About ZenGRC

ZenGRC by Reciprocity helps businesses of all sizes build a scalable compliance program and monitor assessment activities from a single interface. The application enables audit and compliance managers to reduce compliance failure and brand risks. The solution is used by various industries including retail, consumer goods, technology, utilities, finance, and healthcare.

ZenGRC offers features such as compliance automation, intuitive user interface, pre-loaded content, control mapping, and single sign-on. The workflow module of the application allows users to automate compliance related processes such as approvals, reviews, status tracking of control implementations, and compliance scheduling. The solution also offers an audit module that helps managers to report compliance status and collect evidence to comment on controls.

ZenGRC’s policy and contract management features enable organizations to streamline their compliance efforts and centralize the assessments process. The solution also provides pre-loaded content on HIPAA, COSO, COBIT 5, SOC 1/ 2/3, and ISO/IEC compliance. The content is updated on a regular basis and users receive upgrades to meet the latest compliance standards. ZenGRC supports team collaboration and allows managers to set up workflows for effective team management.

ZenGRC provides single sign-on options by integrating with Google Drive and other identity and access management tools such as OneLogin, Okta, Microsoft Active Directory, and PingOne. The solution also integrates with JIRA to track the status of compliance activities. Other features offered by ZenGRC include risk assessment surveys, control metrics, consolidated content, risk registry, and dashboards.


Key benefits of ZenGRC

• ZenGRC provides an intuitive user interface to help businesses manage compliance programs themselves without using the services of third-party professional consultants.

• ZenGRC offers a customizable dashboard that enables risk and compliance managers to view risk heat maps, 360-degree audit reports, and evidence collection reports.

• The solution has a risk registry feature that lets users view information related to previously identified risk controls such as risk scoring, mitigating controls, ownerships, and mitigation efforts.

• ZenGRC enables users to design risk assessment surveys to collect relevant information points from various stakeholders during the assessment process.

• The application offers reporting capabilities that help users to download reports and view data from different angles by using slicing and dicing tools.


Images

ZenGRC Software - View key metrics on real-time dashboards
ZenGRC Software - Create access control policies
ZenGRC Software - Automate workflows
ZenGRC Software - View select workflows only
ZenGRC Software - Utilize ZenGRC's pre-loaded content
ZenGRC Software - View risk heat maps to quickly identify high-risk areas
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ZenGRC video
ZenGRC Software - View key metrics on real-time dashboards
ZenGRC Software - Create access control policies
ZenGRC Software - Automate workflows
ZenGRC Software - View select workflows only
ZenGRC Software - Utilize ZenGRC's pre-loaded content
ZenGRC Software - View risk heat maps to quickly identify high-risk areas

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ZenGRC

4,4 (26)
VS.
Highly reviewed

Starting Price

US$2 500,00
US$12 000,00
year

Pricing Options

Free version
Free trial
Free version
Free trial

Features

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87

Integrations

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53

Ease of Use

4,5 (26)
4,8 (38)

Value for Money

4,4 (26)
4,8 (38)

Customer Service

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Reviews

Overall rating

4,4 /5
(26)
Value for Money
4,4/5
Features
4,3/5
Ease of Use
4,5/5
Customer Support
4,6/5

Already have ZenGRC?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 26
Andrew
Andrew
Overall rating
  • Industry: Computer Software
  • Company size: 1 001–5 000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Logical and minimal approach to GRC saves time!

Reviewed on 2018/05/21

One of the biggest benefits that has made a huge impact is the time savings we've achieved in our...

One of the biggest benefits that has made a huge impact is the time savings we've achieved in our IT Security group by using ZenGRC. Our old email/spreadsheet process would be a multi-week process, cause confusion every audit and often get us lost in the weeds of details when we needed to be focusing on the auditors. The first audit we ran through ZenGRC saved us literally a full week of time that would have been dedicated to reviewing evidence submission via email and spreadsheets. Having ZenGRC in place allowed us to put multiple review points in place BEFORE the evidence came to our group for review practically eliminating the requirement of follow-up request corrections.

Pros

ZenGRC brings all the tools you need to run a successful GRC program to the table in a clear, concise and minimalist package that's nimble and efficient. Our company had been utilizing the old method of email/spreadsheets and was getting lost in the weeds even on the smallest of audits and struggling to keep up each year to stay ahead. Our evaluations with other tools fell flat, didn't meet our requirements or introduced complexity. Our evaluation of ZenGRC started with skepticism, but quickly turned positive once we realized how logically organized the system was on the back-end. During our testing period, we were able to quickly create a Sarbanes-Oxley program, using both their template import and the GUI, in a matter of days. Since that time only a few short weeks ago we have now almost completed a full internal audit of our SOX program, complete with evidence collection and control evaluations. Our rough estimate has us gaining back a full week of time from previous audits last year and year prior using the old email/spreadsheet method. We are now rolling out an ISO27001, SOC2 and internal security control framework on the heels of the SOX success.

