Fiix

The easiest way to plan, track, and optimize maintenance.

4,4 /5 (518 reviews) Write a Review!

Fiix Overview

What is Fiix?

Fiix’s maintenance management platform empowers your businesses to organize its maintenance department and turn data into actionable insight. It combines asset management, work order management, and parts management tools, and supercharges it with AI-driven insights and the most open integration network.

Fiix’s cloud-based CMMS helps you manage multiple businesses, divisions, facilities, or locations from one central database. Access Fiix with a web application or native mobile app designed for Android and iOS devices. Connect to the app even if you don't have an internet connection so you can work from anywhere, any time.

Create, manage, track, and assign unlimited work orders, and receive notifications when a work order is assigned or completed. Take care of to-do lists without barriers by attaching images, videos, and files to work orders, viewing detailed work instructions, and tracking time spent, and parts used. Preventative maintenance work orders can be created automatically from time, date, meter, or condition-based triggers.

Connect shop floor IoT solutions, parts suppliers, contractors, and corporate IT systems quickly and easily to improve the way physical assets and people interact and drive better business outcomes.

Track and optimize asset performance by collecting all asset information in one place so you can keep equipment available, safe, and productive. Maintenance work recorded in Fiix is linked with your assets so you can get a complete view of asset status, repair history, maintenance costs, and more. Track equipment usage and pull up information quickly with asset hierarchy and QR code scanning capabilities.

Purchase and organize inventory, and use the parts forecaster tool to predict upcoming parts usage so you can get the right parts at the right time. View KPIs in real-time, create benchmarks, and make data-driven decisions without sifting through a pile of numbers with customized dashboards and reports sent straight to your inbox.

Fiix Overview

Pricing

Starting from
US$40,00/month

Pricing options

Free Trial
Subscription
Value for money

Basic: $40 per user, per month.
Professional: $60 per user, per month.
Enterprise: Custom pricing.
Performance: Custom pricing.


Fiix Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Fiix CMMS Dashboard
Fiix Work order
Work order
Asset Overview
Fiix Integrations
Fiix Mobile App
Fiix video Fiix screenshot: Fiix CMMS Dashboard Fiix screenshot: Fiix Work order Fiix screenshot: Work order Fiix screenshot: Asset Overview Fiix screenshot: Fiix Integrations Fiix screenshot: Fiix Mobile App

Fiix Reviews

Fiix Reviews

Overall rating
4,4
/
5
Excellent
268

Very good
207

Average
36

Poor
5

Terrible
2

Value for Money
4,4
Features
4,2
Ease of Use
4,3
Customer Support
4,4
92% recommended this app
James A.

Fiix Fixed our Maintenance Organization


Stephane G.

Review


Pedro Y.

Amazing CMMS and customer service for the price you pay.

Fiix is an amazing Software, very easy to use, a lot of useful features and data import/export capability which allows you to perform different analysis. Customer service is excellent. They really value your feedback and is considered to improve the software for future version releases.


Verified Reviewer

Good value for the pricing.

Billing and subscription service has been easy to navigate.
If an issue cannot be resolved quickly , Fiix has been helpful to find a work-around.
In general, Fiix is slow to respond to customer service requests and feature additions.


Ryan H.

This will carry us through scaling up

I generally love the platform and its capacity/depth for our assets. This will likely be moved over into our other departments (Machinery, Construction) as I finish developing and implementing this for our HVAC PM department.


James A.
Industry: Industrial Automation
Company size: 501-1 000 Employees

Fiix Fixed our Maintenance Organization

Used Daily for 6-12 months
Reviewed on 2020/09/03
Review Source: Capterra

Pros

Fiix is an incredible package for companies looking for a flexible CMMS. The Work Order System and it's flexibility to schedule tickets to Machines, Assets or Projects is very useful in our organization. We have a smaller maintenance department so we mix our activities with both in-house and contracted technicians. The Work Order system allows for us to assign an open ticket to a project that can then be tracked and closed after the vendor has completed the work.

Cons

When it comes to a downside to this software I haven't really found one yet. The customer service and flexibility has made it very easy to transition. If I had to point to one thing it would be that we could reuse some of our field names from the old database, but this was easily overcome by a great on-boarding. experience

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Stephane G.
Industry: Nonprofit Organization Management
Company size: 11-50 Employees

Review

Used Daily for 2+ years
Reviewed on 2020/09/21
Review Source: Capterra

Pros

Easy to use. I wish we could enter all our service providers and issues P.O. numbers for service calls.

We manage over 1000 residential suites. The suites are the assets for us. If we need repairs done in the suite by a contractor, I wish we could issue a P.O. for that service.

Cons

we can't generate a P.O. # for a service- just for parts. If we need lets say an electrician to come out and replace a breaker, we can't give him a P.O. with the system for his service. If we order a part from a vendor we can issue a P.O. with the system.

Response from Fiix

Hi Stephane, we're happy to hear that you find out software easy to use. Thank you for your valuable feedback. As we are always looking to improve our software, we have taken your feedback about issuing POs for services and submitted them to our product team.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 7.0/10

Pedro Y.
Industry: Mining & Metals
Company size: 51-200 Employees

Amazing CMMS and customer service for the price you pay.

