ELEAD1ONE

Car dealer CRM software

4,3 /5 (98 reviews) Write a Review!

ELEAD1ONE Overview

What is ELEAD1ONE?

Elead is a web-based automotive customer relationship management (CRM) platform designed for car dealerships of any size. The system integrates with a range of dealership management systems (DMS) and third-party data providers, and supports multiple communication channels, including phone, text, email, video, and direct mail. A native mobile app for Android and iOS enables users to connect with their customers from any location, and offers driver’s license and VIN scanning capabilities, manager and salesperson views, daily statistics and activities, and more.

Elead includes a lead management solution which aggregates leads from all channels in a single place, with customizable routing options for short-term, long-term, or instant follow-up. Incoming calls are tracked, logged, recorded, and mapped, with users notified of any missed calls. Access to both new and pre-owned inventory enables the automated sending of quotes to leads, with vehicle photos, detailed information, and alternatives, configurable pricing rules to allow trim level and model customization, and calls to action (CTAs) for pre-approval and vehicle trade value. A library of responder templates can be customized to reflect company branding, and users are automatically notified when emails have been opened.

Also built into the Elead platform are tools for inventory management, vehicle valuations, pricing analysis, data mining, end-to-end lead tracking, online marketing integration, and more.

ELEAD1ONE Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Modular software available a la carte or in comprehensive packages.


ELEAD1ONE Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

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ELEAD1ONE Reviews

ELEAD1ONE Reviews

Overall rating
4,3
/
5
Excellent
54

Very good
29

Average
10

Poor
4

Terrible
1

Value for Money
4,5
Features
4,3
Ease of Use
4,3
Customer Support
4,5
85% recommended this app
Justin F.

Very Simple Smooth System

A+ Greg has been an addition to our team. The CRM as a whole has helped us speed up our process, make things clear and ample amount of reports allow us to track, monitor and adjust.


Kevin C.

Fully Integrates with all 3rd Parties


Stewart S.

Very frustrating. Product has a lot of features, but design is awkward.

Offers some coordination of sales consultant and management. Tracks sales.


Cole P.

Dominant but Imperfect

Overall, it is the best CRM I have seen so far, but it is still a consistent pain point due to its centrality to operations.


Joe T.

A CRM that Sales professionals will actually use

Sales followup and management of the sales cycle have been greatly facilitated by eLead.


Justin F.
Industry: Automotive
Company size: 51-200 Employees

Very Simple Smooth System

Used Daily for 2+ years
Reviewed on 2018/07/31
Review Source: Capterra

A+ Greg has been an addition to our team. The CRM as a whole has helped us speed up our process, make things clear and ample amount of reports allow us to track, monitor and adjust.

Pros

We love eLead. Very easy for someone New to use, but if you want to take it to the next level that can be done as well. I would consider us a power user....from our front end to the back end we use the system, dot the I's cross the T's etc...Our Account Manager is easily the Best In The Business.

Cons

Lot of little breaks, things not syncing up etc...

Response from ELEAD1ONE

Thanks for sharing your experience with us. We appreciate your feedback and are happy you have had such a great experience with our products and support.

If there is ever anything we can do to improve or make your experience better, please let us know.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kevin C.
Industry: Automotive
Company size: 51-200 Employees

Fully Integrates with all 3rd Parties

Used Daily for 2+ years
Reviewed on 2020/01/04
Review Source: Capterra

Pros

Fully Integrates with all 3rd Parties, including Gubagoo chat and CarWars

Cons

Must pay ReyRey an integration fee. Must watch for duplicate records and merge them.

Response from Elead

Thank you for taking the time to review Elead. We definitely appreciate your feedback and are happy you have had a positive experience utilizing it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Stewart S.
Industry: Automotive
Company size: 11-50 Employees

Very frustrating. Product has a lot of features, but design is awkward.

Used Daily for 6-12 months
Reviewed on 2017/10/10
Review Source: Capterra

Offers some coordination of sales consultant and management. Tracks sales.

Pros

Able to send custom vehicle brochures, price quotes and pictures. Can send automated emails to customers. Good tracking of sent and received emails. Frequent online training sessions available.

Cons

Search inventory for vehicle: when launched from customer record, eleads doesn't look for vehicle associated with customer.

Phone/email. Cannot change next task. Have to lie about completing it then change default to what's needed.

All new leads come in requiring phone call and email. Completing either of these tasks removes "new lead" attribute and drops them off that screen. Have to devise workaround to keep track of leads that still require action.

Vehicle pic manager hard to use. Cannot delete multiple pics at one time. After uploading a new pic, it closes all the folders -- you have to re-open them to insert an image into an email.

No way to prioritize customers. Hot customers get mixed on the same list as non-responding customers.
No good way to mark a lead that is looking for a specific car then be triggered to call them when it gets here. New or used.

When composing an email, if you close the box you're in, you lose everything. No warning to save.

HTML editor acts differently than any other one I have ever used. Awkward.
No way to use an email template in an e-brochure.

