About Callcap

Callcap is a nationwide call tracking and monitoring platform for organizations looking to improve marketing effectiveness, staff performance, and overall customer experience. The suite of modules help users train their employees, communicate more effectively with existing clientele, and measure new marketing efforts with real-time analytics, call tracking phone numbers, evaluations, and more.

Callcap provides organizations with a large inventory of local and toll-free numbers that users can forward to their main company line, regional offices, or a centralized call center, in order to maintain a local appearance within any region of an area. Organizations can listen to their customers with recordings that are available anytime, anywhere, to identify training opportunities, reward employee performance, and provide for a customer’s needs.

The platform helps businesses discover which marketing sources drive success, both online and offline. Users can track website visitors or individual print media to phone calls, allowing users to understand exactly how social networks, pages, keywords, and Adwords convert to callers. Real-time alerts with scorecards and detailed notes reveal important correlations. We score your conversations from your own custom criteria - both qualitative and quantitative.

Callcap helps recover customers and resolve issues with instant alerts that notify users if a call resulted in a negative business outcome. The ‘callsaver queue’ allows users to get a second-chance opportunity to convert those calls into a sale. Organizations can contact customers through automated voice surveys and a broadcast messaging system for maintenance reminders, personalized promotions and coupons, and invitations to special events.

Key benefits of Callcap

  • Custom phone number routing helps prevent missed calls by directing customers to their own neighborhood’s branch of the business, using their area code or zip code.

  • The web-based dashboard allows users to access, listen to, and share recorded calls from anywhere, and from any internet-enabled device such as a laptop, tablet or smartphone.

  • Callcap allows organizations to discover business intelligence data that can be used to predict long-term trends, correct adverse employee behavior, or to set goals.

  • The resolution center enables employees or managers to find and work high-value calls to recover any missed opportunities that would have been lost for good.

  • Callcap's automated surveys enable organizations to get valuable client feedback to help find out if the team is leaving customers satisfied.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

    Legally protect the company with a recording archive
    Place unique tracking numbers on every call for tracking
    Gather metrics and analytics to report on trends and investigate on marketing performance
    View 4 more
    Callcap video Callcap screenshot: Legally protect the company with a recording archive Callcap screenshot: Place unique tracking numbers on every call for tracking Callcap screenshot: Gather metrics and analytics to report on trends and investigate on marketing performance

    Features

    Total features of Callcap: 54

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Ad hoc Reporting
    • Alerts / Escalation
    • Analytics/ROI Tracking
    • Archiving & Retention
    • Benchmarking
    • CRM
    • Call Monitoring
    • Call Recording
    • Call Reporting
    • Call Routing
    • Call Tracking Metrics
    • Caller ID
    • Conversion Tracking
    • Customer Segmentation
    • Data Storage Management
    • Data Visualization
    • Demographic Data
    • Email Invitations & Reminders
    • Employee Management
    • Employee Reward Programs
    • Engagement Analytics
    • Feedback Management
    • File Transfer
    • IVR / Voice Recognition
    • Issue Management
    • Keyword Tracking
    • Lead Nurturing
    • Lead Qualification
    • Mobile Access
    • PCI Compliance
    • Performance Appraisal
    • Performance Management
    • Performance Metrics
    • Predictive Analytics
    • Productivity Analysis
    • Progress Tracking
    • Prospecting Tools
    • Real Time Analytics
    • Real Time Data
    • Recording
    • Reminders
    • Reporting/Analytics
    • SMS Messaging
    • Secure Data Storage
    • Survey/Poll Management
    • Surveys & Feedback
    • Training Management
    • Visitor Tracking
    • Visual Analytics
    • Web Traffic Reporting
    • Website Analytics

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    Reviews

    Overall rating

    4,7 /5
    (21)
    Value for Money
    4,8/5
    Features
    4,3/5
    Ease of Use
    4,4/5
    Customer Support
    4,6/5

    Already have Callcap?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 21
    Jamie P.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Call May Be Monitored (by us)

    Reviewed on 2019/12/16

    I would be remiss if I didn't mention just how important Callcap has become to our analytical...

    I would be remiss if I didn't mention just how important Callcap has become to our analytical findings. Because Callcap has been so easy to use, we have expanded our analytics department and have increased the amount of information that we are able to provide to our clients, resulting in better business strategies for them. I would also be remiss if I didn't give a shout out to our most excellent rep and technical support people, without whom, we would probably be stuck. So, thank you to [SENSITIVE CONTENT HIDDEN], our rep and [SENSITIVE CONTENT HIDDEN], technical support.