Used Daily for 6-12 months
Reviewed on 2020/11/12
Review Source: Capterra

Fiix is an amazing Software, very easy to use, a lot of useful features and data import/export capability which allows you to perform different analysis. Customer service is excellent. They really value your feedback and is considered to improve the software for future version releases.

Pros

Very easy to use which allows people with low software skills learn quick and be part of your Work Order system and data entry.

Cons

For the hour meter reading entry feature, it would be great if you could see the previews entry on the equipment and prevent the wrong (lower meter reading) value to be entered as the hour meters reading can only and not decrease.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Electrical/Electronic Manufacturing
Company size: 51-200 Employees

Good value for the pricing.

Used Daily for 2+ years
Reviewed on 2020/09/15
Review Source: Capterra

Billing and subscription service has been easy to navigate.
If an issue cannot be resolved quickly , Fiix has been helpful to find a work-around.
In general, Fiix is slow to respond to customer service requests and feature additions.

Pros

Work orders are easy to generate and scheduled maintenance setup is straightforward.
Nested PMs and event triggers are great for "if-then" scenarios where more work is required based on the results of a regular PM.
Reports are customizable with the upper-tier account.
Inventory management is quick and easy when the system is used on a tablet or smart device.
The mobile app is easy to set up and use.
Permissions for highly customizable for user groups.

Cons

Asset codes and model number are not visible on the asset list; The user has to view the asset to see the information.
Only a Grainger account can be linked for inventory lookup. Most inventory cannot be populated automatically by part number. However, in Fiix's defense, it may be difficult to get permission from vendors.
The report writer uses SQL code, but all of the SQL functions are not available in the interface.
WO review and approval from technician to engineer to management is not automated.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Ryan H.
Industry: Construction
Company size: 11-50 Employees

This will carry us through scaling up

Used Daily for 1-5 months
Reviewed on 2020/09/08
Review Source: Capterra

I generally love the platform and its capacity/depth for our assets. This will likely be moved over into our other departments (Machinery, Construction) as I finish developing and implementing this for our HVAC PM department.

Pros

I love the cross-integration between my field technicians, accounting, and warehousing. My equipment has all of the attached parts information that relates back to my warehouse as we consume materials and notifies my accounting and warehousing teams when we're below our required threshold. This is incredible software, it's able to keep all of our invoicing together and associate it with a track record of each part's purchasing history and cost over time. Very excited to use this to its fullest.

Cons

There are some things that would be nice for the initialization phase of creating all of the assets, namely that "save and create another" asset should carry over much of the prior item's data. For those of us without a csv to upload into Fiix, it seems easiest to go through each plant by asset type, so much of the data stays the same from asset to asset, until that type is finished. Often times, I ended up going back through to double check my new assets before moving on to creating the next new type of asset (i.e. AHU to RTU to MAU, etc. ).
Also, it would be nice to have a standard daily report that can include a technician's work from the day, including the actual photos uploaded by them, and have it sent to a set list of email addresses.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,5/10
Based on 518 user ratings
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Fiix Pricing

Fiix Pricing

Starting from
US$40,00/month
Free Trial
Subscription
Value for money

Basic: $40 per user, per month.
Professional: $60 per user, per month.
Enterprise: Custom pricing.
Performance: Custom pricing.

Basic: $40 per user, per month.
Professional: $60 per user, per month.
Enterprise: Custom pricing.
Performance: Custom pricing.

Value for Money
4,4/5
Based on 518 user ratings
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Fiix Features

Fiix Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,2/5
Based on 518 user ratings
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Categories

Additional information for Fiix

Additional information for Fiix

Benefits

- Submit an unlimited number of work requests (even if you're not a user)
- A native mobile app that can be accessed with or without an internet connection
- Completely customizable work request forms, fields, workflows, dashboards, and more
- The most open integration network available with the ability to connect to any shop floor IoT system or business IT software
- A custom report builder that sends reports about things like total maintenance costs and PM compliance straight to your inbox
- The ability to manage metrics, inventory, scheduled maintenance, and more across multiple sites

Fiix FAQs

Fiix FAQs

Below are some frequently asked questions for Fiix.

Q. What type of pricing plans does Fiix offer?

Fiix offers the following pricing plans:

Starting from: US$40,00/month

Pricing model: Subscription

Free Trial: Available

Basic: $40 per user, per month. Professional: $60 per user, per month. Enterprise: Custom pricing. Performance: Custom pricing.

Q. What are the main features of Fiix?

We do not have any information about Fiix features

Q. Who are the typical users of Fiix?

Fiix has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Mid Size Business

Q. What languages does Fiix support?

Fiix supports the following languages:

English

Q. What type of pricing plans does Fiix offer?

Fiix has the following pricing plans:

Subscription

Q. Does Fiix support mobile devices?

Fiix supports the following devices:

Android, iPhone, iPad

Q. What other apps does Fiix integrate with?

Fiix integrates with the following applications:

Dynamics 365, Infor ERP, Microsoft Dynamics GP, NetSuite, Oracle Financials Cloud, Oracle JD Edwards EnterpriseOne, SAP Business One, SAP HANA Cloud Platform, Sage 500, SensrTrx

Q. What level of support does Fiix offer?

Fiix offers the following support options:

Video Tutorials, Knowledge Base, FAQs, Online Support, Phone Support