Callcap

Callcap

Call tracking, monitoring & recording

4.7/5 (7 reviews)

Callcap Overview

Callcap is a nationwide call tracking and monitoring platform for organizations looking to improve marketing effectiveness, staff performance, and overall customer experience. The suite of modules help users train their employees, communicate more effectively with existing clientele, and measure new marketing efforts with real-time analytics, call tracking phone numbers, evaluations, and more.

Callcap provides organizations with a large inventory of local and toll-free numbers that users can forward to their main company line, regional offices, or a centralized call center, in order to maintain a local appearance within any region of an area. Organizations can listen to their customers with recordings that are available anytime, anywhere, to identify training opportunities, reward employee performance, and provide for a customer’s needs.

The platform helps businesses discover which marketing sources drive success, both online and offline. Users can track website visitors or individual print media to phone calls, allowing users to understand exactly how social networks, pages, keywords, and Adwords convert to callers. Real-time alerts with scorecards and detailed notes reveal important correlations. We score your conversations from your own custom criteria - both qualitative and quantitative.

Callcap helps recover customers and resolve issues with instant alerts that notify users if a call resulted in a negative business outcome. The ‘callsaver queue’ allows users to get a second-chance opportunity to convert those calls into a sale. Organizations can contact customers through automated voice surveys and a broadcast messaging system for maintenance reminders, personalized promotions and coupons, and invitations to special events.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Callcap Reviews

Overall rating
4.7/5
100% positive reviews
5
Excellent
2
Very good
0
Average
0
Poor
0
Terrible
Ray N.

Call record great for training and review of message, text or recording.

Used Daily for 1-5 months
Reviewed on 2018/07/24
Review Source: Capterra

When we get a call, the entire conversation is recorded as well as the phone number of the caller. This allows us to go back and call those who got us after hours. Also reviewed calls are used to train sales reps to improve phone skills during business hours. Dashboard allows us to review all calls and find info we didn't note during call. Helps us capture after hours interest in the vehicle designated in the reported email.

Pros

It captures every call, records conversation, and captures phone number of caller. Support was responsive and fixed while we spoke.

Cons

After hours, we were missing an 'office is Closed message', so the silence was recorded as well.
No other issues were noticed as a weak link.

Response from Callcap

Thank you for taking the time to leave this excellent review, Ray! We really appreciate your business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Conrad K.

Valuable system for monitoring phone calls and performance

Used Daily for 1-5 months
Reviewed on 2018/02/07
Review Source: Capterra

Recording phone calls to listen to again at a later time.

Pros

Callcap comes in handy for me on an everyday basis. I love how I can record conversations to revert back to later on in time. That aspect can really help drive sales. From a management perspective you can hear your employees conversation to assure quality.

Cons

Could be a tad bit easier and user friendly. Overall it is what you pay for and I cannot say that would hold me back from recommending this software.

Response from Callcap

Conrad, thank you for your review of us! At Callcap, we strive to ensure the best customer experience possible. Please let us know if we can assist in any way.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Michael C.

Happy new user

Used Daily for 1-5 months
Reviewed on 2017/03/14
Review Source: Capterra

Experience is great, but I really think you should have an app at this point to make the mobile experience much more user friendly instead of having to log into the site on mobile.

Pros

Has everything I need to get the information necessary to improve my staffs phone etiquette and increase closing percentage

Cons

There is no App!

Response from Callcap

Thank you for the great feedback, Michael! We're always looking to enhance our customer experience, and an app is something we're considering!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Beth H.

Install was quick, easy and smooth; personnel knowledgeable and courteous.

Used Daily for 1-5 months
Reviewed on 2018/07/16
Review Source: Capterra

Pros

So far, I have found the software is very user friendly and I was able to quickly access the information needed.

Cons

Our firm is new to use the software installed. At this time, we do not have any no cons to submit.

Response from Callcap

Thank you for your kind words, Beth. We really appreciate you taking the time to share your experience!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Dan S.

Using Callcap for a quality customer experience.

