Website Toolbox

Website Toolbox

Cloud-based community forum platform

4.5/5 (79 reviews)

Website Toolbox Overview

Website Toolbox is a cloud-based community forum system that offers website managers a simple platform from which to create and moderate online forums. Incorporating customizable forums, social integration and a built-in calendar, Website Toolbox aims to deliver a user-friendly community forum solution.

In order to create effective online forums, Website Toolbox equips users with the tools to customize their forum easily. With predesigned theme templates, Website Toolbox allows users to produce and personalize a community forum quickly and efficiently. Website Toolbox also promotes customizable branding by enabling users to utilize their current logo, domain name, CSS and website layout. Moreover, while Website Toolbox is embedded into the user’s website, Website Toolbox remains invisible to forum visitors.

Website Toolbox provides users with a number of features intended to engage forum visitors such as social sharing functionality, instant messaging and file, photo and video sharing.
To further enhance user interaction, Website Toolbox facilitates @mentions, community polls and automatic notifications. Furthermore, since Website Toolbox employs Unicode (UTF-), users can manage international forums successfully in any language.

Website Toolbox seeks to improve administrative processes with single sign on, robust security controls and inbuilt mass emailing. Furthermore, Website Toolbox allows users to moderate forum activity directly with post approvals, detailed permissions and assigned forum administrators.

Pricing

Starting from
US$19,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, United States

Supported Languages

English

Website Toolbox Reviews

Overall rating
4.5/5
90% positive reviews
45
Excellent
26
Very good
7
Average
1
Poor
0
Terrible
Tanya A.

Very strong forum utility with outstanding customer support

Used Daily for 1+ year
Reviewed on 2019/07/30
Review Source: Capterra

We use Website Toolbox as our company's user forum - we contacted them in the midst of a site re-design, requesting assistance with porting *years* of past historical forum posts and user accounts from a crumbling platform crippled by spam users, not expecting that they not only could do this, but facilitated it and lost no data. Customer support with this company is consistently the best I've experienced in 20+ years as a web developer - highly responsive, very knowledgeable, does not drop the ball on issues. Any questions I've had have been answered promptly and thoroughly, any issues have been rectified. Our website is well over 500 pages, with full e-comm and locator functionality - of the four main components I deal with in managing the project, Website Toolbox's user forum is the least costly, least time consuming, highest performing component, hands down.

Pros

Features, ease of use, simplicity of admin console, cost, customer support , ability to customize

Cons

Not applicable - it checks all the boxes in terms of what we need and then some, and far exceeds expectations on customer support.

Response from Website Toolbox

Wow! Thanks for those extremely kind words Tanya! It's reviews like yours that make all of the hard work worth it! :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Larry L.

Forum User only

Used Daily for 2+ years
Reviewed on 2018/10/26
Review Source: Capterra

They respond to support requests in a reasonable amount of time. They resolve issues on their end quickly. Communicating with my users has helped smooth a lot of potential issues.

Pros

It was relatively easy to set up and works (mostly) seamlessly. Does very nice job of setting up PayPal subscription accounts for paid forum features. Also tracks when users respond to a post and e-mails me.

Cons

Occasional glitches. Was throwing users out of paid access for a while but customer service fixed that promptly. Sometimes a customer cannot sign in and the issue resolves itself in a day but i can never tell if it was a user error or temporary software glitch. It has a lot of action logging features that I don't have time to play with.

Many features are over my head (and available time) to install or implement. You can blame that on my head and lack of time, or on the software not being as user-friendly as it could be. I don't have anything else to compare it to.

Access issues for a visually disabled user. Maybe this is beyond anyone's capacity to fix but I have a visually disabled user who is unable to consistently access the forum. Has to do with her text reading software not able to pick up click boxes and the like. I think that a tech would need to sit down with her at her computer to adequately understand the access issue. I suspect this is commonplace.

Response from Website Toolbox

Hi Larry!

Thanks for the 5-star review! I'm glad Website Toolbox has been easy for you to set up and that you're earning money from your forum through our Paid Access feature!

