About Preno

Preno is a hotel software company that offers cloud solutions for independent hoteliers - offering a PMS, Channel Manager and Booking Engine.

Preno is a hotel management solution that automates and streamlines daily administration tasks, helping operators run their front desk and back office efficiently. The platform can be used by a variety of accommodation businesses, such as resorts, bed and breakfasts, vacation rentals, boutique hotels, villas, lodges, and serviced apartments.

Preno's features include easy bookings management, with intuitive check-in and check-out processes. You can drag and drop on the home grid to move bookings around, and create and store detailed guest profiles and agent information. This allows you to save time on admin, and provide a seamless and personalized guest experience everytime. Invoicing a guest or agent is also easily accomplished from within Preno.

Preno also integrates with payment gateways so that you can securely store and charge credit cards from directly within the app. You can also bill-to-room with the integration with Kounta POS, allowing you to charge guest's dining bills straight to their room.

Preno's integration with leading channel managers allow accommodation operators to distribute their rooms through Online Travel Agents (OTA) such as Booking.com and Expedia. Bookings coming through these channel managers will automatically drop into the Preno grid, and with our real-time availability sync, double bookings will be a thing of the past.

The reporting tab offers insightful real-time reports, so you can always make the best business decisions. You can even set targets to see how you're tracking against them for the month.

Preno's world-class integration with Xero allows for streamlined accounting processes. We make easy to push through payments taken within Preno, and map them to the desired accounts within Xero. Reconciliation is made easy with Preno and Xero's functionality, it'll help you save time and increase accuracy.

Key benefits of Preno

Eliminate double handling using Preno's channel manager integration. Real-time availability and sync ensures room availability and rates are up to date on all booking sites.

Preno is cloud based, and can be accessed anywhere, from any connected device with a browser for managing. Great when you are on-the-go.

Create detailed guest profiles, so you can always track guest preferences and stay history.

Preno enables in-app payments and secure credit card storage, through the integration with Braintree, Stipe, and Payment Express.

Insightful reporting helps keep users on top of their business and monitor its performance to help make better decisions.

The Xero integration streamlines and automates many accounting procedures.

Devices

Business size

S M L

Markets

Australia, United Kingdom

Supported Languages

English

Images

Preno’s intuitive workflow allows users to create a new booking, capture guest requests and other booking information efficiently
Efficiently create a new bookings, capture guest requests and other booking information
See all bookings visually on the grid and switch between the booking status, group bookings and payments recorded
Get real time insights and reports on how the property is performing to make better business decisions
Add information about all guests, and build their guest history
Click on the booking for more actions or simply drag and drop to shuffle the bookings around
Add extras such as mini bar charges, breakfast packages and valet parking
The guest’s credit card can be securely added to their booking in Preno
Send guest charges from the restaurant or bar’s POS to Preno automatically, using the integration with Kounta POS
Blocking off rooms will update room availability and reflect correctly on occupancy reports
Flex rates with confidence with up to date revenue and occupancy insights
With Preno, users can create and send an invoice for a deposit
Use Preno’s reconciliation report, broken down by different payment types to quickly complete bank reconciliation
Connect to Xero in 2 steps
View 15 more
Preno video
Preno screenshot: Preno’s intuitive workflow allows users to create a new booking, capture guest requests and other booking information efficiently Preno screenshot: Efficiently create a new bookings, capture guest requests and other booking information Preno screenshot: See all bookings visually on the grid and switch between the booking status, group bookings and payments recorded Preno screenshot: Get real time insights and reports on how the property is performing to make better business decisions Preno screenshot: Add information about all guests, and build their guest history Preno screenshot: Click on the booking for more actions or simply drag and drop to shuffle the bookings around Preno screenshot: Add extras such as mini bar charges, breakfast packages and valet parking Preno screenshot: The guest’s credit card can be securely added to their booking in Preno Preno screenshot: Send guest charges from the restaurant or bar’s POS to Preno automatically, using the integration with Kounta POS Preno screenshot: Blocking off rooms will update room availability and reflect correctly on occupancy reports Preno screenshot: Flex rates with confidence with up to date revenue and occupancy insights Preno screenshot: With Preno, users can create and send an invoice for a deposit Preno screenshot: Use Preno’s reconciliation report, broken down by different payment types to quickly complete bank reconciliation Preno screenshot: Connect to Xero in 2 steps

Features

Total features of Preno: 54

  • Accounting Integration
  • Activities Booking
  • Availability Management
  • Bank Reconciliation
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar/Reminder System
  • Cash Management
  • Channel Management
  • Commission Calculations
  • Commission Management
  • Contact Management
  • Credit Card Processing
  • Customer Experience Management
  • Customer History
  • Customer Support
  • Dorms
  • Electronic Payments
  • Employee Management
  • Extended Stay
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Experience Management
  • Historical Reporting
  • Housekeeping Management
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Maintenance Management
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Property
  • Online Booking
  • Payment Processing
  • Point of Sale (POS)
  • Price / Margin Management
  • Price Optimization
  • Private Rooms
  • Rate Management
  • Reporting/Analytics
  • Reputation Management
  • Reservations Management
  • Room Booking
  • Single Property
  • Status Tracking
  • Third Party Booking
  • Third Party Integrations
  • Work Order Management

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Reviews

Overall rating

4,6 /5
(28)
Value for Money
4,6/5
Features
4,4/5
Ease of Use
4,8/5
Customer Support
4,8/5

Already have Preno?

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Showing 5 reviews of 28
Michael W.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Preno again!

