iGMS

Vacation rental software for professional hosts & companies

4,6 /5 (178 reviews) Write a Review!

iGMS Overview

What is iGMS?

iGMS is a vacation rental software that helps hosts to effectively handle day-to-day short-term rental management tasks. The software enables users to operate all Airbnb, Booking.com, HomeAway & Vrbo accounts via a single interface, with access to the same advanced functionality through the mobile app. Benefit from automated guest messaging and reviews, templates, tools for team & tasks management, an advanced channel manager, financial reporting, a direct booking management toolkit, payment processing, and more.

A free 14-day trial is available (no credit card required).

iGMS FEATURES:
- Channel manager
- Automated guest messaging
- Management of multiple accounts
- Multi-calendar
- Team management
- Automated guest reviews
- Financial reporting
- Cleaning & task management
- In-app and email notification
- Key exchange management
- Payment processing
- Direct booking management
- Mobile apps (iOS & Android)

iGMS’s powerful automation tools effectively streamline the hosting process, giving you the time and space you need to grow your business. Try vacation rental software that will transform your short-term rental business.

Contact us if you have any questions or would like to schedule a demo: [email protected]
https://www.igms.com

iGMS Overview

Pricing

Starting from
US$1,00

Pricing options

Free Trial
Subscription
Value for money

Flexible: $1 per booked night
Pro: from $18 per month, per property
Enterprise: Custom pricing for organizations with over 50 properties that need customizable solutions and dedicated support.


iGMS Features

Devices
Business size
S M L
Markets
United States, Canada, Australia, Japan
Supported Languages
English, Italian, Japanese, Spanish

Media

A single inbox to communicate with guests from a variety of accounts
A single inbox to communicate with guests from a variety of accounts
Give access to staff to be able to see their duties for each booking and coordinate their activities
Give access to staff to be able to see their duties for each booking and coordinate their activities
iGMS screenshot: A single inbox to communicate with guests from a variety of accounts iGMS screenshot: A single inbox to communicate with guests from a variety of accounts iGMS screenshot: iGMS screenshot: iGMS screenshot: iGMS screenshot: iGMS screenshot: Give access to staff to be able to see their duties for each booking and coordinate their activities iGMS screenshot: Give access to staff to be able to see their duties for each booking and coordinate their activities

iGMS Reviews

iGMS Reviews

Overall rating
4,6
/
5
Excellent
124

Very good
43

Average
11

Poor
0

Terrible
0

Value for Money
4,6
Features
4,4
Ease of Use
4,5
Customer Support
4,6
94% recommended this app
Pat L.

Great Features & Value

I had completely outsourced the management of by vacation rental to a national firm, but the results were horrible. iGMS helped me grow by over 50% AND add 3 new units with LESS effort than I had put in before I went with the national firm.


Kent A.

From 20 to 2 hours

My overall experience with IGMS has been great! Very simple to apply to my current business, they seem like a company that really wants to earn my repeat business and is actually interested in how they can improve their software to make it easier for the clients.


Joshua L.

Easy to use and great customer service!


Saad M.

AIrGMS for Multiple property owners/property managers


Verified Reviewer

iGMS automates the whole Airbnb experience

As mentioned, the key benefits I've received from using iGMS is a huge reduction in the amount of time I need to spend on messaging guests, which in turn has reduced the amount of stress I had from managing the Airbnb to almost zero.


Pat L.
Industry: Real Estate
Company size: 2-10 Employees

Great Features & Value

Used Daily for 6-12 months
Reviewed on 2020/03/28
Review Source: Capterra

I had completely outsourced the management of by vacation rental to a national firm, but the results were horrible. iGMS helped me grow by over 50% AND add 3 new units with LESS effort than I had put in before I went with the national firm.

Pros

Simple integration to both AirBNB & VRBO, templatized & ad hoc guest communication, and seamless notification to our cleaner.

Cons

When I started with iGMS, it was AirGMS and only for AirBNB. They quickly added VRBO, so my 2 primary channels were covered. I'm looking forward to the direct booking and Booking.com features coming later in 2020.

Response from iGMS

Hello Pat,

Thank you for the time you took to review your experience with us in such detail. We really appreciate that. It is a great honor to hear that your business has grown bigger with us and that our onboarding, Unified Inbox and cleaning management tools have been of significant aid to you. As for the pricing, we are always glad to offer any help possible to support member of hosting community. And just remind you that Booking.com along with the direct booking engine are on their way to be released in Q2-3 2020. Looking forward to hearing from you!

Best,
iGMS Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kent A.
Industry: Hospitality
Company size: 2-10 Employees

From 20 to 2 hours

Used Daily for 6-12 months
Reviewed on 2020/02/26
Review Source: Capterra

My overall experience with IGMS has been great! Very simple to apply to my current business, they seem like a company that really wants to earn my repeat business and is actually interested in how they can improve their software to make it easier for the clients.