If you ever decide that you want to explore the more advanced features a bit more, try our help center for detailed guidance. Even better, just live chat, call, or email us anytime and we'd be glad to walk you through it!

Thanks!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Verified Reviewer

LOVE Website Toolbox!

Used Daily for 2+ years
Reviewed on 2018/10/23
Review Source: Capterra

Our website forum is integral to our sales. As customers post photos on our forum it encourages others to buy the product. The forum provides a great customer community. It includes members from all around the world.

Pros

The number one thing I love about Website Toolbox is the ease of integrating a forum into my website. The forum sits on their servers so there's no software or maintenance required on my end. In addition their team will work closely with you to ensure your forum looks exactly like your website. Plus the flat monthly fee includes unlimited image storage which is so important to us since we cater to woodworkers and almost every post includes images. Website Toolbox is continually improving and upgrading the software which I love.

Cons

I don't have any negatives. One feature I'd love to see in the future would be a built in translator for foreign language posts and for members from different countries to be able to view the forum in their native language.

Response from Website Toolbox

Hi there!

Thanks for your awesome 5-star review! There's nothing that makes us happier than seeing "love" in all capital letters! :)

Built-in translation of user's posts to another user's current language is a fantastic suggestion. Thanks for that! We will add it in the future.

Note that users can see the forum in their own language. The forum automatically detects the language that the user speaks and displays the forum in that language. 12 different languages are supported, and we can add any other language upon request. This is supported in any forum theme created within the last 2 years.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Wendy M.

A True Asset

Used Other for 2+ years
Reviewed on 2019/08/06
Review Source: Capterra

We all love it! As the Admin, I find it very easy to use and create content for the users. The users all love the ability to chat and get info from each other.

Pros

As a Life Coach, I occasionally run book groups for my clients, when I do I use this software. It has helped my clients be able to learn and grow and change their lives. I write assignments and then each client reads the book and posts their input on the board for the group to read and interact with. It helps the client to not feel that they are the only person dealing with a specific situation and helps them leave their issues behind them. Thanks for this very useful tool!

Cons

I currently have one client who has changed her name and unfortunately there is no way to change her name on her account. We have discovered that in order to begin using her new legal name she must close out her old account and begin a new one, but that would be abandoning all previous posts and content. I wish it was easier to edit personal info so that my client could edit her name and keep her contributions.

Response from Website Toolbox

Hi Wendy! Thanks for your great feedback! I'm so glad that the forum is helping all of your clients.

As an admin, you can edit a user's username or their legal full name if they provided that. Here are instructions on how to change the username: https://www.websitetoolbox.com/support/changing-the-username-of-a-user-76

Here are instructions on how to edit a user's profile to change their full name: https://www.websitetoolbox.com/support/editing-members-254
(Users can also do that themselves.)

If you're using a custom Single Sign On integration which uses the full name and because of that you aren't able to change that information, please contact our support team and we'll be glad to make the change for you.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10
Petra L.

Issues with email receiving

Used Daily for 2+ years
Reviewed on 2019/08/06
Review Source: Capterra

Useful but too many issies

Pros

Ease of use and set up. Setting it up and customizing it was easy.

Cons

A large number of people i forum do not reveive emails, and no fix is offered. Fixes are offered only on individual basis when tech support is contacted reg a certain user.

Response from Website Toolbox

Thanks for your review Petra! I'm glad that setting up and customizing the forum was easy for you!

We've recently worked to make any email delivery issues very transparent to the user. If the email isn't received due to a returned email from the email provider (full inbox, non-existent email address, etc.) , we show a message to the user informing them of that when they log in to the forum.

In the next few weeks, we'll also be making a change that will show a notification in the forum Notifications menu if a user is unsubscribed from any type of email due to the email being returned as spam either because the email provider returned it as spam or the user marked it as spam.

This way it'll be super clear why an email wasn't received by a specific user.

We're also constantly monitoring email delivery to email providers to ensure that your forum maintains the highest possible email reputation score to ensure successful email delivery.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
User Recommendation
8.6/10
Based on 79 reviews
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Website Toolbox Pricing

Starting from
US$19,00/month
Pricing options
Free Trial
Subscription
Value for money

Website Toolbox offers 3 pricing tiers.

