Japan, Mexico, Norway, Sweden, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Autofill - Benchmarking - CRM - Charting - Collaboration Tools - Conditional Logic - Customer Experience Management - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Questions - Customizable Reports - Customizable Templates - Dashboard - Data Analysis Tools ## Integrations (3 total) - Google Analytics 360 - Salesforce Sales Cloud - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Survey Software](https://www.getapp.za.com/directory/234/survey/software) ## Related Categories - [Survey Software](https://www.getapp.za.com/directory/234/survey/software) - [Form Builder Software](https://www.getapp.za.com/directory/3893/form-builder/software) - [Polling Software](https://www.getapp.za.com/directory/1061/polling/software) - [NPS Software](https://www.getapp.za.com/directory/1963/nps/software) - [Employee Engagement Software](https://www.getapp.za.com/directory/715/employee-engagement/software) ## Alternatives 1. [Typeform](https://www.getapp.za.com/software/91581/typeform) — 4.7/5 (945 reviews) 2. [UmfrageOnline](https://www.getapp.za.com/software/131259/enquetes-maken) — 4.6/5 (1553 reviews) 3. [Google Forms](https://www.getapp.za.com/software/112857/google-forms) — 4.7/5 (11363 reviews) 4. [SurveyMonkey](https://www.getapp.za.com/software/2371/surveymonkey) — 4.6/5 (10426 reviews) 5. [Jotform](https://www.getapp.za.com/software/10191/jotform-4-0) — 4.7/5 (2794 reviews) ## Reviews ### "Nothing Spectacular, does well enough" — 3.0/5 > **Kayla** | *08 March 2018* | Printing > > **Pros**: -Easy to use after a brief learning curve -Simple to make or take surveys -Can get plenty of responses > > **Cons**: -User Interface could be more streamlined from designers side -Loading Problems on survey-taker side. ----- ### "SmartSurvey" — 5.0/5 > **Abdurauf** | *13 January 2024* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: It makes me feel happy when I use it online > > **Cons**: Nothing it is very important to use it i don't think about it is least important ----- ### "Good basic survey software" — 3.0/5 > **Oliver** | *27 October 2023* | Financial Services | Recommendation rating: 5.0/10 > > **Pros**: Easy to use and good value for money. Easy to set up and send a simple survey. > > **Cons**: Some features are fairly basic but it's good for the price point. ----- ### "HR & Quality Manager" — 5.0/5 > **Verified Reviewer** | *09 October 2020* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Easy to set up variety of surveys depending on your output requirements. Excellent reporting functionality. > > **Cons**: We haven't experienced any issues with the product. > > We have been able to use the product to collect feedback from external users, communicate and consult with our own workforce, data capture for reporting and beyond. Functionality for creating surveys and reporting exceeds our requirements. ----- ### "Easy to use even for beginners" — 4.0/5 > **Verified Reviewer** | *03 March 2018* | Banking | Recommendation rating: 10.0/10 > > **Pros**: i came across this site when doing my dissertation when i was weighing up my options on which platform to use, with this one i found that like some of the others it was one which is very simple and easy to use and gave the user a lot of control over the layout of the service and the format of the questions that can be asked and even as a beginner knew to this i was able to glide through the navigation and have a good play around with all of its features and found it was pretty easy to create services gather results and even export and downloa the results in different formats > > **Cons**: sometimes you would like to format text of the questions for example if i wanted to bold something that was important for some reason i had a problem doing this and had to just leave it out but it just didnt work > > the ease of creating surveys quickly and the ability to create and collect results very quickly which was convenient for me ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.za.com/software/106531/smartsurvey?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/106531/smartsurvey) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data