TenantCloud

Rental property accounting & management software

3,9 /5 (105 reviews) Write a Review!

TenantCloud Overview

What is TenantCloud?

TenantCloud is a rental property accounting and management software which provides Landlords, Tenants and ServicePros with personal portals to manage online rent collection, communication, and maintenance requests. As a multitasking system, TenantCloud includes rental accounting, advertising and invoicing capabilities in addition to tenant screening and application status tracking functionality.

From the landlord portal, users can access basic accounting information, perform background checks on potential tenants, and schedule service reminders. Landlords can also create websites to list and market their properties, post vacant rentals to various listing websites through ILS (Internet Listing Service) syndication, and capture rental agreement signatures with e-signature technology. With PayPal and Stripe integration, TenantCloud enables users to accept secure online payments.

TenantCloud equips users with a separate portal for tenants. From the tenant portal, users can complete online rental applications, make rental payments, and submit visual maintenance requests. Using tenant match technology, TenantCloud serves to suggest relevant property listings to prospective tenants. Since TenantCloud tracks and manages rental activity, tenants have access to a complete record of all of their rental activity including rental agreements, receipts and move in/out photos.

TenantCloud enables users to create a ServicePro profile designed to help users advertise their business or services and find new customers. Through the ServicePro profile, TenantCloud allows users to receive new job opportunities, manage orders and send quotes.

TenantCloud Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Free
Subscription
Value for money

TenantCloud is a freemium solution for landlords, tenants and ServicePros.

Soon TenantCloud will have a $35/month solution for ServicePros.


TenantCloud Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Post vacant rentals to TC Rentals & various listing websites through ISL syndication
Manage rental property activity from the TenantCloud dashboard
Promote trusted listings with TenantCloud verification
Generate a background screening report on potential tenants
Schedule service reminders to track equipment
Manage rental applications
Create and sign rental lease agreements using e-signature technology
Invite potential tenants to apply for a rental property using tenant match technology
Create ServicePro profiles
Track and manage maintenance requests
TenantCloud video TenantCloud screenshot: Post vacant rentals to TC Rentals & various listing websites through ISL syndication TenantCloud screenshot: Manage rental property activity from the TenantCloud dashboard TenantCloud screenshot: Promote trusted listings with TenantCloud verification TenantCloud screenshot: Generate a background screening report on potential tenants TenantCloud screenshot: Schedule service reminders to track equipment TenantCloud screenshot: Manage rental applications TenantCloud screenshot: Create and sign rental lease agreements using e-signature technology TenantCloud screenshot: Invite potential tenants to apply for a rental property using tenant match technology TenantCloud screenshot: Create ServicePro profiles TenantCloud screenshot: Track and manage maintenance requests

TenantCloud Reviews

TenantCloud Reviews

Overall rating
3,9
/
5
Excellent
49

Very good
28

Average
11

Poor
6

Terrible
11

Value for Money
4
Features
3,7
Ease of Use
3,8
Customer Support
3,7
73% recommended this app
Verified Reviewer

Perfect for Small Landlords!

It saved me a ton of time.


Ryan G.

Makes managing tenants a little easier

Tenant Cloud keeps things simple. This is what I want. There are some extremnely robust solutions that offer similar offering...but too much...is sometimes overwhelming. This suits my needs just fine. There are minor issues that could use some work however I feel like Tenant Cloud will likely get better as time goes on and for now I'm happy to go along for the ride! I think they have all the nuts and bolts for the most part and the price is reasonable. I would recommend people to give it a try.


Casey L.

Excellent software for Landlords

I am able to have new tenants log on and get credit reports right away. I have great overall experience with Tenantcloud


Chrstopher S.

Stressful... constantly opening support tickets with problems, no fast phone support

The software has been overly stressful and take more of my time to use then I ever thought it would.


Maria C.

SOFTWARE

I need to have current information at all times at my fingertips. And that has been great so far.


Verified Reviewer

Perfect for Small Landlords!

Used Daily for 2+ years
Reviewed on 2018/07/26
Review Source: Capterra

It saved me a ton of time.

Pros

I could not have made it through my first year of managing my 4 properties without this. This is the 3rd year of using this soft and I'm loving it. They are continually improving the app. I am very pleased with the use of this program and my tenants love the convenience of paying their rent online. And maintenance requests are like a game. So easy, that even my elder tenants use it.