Basic: $19/month for 25K page views per month
Standard: $49/month for 250K page views per month
Premium: $199/month for 2M page views per month

Value for Money
4.4/5
Based on 79 reviews
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Website Toolbox Features

  • Automatic Notifications
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Social Media Integration
  • Website Management

  • API
  • Access Control
  • Activity Dashboard
  • Custom Forms
  • Drag & Drop Interface
  • Electronic Payments
  • Product Catalog
  • Reporting & Statistics
  • Search Functionality
  • Template Management
  • Third Party Integration
  • eCommerce Integration
  • eCommerce Management
Features
4.1/5
Based on 79 reviews
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Additional information for Website Toolbox

Key features of Website Toolbox

  • @mentions
  • Advertising management
  • Approval process control
  • Assignment management
  • Automatic notifications
  • Avatars
  • Calendar management
  • Chat functionality
  • Chat room
  • Content filtering
  • Content management
  • Content moderation
  • Customizable branding
  • Customizable themes
  • Data import / export
  • Discussion board
  • Event management
  • File management
  • Group forums
  • Group management
  • Import / export data
  • Instant messaging
  • Mass emailing
  • Member database
  • Member forums
  • Multi-language
  • Online forums
  • Permission management
  • Polls
  • Registration management
  • SEO management
  • Single sign on
  • Social sharing
  • Unicode (UTF-8)
  • User photos
  • Video management
  • Video streaming

Benefits

  • Website Toolbox supports social sharing, allowing users to share forum content effectively on social sites.
  • Website Toolbox facilitates login with Facebook, offering users a simple sign in process.
  • Website Toolbox provides a built-in chat room and instant messenger service, encouraging forum visitors to engage quickly and easily.
  • Website Toolbox includes an online calendar, enabling users to organize events efficiently.
  • Users can add their own advertising or charging subscription fees, helping users to monetize their forum.

  • Website Toolbox FAQs

    Below are some frequently asked questions for Website Toolbox.

    Q. What type of pricing plans does Website Toolbox offer?

    Website Toolbox offers the following pricing plans:

    Starting from: US$19,00/month

    Pricing model: Subscription

    Free Trial: Available

    Website Toolbox offers 3 pricing tiers.

    Basic: $19/month for 25K page views per month
    Standard: $49/month for 250K page views per month
    Premium: $199/month for 2M page views per month

    Q. What are the main features of Website Toolbox?

    Website Toolbox offers the following features:

    • @mentions
    • Advertising management
    • Approval process control
    • Assignment management
    • Automatic notifications
    • Avatars
    • Calendar management
    • Chat functionality
    • Chat room
    • Content filtering
    • Content management
    • Content moderation
    • Customizable branding
    • Customizable themes
    • Data import / export
    • Discussion board
    • Event management
    • File management
    • Group forums
    • Group management
    • Import / export data
    • Instant messaging
    • Mass emailing
    • Member database
    • Member forums
    • Multi-language
    • Online forums
    • Permission management
    • Polls
    • Registration management
    • SEO management
    • Single sign on
    • Social sharing
    • Unicode (UTF-8)
    • User photos
    • Video management
    • Video streaming

    Q. Who are the typical users of Website Toolbox?

    Website Toolbox has the following typical customers:

    Freelancers, Mid Size Business, Small Business

    Q. What languages does Website Toolbox support?

    Website Toolbox supports the following languages:

    English

    Q. What type of pricing plans does Website Toolbox offer?

    Website Toolbox has the following pricing plans:

    Subscription

    Q. Does Website Toolbox support mobile devices?

    We do not have any information about what devices Website Toolbox supports

    Q. What other apps does Website Toolbox integrate with?

    Website Toolbox integrates with the following applications:

    Joomla, Wordpress

    Q. What level of support does Website Toolbox offer?

    Website Toolbox offers the following support options:

    Knowledge Base, Online Support, Phone Support