Abacus Private Cloud

Purpose-built, private cloud for legal and accounting firms

About Abacus Private Cloud

Abacus Private Cloud provides anywhere, anytime access to your business with a purpose-built, secure, and compliant workspace, dramatically reducing IT management burdens and costs, while increasing your organization's teamwork and productivity.

Abacus Private Cloud assesses the current disaster recovery plan of legal and accounting firms and helps to design customized plans to meet the organization’s goals. The solution also exports the existing data to a private cloud and provides a dedicated IP address to ensure that only authorized employees can access it. The tool helps to eliminate capital expenses such as server hardware and software purchase costs, investment in infrastructure, and installation fees.

Abacus Private Cloud is HIPAA and ePHI complaint and ensures the safety and security of the organization’s data stored in multiple data centers. The solution supports two-factor authentication using biometric signature and a key code to verify the identity of persons accessing the case data. Data privacy protocols of Abacus Private Cloud meet the NIST standard and are SSAE 16-compliant. The solution has SOC1, SOC2, and SOC3 certifications to ensure the security of user data.

Abacus Private Cloud allows legal and accounting professionals to access Office 365 applications including Outlook, Excel, Word, Publisher, Access, OneNote, and PowerPoint on any device. The solution also allows users to sync data from Google Drive, Dropbox, and OneDrive.


Key benefits of Abacus Private Cloud

- Host and protect your most-used business applications and data
- Access your cloud anytime, anywhere using a virtual desktop environment
- 100% data availability with disaster recovery and mirrored copies
- 99.999% uptime service-level agreement
- AES 256-bit Data Encryption
- SSAE-16, SOC 2 Type 2 and HIPAA compliant


Images

Abacus Private Cloud Software - Set preferences for page display
Abacus Private Cloud Software - Color-code the calendar
Abacus Private Cloud Software - Access the solution on mobile devices by downloading Microsoft Remote Desktop app
Abacus Private Cloud Software - Sync files from OneDrive
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Abacus Private Cloud video
Abacus Private Cloud Software - Set preferences for page display
Abacus Private Cloud Software - Color-code the calendar
Abacus Private Cloud Software - Access the solution on mobile devices by downloading Microsoft Remote Desktop app
Abacus Private Cloud Software - Sync files from OneDrive

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Reviews

Overall rating

3,7 /5
(115)
Value for Money
3,4/5
Features
3,8/5
Ease of Use
3,8/5
Customer Support
3,7/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 115
Verified Reviewer
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great storage for Law Firms

Reviewed on 2018/09/11

No problems at all and have great user interface. We have not had any privacy issues with maintainin...

No problems at all and have great user interface. We have not had any privacy issues with maintaining our files on the cloud. In addition, it has saved our firm thousands of dollars in IT management fees.

Pros

Our firm has a multi-area practice such as real estate, probate, estate planning and family law. Our storage requirements are very high and our needs are met through the use of the Abacus Private Cloud. The clients' documents are accessible and organized. No need to keep unnecessary papers in our office since they can be accessed from anywhere at anytime. It's great to be able to access any document during a meeting or an arbitration.

Cons

We have to evaluate how much storage we need and sometimes that needs to be expanded. Although it is easy to do, it is just something that needs to be handled by our office administrators.

Norman
Overall rating
  • Industry: Law Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Moving to the Abacus cloud was quick and expertly executed. Very Pleased!

Reviewed on 2017/06/16

I run my entire law practice using Abacus Law and APC.

I run my entire law practice using Abacus Law and APC.