No way to sort a search results list by rep, customer, date or vehicle.

No audible notification for new leads.

No way to look at an overview of all the communications that have occurred with a customer. Must open each task and view every communication note individually.

Merge codes are unreliable - tech support was no help after 4 calls.

Response from ELEAD1ONE

Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Cole P.
Industry: Automotive
Company size: 51-200 Employees

Dominant but Imperfect

Used Daily for 2+ years
Reviewed on 2020/07/07
Review Source: Capterra

Overall, it is the best CRM I have seen so far, but it is still a consistent pain point due to its centrality to operations.

Pros

eLead is extremely well-established due to a history of consistent development and solid customer service. It is a great CRM, covering almost every dealership need.

Cons

eLead can be a rather buggy, and I found the responsiveness of their customer service to be much better prior to CDK taking over. I also wish some of their marketing tools received more development.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Joe T.
Industry: Automotive
Company size: 1 001-5 000 Employees

A CRM that Sales professionals will actually use

Used Daily for 2+ years
Reviewed on 2020/02/18
Review Source: Capterra

Sales followup and management of the sales cycle have been greatly facilitated by eLead.

Pros

ELead has provided excellent customer support with staff familiar with our industry, including onsite support. Flexible configuration enables the CRM tool to facilitate and to measure specific and changing management goals. Custom work flow tasks and ease of use means our front-line sales staff actually use the tool.

Cons

No major concerns or deficiencies have been experienced with this software.

Response from Elead

Hello Joe.

We appreciate you taking the time to provide such valuable feedback to us. We're very happy that you've had such a positive experience.

As always, if you need anything our support team is available to you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,6/10
Based on 98 user ratings
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ELEAD1ONE Pricing

ELEAD1ONE Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Modular software available a la carte or in comprehensive packages.

Modular software available a la carte or in comprehensive packages.

Value for Money
4,5/5
Based on 98 user ratings
Compare value for money rating with alternatives
Compare with alternatives

ELEAD1ONE Features

ELEAD1ONE Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,3/5
Based on 98 user ratings
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Categories

Additional information for ELEAD1ONE

Additional information for ELEAD1ONE

Key features of ELEAD1ONE

  • Automated quotes
  • Automatic lead reassignment
  • Automatic notifications
  • Bad & duplicate lead reporting
  • Call logging
  • Call recording
  • Customizable lead responders
  • Customizable lead routing
  • Customizable pricing rules
  • Dealership management system (DMS) integrations
  • Email tracking
  • End-to-end lead tracking
  • Incoming call tracking
  • Inventory management
  • Lead escalation
  • Lead management
  • Missed call notifications
  • Multi-channel communication
  • Template library
  • Third party integrations

Benefits

  • Team members are automatically notified of price reductions, assigned leads, and opened emails.

  • A ‘safety net’ can be created for leads, with rules for escalation, lead reassignment, and non-responder redirecting.

  • Leads can be routed according to their source, schedule, or vehicle, with bad or duplicate leads identified and reported, and automatic responses offering detailed vehicle information, photos, and alternatives.

  • Car models and trim levels can be customized using the built-in pricing rules.

  • All incoming calls can be tracked, logged, recorded, and mapped in the CRM, and users are automatically notified of missed calls.

  • ELEAD1ONE FAQs

    ELEAD1ONE FAQs

    Below are some frequently asked questions for ELEAD1ONE.

    Q. What type of pricing plans does ELEAD1ONE offer?

    ELEAD1ONE offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Modular software available a la carte or in comprehensive packages.

    Q. What are the main features of ELEAD1ONE?

    ELEAD1ONE offers the following features:

    • Automated quotes
    • Automatic lead reassignment
    • Automatic notifications
    • Bad & duplicate lead reporting
    • Call logging
    • Call recording
    • Customizable lead responders
    • Customizable lead routing
    • Customizable pricing rules
    • Dealership management system (DMS) integrations
    • Email tracking
    • End-to-end lead tracking
    • Incoming call tracking
    • Inventory management
    • Lead escalation
    • Lead management
    • Missed call notifications
    • Multi-channel communication
    • Template library
    • Third party integrations

    Q. Who are the typical users of ELEAD1ONE?

    ELEAD1ONE has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does ELEAD1ONE support?

    ELEAD1ONE supports the following languages:

    English

    Q. What type of pricing plans does ELEAD1ONE offer?

    ELEAD1ONE has the following pricing plans:

    Subscription

    Q. Does ELEAD1ONE support mobile devices?

    ELEAD1ONE supports the following devices:

    iPhone, iPad

    Q. What other apps does ELEAD1ONE integrate with?

    ELEAD1ONE integrates with the following applications:

    Appointment Reminder, CallSource, DealerBuilt, Dealertrack DMS, LeadsBridge, SpinCar

    Q. What level of support does ELEAD1ONE offer?

    ELEAD1ONE offers the following support options:

    Phone Support, Knowledge Base, FAQs