About TenantCloud

TenantCloud is a rental property accounting and management software which provides Landlords, Tenants and ServicePros with personal portals to manage online rent collection, communication, and maintenance requests. As a multitasking system, TenantCloud includes rental accounting, advertising and invoicing capabilities in addition to tenant screening and application status tracking functionality.

From the landlord portal, users can access basic accounting information, perform background checks on potential tenants, and schedule service reminders. Landlords can also create websites to list and market their properties, post vacant rentals to various listing websites through ILS (Internet Listing Service) syndication, and capture rental agreement signatures with e-signature technology. With PayPal and Stripe integration, TenantCloud enables users to accept secure online payments.

TenantCloud equips users with a separate portal for tenants. From the tenant portal, users can complete online rental applications, make rental payments, and submit visual maintenance requests. Using tenant match technology, TenantCloud serves to suggest relevant property listings to prospective tenants. Since TenantCloud tracks and manages rental activity, tenants have access to a complete record of all of their rental activity including rental agreements, receipts and move in/out photos.

TenantCloud enables users to create a ServicePro profile designed to help users advertise their business or services and find new customers. Through the ServicePro profile, TenantCloud allows users to receive new job opportunities, manage orders and send quotes.

Pricing starting from:

N/A

  • Free Trial
  • Free Version
  • Subscription

Key benefits of TenantCloud

  • TenantCloud is available as a native mobile app on iOS and Android platforms, allowing users to manage rental properties, payments, and communication on the move.

  • TenantCloud enables users to manage rent collection online using PayPal, Dwolla, or Stripe payment gateways.

  • With daily data backups and 256-bit encryption, TenantCloud ensures that all user data is stored and managed securely.

  • TenantCloud offers on-demand reporting, granting users insight into relevant financial and rental data.

  • Users can advertise their rental properties on various listing websites such as Trulia, MyNewPlace, and HotPads through ILS (Internet Listing Service) syndication.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Trial
    • Free Version
    • Subscription

    Images

    Post vacant rentals to TC Rentals & various listing websites through ISL syndication
    Manage rental property activity from the TenantCloud dashboard
    Promote trusted listings with TenantCloud verification
    Generate a background screening report on potential tenants
    Schedule service reminders to track equipment
    Manage rental applications
    Create and sign rental lease agreements using e-signature technology
    Invite potential tenants to apply for a rental property using tenant match technology
    Create ServicePro profiles
    Track and manage maintenance requests
    View 11 more
    TenantCloud video
    TenantCloud screenshot: Post vacant rentals to TC Rentals & various listing websites through ISL syndication TenantCloud screenshot: Manage rental property activity from the TenantCloud dashboard TenantCloud screenshot: Promote trusted listings with TenantCloud verification TenantCloud screenshot: Generate a background screening report on potential tenants TenantCloud screenshot: Schedule service reminders to track equipment TenantCloud screenshot: Manage rental applications TenantCloud screenshot: Create and sign rental lease agreements using e-signature technology TenantCloud screenshot: Invite potential tenants to apply for a rental property using tenant match technology TenantCloud screenshot: Create ServicePro profiles TenantCloud screenshot: Track and manage maintenance requests

    Features

    Total features of TenantCloud: 70

    • ACH Payment Processing
    • Accounting
    • Activity Management
    • Activity Tracking
    • Ad hoc Reporting
    • Advertising Management
    • Alerts/Notifications
    • Applicant Tracking
    • Background Screening
    • Billing & Invoicing
    • Calendar Management
    • Calendar Sync
    • Chat/Messaging
    • Commercial Property Management Software
    • Contact Database
    • Contact Management
    • Credit Check
    • Customer Database
    • Data Import/Export
    • Deadline Management
    • Document Storage
    • Electronic Payments
    • Electronic Signature
    • Equipment Maintenance
    • Equipment Tracking
    • Expense Tracking
    • File Management
    • Financial Management
    • Insurance Management
    • Invoice Management
    • Late Fee Calculation
    • Lease Management
    • Maintenance Management
    • Maintenance Scheduling
    • Mobile Alerts
    • Online Payments
    • Owner Portal
    • Partial Payments
    • Payment Processing
    • Personalization
    • Portfolio Management
    • Progress Tracking
    • Property Database
    • Quotes/Estimates
    • Ratings / Reviews
    • Receipt Management
    • Records Management
    • Recurring/Subscription Billing
    • Reminders
    • Rent Tracking
    • Reporting & Statistics
    • Residential Properties
    • Search/Filter
    • Self Service Portal
    • Status Tracking
    • Task Management
    • Tax Management
    • Template Management
    • Tenant Portal
    • Tenant Tracking
    • Third Party Integrations
    • Timeline Management
    • To-Do List
    • Transaction History
    • Two-Factor Authentication
    • User Management
    • Vacancy Management
    • Website Management
    • Widgets
    • Work Order Management

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    Reviews

    Overall rating

    4 /5
    (132)
    Value for Money
    4,1/5
    Features
    3,8/5
    Ease of Use
    3,9/5
    Customer Support
    3,8/5

    Already have TenantCloud?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

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    Showing 5 reviews of 132
    Verified Reviewer
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Perfect for Small Landlords!

    Reviewed on 2018/07/26

    It saved me a ton of time.

    It saved me a ton of time.