Reviewed on 2020/02/04

Customized service and personal contact with no time wasting. Quick and efficient problem solving...

Customized service and personal contact with no time wasting. Quick and efficient problem solving management>

Pros

Our company is using Preno for over 3 years. What can I say. If I would not love it I would have changed :)

Cons

There is nothing I do not like. They constantly improving.

Jacqui A.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LOVE IT. I went from a paper based hard copy booking system to preno. It was an easy...

Reviewed on 2018/05/10

Easy to use so frees up my time

Easy to use so frees up my time

Pros

Ease of use. You could teach this system to almost any front end staff in a minimal amount of time. The team at Preno helped me to set up and guided me whenever i didn't understand something. I have been using this system for over 18 months and have not looked back. The Preno Team are always on hand if I have an issue (which is rarely as it functions at it is supposed to). They are very proactive about making changes and improvements but not so much that there are any interruptions to the flow or usage. They are open when you have a suggestion to improve on something. Billing can be done monthly or annually (you get to decide). As a small business this is important as is good reliable support.
I have no complaints at all. I HIGHLY RECOMMEND this product and the team.

Cons

The only thing that doesn't really suit my business is the housekeeping page. I would like that to be a little more customisable so I currently don't use it and hand write my housekeeping instructions still.

Response from Preno

Hi Jacqui,

Thank you for your review. Thank you for your feedback, the team is working hard on new updates to housekeeping.

We are always around to assist. The team appreciates all your support.

- Amelia Gain

Amy O.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Easy to use but lacks simple functions

Reviewed on 2018/03/22

It lacks simple functions. Whilst it is an easy program to use, it still needs some work to make it...

It lacks simple functions. Whilst it is an easy program to use, it still needs some work to make it a successful program across the board.

Pros

The program is easy to use especially for training new staff. We love the credit card feature and how easy it is to pop the credit card in and charge the card the card without manually using an eftpos machine. Entering rates has never been more easier, we love the the tabs along the bottom to show for outstanding balances etc. Visually the program is easy on the eyes. Simple program good for very small properties. Not sure how it would go on a large hotel. I like the idea of the revenue reports, however this would only be functional if accounted for is accurate entered through.

Cons

The program lacks a few simple features and functions. We don't like the check out process for a guest departure. When you click the checkout button (even when no money is owing on the profile) it takes you into the guest folio, you then have to go to the home tab and go through the pointless screen slide. A bit time consuming.
2. There is no where to set up a group master to add a payment too. There is way to much room for error for direct deposits to not be accounted for correctly or invoicing the incorrect people. The reconcile report can not show you if money has not been accounted for some where. It just shows that a button has been clicked and its shown up on a report. It is all to easy to clear a profile and void a profile for money to become easily untraceable. Simple functions for setting up groups (e.g. school groups, travel agents) can apparently only be done through Xero to apply payments and then to cash a guest profile off in preno you select relevant sub heading... If not set up correctly money is accounted for incorrectly and in our case untraceable from previous employees misuse. You need to stay on top of all transactions daily going back and forth between too many avenues. This is not a one stop shop program. A bed selection tab on the guests profile would be so handy the current way is harder to use, especially when converting to the housekeeping report. Overlapping bookings is easy to do if moving rooms. 1 month blocks would be nice to view.

Response from Preno

Hi Amy,

I think there were some unique issues in your handover from your previous management that proved challenging at the start. I think we did not give you enough training during this hand over too, but we know what it's like, it's a busy time.

We are different in how we leverage specialised apps like Xero and channel managers. This is what provides the time savings to so many of our users.

It sounds like you have a good handle of Preno now.

We appreciate your ongoing support and feedback!

Eileen M.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Program By Far

Reviewed on 2021/01/28

Pros

All staff find the program easy to use. The support team are just wonderful and supportive.

Cons

Maybe highlight colours for different clients would be helpful

Wendy H.
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Don't hesitate - it's brilliant!

Reviewed on 2016/09/28

We we lucky enough to begin trialling Preno late 2015 alongside our existing system. We made the...

We we lucky enough to begin trialling Preno late 2015 alongside our existing system. We made the full switch in March 2016 as the season started to wane. No regrets, no issues - seamless transition and 100% happy with our decision. The Preno team are brilliant to work with - so responsive when very rare issues arise. Always listen, and try and find a resolution as quickly as possible. Full integration with both Xero and Staah for accounts and channel management has made our lives so much easier. Best decision we have made in a long time by far.

Pros

Everything - quick, responsive, intuitive - so easy to use. Integration with Staah & Xero just fabulous.

Cons

Closing rooms off - but I know you are working on this. Needs to be easier from Preno side.

Response from Preno

Hi Wendy, awesome to hear such kind words from you! We're always working hard to make Preno better, and we'll have that update to make closing off rooms very soon! I'll make sure to update you when it's ready.

- Nick

Showing 5 reviews of 28 Read all reviews

Preno FAQs

Below are some frequently asked questions for Preno.

Preno offers the following pricing plans:

  • Starting from: NZ$89,00/month
  • Pricing model: Subscription
  • Free Trial: Available

1 - 10 rooms: $89 per month 11 - 20 rooms: $149 per month 21 - 50 rooms: $249 per month 50+ rooms: contact Preno Subscription is billed in NZD$ (excl taxes) with no minimum term.

We do not have any information about Preno features

Preno has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Preno supports the following languages:

English

Preno supports the following devices:

Preno integrates with the following applications:

Braintree, Lightspeed POS, SiteMinder, Stripe, Xero

Preno offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

Related categories

See all software categories found for Preno.