About TenantCloud

TenantCloud is a rental property accounting and management software that provides Landlords, Tenants and ServicePros with personal portals to manage online rent collection, communication, and maintenance requests. As a multitasking system, TenantCloud includes rental accounting, advertising and invoicing capabilities in addition to tenant screening and application status tracking functionality.

From the landlord portal, users can access basic accounting information, perform background checks on potential tenants, and schedule service reminders. Landlords can also create websites to list and market their properties, post vacant rentals to various listing websites through ILS (Internet Listing Service) syndication, and capture rental agreement signatures with e-signature technology. With online payments, TenantCloud enables users to accept rent securely online.

TenantCloud equips users with a separate portal for tenants. From the tenant portal, users can complete online rental applications, make rental payments, and submit visual maintenance requests. Using tenant match technology, TenantCloud serves to suggest relevant property listings to prospective tenants. Since TenantCloud tracks and manages rental activity, tenants have access to a complete record of all of their rental activity including rental agreements, receipts and move in/out photos.

TenantCloud enables users to create a ServicePro profile designed to help users advertise their business or services and find new customers. Through the ServicePro profile, TenantCloud allows users to receive new job opportunities, manage orders and send quotes.


Key benefits of TenantCloud

  • TenantCloud is available as a native mobile app on iOS and Android platforms, allowing users to manage rental properties, payments, and communication on the move.

  • TenantCloud enables users to manage rent collection online.

  • With daily data backups and 256-bit encryption, TenantCloud ensures that all user data is stored and managed securely.

  • TenantCloud offers on-demand reporting, granting users insight into relevant financial and rental data.

  • Users can advertise their rental properties on various listing websites such as Zillow, Trulia, HotPads, and more through ILS (Internet Listing Service) syndication.

  • Images

    TenantCloud Software - Screen Tenants
    TenantCloud Software - List Properties
    TenantCloud Software - Receive Rent Online
    TenantCloud Software - Run Accounting
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    TenantCloud video
    TenantCloud video
    TenantCloud Software - Screen Tenants
    TenantCloud Software - List Properties
    TenantCloud Software - Receive Rent Online
    TenantCloud Software - Run Accounting

    Not sure about TenantCloud? Compare with a popular alternative

    TenantCloud

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    Ease of Use

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    Reviews

    Overall rating

    4,3 /5
    (351)
    Value for Money
    4,3/5
    Features
    4,0/5
    Ease of Use
    4,0/5
    Customer Support
    4,1/5

    Already have TenantCloud?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 351
    Verified Reviewer
    Overall rating
    • Industry: Real Estate
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The best simple property management SaaS

    Reviewed on 2023/08/06

    Pros

    Simple easy to use and understand. It works great without becoming complex.

    Cons

    Lacks custom features that might be desired

    Jennifer
    Overall rating
    • Industry: Real Estate
    • Company size: 2–10 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Good start, but needs tweaking

    Reviewed on 2023/07/17

    It's okay for the money, but could definitely use improvement.

    It's okay for the money, but could definitely use improvement.

    Pros

    Online portal for reporting maintenance needs

    Cons

    Don't take me back to the dashboard transactions when I finish a task, instead let me go back to where I was "new tenants vs all tenants, etc) so I can continue with the next owner, tenant, etc. Let me add multiple tenants to a lease, even if they don't "connect" to each other in the applications. Pre-populate an amount in the distribution section so I don't have to remember how much I need to send to an owner. Easier accounting - let me pick an owner when I need to bill a tenant, so the payment gets posted to the owner's account more easily, or to my own account. Let me add to the accounting options for more specific charges, & let me decide who is getting paid for these charges (utilities when the property is vacant, etc). Let me add charges like a "monthly pet fee" without automatically setting it up for a management fee, where I have to delete the mgmt fee every month. Show NSF charges! Process payments more quickly. Give me more control over the accounting sections. Show ALL transactions under the owner transaction tabs, not just distributions. Allow more control over the leases. Let me choose when to charge management fees when a lease starts on a date other than the first. I don't want to charge mgmt fees on the date the lease starts. TenantCloud needs to be evaluated and set up by a property manager, not people who don't understand the ins and outs of property management, how to charge fees, etc. I don't like having to post multiple transactions to get one task done.

