Abacus Private Cloud

Purpose-built, private cloud for legal and accounting firms

About Abacus Private Cloud

Abacus Private Cloud provides anywhere, anytime access to your business with a purpose-built, secure, and compliant workspace, dramatically reducing IT management burdens and costs, while increasing your organization's teamwork and productivity.

Abacus Private Cloud assesses the current disaster recovery plan of legal and accounting firms and helps to design customized plans to meet the organization’s goals. The solution also exports the existing data to a private cloud and provides a dedicated IP address to ensure that only authorized employees can access it. The tool helps to eliminate capital expenses such as server hardware and software purchase costs, investment in infrastructure, and installation fees.

Abacus Private Cloud is HIPAA and ePHI complaint and ensures the safety and security of the organization’s data stored in multiple data centers. The solution supports two-factor authentication using biometric signature and a key code to verify the identity of persons accessing the case data. Data privacy protocols of Abacus Private Cloud meet the NIST standard and are SSAE 16-compliant. The solution has SOC1, SOC2, and SOC3 certifications to ensure the security of user data.

Abacus Private Cloud allows legal and accounting professionals to access Office 365 applications including Outlook, Excel, Word, Publisher, Access, OneNote, and PowerPoint on any device. The solution also allows users to sync data from Google Drive, Dropbox, and OneDrive.

Key benefits of Abacus Private Cloud

- Host and protect your most-used business applications and data
- Access your cloud anytime, anywhere using a virtual desktop environment
- 100% data availability with disaster recovery and mirrored copies
- 99.999% uptime service-level agreement
- AES 256-bit Data Encryption
- SSAE-16, SOC 2 Type 2 and HIPAA compliant

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Images

Set preferences for page display
Color-code the calendar
Access the solution on mobile devices by downloading Microsoft Remote Desktop app
Sync files from OneDrive
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Abacus Private Cloud video
Abacus Private Cloud screenshot: Set preferences for page display Abacus Private Cloud screenshot: Color-code the calendar Abacus Private Cloud screenshot: Access the solution on mobile devices by downloading Microsoft Remote Desktop app Abacus Private Cloud screenshot: Sync files from OneDrive

Features

Total features of Abacus Private Cloud: 50

  • Access Controls/Permissions
  • Alerts/Notifications
  • Billing & Provisioning
  • CPU Monitoring
  • Capacity Analytics
  • Capacity Planning
  • Collaboration Tools
  • Compliance Management
  • Cost Management
  • Credential Management
  • Customizable Branding
  • Data Capture and Transfer
  • Data Import/Export
  • Data Migration
  • Data Recovery
  • Data Storage Management
  • Demand Monitoring
  • Diagnostic Tools
  • Disaster Recovery
  • Electronic Signature
  • Email Monitoring
  • Employee Activity Monitoring
  • Event Logs
  • File Sharing
  • HIPAA Compliant
  • IT Cost Management
  • Live Chat
  • Maintenance Scheduling
  • Meeting Management
  • Mobile Access
  • Patch Management
  • Performance Analysis
  • Print Management
  • Real-Time Chat
  • Remote Access/Control
  • Remote Support Software
  • Reporting/Analytics
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Server Monitoring
  • Softphone Software
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Time Zone Tracking
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Video Conferencing
  • Virtual Machine Monitoring

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Reviews

Overall rating

3,7 /5
(108)
Value for Money
3,4/5
Features
3,8/5
Ease of Use
3,8/5
Customer Support
3,7/5

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Showing 5 reviews of 108
James F.
Overall rating
  • Industry: Legal Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ABACUS PRIVATE CLOUD - EXCEPTIONAL QUALITY, RELIABILITY & SERVICE

Reviewed on 2018/10/24

This platform outsources office computing (in my case, for a law office) to a proven, trusted...

