Kennel Connection

Desktop or Cloud-based kennel management software

4 /5 (41 reviews) Write a Review!

Kennel Connection Overview

What is Kennel Connection?

Kennel Connection is offered as a desktop or web-based kennel management software that offers pet boarding, grooming, daycare, petsitting and special services centers a single and centralized platform from which to manage boarding facilities and pet grooming and training services. Incorporating an inbuilt scheduler, records management functionality and email reminders, Kennel Connection aims to deliver a comprehensive pet care management solution.

In order to manage boarding and daycare facilities effectively, Kennel Connection equips users with robust scheduling technology. With Kennel Connection’s scheduling services, users can organize and track customer bookings online quickly and easily. Moreover, Kennel Connection’s inbuilt scheduling tools serve to support pet grooming and training operations by enabling users to handle employee work timetables as well as schedule the classes, in-board training and one-on-one sessions. To enhance user productivity, Kennel Connection allows users to create recurring appointments and track grooming and training activity.

Besides scheduling and tracking activity, Kennel Connection permits users to manage client and pet records and documentation, organize client waiting lists and automate SMS and email reminders. Furthermore, users can email invoices to clients, manage discount and loyalty programs and determine employee access controls conveniently online. Kennel Connection also promotes a number of add-on modules and accessories cost designed to optimize business operations such as credit card processing, online reservations and QuickBooks DirectLink modules.

Kennel Connection Overview

Pricing

Starting from
US$69,00/month

Pricing options

Free Trial
Subscription
Value for money

Kennel Connection Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Media

Add boarding appointment details
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Add boarding appointment details
Add boarding appointment details
Log in with fingerprint scan
Review business performance with data visualization & reports
Kennel Connection screenshot: Add boarding appointment details Kennel Connection screenshot: Log in with fingerprint scan Kennel Connection screenshot: Review business performance with data visualization & reports Kennel Connection screenshot: Add boarding appointment details Kennel Connection screenshot: Add boarding appointment details Kennel Connection screenshot: Log in with fingerprint scan Kennel Connection screenshot: Review business performance with data visualization & reports

Kennel Connection Reviews

Kennel Connection Reviews

Overall rating
4
/
5
Excellent
23

Very good
8

Average
2

Poor
3

Terrible
5

Value for Money
3,3
Features
3,3
Ease of Use
3,8
Customer Support
4,1
76% recommended this app
Mike C.

Overall it has been great. We use it strictly for boarding and daycare.

More than anything customer support.


Becky K.

Amazingly easy program!

great organization


Crystal J.

Great software but..

This was the first software that I ever used in my grooming career at a boarding facility. When I went out on my own and opened a grooming salon I bought this software. Loved it, but decided to try something different a few years later. While I know longer use KC, I often find myself wanting to go back to it. Their client and pet screens set up is superb! Only problem with it is the layout of the appointment book. It is difficult to use at a glance with grooming appointments and multiple groomers. Should look more like an appointment book like most other grooming softwares. Also, it has very MINIMAL, reports for the buck. This is an expensive program and should have more reports and payroll to justify the cost, but I would absolutely give up the reports and switch back if they would change the layout of the appointment tracking. It would also be nice if they would include their online booking in the demo as it's a must have for me and the amount is a lot to spend just to find out it doesn't work for me Been suggesting some of these from them for years. Hopefully someday they will listen.


Lisa B.

Easy program

My experience with KC has been a good one. I'm old school, I like that I can keep it simple and personal or add on modules if needed. CSR in customer service has helped me tremendously over the years. Thanks !


Catherine S.

Too much of a good thing

Tough to navigate - unfriendly interface - outdated design and functionality. We used it just over a year and tried to get over these issues but after staff changes and facing re-train we gave up and changed - also didn't want to have to pay the hi annual support fees and no way can run this without support. It does everything you ever imagine and lots of things I'm sure most would never use - just discovering all it can do is a daunting task in itself. You need to be a detail techy type to love this product.


Mike C.
Industry: Hospitality
Company size: 2-10 Employees

Overall it has been great. We use it strictly for boarding and daycare.

Used Daily for 2+ years
Reviewed on 2017/09/23
Review Source: Capterra

More than anything customer support.

Pros

I like that they are continually making improvements and updates. I believe this is based on user input. I like the desktop version as we have intermittent and long term (over a day) Internet outrages and we can continue to work. Customer support, knowledge base, and training videos seem to be current. We don't need to tweak our processes to meet the software process. It goes with our flow. I look at other software about once a year and Kennel Connection seems to be the best so far.

