Lithium Communities

Lithium Communities

Social community management for driving brand conversations

4.5/5 (8 reviews)

Lithium Communities Overview

Lithium Communities is a community platform for businesses and brands of all sizes who wish to harness consumer enthusiasm and encourage engagement. The cloud-based solution provides the tools necessary to transform existing websites and presences into social networking hubs, supporting broader community features. Clients can therefore snapshot individual and collective customer profiling, building deeper relationships with a user base to understand brand perceptions, gather feedback and crowdsource peer-to-peer support content when growing meaningful knowledge bases. Ultimately the implied benefits here in areas such as customer loyalty, retention and brand advocacy can inspire raised revenues with lower service costs.

Specific community features include the provision of forums where single customers or groups can talk across brand discussion boards. Blogs can be created to publish content, media, announcements and social comments, while crowd-sourced articles and ideas are collected to support and innovate services. Gather reviews and ratings to share buyer confidence, using competitions and various Gamifaction techniques to power proactive engagement. Alongside, businesses can use Lithium to derive valuable analytics and insights into all these areas and more when it comes to customer loyalty, satisfaction levels and indeed future purchasing intent.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Europe, Germany, United Kingdom, United States

Supported Languages

English

Lithium Communities Reviews

Overall rating
4.5/5
100% positive reviews
4
Excellent
4
Very good
0
Average
0
Poor
0
Terrible
Allison F.

Using Lithium? Consult an expert!

Used Daily for 2+ years
Reviewed on 2018/08/16
Review Source: Capterra

Originally we started out using Lithium Communities, with our prepaid brands Boost & Virgin, after a very successful launch, we made the decision to move our 12 year old Sprint Community, over to Lithium. Initially the primary purpose for all Communities was call deflection. More recently we have begun to use it to improve our customer experience. The online Communities have had nothing but positive impacts on ROI. We have seen significant increases in Visits, Call Deflection, Engagement, Self-Service.

If you would like more detail, please read about our Social Support success at https://lithosphere.lithium.com/t5/Lithy-Awards-2018/Lithys-2018-Sprint-Social-Support-Champion/cns-p/489438

Pros

Configurability. There are so many tools, features and functions, that you can easily customize your community to meet your industry needs.
Ease of use. Out of the box both users and admins can easily begin using the Community, but it also offers more technical options, and training for everything.
SEO. The entire Community is built for optimization, tags, labels, the ability to create custom search, titles, text & canonical URLs.

Cons

Overall I am very satisfied, as with any tool there is always room from improvement or change, every company has specific needs, so these are a couple of things that would benefit me.
Search. The internal search tool works good, but there is room for improvement. Lithium is currently working on enhancements, so I am looking forward to the new changes.
Surveys. They have a great survey tool, but I would love to see an enhancement that would allow agents/community managers to respond to customer survey responses. This is probably an industry thing, but our customers tend to use the survey tool as a complaint box.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Karenny P.

The power of the web become the best complete community experience

Used Daily for 1+ year
Reviewed on 2018/02/28
Review Source

Pros

I think the highlight of Lithium is the ability to have an instant response, at any time of the day or night. As the server tends to work 24/7. I deeply enjoy the direct connection through social channels, which gives me the ability to see an overview of my entire network. It has an excellent integration between forums and knowledge base. It easily converts a good publication in the forum into a KB article that will help the community forever. There are also many excellent functions, such as accepting an answer as a solution, giving prestige and things like badges.

Lithium allows you to leverage your community to easily agglutinate the complementary support of sources and guides for your other users.

Cons

We use a personalized version of it, therefore our experience may be different, but there are many inconsistencies and difficulties. For example, if two users have the same email address, it is difficult to change or delete one. That kind of things.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Six years with Lithium Communities

Used Daily for 2+ years
Reviewed on 2018/09/12
Review Source: Capterra

I'm overall very happy with my experience so far with Lithium. We've recently extended our contract, can't show higher praise than that.

Pros

It's feature rich. All main discussion styles are represented (Ideation, Knowledgebase, Discussions etc.). Pretty much zero downtime in all the years we've been a customer. Excellent success support services to help you get the most out of the product.

Cons

If I'm picky, a slight change of focus towards Publisher in the last year or so. Has community innovation suffered? It's also definitely not the cheapest platform out there but we've found (via extensive research) that it's the best.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Good experience , it´s a powerfull tool.

