Officetrax Facilities

Cloud-based facility management - more than just CMMS

About Officetrax Facilities

Officetrax provides a cloud-based solution that helps facility managers handle multiple locations, vendors, and customers through a single interface, connecting each team member in real time. Like a virtual assistant for business workflows, Officetrax lets users automate, report, and analyze to help lower costs and improve on efficiency within facilities.

Officetrax offers all the tools available to users from their favorite device, no matter where they are. Users can attach pictures from on-site, get alerts on work progress, and close out work as soon as it's complete. Entire teams can see all maintenance information in one place, and team leaders can instantly see if work is overdue, what is being worked on, and what they might need to follow up on. Users can track parts, complete purchasing and transferring, and optimize inventory levels.

Users can create, assign, dispatch, and manage unlimited work orders, and service providers can accept and manage all work orders with Officetrax. Users can also create automated preventive maintenance schedules that dispatch work orders based on trade and date triggers. Organizations have the ability to go green by having everything from invoices to reports in the cloud, allowing users to opload all relevant files, record important notes, and even manage calendars.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Officetrax Facilities

Key benefits of Officetrax Facilities

  • Officetrax is a customizable solution that is available through the cloud on any device in any browser, enablibg users to upload all relevant files, record important notes, and even manage the calendar while on the go.

  • Tools for multi-location management enable users to create, assign, dispatch, and manage unlimited work orders for any location.

  • Create custom reports and filter all data so that only the most important information is being shown.

  • Real time updates and notifications allow team leaders to instantly see if work is overdue, what is being worked on, and what they might need to follow up on.

  • Officetrax offers the flexibility to connect with other software.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Officetrax Facilities

    Images

    Officetrax Facilities Software - Dashboard
    Officetrax Facilities Software - Overview
    Officetrax Facilities Software - Facility overview
    Officetrax Facilities Software - Inventory
    Officetrax Facilities Software - Invoices
    Officetrax Facilities Software - Work orders
    Officetrax Facilities Software - Cloud based access
    Officetrax Facilities Software - Real time status
    Officetrax Facilities Software - Mobile access
    View 10 more
    Officetrax Facilities video
    Officetrax Facilities Software - Dashboard Officetrax Facilities Software - Overview Officetrax Facilities Software - Facility overview Officetrax Facilities Software - Inventory Officetrax Facilities Software - Invoices Officetrax Facilities Software - Work orders Officetrax Facilities Software - Cloud based access Officetrax Facilities Software - Real time status Officetrax Facilities Software - Mobile access

    Features

    Total features of Officetrax Facilities: 45

    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Asset Lifecycle Management
    • Asset Tracking
    • Automated Scheduling
    • Billing & Invoicing
    • Calendar Management
    • Commercial Properties
    • Customizable Fields
    • Customizable Reports
    • Data Import/Export
    • Document Storage
    • Equipment Maintenance
    • Equipment Management
    • Facility Scheduling
    • Fixed Asset Management
    • Historical Reporting
    • Incident Management
    • Inspection Management
    • Inventory Control
    • Inventory Management
    • Inventory Tracking
    • Invoice Management
    • Maintenance Management
    • Maintenance Scheduling
    • Mobile Access
    • Monitoring
    • Multi-Location
    • Preventive Maintenance
    • Purchase Order Management
    • Real Time Data
    • Real Time Notifications
    • Real Time Reporting
    • Reporting & Statistics
    • Residential Properties
    • Service History
    • Status Tracking
    • Technician Management
    • Third Party Integrations
    • Vendor Management
    • Work History
    • Work Order Management
    • Workflow Management

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    Maxpanda CMMS

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    Limble CMMS

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    eWorkOrders CMMS

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    Reviews

    Overall rating

    4,1 /5
    (38)
    Value for Money
    4,0/5
    Features
    3,9/5
    Ease of Use
    4,0/5
    Customer Support
    4,4/5

    Already have Officetrax Facilities?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 38
    Jeffrey C.
    Overall rating
    • Industry: Facilities Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    A great overall product!

    Reviewed on 2021/12/09

    Great experience on both sides of the portal! Awesome support an the capabilities are endless.

    Great experience on both sides of the portal! Awesome support an the capabilities are endless.

    Pros

    Inclusive tracking, messaging, follow up capabilities, billing, tracking etc

    Cons

    Does not run on anything other than Internet Explorer at full performance. If booted off or closed, you cannot jump back on. You have to wait approx. 5 minutes for the program to allow you to log back on. When you do a search by tracking, location or request number, you cannot hit the taks tab to re-populate the entire list. You must wait.

    Andrew B.
    Overall rating
    • Industry: Oil & Energy
    • Company size: 1 001-5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Officetrax

    Reviewed on 2017/05/04

    My overall experience with officetrax has been wonderful. My account specialist rep has been...