Cons

Well, they don't have a phone support, but once you figure out how to use support tickets you get used to it.

Response from TenantCloud

Thank you for a great feedback! We really appreciate your kind words.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ryan G.
Industry: Real Estate
Company size: 2-10 Employees

Makes managing tenants a little easier

Used Weekly for 6-12 months
Reviewed on 2020/07/09
Review Source: Capterra

Tenant Cloud keeps things simple. This is what I want. There are some extremnely robust solutions that offer similar offering...but too much...is sometimes overwhelming. This suits my needs just fine. There are minor issues that could use some work however I feel like Tenant Cloud will likely get better as time goes on and for now I'm happy to go along for the ride! I think they have all the nuts and bolts for the most part and the price is reasonable. I would recommend people to give it a try.

Pros

Tenant Cloud helps with automation naturally. If I can use software that takes manually entries out of the equation...I'm a fan. This software does that nicely. Tenants can view and digitally sign their lease, view charges, pay rent, communicate through platform if they like. Oh and it generates reports. What else do you really need? The interface is rather simple...easy to work with and graphically pleasing. It's rather intuitive. Doesn't take long to become comfortable. It's a nice product offering that solves my problems.

Cons

There are small details that can be frustrating but overlooked. When drafting my boilerplate lease...the format comes out slight wrong every time. The software creates a bunch of space between words or sentences. It appears random but I just edit it every time I create a lease...to clean it up and look proper. Setting up the lease could use a few tweaks. Tenant can not see a list of charges until AFTER the lease is signed. I'd like for them to see the charges at the time the lease is signed. It helps Tenant visually see what they are paying for at time of signing.

Response from TenantCloud

We are very grateful for your kind words. Thanks a lot for such a positive feedback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Casey L.
Industry: Real Estate
Company size: Self Employed

Excellent software for Landlords

Used Daily for 1+ year
Reviewed on 2020/10/22
Review Source: Capterra

I am able to have new tenants log on and get credit reports right away. I have great overall experience with Tenantcloud

Pros

online payments. automatic payments. help center. Applications. credit/background reports.

Cons

not able to have more than 6 bank accounts on one account.. I have to have two different log ins for all 10 properties I manage

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Chrstopher S.
Industry: Commercial Real Estate
Company size: 2-10 Employees

Stressful... constantly opening support tickets with problems, no fast phone support

Used Daily for 6-12 months
Reviewed on 2018/09/12
Review Source: SoftwareAdvice

The software has been overly stressful and take more of my time to use then I ever thought it would.

Pros

Lots of functionality, nice user interface, great mobile app, decent online support help (when applicable)

Cons

I've been using the software for almost a year now, and If I had to start over again, I WOULDN'T choose this software. It has been a non-stop struggle to get my tenant's user accounts connected to my landlord account, so they can access lease docs, pay invoices, etc. I have about 12 tenants using the software. At least half of them have had problems setting up a new user account and getting it connected to my landlord account. I'm constantly submitting support tickets and there is always a new reason why their account won't connect, and frankly the reason don't logically add up and in most cases simply aren't accurate. I've also had other issues like late invoices for monthly rent not generating late charges timely.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Maria C.
Industry: Real Estate
Company size: 2-10 Employees

SOFTWARE

Used Daily for 1-5 months
Reviewed on 2020/08/19
Review Source: Capterra

I need to have current information at all times at my fingertips. And that has been great so far.

Pros

We are still in the first stages of getting used to the software. I think as we use it more it will become easier to navigate. It has given me a better overview of our tenant situation. So far, I Love It!

Cons

Getting started and entering all the information has been a challenge. But we are getting there.

Response from TenantCloud

Thank you very much for the great feedback!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8/10
Based on 105 user ratings
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TenantCloud Pricing

TenantCloud Pricing

Starting from
N/A
Free Trial
Free
Subscription
Value for money

TenantCloud is a freemium solution for landlords, tenants and ServicePros.

Soon TenantCloud will have a $35/month solution for ServicePros.

TenantCloud is a freemium solution for landlords, tenants and ServicePros.

Soon TenantCloud will have a $35/month solution for ServicePros.

