About SABIO

SABIO is a cloud-based knowledge management system that offers customer service organizations a single and centralized platform from which to manage complex information. Incorporating an intuitive interface, custom reports and extensive integrations, SABIO aims to deliver a smart knowledge management solution.

In order to manage information effectively, SABIO equips users with the tools to create and control single points of knowledge. By providing customer service agents with a reliable single source of information in the form of a click-through-tree, SABIO serves to help agents respond to customer enquiries quickly and accurately. Moreover, to enhance agent productivity, SABIO employs powerful search technology alongside a news publishing system. With self learning, multilingual and facet search functionality, SABIO allows users to source appropriate content easily.

Further to customer service agent features, SABIO includes modules designed specifically for managing and editing roles. With simple user management settings, SABIO enables users to control customizable roles, permissions and validity settings conveniently. Meanwhile, for editors, SABIO facilitates efficient knowledge tree creation with inbuilt templates and a WYSIWYG editor. To optimize the editing process, SABIO promotes activity notifications, collaboration and feedback collection.

Other important features supported by SABIO are reports, statistics and integrations. With SABIO’s custom reports and statistics, users can gain actionable insight into different search requests and topics. As well as Zendesk and Freshdesk integration, SABIO presents users with an open API capable of providing users with custom integrations.

Pricing starting from:

US$14,90/month

  • Free Trial
  • Subscription

Key benefits of SABIO

  • SABIO includes inbuilt templates, enabling editors to create click-through-knowledge trees effectively and efficiently.

  • SABIO facilitates reporting and statistics, granting users valuable insight into frequently accessed areas and commonly requested search terms.

  • SABIO includes a REST API, affording users the flexibility to add custom integrations as and when they require.

  • SABIO encourages content rating and assessment, serving to help editors optimize their output.

  • SABIO offers powerful search functionality, allowing users to utilize multilingual, facet and self learning search in order to locate relevant content quickly.

  • SABIO allows real-time-editing and user-notifications as soon as new content has been uploaded.

  • Devices

    Business size

    S M L

    Markets

    Germany

    Supported Languages

    English, Finnish, French, German, Italian and 4 others, Polish, Russian, Spanish, Swedish

    Pricing starting from:

    US$14,90/month

    • Free Trial
    • Subscription

    Images

    'Intelligent-search' the knowledge base
    Choose service center branch
    Receive message notifications
    Select branch & set validity
    Navigate easily through knowledge trees
    Create & edit new texts
    View 7 more
    SABIO video
    SABIO screenshot: 'Intelligent-search' the knowledge base SABIO screenshot: Choose service center branch SABIO screenshot: Receive message notifications SABIO screenshot: Select branch & set validity SABIO screenshot: Navigate easily through knowledge trees SABIO screenshot: Create & edit new texts

    Features

    Total features of SABIO: 29

    • API
    • Access Control
    • Activity Dashboard
    • Archiving & Retention
    • Content Filter
    • Content Management
    • Content Repository
    • Customizable Reporting
    • Customizable Templates
    • Data Storage Management
    • Document Management
    • Feedback Collection
    • Full Text Search
    • Knowledge Base Management
    • Multi-Language
    • Password Management
    • Permission Management
    • Personalized Profiles
    • Ratings & Reviews
    • Reporting & Statistics
    • Role-Based Permissions
    • SSL Security
    • Search Functionality
    • Self-Learning
    • Tagging
    • Template Management
    • Third Party Integration
    • Video Management
    • WYSIWYG Editor

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    Reviews

    Overall rating

    4,6 /5
    (19)
    Value for Money
    4,8/5
    Features
    4,5/5
    Ease of Use
    4,7/5
    Customer Support
    4,8/5

    Already have SABIO?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

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    Showing 5 reviews of 19
    Dustin S.
    Overall rating
    • Company size: 201-500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Sabio helpes us and our teams to work more efficient and deliver better quality

    Reviewed on 2017/10/20

    Higher productivity due to faster training times and less daily questions - and a big step...

    Higher productivity due to faster training times and less daily questions - and a big step regarding quality delivered to our customers

    Pros

    Easy to train to our employees, easy to setup for all our departments;
    Smart architecture allowing all kind of departments to understand how to work with the software;
    Our customers mostly fell in love and also started to participate in the knowledge manegent processes;
    It really helps -. not just pretends to do so.

