About SmartSurvey

SmartSurvey is tool which allows users to create, distribute, manage, and analyze responses to an unlimited number of surveys and questionnaires. The software is suitable for use across a range of organization types, including education, government, business, and not-for-profit, and can be used to gather responses from clients, partners, suppliers, students, patients, and more.

SmartSurvey includes a range of question types, allowing users to select from basic multiple choice, text box, ranking, and choice matrix questions, and advanced Likert scale, net promoter score (NPS), continuous sum, and semantic differential questions. Users can customize the fonts and text sizes of questions, add ‘other’ choice fields and comment boxes, apply text and answer validation, randomize answer choices, and more. Frequently-used questions can be saved into a question library, from which they can be instantly added to new surveys. Skip logic can be utilized to hide irrelevant pages based on previous answers, and response piping automatically inserts previous responses into upcoming questions.

SmartSurvey allows users to distribute survey invitations via bulk email and SMS, with the ability to send reminders and track invite statuses, open rates, views, opt-outs, and failures. Surveys can also be embedded in web pages with a copy-and-paste embed code, and shared across social media. Response quotas and end dates can be set to manage the number of responses for each survey, and emails can be sent out to users every time a new response is received. SmartSurvey’s analytics and reporting tools allow users to view responses in real-time, export data for further analysis, analyze text, filter responses using specific criteria, create custom charts, and more.

Pricing starting from:

£30,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to SmartSurvey

Key benefits of SmartSurvey

  • Multiple question types are included, including ranking, rating, and open-ended questions, and users can randomize answer options, add custom validation prompts, mark questions as mandatory, set word count limits, and create ‘other’ choice fields to reduce incomplete, inaccurate, and invalid responses.

  • Surveys can be customized with brand logos, background images, colors, and fonts, with the ability to adapt built-in themes or create designs from scratch using HTML and CSS.

  • Users can distribute their surveys via SMS, email, social media, or by embedding forms into their website using SmartSurvey’s survey embed code.

  • Response quotas and survey end dates can be set, and users can track the completion rate for each survey.

  • Customized themes and frequently-used questions can be saved into libraries in SmartSurvey, and users can also upload documents and images to be used in surveys.

  • Responses can be viewed in real-time, and users can create custom charts and graphs to summarize results.
  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    English

    Pricing starting from:

    £30,00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to SmartSurvey

    Images

    SmartSurvey Software - Collect responses from multiple channels
    SmartSurvey Software - Easily analyse results
    SmartSurvey Software - Easily build surveys and forms using the intuitive designer
    SmartSurvey Software - Preview your surveys and forms and desktop, tablet and mobile.
    SmartSurvey Software - Get to your recent survey and forms quickly through the dashboard
    View 5 more
    SmartSurvey Software - Collect responses from multiple channels
    SmartSurvey Software - Easily analyse results
    SmartSurvey Software - Easily build surveys and forms using the intuitive designer
    SmartSurvey Software - Preview your surveys and forms and desktop, tablet and mobile.
    SmartSurvey Software - Get to your recent survey and forms quickly through the dashboard

    Features

    Total features of SmartSurvey: 52

    • API
    • Access Controls/Permissions
    • Alerts/Notifications
    • Autofill
    • Charting
    • Collaboration Tools
    • Conditional Logic
    • Customizable Branding
    • Customizable Fields
    • Customizable Questions
    • Customizable Templates
    • Data Analysis Tools
    • Data Import/Export
    • Email Management
    • Email Marketing
    • Email Reminders
    • Feedback Management
    • File Storage
    • Forms Creation & Design
    • Mobile Survey
    • Multi-Channel Distribution
    • Multi-Language
    • Multiple User Accounts
    • Offline Access
    • Offline Response Collection
    • Panel Management
    • Process/Workflow Automation
    • Question Branching
    • Question Library
    • Question Piping
    • Randomization
    • Real Time Data
    • Real Time Reporting
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Response Validation
    • SMS Messaging
    • SSL Security
    • Search/Filter
    • Single Sign On
    • Site Intercept Survey
    • Skip Logic
    • Social Media Integration
    • Statistical Analysis
    • Support Audio/Images/Video
    • Survey Builder
    • Survey/Poll Management
    • Surveys & Feedback
    • Template Management
    • Third Party Integrations
    • URL Customization

    Alternatives

    SurveyMonkey Audience

    4,6
    #1 Alternative to SmartSurvey
    SurveyMonkey Audience is a web-based market research solution for businesses across all industries. The platform allows...