Cons

As with any SaaS from a small company that is new to market (less than 5 years), there are aspects of the tool that require some creative thinking and clever workarounds. This is not necessarily a dislike in my opinion, however less technical individuals may find this aspect difficult or troublesome. ZenGRC staff do redeem themselves on this front as they're quick to respond to feature requests and have already implemented several suggestions our team has submitted. Since starting to use the product, they have continually updated the product with new features, fixes and updates to existing functionality.

Paul
Overall rating
  • Industry: Telecommunications
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Practical and straightforward approach to GRC Management

Reviewed on 2020/06/02

PCI Assessments became more efficient with Objects, Controls, Requests, and Evidence migrated from...

PCI Assessments became more efficient with Objects, Controls, Requests, and Evidence migrated from spreadsheets and disparate file repositories to one system with relational mapping. Mapping Risks to our Vendors and Vulnerability management programs provides a holistic view of our security posture.

Pros

The ease of use and administration is well balanced with the functionality needed in a GRC tool. ZenGRC gets the job done without being overly complicated.

Cons

To meet our Privacy and Data Governance requirements, we initially deployed on-premises. However, soon after that, we found that software upgrades required significant IT involvement. Also, the technical specifications to continue to host on-premises did not align with our internal standards. We had to re-assessing our risk in storing sensitive information off-site. After performing more stringent due diligence of ZenGRC as a vendor, we migrated to ZenGRC cloud-hosted. Our preference would have been to remain on-premises with better upgrade automation that ZenGRC Administrators could perform within the user interface.

Pramod
Overall rating
  • Industry: Financial Services
  • Company size: 1 001–5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

ZenGRC is a great workflow tool from starting a request to collect evidences and close out...

Reviewed on 2017/09/12

ZenGRC is a great tool for managing different audits. I love the workflow from starting multiple...

ZenGRC is a great tool for managing different audits. I love the workflow from starting multiple requests to collecting and accepting evidences. It is reducing the manual effort of tracking requests in excel file. The audit report matrix gives a solid picture for management to track and find the status of the active audit.

Cons

The tool needs some enhancements and bug fix to add value to the customers and be user friendly. We are actively using the tool to manage our PCI audit. There are some features that needs to be added to save time during evidence collection and verifying process. I do not think the ZenGRC has met their SLA for customer support. I hope they work on redefining their SLA for their customer.

Steven
Overall rating
  • Industry: Insurance
  • Company size: 5 001–10 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Powerful, extensible, and easy to use software. Excellent support and product roadmap.

Reviewed on 2019/11/08

We're facilitating internal audits with ZenGRC, and the software does a great job of it.

We're facilitating internal audits with ZenGRC, and the software does a great job of it.

Pros

The ZenGRC solution streamlines conducting internal audits. Auditors can easily set up control frameworks (tons of templates are provided, which is very helpful), evidence requests, assign them to auditees, and review the evidence submitted. Auditees can easily provide feedback, ask questions, and submit evidence for review. The workflows ZenGRC supports are both incredibly accessible and very powerful. ZenGRC actively listens to customers and has actually incorporated a number of suggestions I (and other customers) have made. I'm excited to see what they'll develop in the future.

Cons

The ZenGRC solution is fantastic, and all the complaints I had 1.5 years ago have been resolved, and my expectations exceeded. I wish the vendor/third party management module was receiving more attention, sooner, but the roadmap for its development has been conveyed to me, and I understand the timing. I wish there was a licensing model which was not tied to user counts, which would enable us to do even more with the product.

Dave
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ZenGRC is a major part of our successful compliance programs

Reviewed on 2017/09/22

Because it's so well organized we've managed to keep the required staff to manage compliance at a...

Because it's so well organized we've managed to keep the required staff to manage compliance at a minimum.

Pros

I have been using ZenGRC for over two years now and it has been an essential tool helping us get and stay organized when we embarked on gaining a SOC 2 attestation. We have since been through two SOC 2 audits and are using ZenGRC to help us assess and remediate our gaps against ISO 27001.

Cons

There's still a some things you have to edit by exporting to CSV, editing in your favorite spreadsheet app, then re-importing, so it would be nice if some of that functionality was built into the UI. That being said, that workflow is actually ideal for some tasks.

Our last audit firm wasn't able to use the app directly for requesting and managing audit evidence so there was a bit of duplication of effort. The ZenGRC team is making some changes to make that better though.

Showing 5 reviews of 26 Read all reviews

ZenGRC FAQs

Below are some frequently asked questions for ZenGRC.

ZenGRC offers the following pricing plans:

  • Starting from: US$2 500,00
  • Free Trial: Not Available

Please contact RECIPROCITY for pricing details.

ZenGRC has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

ZenGRC supports the following languages:

English

ZenGRC supports the following devices:

ZenGRC integrates with the following applications:

Amazon S3, Box, Google Drive, Jira, Microsoft SharePoint, Okta, OneDrive, OneLogin, ServiceNow, Slack, Tableau, Tenable.io

ZenGRC offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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