Spoke Phone

4.7 (53)
Write a Review!
Great customer conversations anywhere, on any device.

About Spoke Phone

Spoke Phone is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with your CRM and everything else, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more.

The Problem

Today, only a small portion of your employees are equipped or have the skills to have highly-contextual, complex, and personalized customer conversations.

The Solution

Spoke empowers every employee with the information and skills to hold high-quality compliant conversations that drive positive customer and business outcomes.

To achieve this, Spoke Phone combines the best parts of traditional business phone systems, high-cost contact centers, and leading business process automation, and has made it all easy to use on a mobile phone or desktop.

By integrating a customer’s information, processes, and automation into calls, SMS, and WhatsApp conversations occurring on mobile phones, desktops, and other devices, Spoke drives business to a new level.


Key benefits of Spoke Phone

Drive more sales & better experiences
Spoke upskills employees by guiding them to say and collect the right things so deals move forward and customers get better experiences.

More efficient, increased productivity
Bring together disparate systems, information, and processes with automation that interacts with calls and messages to kick off workflows, update data, and complete administration tasks on behalf of employees.

Compliant conversations
FINRA and HIPAA compliant calls, SMS, and WhatsApp conversations on mobile phones and desktops devices.

Design for mobile-first for field operations
Spoke is the only platform designed mobile-first for field, frontline, and mobile workers. With 100% feature parity across all devices, Spoke makes complex communications simple and beautiful to use.

Future-proofed
Spoke is built on Twilio, a programmable communications platform. Should business needs suddenly change, customers can use Twilio to tweak the way Spoke Phone works. Customers now have a future-proofed “evergreen” communications platform that always works the way they need it to.


Images

Spoke Phone Software - Spoke Phone Cloud Business Phone System Core Features — Calls, SMS, WhatsApp, Team Inbox, Group Messaging +more
Spoke Phone Software - Spoke Phone Data Driven Personalized IVRs and Call Routing powered by CRM and other Customer Data
Spoke Phone Software - Spoke Phone Real Time Personalized Customer Insights and Journeys Help Employees Provide Better Customer Experiences
Spoke Phone Software - Spoke Phone Guided Conversations and Custom Forms Help Employees Ask and Say this Right Things To Close More Deals and Capture The Right Business Data Into Your CRM
Spoke Phone Software - Spoke Phone Automation Platform and API Integrates to Multiple CRM and Other Cloud Platforms To Automate Data Updates, Kick Off Workflows, Drive Productivity, Efficiencies, and Compliance.
View 7 more
Spoke Phone video
Spoke Phone video
Spoke Phone Software - Spoke Phone Cloud Business Phone System Core Features — Calls, SMS, WhatsApp, Team Inbox, Group Messaging +more
Spoke Phone Software - Spoke Phone Data Driven Personalized IVRs and Call Routing powered by CRM and other Customer Data
Spoke Phone Software - Spoke Phone Real Time Personalized Customer Insights and Journeys Help Employees Provide Better Customer Experiences
Spoke Phone Software - Spoke Phone Guided Conversations and Custom Forms Help Employees Ask and Say this Right Things To Close More Deals and Capture The Right Business Data Into Your CRM
Spoke Phone Software - Spoke Phone Automation Platform and API Integrates to Multiple CRM and Other Cloud Platforms To Automate Data Updates, Kick Off Workflows, Drive Productivity, Efficiencies, and Compliance.

Not sure about Spoke Phone? Compare with a popular alternative

Spoke Phone

4.7 (53)
VS.
Highly reviewed

Starting Price

US$15.00
month
US$10.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

99
6

Integrations

18
No integrations found

Ease of Use

4.7 (53)
4.6 (708)

Value for Money

4.7 (53)
4.6 (708)

Customer Service

4.8 (53)
4.2 (708)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Google Voice

4.5
#1 Alternative to Spoke Phone
Google Voice is a phone system and call management software that integrates with your Gmail account and allows you to...

Zoom Workplace

4.6
#2 Alternative to Spoke Phone
With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace,...

Zoom Phone

4.5
#3 Alternative to Spoke Phone
Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration...

Domo

4.3
#4 Alternative to Spoke Phone
Domo is a comprehensive AI and data platform that connects and prepares data from any source, enabling users to...

