Spoke Phone

Spoke Phone

Turn mobile phones into your business phone system / PBX.

4.7/5 (32 reviews)

Spoke Phone Overview

The Spoke Phone app turns mobile phones into a business class phone system for small businesses.

Spoke is very simple to setup and use, yet has the big company phone system features that your growing small businesses needs.

We've found a gap in the virtual phone system market. If you are more than three people, the simple phone systems do not provide enough big phone system features. If you've got less than 100 people, the other systems are too complex for employees to use, and you don't have an IT guy to figure it all out.

Spoke sits in the middle. Dead simple for employees to use, yet Spoke has enough of the big phone system features you need to grow your business. And, you can set it up in a few minutes without an IT Guy.

Spoke does the usual things, answers and routes calls, provides team calling, multiple offices, voicemail, call transfer, international and local calls, etc.

Pricing

Starting from
US$79,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, Japan, Latin America, Mexico

Supported Languages

English

Spoke Phone Reviews

Overall rating
4.7/5
97% positive reviews
26
Excellent
5
Very good
0
Average
0
Poor
1
Terrible
Martin G.

The Future is Here!!

Used Daily for 1-5 months
Reviewed on 2019/01/23
Review Source: Capterra

We are a small, but growing team and have always battled with our phone systems. Number of incoming lines, number of handsets, complex configuration, no options for remote workers. Spoke has solved all these problems and given us much more functionality for less cost per month. We will never need to think about another phone system again. If we have 20 or 200 team members, or have 1 or 10 different locations, Spoke will make it all so simple.

Pros

Spoke provides our team with freedom of communication. They have access to the rich feature set of an enterprise telephone system right on their mobile phone. Our team members have conversions with each other and/or our customers from anywhere. We are no longer tied to our desk phone. Importantly, our team can also control when they are available for calls and easily access voice mail and call recordings. Conference Calls - WOW! They are so simple on Spoke. No special numbers to remember, no pin codes. Just setup the call and the Spoke does the rest.

Cons

Nothing about the software, just be careful with blue tooth headset compatibility. Best to stick to the ones that have been tested and recommended by Spoke.

Response from Spoke Network

Hi Martin, thanks so much for the review.

We're looking forward to bringing AI voice productivity and integrations to your team this year!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Mandi F.

Spoke Review

Used Daily for 6-12 months
Reviewed on 2019/09/09
Review Source: Capterra

Just great overall. I like the fact that we can call from our "landline" number making us look bigger than we are!

Pros

Very easy to set up, and the support is fantastic. They are always online and super helpful. The system itself is also really easy to use and amend as you need it to.

Cons

The only thing I dislike about it is that it doesn't work with Apple Carplay, so if I am in my car and a call comes in, I can "answer" the call but nothing is there and they can't hear me or me hear them.

Response from Spoke Network

Thanks Mandi!

Re: the Apple car play. Please try this.

Answer the call on the Spoke app. The audio should be coming out the iPhone.

then tap the audio button on Spoke and select your car Bluetooth.

Then see if the audio comes out the car.

We see issues with some folks on iPhones where if you answer on the phone, Apple will route the audio to the phone speaker even if you are connected to Bluetooth

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Andrewe J.

Global business through Spoke

Used Daily for 6-12 months
Reviewed on 2019/02/26
Review Source: Capterra

Spoke allowed me to work remotely from another country and still be contactable through the office Phone. Creating a seamless business experience for customers. It also allows easy communication with the other members of the team. Easily one of the best small business communications tools out there.

Pros

The fact that i can work in another country and still be contactable by customers as if i was still in the office.

Cons

It was confusing setting the work hours. I was expecting to set the time i was at work. Instead it was the time i am not at work.

Response from Spoke Network

Thanks Andrew, we're glad you are enjoying Spoke!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Tim J.

Well on the way to something amazing

Used Daily for 1-5 months
Reviewed on 2019/04/02
Review Source: Capterra

Spoke allows us to work from anywhere with a professional phone service at our disposal. Staff can keep their personal phone numbers private while making and receiving calls on their own mobile phones. Voicemail, transferring calls between users and call conferencing are all a breeze and features such as call recording and dictation are beginning to change our workflows for the better.

Pros

Spoke brings the best bits of the office phone systems we’ve always known using the tool we always have with us.

More than that it extends beyond the abilities of traditional systems by leveraging the latest technological advances.

Somehow it does all of this at a very reasonable price with excellent customer service.

Cons

While Spoke is well on the way to greatness it’s still a work in progress. Features like the address book are still a little clunky but I’m told there are plans afoot for making it more user friendly and capable.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Lance L.

Great for Small Business

Used Daily for 6-12 months
Reviewed on 2018/09/03
Review Source: Capterra

Customer service is awesome! Always there to help us out, whether its for billing issues or for help with features! Always able to chat with someone!