Pros

The scheduled messaging is by far my favorite feature of IGMS. I was able to utilize the free trial service until I decided to grow my marketing efforts into Homeaway. Once adding HA, communication quickly became overwhelming. The anxiety was relieved after registering as a Pro user.

Before IGMS, I was spending no less than about 15-20hrs just in communication alone. Granted I was able to do this from my phone, but still very inconvenient to say the least. I now have 8 scheduled messages that go out for every guest that books. With between 20 - 30 guests per month thats around 240 messages/month at all times of the day and night. These are automatically sent, at designated times, without ever forgetting to send a crucial message.

In addition, I no longer have to schedule or contact my cleaners when I receive a booking. They are automatically notified! The ability to add instructions and timing is another huge time saver. And that's really what its all about... reducing time spent managing so I am free to live my life, not be a slave to it.

Cons

Pricing tools are the next features that can be added to save the most time. I was really hoping IGMS would have similar pricing tools to airbnb that could be pushed to other pages, but no such luck. I've been hearing it's in the works, but it can't come soon enough!

Response from iGMS

Hello Kent,

Thank you for taking the time and sharing such detailed feedback. We are filled with joy knowing that our Unified Inbox and Cleaning Tasks management features became a game-changer for your business. As for the Pricing Management Toolkit, it is planned to go live after integration with Booking.com (around Q2 2020). Our product team is constantly working to speed up the release. Stay tuned with us because we have lot's of exciting news to share this year!

Regards,
iGMS Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Joshua L.
Industry: Retail
Company size: Self Employed

Easy to use and great customer service!

Used Daily for 1-5 months
Reviewed on 2020/10/20
Review Source: Capterra

Pros

I tried another software before this and it was much harder to use than this one. This was extremely easy to learn and navigate. I had a few questions in the beginning and the customer service I received was impeccable.

Cons

They could have integrated pushing out the price/nt from their software rather than having to go to each platform and set the prices that would save some time.

Response from iGMS

Hi Joshua,

Thank you for your feedback. It is always a pleasure to know that our app is of big help in standardizing your hosting processes. Speaking of the pricing, you can easily manage the pricing for your Airbnb, Homeaway/VRBO and Booking.com properties directly from the Multi-Calendar Rates view or Single View Calendar. If you will have any questions, feel free to reach out to us via email or Live Chat, we will be glad to assist.

Regards,
iGMS Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Saad M.
Industry: Hospitality
Company size: 11-50 Employees

AIrGMS for Multiple property owners/property managers

Used Daily for 6-12 months
Reviewed on 2018/09/18
Review Source: Capterra

Pros

Message Automation
Templated messages easily available for specific property
one inbox for all your properties
All your reports under one umbrella
Cleaning and Maint. Staff management and assignment
reporting on each staff members assignment.
Multi- property/Airbnb Accounts calendar view in one place
Task management
Summary of check-in/out for multiple days and properties in one place.

Cons

Only works with Airbnb
Toooooo many updates come through to Production system in use and there is no set update schedule or timming which causes huge issues, you might be in the middle of some important task and application update will get pushed, extremely annoying and frequency is one that I have never seen before even in underdevelopment apps.
sometimes there is a Delay in processing and it slows down

Response from AirGMS

Dear Saad,

We are definitely grateful for pointing out our main features, as we put so much efforts to create them! As for 3rd platforms integration, we have introduced HomeAway/VRBO integration (Beta version). You can integrate your other non-Airbnb calendars and tasks via the iCal calendar. Feel free to address support via Live chat anytime with any question.

Best,
AirGMS Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Verified Reviewer
Industry: Hospitality
Company size: Self Employed

iGMS automates the whole Airbnb experience

Used Daily for 2+ years
Reviewed on 2020/09/09
Review Source: Capterra

As mentioned, the key benefits I've received from using iGMS is a huge reduction in the amount of time I need to spend on messaging guests, which in turn has reduced the amount of stress I had from managing the Airbnb to almost zero.

Pros

I love iGMS, it makes managing my Airbnb property incredibly simple. Before iGMS I found the communication with guests to be very stressful, having to remember to send out information at particular times, reminding people about check out times etc. With iGMS I have been able to automate 90% of all the communication, while still having it feel personalised to the guest.

Cons

Really there's nothing I dislike about iGMS, they could add a few features here and there (like it would be great to include a weather report to guests when they check in for example), but overall, it's awesome.

Response from iGMS

Hello,
Thank you for reviewing our app. We are glad that you enjoy using iGMS software and hope that it will help you to grow your business! Message automation is one of the most popular features among our users because it brings communication with the guests on a whole new level. Did you know that you can also chat with your Booking.com guests via iGMS Unified Inbox now? Connect your Booking.com properties, process payments with Stripe integration and enjoy the centralized property management with iGMS.

Stay tuned and thank you for choosing iGMS!