    SurveyMonkey

    4,6
    #2 Alternative to SmartSurvey
    Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform...

    Survio

    4,5
    #3 Alternative to SmartSurvey
    Modern and intuitive design, mobile-friendly interface, omni-channel operation, powerful analytics or seamless...

    SurveyLab

    4,9
    #4 Alternative to SmartSurvey
    SurveyLab is professional online survey software for any size of business, non-government organizations and professional...

    Reviews

    Overall rating

    4,7 /5
    (94)
    Value for Money
    4,6/5
    Features
    4,6/5
    Ease of Use
    4,7/5
    Customer Support
    4,7/5

    Already have SmartSurvey?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 94
    Chris S.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11-50 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Customized Surveys for Healthcare

    Reviewed on 2020/03/11

    Pros

    It's easy to create customized surveys, including scorings that are necessary for healthcare usage.

    Cons

    The overview about the different pricing options is confusing and should get a rework. On the other side customer support was helping a lot.

    Alternatives Considered

    Survio

    Reasons for Switching to SmartSurvey

    The legal aspect is very clear and mentioned by SmartSurvey and fit completely our needs.
    Tony H.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: Self Employed
    • Used for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    The best choice for non-profit organisations

    Reviewed on 2020/09/07

    It's the best way to find out what your audience really thinks. They could be members, residents,...

    It's the best way to find out what your audience really thinks. They could be members, residents, users or colleagues. Conducting an anonymouse survey of them with Smart Survey encourgaes them to give you honest opinions and that helps you work out your priorities and strategies moving forward.

    Pros

    Smart Survey is very easy to use for non-professionals. Sometimes small, non-profit organisations need to do some market research but don't have the professional expertise or resources to outsource it. Smart Survey is a really good choice for them, because it has all the essential features and functionality needed for a professional survey and is easy to learn and implement. Above all it looks professional and has an authoritative sounding name so that when you publish the survey online it looks good. That helps people to respond.

    Cons

    I can't really think of anything I don't like about it.

    Response from SmartSurvey

    Hi Tony,

    Thank you for taking the time to write a review. We're so pleased to hear you are enjoying using SmartSurvey! If there is anything you need, please feel free to get in touch with the support or sales team they will be happy to help.

    Kind regards,

    Neil

    Allison S.
    Overall rating
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    SmartSurvey does not meet design requirements.

    Reviewed on 2018/06/26

    Pros

    SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status.

    Cons

    SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention.

    Andrew D.
    Overall rating
    • Industry: Government Administration
    • Company size: 5 001-10 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    SmartSurvey - the Smart Choice!

    Reviewed on 2020/10/08

    Excellent experience - I'd recommend this to anyone!

    Excellent experience - I'd recommend this to anyone!

    Pros

    Easy to use, with helpful support available. Many templates, example questions and question types with
    the ability to write your own surveys with your own images and logos.

    Cons

    There could be more exported data types, and more options within the analysis reports.

    Annabel B.
    Overall rating
    • Industry: Legal Services
    • Company size: 11-50 Employees
    • Used for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Good customer experience

    Reviewed on 2020/09/18

    very useful for global or in house company surveys

    very useful for global or in house company surveys

    Pros

    Happy with the ease of use of this product, the underlying software is flexible and makes production of useful reports fairly easy.

    Cons

    Would prefer more options around free text reporting. The new pricing structure is a little more confusing and my costs went up upon migration from the legacy account.

    Response from SmartSurvey

    Hi Annabel,

    Thanks for taking the time to leave a review. Your feedback is much appreciated.

    Kind regards,

    Neil

    Showing 5 reviews of 94 Read all reviews

    SmartSurvey FAQs

    Below are some frequently asked questions for SmartSurvey.

    SmartSurvey offers the following pricing plans:

    • Starting from: £30,00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    14-day free trial, no credit card required. Basic: free Pro: £30/month (£360/year) Business: £40/month (£480/year) Enterprise: £85/month (£1020/year) Business Team: £30/user/month Enterprise Team: £75/user/month Enterprise Plus: POA nonprofit organisations up to 40% discount students up to 50% discount

    SmartSurvey has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

    SmartSurvey supports the following languages:

    English

    SmartSurvey supports the following devices:

    SmartSurvey integrates with the following applications:

    Google Analytics 360, Salesforce Sales Cloud, Zapier

    SmartSurvey offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for SmartSurvey.