Value for Money
4/5
Based on 105 user ratings
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TenantCloud Features

TenantCloud Features

API
Accounting Management
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Contact Database
Contact Management
Document Management
Document Storage
Electronic Payments
Email Notifications
Maintenance Scheduling
Reminders
Reporting & Statistics
Search Functionality
Self Service Portal
Task Management
Third Party Integration
Work Order Management
Features
3,7/5
Based on 105 user ratings
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Categories

Additional information for TenantCloud

Additional information for TenantCloud

Key features of TenantCloud

  • Accounting management
  • Activity management
  • Activity tracking
  • Advertising management
  • Agreement template builder
  • Automatic reminders
  • Calendar management
  • Contact import
  • Contact management
  • Due date tracking
  • Electronic signature
  • Equipment maintenance
  • Equipment tracking
  • Expense management
  • ILS syndication
  • Invoice management
  • Invoice printing
  • Joint & split rent payments
  • Landlord & tenant portals
  • Landlord database
  • Late fee calculation
  • Lease management
  • Maintenance management
  • Marketing website
  • Move in/move out photos
  • Multiple deposit accounts
  • On-demand reports
  • Online rental application
  • Payment processing
  • Personalized profiles
  • Progress tracking
  • Property management
  • Quote management
  • Ratings & reviews
  • Receipt management
  • Records management
  • Recurring invoicing
  • Rent tracking
  • Rental wishlist
  • Search functionality
  • Signed agreements
  • Status tracking
  • Tax management
  • Tenant database
  • Tenant matching technology
  • Tenant screening
  • Third party integrations
  • To-do lists
  • Vacancy tracking
  • Visual maintenance requests

Benefits

  • TenantCloud is available as a native mobile app on iOS and Android platforms, allowing users to manage rental properties, payments, and communication on the move.

  • TenantCloud enables users to manage rent collection online using PayPal, Dwolla, or Stripe payment gateways.

  • With daily data backups and 256-bit encryption, TenantCloud ensures that all user data is stored and managed securely.

  • TenantCloud offers on-demand reporting, granting users insight into relevant financial and rental data.

  • Users can advertise their rental properties on various listing websites such as Trulia, MyNewPlace, and HotPads through ILS (Internet Listing Service) syndication.

  • TenantCloud FAQs

    TenantCloud FAQs

    Below are some frequently asked questions for TenantCloud.

    Q. What type of pricing plans does TenantCloud offer?

    TenantCloud offers the following pricing plans:

    Pricing model: Free, Subscription

    Free Trial: Not Available

    TenantCloud is a freemium solution for landlords, tenants and ServicePros. Soon TenantCloud will have a $35/month solution for ServicePros.

    Q. What are the main features of TenantCloud?

    TenantCloud offers the following features:

    • Accounting management
    • Activity management
    • Activity tracking
    • Advertising management
    • Agreement template builder
    • Automatic reminders
    • Calendar management
    • Contact import
    • Contact management
    • Due date tracking
    • Electronic signature
    • Equipment maintenance
    • Equipment tracking
    • Expense management
    • ILS syndication
    • Invoice management
    • Invoice printing
    • Joint & split rent payments
    • Landlord & tenant portals
    • Landlord database
    • Late fee calculation
    • Lease management
    • Maintenance management
    • Marketing website
    • Move in/move out photos
    • Multiple deposit accounts
    • On-demand reports
    • Online rental application
    • Payment processing
    • Personalized profiles
    • Progress tracking
    • Property management
    • Quote management
    • Ratings & reviews
    • Receipt management
    • Records management
    • Recurring invoicing
    • Rent tracking
    • Rental wishlist
    • Search functionality
    • Signed agreements
    • Status tracking
    • Tax management
    • Tenant database
    • Tenant matching technology
    • Tenant screening
    • Third party integrations
    • To-do lists
    • Vacancy tracking
    • Visual maintenance requests

    Q. Who are the typical users of TenantCloud?

    TenantCloud has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does TenantCloud support?

    TenantCloud supports the following languages:

    English

    Q. What type of pricing plans does TenantCloud offer?

    TenantCloud has the following pricing plans:

    Free, Subscription

    Q. Does TenantCloud support mobile devices?

    TenantCloud supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does TenantCloud integrate with?

    TenantCloud integrates with the following applications:

    PayPal, Stripe

    Q. What level of support does TenantCloud offer?

    TenantCloud offers the following support options:

    Online Support, Knowledge Base, FAQs, Video Tutorials