Pros

Spoke Phone helps us operate all our small businesses, through our wireless/mobile phones. No desk phones, and ease of mobility.

Cons

I have not hand any problems or concerns about their service.

Response from Spoke Network

Thanks for the kind words Lance. Glad Spoke Phone is working out so well for you in sunny Hawaii!

We'll let you know when the new voice productivity features come out - we would love to hear what you think.

Best regards, The Spoke Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Spoke Phone Pricing

Starting from
US$79,00/month
Pricing options
Free Trial
Subscription
Value for money

$79 is for five users, including unlimited calls.

Spoke Phone Features

  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Reporting & Statistics
  • Voice Mail

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Chat
  • Conferencing
  • Instant Messaging
  • Live / Video Conferencing
  • Monitoring
  • Real Time Reporting
  • SMS Integration
  • Third Party Integration

Additional information for Spoke Phone

Key features of Spoke Phone

  • 100% Mobile phone based
  • Auto-attendant
  • Auto-availability
  • Automated Availability / Presence / DND
  • Automated employing on-boarding/off-boarding
  • Call recording
  • Call reminders
  • Call routing
  • Call transfer
  • Carrier calling for rural / low bandwidth areas
  • Customized recordings, music, on-hold advaorials
  • DDI / DID
  • Data encryption
  • Dual-mode. VoIP and carrier calling
  • Employee directory
  • IVR / voice recognition
  • Multiple company numbers
  • Real time updates
  • Receive global calls
  • Schedule-availability
  • Security & encryption
  • See who is calling
  • Team / Group calling (Hunt Groups)
  • Voice mail
  • Voice mail
  • Voicemail transcription
  • Warm-transfer / call announce

Benefits

Made for mobile and remote workers. Companies that have mobile and remote workers need specific features that support the way their mobile employees work and connect with customers. Features like Spoke's ability to downgrade from VoIP to carrier calling while on a call as an example, which is great for when Wi-Fi or 4G data drops as people move about.

Dual-mode works over Wi-Fi/4G and carrier network. VoIP is great if you've got good WiFi or 4G data. The troubles start when you don't. Spoke solves this by working in two modes depending on your environment. HD calling (using VoIP) for when you’ve got great WiFi or 4G data, and carrier calling that uses your carrier’s voice network for when your data signal is not so good. Users can choose to operate on either mode, or switch in real time depending on their situation.

Designed 100% for mobile phones. Most business phone systems provide a simple app that you can use to take calls when you are not at your desk. Spoke has been designed specifically for use on a mobile phone. This means you get all the traditionally complex PBX features and more, made to work well on a mobile device.

Made for small business. Spoke focuses on small business from 5 to 100 employees with mobile and remote workers. We are focused on their needs and are not trying to be anything else.

Simple to setup and use. You can set up Spoke in three minutes or less, and your administrators and employees don't need any complex training or certification - it's just phone calls after all!

Spoke Phone FAQs

Below are some frequently asked questions for Spoke Phone.

Q. What type of pricing plans does Spoke Phone offer?

Spoke Phone offers the following pricing plans:

Starting from: US$79,00/month

Pricing model: Subscription

Free Trial: Available

$79 is for five users, including unlimited calls.

Q. What are the main features of Spoke Phone?

Spoke Phone offers the following features:

  • 100% Mobile phone based
  • Auto-attendant
  • Auto-availability
  • Automated Availability / Presence / DND
  • Automated employing on-boarding/off-boarding
  • Call recording
  • Call reminders
  • Call routing
  • Call transfer
  • Carrier calling for rural / low bandwidth areas
  • Customized recordings, music, on-hold advaorials
  • DDI / DID
  • Data encryption
  • Dual-mode. VoIP and carrier calling
  • Employee directory
  • IVR / voice recognition
  • Multiple company numbers
  • Real time updates
  • Receive global calls
  • Schedule-availability
  • Security & encryption
  • See who is calling
  • Team / Group calling (Hunt Groups)
  • Voice mail
  • Voice mail
  • Voicemail transcription
  • Warm-transfer / call announce

Q. Who are the typical users of Spoke Phone?

Spoke Phone has the following typical customers:

Small Business

Q. What languages does Spoke Phone support?

Spoke Phone supports the following languages:

English

Q. What type of pricing plans does Spoke Phone offer?

Spoke Phone has the following pricing plans:

Subscription

Q. Does Spoke Phone support mobile devices?

Spoke Phone supports the following devices:

Android, iPhone

Q. What other apps does Spoke Phone integrate with?

We do not have any information about what integrations Spoke Phone has

Q. What level of support does Spoke Phone offer?

Spoke Phone offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials