Booksy

Booksy

Mobile calendar management & appointment scheduling

4.7/5 (118 reviews)

Booksy Overview

Booksy is a mobile calendar management and appointment scheduling system with which salons can manage online bookings and payments in real time. Incorporating retail POS software, a scheduling calendar and marketing tools, Booksy aims to deliver a smart appointment booking solution.

Designed to provide users with a flexible service, Booksy offers two different mobile applications including Booksy Biz for business and Booksy for clients. With Booksy’s native mobile applications for iOS and Android, users and customers can manage appointments conveniently on the move. While Booksy helps business users create personalized company profiles, accept online payments and organize staff effectively, Booksy enables customers to schedule, cancel and pay for appointments efficiently.

With Booksy’s online calendar, users can schedule, reschedule or cancel customer appointments easily. Further to customer bookings, users can manage staff members and resources seamlessly with Booksy’s calendar management functionality. By maintaining a log of all appointment bookings, Booksy enables users to track a customer’s history accurately.

Since Booksy contains a POS feature with built-in payments and PCI-DSS compliance, users can accept credit, debit and gift card payments simply and securely. Moreover, Booksy allows users to manage promotions, deposits and staff commissions. By accepting up-front service payments, Booksy intends to reduce the number of no show appointments. Furthermore, Booksy facilitates productive marketing with communication tools such as website widgets, social media posts and email blasts.

Pricing

Starting from
US$29,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Booksy Reviews

Overall rating
4.7/5
94% positive reviews
96
Excellent
15
Very good
3
Average
2
Poor
2
Terrible
Denise P.

Great company to work with and excellent software scheduling program.

Used Daily for 2+ years
Reviewed on 2017/05/29
Review Source: Capterra

Scheduling. I appreciate this software in that it incorporates resource rooms.

Pros

The layout is user-friendly and has many options and functionality. The help staff are always on top of inquiries and are very, very kind.

Cons

This software needs to implement an SMS calendar function integration (like Cronofy) to integrate with other calendars and automatically push reminders through to Gmail, etc. Also, the business app does not push reminders through of appointments. A user must hand-enter the appointment through the "add to calendar" link by re-opening the appointment after it has been scheduled and including details such as the name of the staff, etc., as well as who will be included on the appointment notification.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Zahira G.

3 years and counting...

Used Daily for 2+ years
Reviewed on 2018/12/12
Review Source: Capterra

Booksy makes my life less complicated. I love it!

Pros

I love that I don't have to stop between appointments to answer the phone or to look in my agenda . Booksy is my receptionist. All my clients learned how to use it and they love it

Cons

It doesn't have a waiting list. I'm constantly booked and sometimes my clients will ask me if I can call them if someone cancel an appointment if I Dont write a list I will always forget who ask for a spot as soon as is available . I will absolutely love if Booksy can manage to send a notification to a list of clients that set themselves up on a waiting list. ;)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Nicola D.

Simply amazing

Used Daily for 1+ year
Reviewed on 2019/02/20
Review Source: Capterra

I have really enjoyed using booksy, I can use it on the go when clients phone and I'm not at the salon. It's been really easy to use I have only had 2 problems with it and was fixed within 5 minutes. I know I don't have to stress when I'm away and my staff members won't struggle with using it.

Pros

This software is easy to use, can be used on a pc, tablet or phone. Clients find it easy for booking online. If there is a problem the support is always there and quick to respond

Cons

The only thing I wish it had was more managing software for staff wages and etc so I wouldn't have to pay extra for another software system. Also wish that you didn't have to always have a clients email to send receipts wish it could send to the cellphone number and lastly it needs capabilities for voucher functions

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jessa M.

Easy & Convenient. Time saving.

Used Daily for 1+ year
Reviewed on 2017/05/30
Review Source: Capterra

Less on my phone just to deal with clients. MORE clients

Pros

Clients get to book their appointment right through their phone anytime of the day. No waiting time for reply backs and miss calls, vice versa. Appointment reminders are amazing! There are no excuses for clients to "forget" their rendez-vous. I love the review options where my clients gets a notification to review my service right after. I like to use the Message Blast options for up coming promotions I offer..... I LOVE everything about Booksy! It made my life way more easy and convenient! My clients love it too!

Cons

The payments through the app isn't eligible in Canada yet! That's the only con for me. I'm waiting for the payment option to be eligible.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Mary jane M.

Hands down, the best app for scheduling and graphics! Highly recommend!

Used Daily for 1+ year
Reviewed on 2017/10/11
Review Source: Capterra

More clientele!

Pros

I love that my clients can book directly online and that they get reminders for their appointments! I love the gallery I can post of my work and that my clients can post reviews for all potential clients to see! It really allows me to put my best foot forward when trying to get new clientele. The customer service is spot on and they respond to your issues in minutes. Best app and customer service for the business owner!