Used Weekly for 6-12 months
Reviewed on 2017/02/02
Review Source: Capterra

Being a lean company, it's difficult for us to afford a system that will allow us to review and monitor calls. But since customers are our lifeblood, it's important to make sure we are taking care of them best as we can. Callcap let's us do that while at the same time letting me focus on growing the business.

Response from Callcap

Thanks for the great review, Dan!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Callcap Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

$12 to $15 per number and $0.04 to $0.07 per minute

Callcap Features

  • API
  • Activity Dashboard
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Caller ID
  • Real Time Analytics

  • Automatic Notifications
  • CRM Integration
  • Call Transfer
  • Chat
  • Conferencing
  • Instant Messaging
  • Live / Video Conferencing
  • Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Voice Mail

Additional information for Callcap

Key features of Callcap

  • Appointment reminders
  • Automated voice surveys
  • Broadcast messaging
  • Built-in number features
  • Business intelligence
  • CRM
  • Call monitoring & tracking
  • Call sharing
  • Caller identification
  • Click-to-call
  • Cloud storage
  • Customer demographics
  • Customer phone surveys
  • Customer recordings
  • Dashboard
  • Distributed call recording
  • Email recording
  • Identify training opportunities
  • Lead source tracking
  • Local & toll-free numbers
  • Monitor customer experiences and sales
  • Phone number blacklists
  • Phone number routing
  • Real-time / email alerts
  • Real-time Callsurance service
  • Recorded outbound calls
  • Recording archive
  • Resolve issues & recover customers
  • Reward employee performance
  • Secure and PCI compliant
  • Text message reminders
  • Track individual print media
  • Track marketing campaign conversions
  • Track website visitors to phone calls

Benefits

  • Custom phone number routing helps prevent missed calls by directing customers to their own neighborhood’s branch of the business, using their area code or zip code.

  • The web-based dashboard allows users to access, listen to, and share recorded calls from anywhere, and from any internet-enabled device such as a laptop, tablet or smartphone.

  • Callcap allows organizations to discover business intelligence data that can be used to predict long-term trends, correct adverse employee behavior, or to set goals.

  • The resolution center enables employees or managers to find and work high-value calls to recover any missed opportunities that would have been lost for good.

  • Callcap's automated surveys enable organizations to get valuable client feedback to help find out if the team is leaving customers satisfied.

  • Callcap FAQs

    Below are some frequently asked questions for Callcap.

    Q. What type of pricing plans does Callcap offer?

    Callcap offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    $12 to $15 per number and $0.04 to $0.07 per minute

    Q. What are the main features of Callcap?

    Callcap offers the following features:

    • Appointment reminders
    • Automated voice surveys
    • Broadcast messaging
    • Built-in number features
    • Business intelligence
    • CRM
    • Call monitoring & tracking
    • Call sharing
    • Caller identification
    • Click-to-call
    • Cloud storage
    • Customer demographics
    • Customer phone surveys
    • Customer recordings
    • Dashboard
    • Distributed call recording
    • Email recording
    • Identify training opportunities
    • Lead source tracking
    • Local & toll-free numbers
    • Monitor customer experiences and sales
    • Phone number blacklists
    • Phone number routing
    • Real-time / email alerts
    • Real-time Callsurance service
    • Recorded outbound calls
    • Recording archive
    • Resolve issues & recover customers
    • Reward employee performance
    • Secure and PCI compliant
    • Text message reminders
    • Track individual print media
    • Track marketing campaign conversions
    • Track website visitors to phone calls

    Q. Who are the typical users of Callcap?

    Callcap has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Callcap support?

    Callcap supports the following languages:

    English

    Q. What type of pricing plans does Callcap offer?

    Callcap has the following pricing plans:

    Subscription

    Q. Does Callcap support mobile devices?

    We do not have any information about what devices Callcap supports

    Q. What other apps does Callcap integrate with?

    Callcap integrates with the following applications:

    Google AdWords, Google Analytics, Kenshoo Enterprise, NinjaCat, Salesforce Sales Cloud, TapClicks

    Q. What level of support does Callcap offer?

    Callcap offers the following support options:

    Knowledge Base, Online Support, Phone Support