Used Daily for 2+ years
Reviewed on 2017/12/19
Review Source: Capterra

Pros

The flexibility (forum, blog, Knowledge Base, etc..). We can create differents communities with the same tool.

Cons

The URLs aren´t friendly so We think it isn´t good for the SEO. With a URL friendly the visits could increase.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Great Software To Manage Community

Used Weekly for 2+ years
Reviewed on 2018/05/17
Review Source: Capterra

Pros

Lithium allows us to have 1-1 conversations with with our active consumer base, and also allows them to have interactions with one another.

Cons

I honestly can't say anything that i dislike about this software. However, my least favorite part of any software is integration.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Lithium Communities Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Communities package: Contact Lithium for pricing.

Social Media Management (Social Publishing / Response): Contact Lithium for pricing.

Communities + Social Media Management: Contact Lithium for pricing.

(Gold and Platinum support offerings also available)

Lithium Communities Features

  • Content Management
  • Customizable Branding

  • API
  • Access Control
  • Activity Dashboard
  • Automatic Notifications
  • Custom Forms
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Electronic Payments
  • Product Catalog
  • Reporting & Statistics
  • SSL Security
  • Search Functionality
  • Social Media Integration
  • Template Management
  • Third Party Integration
  • eCommerce Integration
  • eCommerce Management

Additional information for Lithium Communities

Key features of Lithium Communities

  • Blog
  • Community management
  • Content management
  • Content moderation
  • Content sharing
  • Crowdsourced knowledge
  • Customer analytics
  • Customer chat support
  • Discussions / forums
  • Document / file management
  • Filtered views
  • Forums
  • Gamification features
  • Group forums
  • Group management
  • Ideation
  • Ideation / crowdsourcing
  • Membership management
  • Participation incentives & rewards
  • Peer questions / answers
  • Personalized user profiles
  • Photo and video support
  • Ratings and reviews
  • Relationship management
  • Tagging options
  • User profiles
  • Website management

Benefits

  • Lithium Communities is online social community management software that enables businesses to support customer conversations, leveraging brand advocacy and customer loyalty to drive engagement.
  • Brands can transform passive websites into more meaningful experiences by providing the tools to create blogs, forums and crowd-sourced knowledge bases that can develop into a useful support resource.
  • Lithium Communities automatically acknowledge Search Engine Optimization (SEO) best practices to maximize organic search traffic and ensure community content is visible.
  • Gamification features can be deployed to drive community engagement, awarding rankings, social reputation badges and even competitive rewards for sharing particularly inspirational brand stories.
  • Built-in analytical options can be used to better understand the valuable customer data surrounding such community activity, generating business insights into brand loyalty, feedback, reviews and consumer intentions.
  • Lithium Communities FAQs

    Below are some frequently asked questions for Lithium Communities.

    Q. What type of pricing plans does Lithium Communities offer?

    Lithium Communities offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Communities package: Contact Lithium for pricing.

    Social Media Management (Social Publishing / Response): Contact Lithium for pricing.

    Communities + Social Media Management: Contact Lithium for pricing.

    (Gold and Platinum support offerings also available)

    Q. What are the main features of Lithium Communities?

    Lithium Communities offers the following features:

    • Blog
    • Community management
    • Content management
    • Content moderation
    • Content sharing
    • Crowdsourced knowledge
    • Customer analytics
    • Customer chat support
    • Discussions / forums
    • Document / file management
    • Filtered views
    • Forums
    • Gamification features
    • Group forums
    • Group management
    • Ideation
    • Ideation / crowdsourcing
    • Membership management
    • Participation incentives & rewards
    • Peer questions / answers
    • Personalized user profiles
    • Photo and video support
    • Ratings and reviews
    • Relationship management
    • Tagging options
    • User profiles
    • Website management

    Q. Who are the typical users of Lithium Communities?

    Lithium Communities has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Lithium Communities support?

    Lithium Communities supports the following languages:

    English

    Q. What type of pricing plans does Lithium Communities offer?

    Lithium Communities has the following pricing plans:

    Subscription

    Q. Does Lithium Communities support mobile devices?

    We do not have any information about what devices Lithium Communities supports

    Q. What other apps does Lithium Communities integrate with?

    Lithium Communities integrates with the following applications:

    Dimelo

    Q. What level of support does Lithium Communities offer?

    Lithium Communities offers the following support options:

    Knowledge Base, Online Support, Phone Support