Cons

I wish it had the functionality to allow me to create my own flyers. While I like the flyers they create for me, I would like to be able to choose templates for specials I might be having.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Booksy Pricing

Starting from
US$29,00/month
Pricing options
Free Trial
Subscription
Value for money

Booksy offers 2 pricing tiers.

1 staff member: $29,00
+ $10,00 per additional staff member

Unlimited staff members: $119.99

Booksy Features

  • Activity Dashboard
  • Automatic Notifications
  • Automatic Reminders
  • Calendar Management
  • Customer Database
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Reporting & Statistics
  • Social Media Integration

  • API
  • Activity Tracking
  • CRM Integration
  • Contact Database
  • Custom Fields
  • Customizable Branding
  • Customizable Reporting
  • Email Integration
  • Mobile Integration
  • Third Party Integration

Additional information for Booksy

Key features of Booksy

  • Appointment management
  • Appointment reminders
  • Assignment management
  • Bookings dashboard
  • Business reporting
  • Calendar management
  • Client management
  • Client records management
  • Commission management
  • Communication tools
  • Credit card processing
  • Customer payment history
  • Customer support
  • Data encryption
  • Deposits
  • Electronic payments
  • Email marketing
  • Employee management
  • Gift cards
  • History tracking
  • Inventory control
  • Inventory management
  • Mass emailing
  • Online booking
  • Online scheduling
  • PCI-DSS certified payment gateway
  • POS
  • Personalized company profiles
  • Private notes
  • Product catalog
  • Promotions management
  • Push notifications
  • Real time data
  • Real time notifications
  • Real time updates
  • Recurring appointments
  • Reservations management
  • Resource management
  • Sales tracking
  • Sales trend analysis
  • Secure data storage
  • Security & encryption
  • Social network marketing
  • Status tracking
  • Tracking features
  • Vacation tracking
  • Waitlist
  • Widgets

Benefits

  • Client self service – your calendar is available to your clients 24/7, so they can book your free slots if you are busy, enjoy your free time or even if it is late in the night.
  • Calendar management - it only takes a glance at your smartphone to learn what the day holds for you. Booksy’s design and features makes managing and modifying your schedule effortless.
  • Client management - all key information about your clients stored in one place and available at your fingertips - booking history, no-shows, appointment reminders and many more.
  • Business management - discover the money-makers of your business with just the click of a button. Generate reports on stock inventory, commissions, manage your staff and their working hours.
  • Point of Sales - take online payments to make checkouts faster and easier than ever. Introduce a cancellation policy and fees to discourage no-shows.
  • Marketing & loyalty tools - engage both loyal and potential clients via email, push, text and numerous ready-to-use graphics for social media campaigns.

  • Booksy FAQs

    Below are some frequently asked questions for Booksy.

    Q. What type of pricing plans does Booksy offer?

    Booksy offers the following pricing plans:

    Starting from: US$29,00/month

    Pricing model: Subscription

    Free Trial: Available

    Booksy offers 2 pricing tiers.

    1 staff member: $29,00
    + $10,00 per additional staff member

    Unlimited staff members: $119.99

    Q. What are the main features of Booksy?

    Booksy offers the following features:

    • Appointment management
    • Appointment reminders
    • Assignment management
    • Bookings dashboard
    • Business reporting
    • Calendar management
    • Client management
    • Client records management
    • Commission management
    • Communication tools
    • Credit card processing
    • Customer payment history
    • Customer support
    • Data encryption
    • Deposits
    • Electronic payments
    • Email marketing
    • Employee management
    • Gift cards
    • History tracking
    • Inventory control
    • Inventory management
    • Mass emailing
    • Online booking
    • Online scheduling
    • PCI-DSS certified payment gateway
    • POS
    • Personalized company profiles
    • Private notes
    • Product catalog
    • Promotions management
    • Push notifications
    • Real time data
    • Real time notifications
    • Real time updates
    • Recurring appointments
    • Reservations management
    • Resource management
    • Sales tracking
    • Sales trend analysis
    • Secure data storage
    • Security & encryption
    • Social network marketing
    • Status tracking
    • Tracking features
    • Vacation tracking
    • Waitlist
    • Widgets

    Q. Who are the typical users of Booksy?

    Booksy has the following typical customers:

    Freelancers, Mid Size Business, Small Business

    Q. What languages does Booksy support?

    Booksy supports the following languages:

    English

    Q. What type of pricing plans does Booksy offer?

    Booksy has the following pricing plans:

    Subscription

    Q. Does Booksy support mobile devices?

    Booksy supports the following devices:

    Android, iPhone

    Q. What other apps does Booksy integrate with?

    Booksy integrates with the following applications:

    Instagram

    Q. What level of support does Booksy offer?

    Booksy offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support