Aspect Workforce

4.2 (257)
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Empower your team and streamline operations with Aspect WFM.

About Aspect Workforce

Aspect Workforce is a leading workforce management (WFM) solution, built to drive productivity, efficiency, and employee satisfaction in contact centers. Designed to streamline workforce operations, Aspect Workforce allows organizations to align staffing, reduce costs, and cultivate an adaptable, engaged team environment.

Why Aspect Workforce?
In a dynamic business landscape, success hinges on managing resources effectively. Highly rated across North America, Aspect Workforce provides powerful tools that enable managers to make data-driven staffing decisions. The solution aligns employee skills, availability, and workload with business needs, empowering teams to achieve objectives with minimal disruptions.

Core Capabilities:
Precise Forecasting for Smarter Planning: Aspect Workforce uses historical data and algorithms to forecast accurately, enabling managers to anticipate demand fluctuations and staff effectively. This proactive approach ensures stable service levels and fewer last-minute adjustments, enhancing operational stability.

Effortless, Automated Scheduling: With Aspect Workforce, scheduling is simplified by automating shifts based on employee skills, availability, and preferences. This not only reduces administrative tasks but also aligns schedules with organizational goals and employee preferences, reducing overtime, enhancing engagement, and fostering productivity.

Real-Time Tracking: Aspect Workforce offers real-time visibility into adherence, allowing managers to monitor activity and respond quickly to issues. This instant insight helps ensure accountability, maximize productivity, and maintain high service quality.

Employee Self-Service: Aspect Workforce’s user-friendly portal empowers employees to manage their schedules, request changes, and access performance updates. This autonomy improves decision-making and enhances job satisfaction, balancing work-life needs with efficiency.

Seamless Integrations: Aspect Workforce integrates with HR, payroll, CRM, and business intelligence systems, ensuring consistent data and streamlined workflows. This unified approach promotes accuracy and aligns teams with larger organizational goals.

Beyond Workforce Management:
Insights for Better Decisions: Comprehensive dashboards provide managers with real-time metrics, helping supervisors automate routine monitoring, focus on improvements, and respond proactively to challenges, which boosts productivity and aligns with objectives.

Cost-Effective Workforce Planning: Aspect Workforce allows businesses to optimize staffing, aligning workforce capacity with workload needs, reducing labor costs without compromising service quality. This efficiency helps free resources for other critical needs.

Supporting Every Role:
- Employees: Aspect Workforce offers transparency and control, allowing team members to manage schedules and preferences, improving satisfaction by balancing personal and professional needs.
- Supervisors: Managers can monitor adherence and performance metrics, addressing productivity concerns quickly and making timely, informed decisions to drive efficiency.
-Workforce Planners: Aspect Workforce provides data-driven insights, enabling planners to forecast and adjust schedules in real time, aligning resources with business demand and supporting consistent performance.

The Aspect Workforce Advantage:
Aspect Workforce is designed to deliver maximum value, supporting operational efficiency without high costs or complexity. Its accessibility and adaptability make it an ideal choice for businesses of all sizes, from mid-market companies to large enterprises. Aspect Workforce empowers organizations to streamline workforce management, boost productivity, and cultivate a motivated workforce, maintaining a competitive edge in today’s fast-paced environment.


Key benefits of Aspect Workforce

Optimized Staffing: Achieve ideal staff coverage with automated and efficient scheduling that maximizes productivity and minimizes gaps.

Streamlined Leave Management: Simplify the tracking of employee leave and ensure compliance with fair and transparent practices, fostering trust and morale.

Payroll Precision: Reduce errors and control overtime costs with accurate time tracking, ensuring employees are compensated fairly and efficiently.

Financial Planning Accuracy: Utilize labor cost forecasting tools for more precise budgeting and resource allocation, enabling better financial decision-making.

Improved Employee Performance: Foster employee development and satisfaction with ongoing, objective performance metrics that encourage growth and recognition.

Compliance Assurance: Minimize risk and ensure compliance with automated updates and applications of labor laws, protecting the organization from potential legal issues.

Empowered Workforce: Promote employee autonomy and self-management through self-service capabilities, enhancing job satisfaction and engagement.

Enhanced Mobility and Flexibility: Support a dynamic workforce with mobile access to workforce management functions, allowing employees to stay connected and productive on the go.

Data-Driven Strategy: Leverage real-time analytics for actionable insights, enabling both immediate and strategic decision-making to drive business success.

