
About SmartSurvey
SmartSurvey is tool which allows users to create, distribute, manage, and analyze responses to an unlimited number of surveys and questionnaires. The software is suitable for use across a range of organization types, including education, government, business, and not-for-profit, and can be used to gather responses from clients, partners, suppliers, students, patients, and more.
SmartSurvey includes a range of question types, allowing users to select from basic multiple choice, text box, ranking, and choice matrix questions, and advanced Likert scale, net promoter score (NPS), continuous sum, and semantic differential questions. Users can customize the fonts and text sizes of questions, add ‘other’ choice fields and comment boxes, apply text and answer validation, randomize answer choices, and more. Frequently-used questions can be saved into a question library, from which they can be instantly added to new surveys. Skip logic can be utilized to hide irrelevant pages based on previous answers, and response piping automatically inserts previous responses into upcoming questions.
SmartSurvey allows users to distribute survey invitations via bulk email and SMS, with the ability to send reminders and track invite statuses, open rates, views, opt-outs, and failures. Surveys can also be embedded in web pages with a copy-and-paste embed code, and shared across social media. Response quotas and end dates can be set to manage the number of responses for each survey, and emails can be sent out to users every time a new response is received. SmartSurvey’s analytics and reporting tools allow users to view responses in real-time, export data for further analysis, analyze text, filter responses using specific criteria, create custom charts, and more.
Pricing starting from:
£30,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to SmartSurvey
Key benefits of SmartSurvey
Devices
Business size
Markets
Australia, Brazil, Canada, China, Germany, United Kingdom, India, Japan, Mexico, United States and 5 others
Supported Languages
English
Pricing starting from:
£30,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to SmartSurvey
Images





Features
Total features of SmartSurvey: 52
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Reviews
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- Industry: Health, Wellness & Fitness
- Company size: 11-50 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Customized Surveys for Healthcare
Reviewed on 2020/03/11
Pros
It's easy to create customized surveys, including scorings that are necessary for healthcare usage.
Cons
The overview about the different pricing options is confusing and should get a rework. On the other side customer support was helping a lot.
Alternatives Considered
SurvioReasons for Switching to SmartSurvey
The legal aspect is very clear and mentioned by SmartSurvey and fit completely our needs.- Industry: Marketing & Advertising
- Company size: Self Employed
- Used for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
The best choice for non-profit organisations
Reviewed on 2020/09/07
It's the best way to find out what your audience really thinks. They could be members, residents,...
It's the best way to find out what your audience really thinks. They could be members, residents, users or colleagues. Conducting an anonymouse survey of them with Smart Survey encourgaes them to give you honest opinions and that helps you work out your priorities and strategies moving forward.
Pros
Smart Survey is very easy to use for non-professionals. Sometimes small, non-profit organisations need to do some market research but don't have the professional expertise or resources to outsource it. Smart Survey is a really good choice for them, because it has all the essential features and functionality needed for a professional survey and is easy to learn and implement. Above all it looks professional and has an authoritative sounding name so that when you publish the survey online it looks good. That helps people to respond.
Cons
I can't really think of anything I don't like about it.
Response from SmartSurvey
Hi Tony,
Thank you for taking the time to write a review. We're so pleased to hear you are enjoying using SmartSurvey! If there is anything you need, please feel free to get in touch with the support or sales team they will be happy to help.
Kind regards,
Neil
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
SmartSurvey does not meet design requirements.
Reviewed on 2018/06/26
Pros
SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status.
Cons
SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention.
- Industry: Government Administration
- Company size: 5 001-10 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SmartSurvey - the Smart Choice!
Reviewed on 2020/10/08
Excellent experience - I'd recommend this to anyone!
Excellent experience - I'd recommend this to anyone!
Pros
Easy to use, with helpful support available. Many templates, example questions and question types with
the ability to write your own surveys with your own images and logos.
Cons
There could be more exported data types, and more options within the analysis reports.
- Industry: Legal Services
- Company size: 11-50 Employees
- Used for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good customer experience
Reviewed on 2020/09/18
very useful for global or in house company surveys
very useful for global or in house company surveys
Pros
Happy with the ease of use of this product, the underlying software is flexible and makes production of useful reports fairly easy.
Cons
Would prefer more options around free text reporting. The new pricing structure is a little more confusing and my costs went up upon migration from the legacy account.
Response from SmartSurvey
Hi Annabel,
Thanks for taking the time to leave a review. Your feedback is much appreciated.
Kind regards,
Neil
SmartSurvey FAQs
Below are some frequently asked questions for SmartSurvey.Q. What type of pricing plans does SmartSurvey offer?
SmartSurvey offers the following pricing plans:
- Starting from: £30,00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
14-day free trial, no credit card required. Basic: free Pro: £30/month (£360/year) Business: £40/month (£480/year) Enterprise: £85/month (£1020/year) Business Team: £30/user/month Enterprise Team: £75/user/month Enterprise Plus: POA nonprofit organisations up to 40% discount students up to 50% discount
Q. Who are the typical users of SmartSurvey?
SmartSurvey has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. What languages does SmartSurvey support?
SmartSurvey supports the following languages:
English
Q. Does SmartSurvey support mobile devices?
SmartSurvey supports the following devices:
Q. What other apps does SmartSurvey integrate with?
SmartSurvey integrates with the following applications:
Google Analytics 360, Salesforce Sales Cloud, Zapier
Q. What level of support does SmartSurvey offer?
SmartSurvey offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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