About Fiix

Fiix, a Rockwell Automation company, is the #1 maintenance management platform. It combines asset, work order, and parts management tools with high-powered cloud and mobile capabilities, the most open integration network, and AI-driven insights. Get a complete view of work, parts, costs, schedules, and KPIs. Connect shop floor IoT solutions and corporate IT systems to improve asset performance, communication, business results, and sustainability. Join over 3,000 companies using Fiix.

Fiix’s cloud-based CMMS helps you manage multiple businesses, divisions, facilities, or locations from one central database. Access Fiix with a web application or native mobile app designed for Android and iOS devices. Connect to the app even if you don't have an internet connection so you can work from anywhere, any time.

Create, manage, track, and assign unlimited work orders, and receive notifications when a work order is assigned or completed. Take care of to-do lists without barriers by attaching images, videos, and files to work orders, viewing detailed work instructions, and tracking time spent, and parts used. Preventative maintenance work orders can be created automatically from time, date, meter, or condition-based triggers.

Connect shop floor IoT solutions, parts suppliers, contractors, and corporate IT systems quickly and easily to improve the way physical assets and people interact and drive better business outcomes.

Track and optimize asset performance by collecting all asset information in one place so you can keep equipment available, safe, and productive. Maintenance work recorded in Fiix is linked with your assets so you can get a complete view of asset status, repair history, maintenance costs, and more. Track equipment usage and pull up information quickly with asset hierarchy and QR code scanning capabilities.

Purchase and organize inventory, and use the parts forecaster tool to predict upcoming parts usage so you can get the right parts at the right time. View KPIs in real-time, create benchmarks, and make data-driven decisions without sifting through a pile of numbers with customized dashboards and reports sent straight to your inbox.

Key benefits of Fiix

- Submit an unlimited number of work requests (even if you're not a user)
- A native mobile app that can be accessed with or without an internet connection
- Completely customizable work request forms, fields, workflows, dashboards, and more
- The most open integration network available with the ability to connect to any shop floor IoT system or business IT software
- A custom report builder that sends reports about things like total maintenance costs and PM compliance straight to your inbox
- The ability to manage metrics, inventory, scheduled maintenance, and more across multiple sites

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English

Images

Fiix CMMS Dashboard
Fiix Work order
Work order
Asset Overview
Fiix Integrations
Fiix Mobile App
View 7 more
Fiix screenshot: Fiix CMMS Dashboard Fiix screenshot: Fiix Work order Fiix screenshot: Work order Fiix screenshot: Asset Overview Fiix screenshot: Fiix Integrations Fiix screenshot: Fiix Mobile App

Features

Total features of Fiix: 80

  • API
  • Accounting Integration
  • Activity Tracking
  • Alerts/Notifications
  • Asset Accounting
  • Asset Management
  • Asset Tracking
  • Audit Trail
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcode Recognition
  • Barcoding/RFID
  • Benchmarking
  • Bills of Material
  • CMMS
  • Calendar Management
  • Calibration Management
  • Certification Tracking
  • Check-in/Check-out
  • Compliance Management
  • Configurable Workflow
  • Cost Tracking
  • Customizable Branding
  • Customizable Reports
  • Document Management
  • Downtime Tracking
  • Drag & Drop
  • ERP
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Event Triggered Actions
  • Facility Management
  • Fixed Asset Management
  • For Mechanical Equipment
  • For Schools
  • Historical Reporting
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Job Management
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Parts Management
  • Performance Metrics
  • Predictive Maintenance
  • Preventive Maintenance
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Resource Allocation & Planning
  • Resource Management
  • Root Cause Analysis
  • Scheduled / Automated Reports
  • Scheduling
  • Service History
  • Status Tracking
  • Technician Management
  • Third Party Integrations
  • Trend Analysis
  • Vendor Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Alternatives

UpKeep

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The Asset Guardian (TAG)

4,5
#2 Alternative to Fiix
TAG is a powerful CMMS/EAM/APM solution with a proven 15-year track record with thousands of satisfied users worldwide....

EZOfficeInventory

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#3 Alternative to Fiix
Track and manage check-outs, locations and maintenance schedules of your assets with our cloud based asset management...

eMaint CMMS

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#4 Alternative to Fiix
eMaint helps maintenance teams improve efficiency and reduce maintenance costs with a configurable and easy-to-use...

Reviews

Overall rating

4,4 /5
(527)
Value for Money
4,4/5
Features
4,2/5
Ease of Use
4,3/5
Customer Support
4,4/5

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Showing 5 reviews of 527
James A.
Overall rating
  • Industry: Industrial Automation
  • Company size: 501-1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fiix Fixed our Maintenance Organization

Reviewed on 2020/09/03

Pros

Fiix is an incredible package for companies looking for a flexible CMMS. The Work Order System and it's flexibility to schedule tickets to Machines, Assets or Projects is very useful in our organization. We have a smaller maintenance department so we mix our activities with both in-house and contracted technicians. The Work Order system allows for us to assign an open ticket to a project that can then be tracked and closed after the vendor has completed the work.