    Pros

    dDaniel Advertising is a full-service marketing agency. One of the unique features that we offer clients is ANALYTICS. As part of the analytic package, we listen to and review each phone call that comes in on the dedicated tracking line, and provide a summary of all calls to the client. This is a great tool for them, and for us. Callcap (unlike some other call tracking companies whom I will not name) has the greatest ease of use. The product seemed to have been designed with this function in mind. Unlike some other call tracking companies, Callcap allows users to listen and type a summary of the call in the notes section, which will then pull to an Excel spreadsheet. Additionally, users can access call records for up to 2 years, just in case they need to.

    Cons

    If I had to change anything about Callcap, it would be the way that the Excel spreadsheet looks when it is pulled, which is very hideous. It takes effort on our end to beautify the report so that it is (a) easy to read, (b) not ugly, and (c) fits easily on a page or two. Even though it isn't a huge amount of effort to beautify the reports, having the reports pull as client-ready straight from the software would be immensely gratifying and would save us time.

    Response from Callcap

    Thank you Jamie for your feedback. It's comments like this that we appreciate. We will definitely take your cons into consideration as we continually work to improve our system to give our end users a cleaner and better experience!

    Sharon M.
    Overall rating
    • Industry: Music
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Great tool to monitor employee phone conduct and effectiveness

    Reviewed on 2019/12/16

    I have had a great experience overall as I look at it as a training tool for my employees.

    I have had a great experience overall as I look at it as a training tool for my employees.

    Pros

    I enjoy being able to listen to calls that my employees are having so i can monitor how they interact with prospects. This allows me to train them further on areas they need improvement on in order to turn the prospect into a client. Plus I can play them back when they tell me they said something that they really didn't or didn't carry through with things they way they should have.
    I also like using it as a caller ID in case I need to call back if the call was missed.
    Another advantage, since we correspond after the fact with info we gather, is that if we aren't sure we heard an email or name correctly, then we can go back and listen to get the right info.

    Cons

    The evaluations. I tend to ignore them now because so many are evaluated wrong. I wasted more time having you guys correct them. Personally if it cost me less to not have the calls rated, I would prefer that. But I think I'm required to have some rated.

    Response from Callcap

    Thank you Sharon. Helping businesses turn their prospects into something more is what we pride ourselves on. We appreciate your review.

    Aleksandra P.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 51-200 Employees
    • Used Other for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    account representative doesn't take ownership of issues that clients have

    Reviewed on 2019/12/24

    Software is good. Account Representative doesn't put an effort to follow-up with us on requests.
    We...

    Software is good. Account Representative doesn't put an effort to follow-up with us on requests.
    We are thinking to switch to different provider if service and customer support doesn't improve.

    Pros

    Software is good. It does what we were looking for.

    Cons

    I wish it had a better user interface .

    Brian S.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best Overall: Fast and Reliable

    Reviewed on 2019/12/16

    I have evaluated many different call tracking software and have found that CallCap is the best...

    I have evaluated many different call tracking software and have found that CallCap is the best overall.

    Pros

    The speed, support and reliability is second to none.

    Cons

    I would like the ability to integrate the software with other API's. Google Data Studio, HubSpot, etc.

    Response from Callcap

    We appreciate your review Brian. Please know our devs are constantly working to make Callcap work better with other software.

    Brandy G.
    Overall rating
    • Industry: Medical Practice
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Works for us!

    Reviewed on 2019/12/17

    We have never had an issue with this system. The staff is friendly and knowledgeable. We get our...

    We have never had an issue with this system. The staff is friendly and knowledgeable. We get our messages in a quick and efficient manor.

    Pros

    Callcap works great for our business. We run infomercials after business hours and they are there to answer the phone with a friendly voice and take a message for our staff to call the person back during business hours.

    Cons

    We have no issues to report with using this system.

    Response from Callcap

    Thank you Brandy! We love having you as a customer and being able to prove out our goals and give customers great value and return. We appreciate the review!

    Showing 5 reviews of 21 Read all reviews

    Callcap FAQs

    Below are some frequently asked questions for Callcap.

    Callcap offers the following pricing plans:

    • Starting from: US$29,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    We do not have any information about Callcap features

    Callcap has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Callcap supports the following languages:

    English

    Callcap supports the following devices:

    Callcap integrates with the following applications:

    Google Ads, Google Analytics, Kenshoo Infinity Suite, Salesforce Sales Cloud

    Callcap offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Callcap.