Cons

There are 2 items that I wished the software would allow. One item would is one that I would leave over. The first is the amount of warning windows that pop up. I know it isn't this way, but it feels like every time we navigate through a booking there is a window that asks if we are sure we want to do that function. I can see where it would be helpful, but the ability to turn it off like vaccination warnings would be great. The one item I would leave over if another company provided it is custom reports. I would LOVE to run a report that tells me which category of pets (we charge by weight) provides the most revenue. As an example if I changed the weight category instead of raising prices how would that look? I may make more money by changing weight class than upping the charges.

Response from Blue Crystal Software

Hello Mike, thank you for the review!

There are some pop-ups that you can turn off but many of them are to help the customer avoid making a mistake. If you have suggestions for ones you'd like to be able to turn off, feel free to suggest them. We also offer customizations and custom reports. If you're interested, please call the office or e-mail me at [email protected]

Thank you again, we appreciate your business!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Becky K.
Industry: Consumer Services
Company size: 11-50 Employees

Amazingly easy program!

Used Daily for 2+ years
Reviewed on 2018/01/15
Review Source: Capterra

great organization

Pros

We have been using KC since 2002!- could not be happier with customer service and easy of use- I have never been computer savy and have never had a problem or complaint that customer service is not quick to explain or help with. We have a good size staff and all are quick to learn on this user friendly, easy to navigate system.We use the online version and have been very impressed with it, despite not having the greatest internet service- we have a pickup and delivery service and the online system is very helpful to access remotely. Also, nice to be able to access and work on from home. I have seen some complaints about pop up warnings, ect- these are all things that can be turned on/off as you feel they are needed- most of them we do not use- but some are extremely helpful (I do like the suggestion of having a pet name show in red if they have a warning tho) - but in general- KC gives us everything we need and more to operate an active boarding, daycare and grooming business. Could not be happier!- wish they would develope a similar program for the equestrian industry!!

Cons

not much to say as far as cons go- we use the online version and the cost seems a bit high, but not sure how I would function without it !

Response from Blue Crystal Software

Thank you for your review and your business, Becky! We appreciate it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Crystal J.
Company size: 2-10 Employees

Great software but..

Reviewed on 2016/12/05
Review Source: Capterra

This was the first software that I ever used in my grooming career at a boarding facility. When I went out on my own and opened a grooming salon I bought this software. Loved it, but decided to try something different a few years later. While I know longer use KC, I often find myself wanting to go back to it. Their client and pet screens set up is superb! Only problem with it is the layout of the appointment book. It is difficult to use at a glance with grooming appointments and multiple groomers. Should look more like an appointment book like most other grooming softwares. Also, it has very MINIMAL, reports for the buck. This is an expensive program and should have more reports and payroll to justify the cost, but I would absolutely give up the reports and switch back if they would change the layout of the appointment tracking. It would also be nice if they would include their online booking in the demo as it's a must have for me and the amount is a lot to spend just to find out it doesn't work for me Been suggesting some of these from them for years. Hopefully someday they will listen.

Pros

Pet and client screens.

Cons

Not enough reports, expensive, no payroll, and layout of appointment screen

Response from Blue Crystal Software

Hi Crystal,

We are revamping the program for the next release, Kennel Connection 7.0, and some of the schedules will be changing.

We currently have hundreds of reports available in the system now, but if a customer feels a report is missing, we have customer feature request that allows customers to request features and reports. We are adding in over 200 requests to 7.0 for the initial release.

Thank you for your review and have a great day!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Lisa B.
Industry: Consumer Services
Company size: 2-10 Employees

Easy program

Used Daily for 2+ years
Reviewed on 2019/02/27
Review Source: Capterra

My experience with KC has been a good one. I'm old school, I like that I can keep it simple and personal or add on modules if needed. CSR in customer service has helped me tremendously over the years. Thanks !

Pros

I find this program very easy to use. Although, I'm only using a small fraction of what this software is capable of, I like the simplicity of it. I have been with KC since the 90's and have had no major issues. The price seems very reasonable. I don't have all of the extra modules that are offered at an additional price, however. I like that I only pay for the ones I want to use.