Business Resilience: Ensure operational continuity during unforeseen events with preparedness and planning tools that enhance the organization's resilience and adaptability.


Images

Aspect Workforce Software - Dashboard
Aspect Workforce Software - Real-time adherence
Aspect Workforce Software - Intra-day timeline
Aspect Workforce Software - Intra-day performance
Aspect Workforce Software - Adherence view
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Aspect Workforce video
Aspect Workforce Software - Dashboard
Aspect Workforce Software - Real-time adherence
Aspect Workforce Software - Intra-day timeline
Aspect Workforce Software - Intra-day performance
Aspect Workforce Software - Adherence view

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Aspect Workforce

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Starting Price

US$1.00
US$119.00
month

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Features

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Integrations

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Ease of Use

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Value for Money

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Reviews

Overall rating

4.2 /5
(257)
Value for Money
3.8/5
Features
4.1/5
Ease of Use
3.9/5
Customer Support
3.9/5

Already have Aspect Workforce?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 257
Kegan
Kegan
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Easy to track

Reviewed on 2018/08/21

Pros

I felt like it was easy to use and know what I was scheduled for.

Cons

I wish it was more friendly to request and my scheduled change.

Response from Alvaria

Thank you for taking the time to review Aspect Workforce Management. We appreciate your feedback and will forward it on to our product team. Thanks again!

Dawn
Overall rating
  • Industry: Financial Services
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

great product with great customer service

Reviewed on 2018/04/24

Pros

ease of use for the product. the customer service for when we have issues is also great. love our tech team.

Cons

some of the new features get moved around during upgrades and aren't documented or provided in the documentation.

Response from Alvaria

Dawn,
Thank you for taking the time to review Aspect Workforce Management and for the high rating! We are thrilled to hear that you are happy with the product and also the customer service you receive from Aspect. We appreciate your feedback and will forward it on to our internal teams to review.
-The Aspect Team

Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Gets the job done, but it's not user friendly.

Reviewed on 2018/12/13

We were looking for schedule optimization for our contact center and purchased Aspect. Not sure I...

We were looking for schedule optimization for our contact center and purchased Aspect. Not sure I would make the same investment today as there are newer, better options available.

Pros

Pretty powerful; especially forecasting tools.

Cons

How cumbersome it is to update all staff, queues, etc. The UI looks like it was built in 1995. It's very expensive for what has to be a (still) powerful, but antique, application.

Response from Alvaria

Thank you for taking the time to review Aspect Workforce Management. It sounds like you are on an older version of the solution. We've had a highly simplified, web-based UI for a few years now. You can see what's new at https://www.aspect.com/solutions/workforce-optimization. Scroll down to the Aspect in Action section. The videos give a good feel for the newer interface. Your Account Manager can get a demo set up for you, or feel free to contact me directly and I can put you in touch with your account team. Thanks, Shelley Hofman | Aspect Software | [email protected]

Sondra (Rose)
Overall rating
  • Industry: Telecommunications
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Aspect - Workplace Workhorse

Reviewed on 2019/04/05

I find that it does an excellent job as an end user or an administrator.

I find that it does an excellent job as an end user or an administrator.

Pros

I love Aspect for managing employees. I've worked the production desk at a call center, and no software does the job of managing those schedules as well as Aspect.

Cons

It can be clunky and hard to use. The language doesn't always makes sense, and it seems like there is a lot of extra steps for the end user.

Ricardo
Ricardo
Overall rating
  • Industry: Computer Hardware
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good program

Reviewed on 2019/10/17

No problem only need a one note to remember the code to use in the program

No problem only need a one note to remember the code to use in the program

Pros

This program easy to make approval of vacation exception of agent o can't check the schedule for my and agent

Cons

In this case need make more easy for a person don't see this program in this as need a manual of tools additional don't have the code did you need to use

Showing 5 reviews of 257 Read all reviews

Aspect Workforce FAQs

Below are some frequently asked questions for Aspect Workforce.

Aspect Workforce offers the following pricing plans:

  • Starting from: US$1.00
  • Free Trial: Not Available

Contact sales for pricing information and a quote.

Aspect Workforce has the following typical customers:

51–200, 201–500, 501–1,000, 1,001–5,000

Aspect Workforce supports the following languages:

Chinese, English, French, German, Japanese, Korean, Portuguese, Russian, Spanish, Traditional Chinese

Aspect Workforce supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Aspect Workforce has

Aspect Workforce offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Aspect Workforce.