    My overall experience with officetrax has been wonderful. My account specialist rep has been absolutely essential in the process. If there is one thing that truly takes away from the experience, it is the limited ways to use Officetrax. As a dispatcher for a fueling retailer, I am constantly receiving calls outside of the office, but can not use Officetrax on my Iphone or MacBook. This is a major problem for me, especially when taking vacation, or out sick.

    Pros

    Officetrax is very easy to use and can be customized to fit the specific needs of any business. Invoicing through Officetrax is very intuitive.

    Cons

    Exclusive to internet explorer (full functionality). This is my chief complaint about Officetrax and the one thing that could take the experience to the next level. With all the operating systems available, it is very frustrating that I can not perform the basic functions of Officetrax on the go; either on my phone or tablet.

    Response from Becca

    Andrew,
    First of all, thank you so much for leaving us a review! We’re glad your experience working with us has been wonderful – we pride ourselves on creating meaningful partnerships with our customers.
    I would like to point out that while the version of Officetrax you use is limited in use (can’t use on Mac or iPhone), we have a new version this year that works across all devices and systems! Our Account Specialists will reach out shortly to show you how it works and discuss your interest in it – we think you’ll like the ability to use on your Mac in Safari!

    Marion D.
    Overall rating
    • Industry: Facilities Services
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    Officetrax is missing end to end solutions for national service providers

    Reviewed on 2018/04/02

    no

    no

    Pros

    "generally" easy to use.

    Cons

    There are many cons, but to summarize at a high level:

    - We are a National (and Canadian) provider of electrical services. Our sub-contractor electricians generally do not provide us with zip codes for their service areas. It would be nice if Officetrax had the ability to dispatch based on counties and geographic regions (ie: NE Oklahoma).
    - The reporting functionality is horrible. All I get is a data dump that I have to manipulate myself in Excel.
    - Tracking which customers have paid us and which subcontractors we need to pay is impossible in Officetrax. I have to do it all via Excel.
    - The Timeout function is annoying. There is no save feature so if we step away from our desk for too long all of our work is lost.
    - We should have the ability to build our own pull-down menu fields (example: the Dispatch Status field)
    - When looking at ALL work orders it is difficult to tell which are in Invoice Pending status unless you click on each individual work order.
    - Notification flags are missing - when a WO is placed in Invoice Pending status it would be nice for the person/dept in charge of creating an invoice to receive a notification email that is auto generated.
    - When employee A opens a work order, and Employee B adds notes to the WO Feed, employee A should receive an email notice that the WO has been updated.

    Response from Becca

    Hi Marion,

    Thank you for taking the time to leave us this feedback! We're so sorry to hear that you were having trouble. Your Account Specialist has already been in touch and we hear that a lot of the cons were addressed immediately for you. Feel free to reach out to us any time you have a question or need any help!

    Carol C.
    Overall rating
    • Industry: Facilities Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Favorite

    Reviewed on 2019/05/14

    OfficeTrax allowed me to leave an antiquated system years ago, and when starting our current...

    OfficeTrax allowed me to leave an antiquated system years ago, and when starting our current company gave us the opportunity to grow past spreadsheets. We are able to effectively track and complete work orders based on our client's Service needs!

    Pros

    Ease of entering and tracking work orders from inception to completion. There is never a question where the work order is in the workflow. This system has all you need and if something isn't there they can and will customize your profile. It also does not cost to have vendors sign in and submit their documents/ Invoicing.

    Cons

    While it is hard to find something negative about this software, I do think that the ability to add or customize status' and the work order page by our client's needs.

    Caroline R.
    Overall rating
    • Industry: Automotive
    • Company size: 501-1 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Previously managing call requests thru Excel, now using a very cost efficient, robust program...

    Reviewed on 2017/05/04

    Pros

    Historical Data; Electronic work requests submitted from the Retail locations very clear; Reporting functionality is easy

    Cons

    Implementing changes to the platform is not easy and we do not get the benefit of other user's ideas/changes; The cost of these change implementations as well.

    Response from Becca

    Caroline,
    Thank you very much for the review! We take our customer’s feedback to heart to make sure we continually improve on Officetrax. With that being said, I am excited to say that in our new version of Officetrax you will be able to benefit from other users’ ideas with more regular updates and new features. I believe you’ve already been in discussions with our team on moving to this new package and we will follow up to make sure that is still the case!

    Showing 5 reviews of 38 Read all reviews

    Officetrax Facilities FAQs

    Below are some frequently asked questions for Officetrax Facilities.

    Officetrax Facilities offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Contact Core 7 Technologies for custom pricing.

    Officetrax Facilities has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Officetrax Facilities supports the following languages:

    English

    Officetrax Facilities supports the following devices:

    We do not have any information about what integrations Officetrax Facilities has

    Officetrax Facilities offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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