    Pros

    I could not have made it through my first year of managing my 4 properties without this. This is the 3rd year of using this soft and I'm loving it. They are continually improving the app. I am very pleased with the use of this program and my tenants love the convenience of paying their rent online. And maintenance requests are like a game. So easy, that even my elder tenants use it.

    Cons

    Well, they don't have a phone support, but once you figure out how to use support tickets you get used to it.

    Response from TenantCloud

    Thank you for a great feedback! We really appreciate your kind words.

    Ryan G.
    Overall rating
    • Industry: Real Estate
    • Company size: 2-10 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Makes managing tenants a little easier

    Reviewed on 2020/07/09

    Tenant Cloud keeps things simple. This is what I want. There are some extremnely robust solutions...

    Tenant Cloud keeps things simple. This is what I want. There are some extremnely robust solutions that offer similar offering...but too much...is sometimes overwhelming. This suits my needs just fine. There are minor issues that could use some work however I feel like Tenant Cloud will likely get better as time goes on and for now I'm happy to go along for the ride! I think they have all the nuts and bolts for the most part and the price is reasonable. I would recommend people to give it a try.

    Pros

    Tenant Cloud helps with automation naturally. If I can use software that takes manually entries out of the equation...I'm a fan. This software does that nicely. Tenants can view and digitally sign their lease, view charges, pay rent, communicate through platform if they like. Oh and it generates reports. What else do you really need? The interface is rather simple...easy to work with and graphically pleasing. It's rather intuitive. Doesn't take long to become comfortable. It's a nice product offering that solves my problems.

    Cons

    There are small details that can be frustrating but overlooked. When drafting my boilerplate lease...the format comes out slight wrong every time. The software creates a bunch of space between words or sentences. It appears random but I just edit it every time I create a lease...to clean it up and look proper. Setting up the lease could use a few tweaks. Tenant can not see a list of charges until AFTER the lease is signed. I'd like for them to see the charges at the time the lease is signed. It helps Tenant visually see what they are paying for at time of signing.

    Response from TenantCloud

    We are very grateful for your kind words. Thanks a lot for such a positive feedback.

    Verified Reviewer
    Overall rating
    • Industry: Real Estate
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Great potentential but still has some key features to fix or add

    Reviewed on 2021/03/10

    Customer support seems to be off-shore and only handled over night and I get a response at 8am, so...

    Customer support seems to be off-shore and only handled over night and I get a response at 8am, so timeliness of the responses takes 24 hours for any and every question which is painful.

    Pros

    This software handles most of the items required to manage a rental.

    Cons

    It is very slow and clunky at times, I would like the software to provide the CRP forms for each tenant for taxes, but that isn't done yet. I would also like the ability to send a quick notification to all renters via a messanger that is a template like "I will be plowing the parking lot in 15 minutes please remove your cars" Or "I will be mowing the yard in 15 minutes." But that isn't an option at all. I recently came into a bug that doesn't allow renters to set up their bank account on their IOS device (iPhone and iPad), which is a huge pain because most renters use an iPhone unfortunately and they are asked to setup the bank account on a computer but some people don't havee a computer...

    Chrstopher S.
    Overall rating
    • Industry: Commercial Real Estate
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Stressful... constantly opening support tickets with problems, no fast phone support

    Reviewed on 2018/09/12

    The software has been overly stressful and take more of my time to use then I ever thought it would.

    The software has been overly stressful and take more of my time to use then I ever thought it would.

    Pros

    Lots of functionality, nice user interface, great mobile app, decent online support help (when applicable)

    Cons

    I've been using the software for almost a year now, and If I had to start over again, I WOULDN'T choose this software. It has been a non-stop struggle to get my tenant's user accounts connected to my landlord account, so they can access lease docs, pay invoices, etc. I have about 12 tenants using the software. At least half of them have had problems setting up a new user account and getting it connected to my landlord account. I'm constantly submitting support tickets and there is always a new reason why their account won't connect, and frankly the reason don't logically add up and in most cases simply aren't accurate. I've also had other issues like late invoices for monthly rent not generating late charges timely.

    Neill M.
    Overall rating
    • Industry: Real Estate
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    New and still in trial

    Reviewed on 2021/04/02

    Pros

    Loved the vendor process and maintenance requests as well as the owner portals.

    Cons

    There is no Move In / Move out and general inspection documentation. it will beneficial to have such function and then have the system allow you to task the work to a contractor.
    You do not have a reconciliation process for bank accounts I think that is a negative.
    Also you don't have an option to issues 1099 to vendors / owners and fire files to the IRS again another negative.

    Showing 5 reviews of 132 Read all reviews

    TenantCloud FAQs

    Below are some frequently asked questions for TenantCloud.

    TenantCloud offers the following pricing plans:

    • Pricing model: Free, Subscription
    • Free Trial: Available

    TenantCloud is a freemium solution for landlords, tenants and ServicePros. Soon TenantCloud will have a $35/month solution for ServicePros.

    We do not have any information about TenantCloud features

    TenantCloud has the following typical customers:

    2-10, 11-50, 51-200, 201-500

    TenantCloud supports the following languages:

    English

    TenantCloud supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    TenantCloud integrates with the following applications:

    PayPal, Stripe

    TenantCloud offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

    Related categories

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