This platform outsources office computing (in my case, for a law office) to a proven, trusted vendor that provides excellent customer service, reliability and stability. This enables smaller companies (like mine) to take advantage of economies of scale; and achieve levels of quality, security and dependability in their computing network that otherwise would be to costly if done with local servers and IT support. This is a truly game-changing platform; professionally implemented
by a company of top notch network and data center experts. I am completely satisified with Abacus Private Cloud.

Pros

I have used Abacus Private Cloud since 06/14. Reliability, connectivity, uptime, and customer support are excellent. I eliminated local server hardware, local IT support, and local backups. My decision to go with with Abacus Private Cloud was the best decision I have made in 20 years of using computers in my law office.

Cons

Seriously, i have not found any downsides to this platform.

Jennifer A.
Overall rating
  • Industry: Law Practice
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic cloud product

Reviewed on 2020/08/18

I am very pleased with this product.

I am very pleased with this product.

Pros

I was worried about transitioning all of our data to the cloud but could not be more pleased with this product. I especially love the ability to work from any computer anywhere. The product is stable and reliable.

Cons

There were some things that did not transfer from our prior legal software but the important things all transferred.

Daniel S.
Overall rating
  • Industry: Accounting
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Happy about the effort and response.

Reviewed on 2020/03/17

A roller coaster ride. There are good and bad things about this set up and company. I know they...

A roller coaster ride. There are good and bad things about this set up and company. I know they went through some growing pains themselves and we road along with them. I fee like they are heading in the right directions and making progress.

Pros

It is cloud based
Uses the remote desktop system
Creates a remote environment to function in.
Security
Support response has been getting better each year.

Cons

The overall cost is twice as much as everyone else. The control over the Office 365 account makes it difficult to efficiently function with our growing company. There have been features with the office 365 account that we would like to explore but can't because of the lack of control we have over the account.

The constant issues that come up where the issue is tied to server resources or the lack there of. After two years I would hope the server needs were more dialed in. I also don't get the feeling that anyone takes the time to understand a 3rd party software. We use Lacerte, along with "1000" other clients, and there doesn't seem to be a Lacerte expert nor is there a partnership with Intuit to install it correctly in a terminal server environment. I have had 4 different people install lacerte it different ways (on the X drive, on the C drive, on a separate SSD drive,)

Lynn G.
Overall rating
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Support, Support, Support!

Reviewed on 2020/06/16

We are not thrilled but I have not found another provider to house all the software that we use. ...

We are not thrilled but I have not found another provider to house all the software that we use. The search will continue and we will be out when our contract is up

Pros

After you get a support person, the support is very good. They can always fix our problem

Cons

Password resets
Lacerte updates
To be told to complete a support ticket, when my work depends on getting help with a problem, is very frustrating. I just have to shut down and quit working.
Other practitioners just laugh at the price that we are paying for Abacus.

Greg K.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Software=Yes / Service = Could be Better

Reviewed on 2020/06/10

The software has functioned very well. Very few problems.

The service side of the business really...

The software has functioned very well. Very few problems.

The service side of the business really needs some improving. Many times calling in to the help line can easily take up to 20 minutes of holding or longer before a tech can assist me. The online portal is getting better with more available actions but still many times the need to talk to a tech is required. Adding users has taken up to 7 days for me. The service problem is my main disappointment with AbacusNext.

Pros

I like the ease of access and security of this program.

Cons

It is very locked down. Not able to easily update QuickBooks or other programs because of security settings.

Showing 5 reviews of 108 Read all reviews

Abacus Private Cloud FAQs

Below are some frequently asked questions for Abacus Private Cloud.

Abacus Private Cloud offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Please contact Abacus Data Systems for pricing details

We do not have any information about Abacus Private Cloud features

Abacus Private Cloud has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Abacus Private Cloud supports the following languages:

English

Abacus Private Cloud supports the following devices:

Abacus Private Cloud integrates with the following applications:

Comm-unity, Constant Contact, Dropbox Business, Google Drive, Microsoft 365, Microsoft Excel, Microsoft OneNote, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, OneDrive, QuickBooks Online Advanced, QuickBooks Time, ShareFile

Abacus Private Cloud offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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