Spoke Phone

Turn mobile phones into your business phone system / PBX.

4,7 /5 (40 reviews) Write a Review!

Spoke Phone Overview

What is Spoke Phone?

The Spoke Phone app turns mobile phones into a business class phone system for small businesses.

Spoke is very simple to setup and use, yet has the big company phone system features that your growing small businesses needs.

We've found a gap in the virtual phone system market. If you are more than three people, the simple phone systems do not provide enough big phone system features. If you've got less than 100 people, the other systems are too complex for employees to use, and you don't have an IT guy to figure it all out.

Spoke sits in the middle. Dead simple for employees to use, yet Spoke has enough of the big phone system features you need to grow your business. And, you can set it up in a few minutes without an IT Guy.

Spoke does the usual things, answers and routes calls, provides team calling, multiple offices, voicemail, call transfer, international and local calls, etc.

Spoke Phone Overview

Pricing

Starting from
US$79,00/month

Pricing options

Free Trial
Subscription
Value for money

$79 is for five users, including unlimited calls.


Spoke Phone Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 4 others, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Calls ring and answer just like other calls - fully integrated into the native mobile.
Employee directory makes calling anyone easy.
Call anywhere in the world.
Employee presence and availability built in.
Switch from VoIP (HD Voice) to carrier when Wi-Fi/Data drops, and keep on talking.
Announce calls with warm-transfer. Connect caller and leave, or stay on a 3-way call.
Spoke Phone screenshot: Calls ring and answer just like other calls - fully integrated into the native mobile. Spoke Phone screenshot: Employee directory makes calling anyone easy. Spoke Phone screenshot: Call anywhere in the world. Spoke Phone screenshot: Employee presence and availability built in. Spoke Phone screenshot: Switch from VoIP (HD Voice) to carrier when Wi-Fi/Data drops, and keep on talking. Spoke Phone screenshot: Announce calls with warm-transfer. Connect caller and leave, or stay on a 3-way call.

Spoke Phone Reviews

Spoke Phone Reviews

Overall rating
4,7
/
5
Excellent
31

Very good
7

Average
1

Poor
0

Terrible
1

Value for Money
4,7
Features
4,5
Ease of Use
4,7
Customer Support
4,8
95% recommended this app
Martin G.

The Future is Here!!

We are a small, but growing team and have always battled with our phone systems. Number of incoming lines, number of handsets, complex configuration, no options for remote workers. Spoke has solved all these problems and given us much more functionality for less cost per month. We will never need to think about another phone system again. If we have 20 or 200 team members, or have 1 or 10 different locations, Spoke will make it all so simple.


Jami-lee T.

Much easier than other well known brands

It has replaced our desk phone meaning multiple people can be 'in the office' without actually being in the office! It also helps over the weekend, we never miss any calls.


Justine P.

Great product to invest in.


Randall J.

Its the frustrations that matter

No desk phones, fully mobile


Dave R.

Spoke user review

Positive and co-opertative


Martin G.
Industry: Utilities
Company size: 11-50 Employees

The Future is Here!!

Used Daily for 1-5 months
Reviewed on 2019/01/23
Review Source: Capterra

We are a small, but growing team and have always battled with our phone systems. Number of incoming lines, number of handsets, complex configuration, no options for remote workers. Spoke has solved all these problems and given us much more functionality for less cost per month. We will never need to think about another phone system again. If we have 20 or 200 team members, or have 1 or 10 different locations, Spoke will make it all so simple.

Pros

Spoke provides our team with freedom of communication. They have access to the rich feature set of an enterprise telephone system right on their mobile phone. Our team members have conversions with each other and/or our customers from anywhere. We are no longer tied to our desk phone. Importantly, our team can also control when they are available for calls and easily access voice mail and call recordings. Conference Calls - WOW! They are so simple on Spoke. No special numbers to remember, no pin codes. Just setup the call and the Spoke does the rest.

Cons

Nothing about the software, just be careful with blue tooth headset compatibility. Best to stick to the ones that have been tested and recommended by Spoke.

Response from Spoke Network

Hi Martin, thanks so much for the review.

We're looking forward to bringing AI voice productivity and integrations to your team this year!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jami-lee T.
Industry: Consumer Services
Company size: 2-10 Employees

Much easier than other well known brands

Used Daily for 1-5 months
Reviewed on 2020/02/18
Review Source: Capterra

It has replaced our desk phone meaning multiple people can be 'in the office' without actually being in the office! It also helps over the weekend, we never miss any calls.

Pros

We have a part time office managers, meaning we need to switch between who gets calls for the day. With our previous supplier it was clunky and would take on average 10 minutes just to switch users. Spoke Phone is SO EASY to do and all within 4 clicks! Once we were set up (heaps of support and help with this) we were off and racing. We still have questions every now and then and the online chat box is really easy and convenient.

Cons

Bit confusing during set up with an auto-attendant but understand it all now . We'd really like an automatic text function so if someone leaves a voicemail they get a text saying we will call you back soon.

Response from Spoke Network

Hi Jami-Lee.

Thanks so much for the review and feedback about the auto-attendants.

We've some good plans for simplifying auto-attendants and the entire onboarding, so your feedback is helpful.

Best regards, Jason

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Justine P.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Great product to invest in.

Used Daily for 6-12 months
Reviewed on 2020/09/18
Review Source: Capterra

Pros

I like that it's very user-friendly and simple. Updates are also very great - they listen to what the customers want and make the improvements with them in mind. I also like the fact that this software is able to cross the borders between different team members no matter where in the world you are. Customer support is also superb and very friendly. I haven't encountered one single rude person when I ask for help via spoke. They are always ready to help - especially [SENSITIVE CONTENT HIDDEN]. Thank you for your help.

