--- description: Learn how Squaretalk can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Squaretalk Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/294/telephony/software) > [Squaretalk](/software/106691/squaretalk-matrix) # Squaretalk Canonical: https://www.getapp.za.com/software/106691/squaretalk-matrix Page: 1 / 6\ Next: [Next page](https://www.getapp.za.com/software/106691/squaretalk-matrix?page=2) > Squaretalk gives businesses reliable cloud telephony for inbound and outbound calling. Secure local numbers, route calls, record conversations, monitor agent and campaign performance, support remote teams, and connect agents with customers worldwide through one scalable contact center platform. > > Verdict: Rated **4.8/5** by 128 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Squaretalk Accelerated Lead Engagement: Connect with prospects and clients instantly with automated dialing, smart routing, and omnichannel communication (phone, Power Dialer, WhatsApp, SMS, email). Streamlined Sales Workflows: Automate repetitive tasks, integrate with your CRM, and keep your pipeline organized—so your team can focus more on building relationships and less on manual work. Optimized Performance: Leverage AI insights into client communication, call outcomes, and agent performance to refine your strategy and drive better results. Use the internal chat for quick questions, better quality control, smoother escalations, unifying internal and external communication in one platform. Increased Contact Rates: Reach more leads with Squaretalk’s Predictive Dialer and local numbers in 150+ countries. Filter busy signals and voicemails to optimize performance and close more prospects in less time. Personalized Interactions: Turn every conversation into a tailored customer experience with real-time CRM access and personalized recommendations. Effortless Scalability: Easily onboard new team members, monitor performance in real-time, and expand into new markets with a cloud-based, global-ready communications platform. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 128 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Squaretalk - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$25,00 - **Pricing model**: Per User - **Pricing Details**: Squaretalk's Contact Center plans include: - Core tier for $25/user/month for a minimum of 5 users; - Connect tier for $40/user/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, English, French, German, Hebrew, Italian, Spanish - **Available Countries**: Albania, Algeria, Andorra, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia & Herzegovina, Brazil, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus and 79 more ## Features - 2-Way Messaging - AI Summarization - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - Business Process Automation - Calendar Management - Call Center Management ## Integrations (7 total) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.getapp.za.com/directory/294/telephony/software) ## Related Categories - [Contact Center Quality Assurance Software](https://www.getapp.za.com/directory/3834/contact-center-quality-assurance/software) - [Call Centre Software](https://www.getapp.za.com/directory/275/call-center/software) - [Telephony Software](https://www.getapp.za.com/directory/294/telephony/software) - [Predictive Dialer Software](https://www.getapp.za.com/directory/849/predictive-dialer/software) - [Virtual Assistant Tools](https://www.getapp.za.com/directory/3844/virtual-assistant/software) ## Alternatives 1. [Ringover](https://www.getapp.za.com/software/117547/ringover) — 4.7/5 (891 reviews) 2. [Convoso](https://www.getapp.za.com/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.getapp.za.com/software/104279/callcenternow) — 4.8/5 (335 reviews) 4. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [Readymode](https://www.getapp.za.com/software/107701/Readymode) — 4.6/5 (145 reviews) ## Reviews ### "Squaretalk Enhanced Customer Satisfaction and Simplified Delivery Support During High Demand" — 5.0/5 > **Radhika** | *22 June 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Delivery enquiries are handled very effectively by the IVR and queue management. The system remains stable and calls are correctly routed from the first ring during busy times. Agents can instantly view order status thanks to the CRM integration. > > **Cons**: Although useful, the reporting email layout could use some polish. The information itself is precise and extremely helpful. > > When customers call regarding deliveries, they anticipate prompt responses. Squaretalk practically eliminated needless transfers and decreased our average handle time. During our busiest quarter, customer satisfaction scores increased and repeat contact rates decreased. ----- ### "Squaretalk Optimized Our Problem-solving Process" — 5.0/5 > **Bharat** | *19 December 2024* | Market Research | Recommendation rating: 9.0/10 > > **Pros**: The Click-to-Call CRM integration and the advanced call-handling features help us personalize our services and improve retention. > > **Cons**: I’ve never had any serious issues. Their support is good. > > I manage a retraining center that offers online and in-person courses. Our customer support needs have doubled in the last year, with constant requests for assistance with enrollment, financial aid applications, payment processing, and technical problems with the online platform. Squaretalk provides reliable call management, IVR for after-hours and holidays, queue callbacks, and call transfers, which allow us to handle larger call volumes and resolve issues faster. ----- ### "Not Bad at all" — 4.0/5 > **Didier** | *15 November 2016* | Recommendation rating: 7.0/10 > > **Pros**: It is easy to use > > **Cons**: Nothing specially > > We been experiencing Innitel since more than 6 month and it seems to work correctly, no problem with it. ----- ### "Reporting That Really Informs Decisions" — 5.0/5 > **Eliza** | *15 June 2026* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The reporting is very in-depth. I can narrow down to a specific campaign, agent, time period or call result and create views that are really useful in updating stakeholders. Planned reports are automatically sent to the heads of the departments without any human intervention during the preparation of the reports. > > **Cons**: Scheduled report conditional logic would be of great use, such as only a report is triggered once a metric decreases below a specified threshold. > > We would also conduct performance reviews which were based on manually prepared spreadsheets which were not always consistent and up to date. Squaretalk substituted that altogether with the correct and real time information. Budgetary decisions and campaign modifications are now made on the basis of the real happenings as opposed to estimations. ----- ### "The best manager of your support department" — 5.0/5 > **Paras** | *20 December 2025* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: squaretalk have most of the features we need their instant messsaging and auto dialer were actually great addons, also their auto spam detection made it easier for our team to manage call much more efficiently. > > **Cons**: The only thing i want improved is their ui and add some modes. also they can work on lag issues when our agents shifts between calls it sometime lags. > > Squaretalk was a game changer for us, we shifted from an software which used to charge extra for every feature but squaretalk was game changer for us. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.za.com/software/106691/squaretalk-matrix?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/106691/squaretalk-matrix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data