--- description: Learn how CounSol.com can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CounSol.com Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Mental Health Software](/directory/71/mental-health/software) > [CounSol.com](/software/106667/counsol-com) # CounSol.com Canonical: https://www.getapp.za.com/software/106667/counsol-com Page: 1 / 34\ Next: [Next page](https://www.getapp.za.com/software/106667/counsol-com?page=2) > CounSol.com is an online practice management solution for counselors, with secure messaging, two-way live video, appointment scheduling \& reminders, and more > > Verdict: Rated **4.7/5** by 830 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of CounSol.com Users can manage their availability, appointment types, and session lengths, and allow clients to book appointments online, with hourly, daily, weekly, and monthly availability views. Secure live chat enables instant communication between clients and counselors, with chat sessions automatically stored in admin records. Client records, treatment plans, and progress notes can be securely stored and managed, and the client journal enables clients to create private journal entries and share these with their counselor as they wish. Invoice notifications can be sent to clients via email, and payments can be processed through a range of payment gateway integrations, including Stripe, Authorize.Net, BluePay, and more. CMS-1500 forms can be completed within CounSol.com, and 837 EDI claims can be submitted electronically, with users able to track claim statuses. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 830 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CounSol.com - **Location**: Orlando, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$49,95 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Standard - $49.95/month (Best for practices that do not accept insurance) Standard Plus - $59.95/month (Best for private practices that accept insurance) Premium - $64.95/month (Offer online video and chat sessions, don't accept insurance) Premium Plus - $69.95/month (Accept insurance and offer online video and chat sessions) - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Appointment Scheduling - Billing & Invoicing - Booking Management - Calendar Management - Calendar Sync - Charting - Chat/Messaging - Claims Management - Client Database - Client Management - Client Portal - Compliance Tracking - Confirmations/Reminders - Credit Card Processing - Customizable Forms ## Integrations (9 total) - CSG Forte - CardConnect - Google Calendar - PayJunction - PayPal - PayPal Enterprise Payments - Square Payments - Stripe - authorize.net ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Mental Health Software](https://www.getapp.za.com/directory/71/mental-health/software) ## Related Categories - [Mental Health Software](https://www.getapp.za.com/directory/71/mental-health/software) - [Therapy Notes Software](https://www.getapp.za.com/directory/3631/therapy-notes/software) - [Coaching Software](https://www.getapp.za.com/directory/1491/coaching/software) - [Mental Health EHR Software](https://www.getapp.za.com/directory/2651/behavioral-mental-health-electronic-health-records/software) - [Therapy Software](https://www.getapp.za.com/directory/3539/therapy/software) ## Alternatives 1. [Sessions Health](https://www.getapp.za.com/software/2062955/sessions-health) — 4.9/5 (128 reviews) 2. [EHRYourWay](https://www.getapp.za.com/software/102909/ehr-your-way) — 4.9/5 (529 reviews) 3. [Valant EHR Suite](https://www.getapp.za.com/software/102851/valant-behavioral-health-ehr) — 4.2/5 (339 reviews) 4. [TherapyNotes, LLC](https://www.getapp.za.com/software/102863/therapynotes-com) — 4.7/5 (972 reviews) 5. [Kipu](https://www.getapp.za.com/software/2050299/kipu-emr) — 4.7/5 (218 reviews) ## Reviews ### "Been using for 6 years both as an individual and group" — 5.0/5 > **Jessica** | *20 September 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: It is most helpful to reduce administrative tasks. Reminder phone calls, cards saved on file, filing and billing made easy, clients self scheduling, etc. > > **Cons**: There are things I feel could be streamlined and also would like to see more variety in the reports that are available. > > CounSol's customer service is amazing. My rep gets back with me same day, usually within minutes via phone or email. There are suggestions I have made that end up being implemented. They are always striving to improve features. ----- ### "Happy to have Counsol.com for 15 years\!" — 5.0/5 > **MARSHA** | *10 September 2025* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: I love CounSol.com; I have had it about 15 yrs. Everything is at my fingertips. It is always available ( very important); easy to use; has varied features to fit your office needs. Progress notes have check off boxes that are changeable, and assists in having HIPAA compliance. Clients can log in and complete forms for insurance, personal info, and more. It has option for telehealth sessions. You also have support quickly with your personal case manager. > > **Cons**: Sometimes my clients find it difficult to log on to video sessions, but this seems to be more to do with their difficulty with technology, so I think the more tech savvy one's client is, the better this goes. It normally works super great with a personal phone, if all else fails. > > I am so glad I picked this EHR many years ago when I started my practice. I often think that I don't know what I would do without it. Price is great for all the features, and they keep adding additional ones. Troubleshooting is easy with a real person for assistance, not a phone tree. ----- ### "Review of Counsol" — 3.0/5 > **Queen** | *10 August 2024* | Individual & Family Services | Recommendation rating: 3.0/10 > > **Pros**: the journal option , and the format of the notes > > **Cons**: the struggle of creating forms , when people are creating their charts often it will say that it is a duplicate only ----- ### "Reliable, consistent, and responsive" — 5.0/5 > **Wesley** | *03 October 2025* | Mental Health Care | Recommendation rating: 8.0/10 > > **Pros**: They have been very responsive with my requests for practice-specific changes to the interface. The platform is intuitive and easy to use. It has been reliable, and I have not really run into any major glitches or tech issues. The formatting for case notes is great. > > **Cons**: The credit card processing was burdensome because of the PCI compliance processes. That is, I was required to complete lengthy documents, certifying that I would do things (e.g., maintain PCI manuals) that I doubt almost any CounSol users are actually doing. Because of this, I do not use the CounSol credit card processing component. I also think that the client interface could be improved--e.g., improved aesthetic and intuitiveness. I also really wish it allowed therapists to email clients forms for electronic approval. Right now, I used a separate service to do this. > > It has been dependable and consistent. Tech support has been responsive and helpful. It is reasonably proced and has worked well for my practice. ----- ### "Excellent EHR and Customer Service" — 5.0/5 > **Brittany** | *16 July 2025* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: The best part about CounSol is actually the customer service. Our assigned account agent, \[sensitive content hidden\], is absolutely incredible. He is quick to respond, always helps solve problems, answers questions efficiently, and never gives up even when we encounter something unusual. That level of customer service makes this system worth it\! Additionally it is focused on counseling practice specifically which means that every button is directly applicable to what we need and it is fairly intuitive, making it easy for new employees to learn\! > > **Cons**: The worst thing is that the interface has an early 2000s feel, but honestly that is simply aesthetic and does not reflect the quality of the actual product. Everything else about the EHR is wonderful\! > > Overall, the experience with CounSol has been very positive. It offers the Wiley Treatment Planners add on which helps to ensure materials meet insurance needs. It has a tracking system for money, number of sessions, and new clients which provides wonderful data for our business. Additionally, it makes supervision and reviewing documentation easy and straightforward\! We highly recommend this service\! ----- Page: 1 / 34\ Next: [Next page](https://www.getapp.za.com/software/106667/counsol-com?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/106667/counsol-com) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data