Pros

Abacus Law is indispensable in my practice. I've used it for many years and have adapted it to the specific areas of my practice. The calendaring system keeps me on track so that I meet all deadlines on time. Using Rules in calendaring allows me to enter many calendar items at once with just a few mouse clicks. Form generation and Outlook integration are wonderful features and easy to use. All of this is made even better using Abacus Private Cloud. Not only is Abacus Law always up-to-date, but Office 365 is always current as well. Additionally, not enough can be said for the excellent customer and technical support services provided by Abacus Law experts. I can say without hesitation that if you have an occasion to need help with an issue you will be very pleased with the attention you will receive. I used Abacus Law from an office-based server for many years. Servers aren't cheap. I upgraded my server every 4 to 5 years. Paying an IT tech to install the server, load all the software, and get all workstations connected more than doubled the cost of the server. Furthermore, I had the recurring cost of maintenance, protection against viruses, spyware, malware, ransomware etc, plus the cost of off-site backups. All those issues were a drain on my productivity and nerves. Therefore, I pulled the trigger and moved to Abacus Private Cloud. I'm extremely pleased with how easy the transition went. APC has it all figured out.

Cons

I have no real criticism to report. On my wish list would be a more robust word processing capability in the Notes windows, which would automatically check spelling and allow for easy-to-insert macros for boilerplate text entry - similar to quickparts and autocorrect features in Word.

Response from CARET

Thank you for taking the time to provide us with feedback about your experience with Abacus. We are delighted to serve you with technology solutions that help you run your firm efficiently and securely!

DAniel
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Happy about the effort and response.

Reviewed on 2020/03/17

A roller coaster ride. There are good and bad things about this set up and company. I know they...

A roller coaster ride. There are good and bad things about this set up and company. I know they went through some growing pains themselves and we road along with them. I fee like they are heading in the right directions and making progress.

Pros

It is cloud based
Uses the remote desktop system
Creates a remote environment to function in.
Security
Support response has been getting better each year.

Cons

The overall cost is twice as much as everyone else. The control over the Office 365 account makes it difficult to efficiently function with our growing company. There have been features with the office 365 account that we would like to explore but can't because of the lack of control we have over the account.

The constant issues that come up where the issue is tied to server resources or the lack there of. After two years I would hope the server needs were more dialed in. I also don't get the feeling that anyone takes the time to understand a 3rd party software. We use Lacerte, along with "1000" other clients, and there doesn't seem to be a Lacerte expert nor is there a partnership with Intuit to install it correctly in a terminal server environment. I have had 4 different people install lacerte it different ways (on the X drive, on the C drive, on a separate SSD drive,)

Joy
Overall rating
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review of Abacus Private Cloud

Reviewed on 2018/09/06

If customer service was improved I would rate Abacus a 10/10 but for now an 8/10.

If customer service was improved I would rate Abacus a 10/10 but for now an 8/10.

Pros

The overall functionaliy of the cloud and the security is fanatstic.

Cons

The call center, I say this because it all depends who you get when you call as some technicians are much better than others. Some technicians are absolute rockstars but not all. Also, I found that calling in and not getting help is unacceptable especially if it is time sensitive. I have also found that I have to follow-up on items and that should not be the case. Having one person to deal with would be ideal.

Verified Reviewer
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Bate and Switch

Reviewed on 2019/02/15

Support is good but not really 24/7; after normal hours they will call you back when they can;

Support is good but not really 24/7; after normal hours they will call you back when they can;

Pros

Ease of access from anywhere on any computer.

Cons

Initial sizing of systems needs was way off; forced me into poor service or 30% price increase and you are stuck with the contract even though it was their mistake.

Showing 5 reviews of 115 Read all reviews

Abacus Private Cloud FAQs

Below are some frequently asked questions for Abacus Private Cloud.

Abacus Private Cloud offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Please contact CARET for pricing details.

Abacus Private Cloud has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Abacus Private Cloud supports the following languages:

English

Abacus Private Cloud supports the following devices:

Abacus Private Cloud integrates with the following applications:

Comm-unity, Constant Contact, Dropbox Business, Google Drive, Microsoft 365, Microsoft Excel, Microsoft OneNote, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, OneDrive, QuickBooks Online Advanced, QuickBooks Time, ShareFile

Abacus Private Cloud offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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