    Miguel a. R.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 10 000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Very helpful

    Reviewed on 2019/08/26

    It really helped us. We are no longer as dependent on certain employees. We had problem in the past...

    It really helped us. We are no longer as dependent on certain employees. We had problem in the past when an experienced employee left the organisation. Now we have all the organisations knowledge organised and available for everybody anytime.

    Pros

    It helped us in different aspects, mostly increasing productivity, reducing the training period of our new employees and increasing quality

    Cons

    After using Sabio myself and many employees of mine i'd say that the us of it is not instinctive enough. We have still issues on getting used to the seach function. It could be improved.

    Verified Reviewer
    Overall rating
    • Industry: Education Management
    • Company size: 501-1 000 Employees
    • Used Weekly for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Next generation biological data Management

    Reviewed on 2018/11/09

    One stop data Management ... U can easily retive all information. Good experience

    One stop data Management ... U can easily retive all information. Good experience

    Pros

    Well define GUI, optimiz process, good data handaling

    Cons

    Bigger size software, many bugs still need to fix.

    Rolf L.
    Overall rating
    • Industry: Consumer Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    SABIO turns decentralised knowledge to company-wide wisdom

    Reviewed on 2017/11/22

    Higher efficiency in customer service, centralised knowledge (just "one truth").

    Higher efficiency in customer service, centralised knowledge (just "one truth").

    Pros

    SABIO enables our own and customers' teams to always concentrate on "the real thing", because no one has to screen his inbox again and again or needs to click through a file chaos on a groupdirectory.

    Whenever a new information is added to a product or a change within a process occurs - update it in SABIO and it's there for everybody. It is easy to administer and even easier to use.

    SABIO gives us and our customers a central organised platform for all our company knowlegde and that helps us to have the right solution for our customers at the time being.

    Cons

    It is not much about the software - it is more likely about the selected approach that WE took. We had to re-engineer some content several times because we didn't take enough time in the beginning to think about the right structure. SABIO allows you to do it like you want to - which in our case was not the most efficient approach ;-)

    Lukas S.
    Overall rating
    • Industry: Wholesale
    • Company size: 1 001-5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    I can wholeheartedly recommend SABIO, both as central knowledge management platform and as a...

    Reviewed on 2017/05/05

    Pros

    We are using SABIO for almost 4 years and managed to consolidate our very heterogenous and extensive service center knowledge with this easy to use knowledge base. Our agents started using SABIO with virtually no training thus the user acceptance was and still is overwhelming. With SABIO we´ve significantly raised our response rate and got rid of other knowledge sources. SABIO helps us to keep our service knowledge on the point and helped us to further reduce our error rate. I can wholeheartedly recommend SABIO, both as central knowledge management platform and as a business partner. Thus far, I have not come across a company that so openly, constructively and authentically looks after the needs of its clients.

    Showing 5 reviews of 19 Read all reviews

    SABIO FAQs

    Below are some frequently asked questions for SABIO.

    SABIO offers the following pricing plans:

    • Starting from: US$14,90/month
    • Pricing model: Subscription
    • Free Trial: Available

    SABIO users can choose to be billed annually or billed monthly. $14.90 per user/month billed annually $16.90 per user/month billed monthly To receive accurate pricing for companies with 300 users or more, contact SABIO directly.

    SABIO offers the following features:

    • API
    • Activity dashboard
    • Archive
    • Autosuggest
    • Bookmarks
    • Click-through tree
    • Content filtering
    • Content management
    • Content repository
    • Customizable reporting
    • Customizable templates
    • Daily backup
    • Data encryption
    • Data storage management
    • Document management
    • Drill-down search
    • Feedback collection
    • Knowledge base
    • Multilingual support
    • News publishing system
    • Password management
    • Permission management
    • Ratings
    • Reporting & statistics
    • Role-based security
    • Search documents
    • Search functionality
    • Security & encryption
    • Self-learning search
    • Tags
    • Template management
    • Third party integration
    • User access controls
    • User profiles
    • Video management
    • WYSIWYG Editor

    SABIO has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    SABIO supports the following languages:

    English, Finnish, French, German, Italian, Polish, Russian, Spanish, Swedish

    SABIO supports the following devices:

    iPhone, iPad

    SABIO integrates with the following applications:

    Freshdesk, Zendesk, Zendesk

    SABIO offers the following support options:

    Online Support, Video Tutorials, Knowledge Base, FAQs

    Related categories

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