Regards,
iGMS Team

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 178 user ratings
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iGMS Pricing

iGMS Pricing

Starting from
US$1,00
Free Trial
Subscription
Value for money

Flexible: $1 per booked night
Pro: from $18 per month, per property
Enterprise: Custom pricing for organizations with over 50 properties that need customizable solutions and dedicated support.

Flexible: $1 per booked night
Pro: from $18 per month, per property
Enterprise: Custom pricing for organizations with over 50 properties that need customizable solutions and dedicated support.

Value for Money
4,6/5
Based on 178 user ratings
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iGMS Features

iGMS Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
4,4/5
Based on 178 user ratings
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Categories

Additional information for iGMS

Additional information for iGMS

Key features of iGMS

  • Airbnb calendar integration
  • Airbnb multi-chat
  • Auto / popup notifications
  • Automated messages
  • Automatic pricing optimization
  • CRM
  • Calendar Management
  • Check-in instructions
  • Cleaning team management
  • Contact management
  • Deep integration with Airbnb
  • External calendars via iCal
  • External calendars via iCal (VRBO, HomeAway)
  • Financial Reporting
  • Front office management
  • Group management
  • Guest experience (GEM)
  • Housekeeping management
  • Maintenance management
  • Manage multiple Airbnb accounts
  • Manage special requests
  • Message Automation
  • Message templates
  • Multi-calendar
  • Multi-calendar dashboard
  • Multi-platform synchronization
  • Multi-property
  • Native integration with Airbnb
  • Online booking
  • Operational tasks
  • Parent and child bookings management
  • Personalized templates
  • Predefined template elements
  • Price changing
  • Property database
  • Reservations management
  • Reviews Automation
  • Routine tasks automation
  • Single inbox
  • Task scheduling
  • Team Management
  • To-do notes
  • Travel agent bookings
  • Vacation rental
  • Vendor management
  • Work order management

Benefits

  • iGMS automates the majority of your daily vacation rental management tasks. This means you can grow your business without increasing your headcount.

  • iGMS helps to increase guest satisfaction by ensuring a prompt and effective response to inquiries through automation and scheduled 'trigger' messages.

  • The automated guest reviews feature facilitates leaving reviews and getting feedback from your guests.

  • iGMS enables users to connect multiple accounts from different OTAs, eliminating the need to constantly login and logout.

  • Our software is seamlessly integrated with major OTAs meaning you can synchronize availability and avoid double-bookings.

  • iGMS users are able to process online payments and upsell to guests from Booking.com and those who make direct bookings.

  • With iGMS’ smart reports, hosts can easily create simple and compelling short-term rental management reports in no time.

  • iGMS FAQs

    iGMS FAQs

    Below are some frequently asked questions for iGMS.

    Q. What type of pricing plans does iGMS offer?

    iGMS offers the following pricing plans:

    Starting from: US$1,00

    Pricing model: Subscription

    Free Trial: Available

    Flexible: $1 per booked night Pro: from $18 per month, per property Enterprise: Custom pricing for organizations with over 50 properties that need customizable solutions and dedicated support.

    Q. What are the main features of iGMS?

    iGMS offers the following features:

    • Airbnb calendar integration
    • Airbnb multi-chat
    • Auto / popup notifications
    • Automated messages
    • Automatic pricing optimization
    • CRM
    • Calendar Management
    • Check-in instructions
    • Cleaning team management
    • Contact management
    • Deep integration with Airbnb
    • External calendars via iCal
    • External calendars via iCal (VRBO, HomeAway)
    • Financial Reporting
    • Front office management
    • Group management
    • Guest experience (GEM)
    • Housekeeping management
    • Maintenance management
    • Manage multiple Airbnb accounts
    • Manage special requests
    • Message Automation
    • Message templates
    • Multi-calendar
    • Multi-calendar dashboard
    • Multi-platform synchronization
    • Multi-property
    • Native integration with Airbnb
    • Online booking
    • Operational tasks
    • Parent and child bookings management
    • Personalized templates
    • Predefined template elements
    • Price changing
    • Property database
    • Reservations management
    • Reviews Automation
    • Routine tasks automation
    • Single inbox
    • Task scheduling
    • Team Management
    • To-do notes
    • Travel agent bookings
    • Vacation rental
    • Vendor management
    • Work order management

    Q. Who are the typical users of iGMS?

    iGMS has the following typical customers:

    Small Business, Large Enterprises, Freelancers, Mid Size Business

    Q. What languages does iGMS support?

    iGMS supports the following languages:

    English, Italian, Japanese, Spanish

    Q. What type of pricing plans does iGMS offer?

    iGMS has the following pricing plans:

    Subscription

    Q. Does iGMS support mobile devices?

    iGMS supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does iGMS integrate with?

    We do not have any information about what integrations iGMS has

    Q. What level of support does iGMS offer?

    iGMS offers the following support options:

    FAQs, Online Support, Knowledge Base, Video Tutorials