Aquilon ERP

Pros

very reliable and stable powerful tools great sales analysis and easy to integrate with other programs.
Training new recruits is easy and efficient
The contact manager is very helpful

Cons

The quoting module needs to be more friendly. Would like quotes to reflect inventory promised as well as keep track of all quotes sent to individual customers

Pros

What we like the most about Aquilon is that it pretty much does it all (accounting, invoicing, inventory, CMR, purchasing, manufacturing module and analysis). No need to synchronize data between different programs and applications (huge time saver and minimize data errors). All the different modules work seamlessly. Another great advantage is that the software is cloud based and can be accessed from anywhere at any time with a simple internet connection.
The role-base access control feature of Aquilon is also a key characteristic in order to have more control over what the employees can or cannot do as we grow bigger.
The staff at Aquilon is very responsive and they have always gotten back to our questions or solved our issues within the same day.
Being based in Vancouver, BC ourselves, the fact that Aquilon is from Vancouver is a big advantage to keep training fees low. Knowing the person you work with in person is always an added bonus.
Lastly and most importantly, Aquilon is priced very competitively for an all-in-one software.

Cons

The biggest challenge we have is to get used to how the software works. Many things are not easily undone/cancelled. It makes the software robust but in the beginning that makes it quite intimidating to use. As a small business, we did not have the money to follow a comprehensive training and felt a bit lost and insecure at first. However, the more we use it, the more we understand and the easier it becomes. Just take it one module at a time!

Pros

Easy of use and responsive/knowledgable staff members

Cons

Period based system did not work well for our company

Pros

VERY STABLE WITH NO "CRASHING." REGULAR UPDATES MAKE THE SYSTEM MORE ROBUST. REVIEWS AND QUERIES ARE SIMPLE STRAIGHTFORWARD AND INCLUDE MOST NECESSARY INFORMATION. ABILITY TO EXPORT DIRECTLY TO EXCEL MAKES CODE CHANGES AND PRODUCT UPDATES VERY EASY. SHORTCUT KEYS ARE VERY USEFUL IN SPEEDING UP DATA ENTRY AND PROCESSING. SECURITY PROTOCOLS LIMIT ACCESS FOR FUNCTION SPECIFIC EMPLOYEES.

Cons

PRE-PRINTED FORMS MUST BE USED FOR PICKING TICKETS INVOICES ETC...COULD USE .PDF OR SOME OTHER FORM CAPTURE. SOME MODULE QUERIES ARE UNAVAILABLE OR LIMITED IN SCOPE THOUGH I HEAR THEY ARE ON THE WAY.

Pros

Its a fully featured software system at a very good price. The vendor is very helpful and willing. It does everything we need for our business and has many features we hope to use in the future as we grow.

Cons

Because the software has been around for a while the vendor has not yet re-developed all of the software into their new interface. At first this was a problem but they are making good progress and when its complete its going to be a fabulous product. But I guess that's why its priced the way it is for now.