Cons

When it comes to a downside to this software I haven't really found one yet. The customer service and flexibility has made it very easy to transition. If I had to point to one thing it would be that we could reuse some of our field names from the old database, but this was easily overcome by a great on-boarding. experience

Ryan H.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This will carry us through scaling up

Reviewed on 2020/09/08

I generally love the platform and its capacity/depth for our assets. This will likely be moved over...

I generally love the platform and its capacity/depth for our assets. This will likely be moved over into our other departments (Machinery, Construction) as I finish developing and implementing this for our HVAC PM department.

Pros

I love the cross-integration between my field technicians, accounting, and warehousing. My equipment has all of the attached parts information that relates back to my warehouse as we consume materials and notifies my accounting and warehousing teams when we're below our required threshold. This is incredible software, it's able to keep all of our invoicing together and associate it with a track record of each part's purchasing history and cost over time. Very excited to use this to its fullest.

Cons

There are some things that would be nice for the initialization phase of creating all of the assets, namely that "save and create another" asset should carry over much of the prior item's data. For those of us without a csv to upload into Fiix, it seems easiest to go through each plant by asset type, so much of the data stays the same from asset to asset, until that type is finished. Often times, I ended up going back through to double check my new assets before moving on to creating the next new type of asset (i.e. AHU to RTU to MAU, etc. ).
Also, it would be nice to have a standard daily report that can include a technician's work from the day, including the actual photos uploaded by them, and have it sent to a set list of email addresses.

Verified Reviewer
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good value for the pricing.

Reviewed on 2020/09/15

Billing and subscription service has been easy to navigate.
If an issue cannot be resolved...

Billing and subscription service has been easy to navigate.
If an issue cannot be resolved quickly , Fiix has been helpful to find a work-around.
In general, Fiix is slow to respond to customer service requests and feature additions.

Pros

Work orders are easy to generate and scheduled maintenance setup is straightforward.
Nested PMs and event triggers are great for "if-then" scenarios where more work is required based on the results of a regular PM.
Reports are customizable with the upper-tier account.
Inventory management is quick and easy when the system is used on a tablet or smart device.
The mobile app is easy to set up and use.
Permissions for highly customizable for user groups.

Cons

Asset codes and model number are not visible on the asset list; The user has to view the asset to see the information.
Only a Grainger account can be linked for inventory lookup. Most inventory cannot be populated automatically by part number. However, in Fiix's defense, it may be difficult to get permission from vendors.
The report writer uses SQL code, but all of the SQL functions are not available in the interface.
WO review and approval from technician to engineer to management is not automated.

Aaron D.
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 10 000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

14 months into FIIX use

Reviewed on 2020/12/28

Overall experience, we received a product we could quickly and easily fill but then with further...

Overall experience, we received a product we could quickly and easily fill but then with further review most of that info needs to change and be improved. Once again I think the software needs a bit more standard structure for initial asset inputs. I think an onsite installer with more practical manufacturing environment would have also helped. One example, we were told to set each PM completion time to 10% of PM frequency which is basically impossible in our field. A Monthly PM only allows 3 days to complete when all Maintenance teams would expect to be compliant to complete PM at anytime within the 30 days in each month.

Pros

The open architecture and ease of adding assets and PMs

Cons

The same as what we originally liked. The open architecture allows users to create assets without much of the info needed within a PM system. Asset creation should be more structured and then allow additional inputs for special info but asset should require info about model serial number purchase and current cost. Since we began the entries without this info, I can add it later but info won't be standard for all assets unless I remove each and add back once I determine all info needed for each. It was nice not to need this info in beginning but makes the product I have less useful that it would have been if we were forced to add this standard information from the begining

Stephane G.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Review

Reviewed on 2020/09/21

Pros

Easy to use. I wish we could enter all our service providers and issues P.O. numbers for service calls.

We manage over 1000 residential suites. The suites are the assets for us. If we need repairs done in the suite by a contractor, I wish we could issue a P.O. for that service.

Cons

we can't generate a P.O. # for a service- just for parts. If we need lets say an electrician to come out and replace a breaker, we can't give him a P.O. with the system for his service. If we order a part from a vendor we can issue a P.O. with the system.

Response from Fiix

Hi Stephane, we're happy to hear that you find out software easy to use. Thank you for your valuable feedback. As we are always looking to improve our software, we have taken your feedback about issuing POs for services and submitted them to our product team.

Showing 5 reviews of 527 Read all reviews

Fiix FAQs

Below are some frequently asked questions for Fiix.

Fiix offers the following pricing plans:

  • Starting from: US$45,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Basic: $45 per user, per month. Professional: $75 per user, per month. Enterprise: Custom pricing.

We do not have any information about Fiix features

Fiix has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Fiix supports the following languages:

English

Fiix supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Fiix integrates with the following applications:

Dynamics 365, Infor Cloud ERP, JD Edwards EnterpriseOne, Microsoft Dynamics GP, NetSuite, Oracle Cloud Financials, SAP Business One, SAP HANA Cloud, Sage 500

Fiix offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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