Cons

Dropped calls are happening from time to time but it's not really the software fault. Mostly it's because of the carrier or the internet connection. It can be a bit frustrating when that happens but the customer support are always ready to give clarification on what is happening and also how to fix the problem- that is if it can be fixed at the moment.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Randall J.
Industry: Computer Software
Company size: 2-10 Employees

Its the frustrations that matter

Used Daily for 2+ years
Reviewed on 2020/09/23
Review Source: Capterra

No desk phones, fully mobile

Pros

available on the mobile, anywhere, anywhere

Cons

the music and tones when answering a call...which my customer does not hear...but is already asking if i am there....

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Dave R.
Industry: Medical Devices
Company size: 2-10 Employees

Spoke user review

Used Daily for 2+ years
Reviewed on 2020/09/22
Review Source: Capterra

Positive and co-opertative

Pros

Ease of use. Intuitive.
Enabled larger team to have access to calls
Responsive help team

Cons

3rd party issues when in poor reception areas

Response from Spoke Network

Thanks for your review Dave.

We are glad your team is enjoying the productivity that Spoke Phone can provide.

Yes, we understand the issues in areas of poor reception. As with all VoIP calls, you need to have good data connection (4G/LTE) to ensure good call quality. Alternatively, in poor reception areas you can flick over to carrier calling mode which will provide a better calling experience.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
9,5/10
Based on 40 user ratings
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Spoke Phone Pricing

Spoke Phone Pricing

Starting from
US$79,00/month
Free Trial
Subscription
Value for money

$79 is for five users, including unlimited calls.

$79 is for five users, including unlimited calls.

Value for Money
4,7/5
Based on 40 user ratings
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Spoke Phone Features

Spoke Phone Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,5/5
Based on 40 user ratings
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Categories

Additional information for Spoke Phone

Additional information for Spoke Phone

Key features of Spoke Phone

  • 100% Mobile phone based
  • Auto-attendant
  • Auto-availability
  • Automated Availability / Presence / DND
  • Automated employing on-boarding/off-boarding
  • Call recording
  • Call reminders
  • Call routing
  • Call transfer
  • Carrier calling for rural / low bandwidth areas
  • Customized recordings, music, on-hold advaorials
  • DDI / DID
  • Data encryption
  • Dual-mode. VoIP and carrier calling
  • Employee directory
  • IVR / voice recognition
  • Multiple company numbers
  • Real time updates
  • Receive global calls
  • Schedule-availability
  • Security & encryption
  • See who is calling
  • Team / Group calling (Hunt Groups)
  • Voice mail
  • Voicemail transcription
  • Warm-transfer / call announce

Benefits

Made for mobile and remote workers. Companies that have mobile and remote workers need specific features that support the way their mobile employees work and connect with customers. Features like Spoke's ability to downgrade from VoIP to carrier calling while on a call as an example, which is great for when Wi-Fi or 4G data drops as people move about.

Dual-mode works over Wi-Fi/4G and carrier network. VoIP is great if you've got good WiFi or 4G data. The troubles start when you don't. Spoke solves this by working in two modes depending on your environment. HD calling (using VoIP) for when you’ve got great WiFi or 4G data, and carrier calling that uses your carrier’s voice network for when your data signal is not so good. Users can choose to operate on either mode, or switch in real time depending on their situation.

Designed 100% for mobile phones. Most business phone systems provide a simple app that you can use to take calls when you are not at your desk. Spoke has been designed specifically for use on a mobile phone. This means you get all the traditionally complex PBX features and more, made to work well on a mobile device.

Made for small business. Spoke focuses on small business from 5 to 100 employees with mobile and remote workers. We are focused on their needs and are not trying to be anything else.

Simple to setup and use. You can set up Spoke in three minutes or less, and your administrators and employees don't need any complex training or certification - it's just phone calls after all!

Spoke Phone FAQs

Spoke Phone FAQs

Below are some frequently asked questions for Spoke Phone.

Q. What type of pricing plans does Spoke Phone offer?

Spoke Phone offers the following pricing plans:

Starting from: US$79,00/month

Pricing model: Subscription

Free Trial: Available

$79 is for five users, including unlimited calls.

Q. What are the main features of Spoke Phone?

Spoke Phone offers the following features:

  • 100% Mobile phone based
  • Auto-attendant
  • Auto-availability
  • Automated Availability / Presence / DND
  • Automated employing on-boarding/off-boarding
  • Call recording
  • Call reminders
  • Call routing
  • Call transfer
  • Carrier calling for rural / low bandwidth areas
  • Customized recordings, music, on-hold advaorials
  • DDI / DID
  • Data encryption
  • Dual-mode. VoIP and carrier calling
  • Employee directory
  • IVR / voice recognition
  • Multiple company numbers
  • Real time updates
  • Receive global calls
  • Schedule-availability
  • Security & encryption
  • See who is calling
  • Team / Group calling (Hunt Groups)
  • Voice mail
  • Voicemail transcription
  • Warm-transfer / call announce

Q. Who are the typical users of Spoke Phone?

Spoke Phone has the following typical customers:

Small Business

Q. What languages does Spoke Phone support?

Spoke Phone supports the following languages:

English

Q. What type of pricing plans does Spoke Phone offer?

Spoke Phone has the following pricing plans:

Subscription

Q. Does Spoke Phone support mobile devices?

Spoke Phone supports the following devices:

Android, iPhone

Q. What other apps does Spoke Phone integrate with?

We do not have any information about what integrations Spoke Phone has

Q. What level of support does Spoke Phone offer?

Spoke Phone offers the following support options:

FAQs, Online Support, Knowledge Base, Phone Support, Video Tutorials