Reviews

Overall rating

4.7 /5
(53)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support
4.8/5

Already have Spoke Phone?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 53
Regan
Regan
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Unicrest

Reviewed on 2021/08/06

Pros

easy to use, simple installation and set up when you are already using a VIOP.
it is very simple but gets the important stuff right like call quality and reliability (so far)

Cons

3CX being a very old software had a lot more features that are missing in spoke. main ones are...
switchboard
immediate integration with hubspot
more admin controls like adjusting users settings remotely (very helpful)
contact page pop up when customer calls in

Wil
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good functions, easy to use, great support

Reviewed on 2023/11/29

Pros

Day to day operations are great and easy to onboard our staff into. There is no hardware investment in maintaining devices for our remote team. Administrative functions are also great in setting up and managing users and the integration into Hubspot to track calls is really beneficial to manage our sales team quotas.

Cons

There is a bit of a lag in our VoiP calls, in which our team have gotten use to but still remains a bit jarring in our customer calls.

Alternatives Considered

Google Voice and Zoom Phone

Reasons for Choosing Spoke Phone

We switched from zoom because at the time zoom telephone was not available in Australia.

Switched From

Zoom Workplace

Reasons for Switching to Spoke Phone

Whilst researching an inappropriate product, pricing and functionality were the key drivers for our choice for Spoke.
Kenneth
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Spoke Phone, the best way to organize your company's communication both in the office and in...

Reviewed on 2025/01/30

Pros

Spoke phone was like having a full PBX phone system that could be taken anywhere. I love the ability to split a single phone line into multiple extensions, allow those extensions to set up their own voicemail and the ability to transfer calls, even from a cell phone, to another extension. The feature that allows incoming calls to roll over from one extension to another so that the call is answered by a live person within the company and not go to voicemail is an invaluable feature. Voicemails were emailed to an address that the owner of the extension had on file and was transcribed had an attachment with the voicemail audio. That voicemail could also be forwarded or shared by email with other employees. Spoke allowed our company to have professional and easy to use communications. All of these features along with the knowledgeable and helpful and professional staff at Spoke Phone makes this service, in my opinion, the best out there. I would recommend Spoke Phone to anyone looking for a way to organize communications within their company both in the office and in the field.

Cons

I can honestly say that I did not have any negative experiences with Spoke Phone. I love their service!

Brett
Overall rating
  • Industry: Textiles
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Spoke phone review

Reviewed on 2023/11/30

Good. Ease of use to manage as an administrator

Good. Ease of use to manage as an administrator

Pros

Simple set up and implementation.

Cons

Call quality can vary when moving around premise

ALAN
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This platform works well and support is Excellent.

Reviewed on 2020/11/20

FANTASTIC. We are really impressed with such a wonderful way to run call management in a very...

FANTASTIC. We are really impressed with such a wonderful way to run call management in a very flexible way with very reasonable costs. The customer support is also far beyond what we have received from telcos here in Australia such as telstra, optus and iinet.

Pros

Easy and fast to set up and learn. Feature packed with many options to customise. Fantastic support and fair about allowing you to use on trial longer until you are sure you want to implement a change to this modern platform. They are always updating and giving plenty of information on what is new.

Cons

Calls received will not experience the usual answered by a person. I didn't look into changing the Nina with our own pre recorded tape, however it works well.

Response from Spoke Network

Thanks for the great review, Alan. So glad Spoke Phone is working well for you and your business!

Showing 5 reviews of 53 Read all reviews

Spoke Phone FAQs

Below are some frequently asked questions for Spoke Phone.

Spoke Phone offers the following pricing plans:

  • Starting from: US$15.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Mix-and-match licensing allows you to buy the right license type for each user so you're not wasting money buying features some users won't use.

Spoke Phone has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Spoke Phone supports the following languages:

Brazilian Portuguese, English, French, Spanish

Spoke Phone supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Spoke Phone integrates with the following applications:

Cisco Unified Communications Manager, Copper, Dynamics 365 Business Central, GoodData, HubSpot CRM, Microsoft 365, Microsoft Power Automate, Microsoft Power BI, NowCerts, Pipedrive, Pipefy, Salesforce Platform, Segment, Slack, SugarCRM, Twilio, Twilio Flex, Zoho CRM

Spoke Phone offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Spoke Phone.