    Alternatives Considered

    AppFolio Property Manager

    Reasons for Choosing TenantCloud

    Started my own business and it was cost effective.

    Reasons for Switching to TenantCloud

    Pricing, but it lacks a lot of what the others have
    Verified Reviewer
    Overall rating
    • Industry: Real Estate
    • Company size: 2–10 Employees
    • Used for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Scam that Won't Delete Your Account

    Reviewed on 2020/07/01

    Pros

    There was nothing about the software or customer experience that I enjoyed

    Cons

    Tenant cloud is *happy* to continue charging you every month, even though you haven't "completed setup" of your account; however, they:

    - Have a customer service line that goes to voicemail (and no one returns your call)
    - Have "chat" online that is unwilling to help, can't cancel your account, and won't transfer you to a supervisor

    It's basically like the old "CD" scams that would get you paying a monthly rate and then make it very difficult to cancel the subscription

    Response from TenantCloud

    Thanks for your feedback. We are happy to help all our customers and are trying to do that efficiently and in a timely manner.

    As our Support Team has previously responded via a support ticket, your issue is being under review. You have subscribed to a paid plan and was using our system. Later we have added a new feature called "Onboarding" and since your account was missing some information it was shown to you as well.

    Due to this, you must have misinterpreted the system onboarding. But the day you've contacted our Support Team, we have canceled your subscription. We are sorry you had such experience with our system. We are improving our service every day to make sure our users have the best tools that help their business.

    Michael
    Overall rating
    • Industry: Management Consulting
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A great entry level software

    Reviewed on 2021/11/29

    Pros

    Support is outstanding first and foremost. After that, it provides many of the features i needed in management platform, is very easy to navigate on the tenant side, a feature that would be a deal breaker as tenants don't want to spend a lot of time trying to find what they need, and the ability to record other company income and expenses suck as vending machine proceeds is a major plus.

    Cons

    Would like to have the ability to offer an online application without it being tied to a specific property, or requiring me to lust the property first. Also would like to see the ability to add new vendors on the fly through the expense form. When a maintenance guy brings mw a new receipt for payout, i often have to cancel the entey to go back and add a new vendor first.

    Claudia
    Overall rating
    • Industry: Real Estate
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great overall for now

    Reviewed on 2022/07/06

    So far I'm still transfering data and find it quite easy to do. I can give you more feedback in a...

    So far I'm still transfering data and find it quite easy to do. I can give you more feedback in a few months when I start to actually use it with my tenants.

    Pros

    It is quite easy to use and have all what I want in property managing.

    Cons

    I wish you can have it more international user friendly by giving options to add/remove options. For example, I try to add equipment that are commonly provided in my country but then it's not available in the dropdown options so I have to compile them all in other.

    Alternatives Considered

    Buildium

    Reasons for Switching to TenantCloud

    I got stood up by their sales agent too many times that I cannot imagine how it'll be if I have problem in the future if they can't even keep their schedule to sell their product to me. Plus, TenantCloud have the $0 subscription that got me hooked (great marketing strategy!)

    Response from TenantCloud

    We appreciate your feedback! Thank you.

    Showing 5 reviews of 351 Read all reviews

    TenantCloud FAQs

    Below are some frequently asked questions for TenantCloud.

    TenantCloud offers the following pricing plans:

    • Starting from: US$15,60/month
    • Pricing model: Subscription
    • Free Trial: Available

    Starter - $12/mo Growth - $40/m Business - Custom Pricing - please contact Tenant Cloud for pricing information. TenantCloud is a solution for landlords, tenants, and professionals with the opportunity to upgrade.

    TenantCloud has the following typical customers:

    2–10, 11–50, 51–200

    TenantCloud supports the following languages:

    English

    TenantCloud supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    TenantCloud integrates with the following applications:

    Google Calendar, Google Maps, QuickBooks, Stripe

    TenantCloud offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for TenantCloud.