Cons

I was told back in 1994 or 1995 when this program was first purchased that I would have lifetime support. I'm finding that support harder to get lately. Perhaps because I am using 2017's model. I am someone that uses maybe 5% of what this program has to offer so updating every year-two years doesn't make sense. I don't use the benefits of updated systems and I don't think they change all that much to warrant an upgrade.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Catherine S.
Industry: Hospitality
Company size: 11-50 Employees

Too much of a good thing

Used Daily for 1+ year
Reviewed on 2017/02/01
Review Source: Capterra

Tough to navigate - unfriendly interface - outdated design and functionality. We used it just over a year and tried to get over these issues but after staff changes and facing re-train we gave up and changed - also didn't want to have to pay the hi annual support fees and no way can run this without support. It does everything you ever imagine and lots of things I'm sure most would never use - just discovering all it can do is a daunting task in itself. You need to be a detail techy type to love this product.

Response from Blue Crystal Software

Hi Catherine,

All the features in Kennel Connection were added by customer request. Since the industry is run differently from shop to shop, we have added in many things that you may never use, but someone else needs. We have KC7 coming out soon with over 200 new customer requested features.

I'm not sure if you are aware, but we do have training videos available to help train staff, but the basics can be taught in a half hour training session which we offer free upon purchase.

Our support fees are the same as, or in some cases, lower than other desktop software companies.

Have a great day!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

User recommendation
7,6/10
Based on 41 user ratings
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Kennel Connection Pricing

Kennel Connection Pricing

Starting from
US$69,00/month
Free Trial
Subscription
Value for money
Value for Money
3,3/5
Based on 41 user ratings
Compare value for money rating with alternatives
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Kennel Connection Features

Kennel Connection Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
3,3/5
Based on 41 user ratings
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Categories

Additional information for Kennel Connection

Additional information for Kennel Connection

Key features of Kennel Connection

  • Activity tracking
  • Appointment management
  • Automatic reminders
  • Boarding module
  • Business performance reports
  • Calendar management
  • Check in/out
  • Contract management
  • Credit card processing add-on
  • Custom contracts
  • Data visualization
  • Daycare module
  • Document management
  • Document storage
  • Email client invoices
  • Email invitations & reminders
  • Email notifications
  • Employee management
  • Facility scheduling
  • Gift card support
  • Grooming module
  • Mobile grooming module
  • Owner & pet history
  • Pet birthday tracking
  • Pet sitting module
  • Photo management
  • Recurring appointments
  • Reporting & statistics
  • Reservations module add-on
  • Secure data storage
  • Special Services Module
  • Time clock add-on
  • Training module
  • User access controls
  • User management
  • Veterinarian list maintenance
  • eReceipt management

Benefits

  • Kennel Connection offers scheduling technology, allowing users to organize boarding reservations, grooming appointments and training sessions efficiently.
  • Kennel Connection facilitates administrative reports, enabling users to gain valuable insight into business performance.
  • Kennel Connection stores client and pet records, granting users quick and central access to client and pet documentation.
  • Kennel Connection operates as a cloud-hosted application, thereby ensuring all data backups and software updates are performed automatically.
  • Kennel Connection employs SMS and email reminders, helping users to communicate effectively with clients and reduce the number of no shows.

  • Kennel Connection FAQs

    Kennel Connection FAQs

    Below are some frequently asked questions for Kennel Connection.

    Q. What type of pricing plans does Kennel Connection offer?

    Kennel Connection offers the following pricing plans:

    Starting from: US$69,00/month

    Pricing model: Subscription

    Free Trial: Available

    Q. What are the main features of Kennel Connection?

    Kennel Connection offers the following features:

    • Activity tracking
    • Appointment management
    • Automatic reminders
    • Boarding module
    • Business performance reports
    • Calendar management
    • Check in/out
    • Contract management
    • Credit card processing add-on
    • Custom contracts
    • Data visualization
    • Daycare module
    • Document management
    • Document storage
    • Email client invoices
    • Email invitations & reminders
    • Email notifications
    • Employee management
    • Facility scheduling
    • Gift card support
    • Grooming module
    • Mobile grooming module
    • Owner & pet history
    • Pet birthday tracking
    • Pet sitting module
    • Photo management
    • Recurring appointments
    • Reporting & statistics
    • Reservations module add-on
    • Secure data storage
    • Special Services Module
    • Time clock add-on
    • Training module
    • User access controls
    • User management
    • Veterinarian list maintenance
    • eReceipt management

    Q. Who are the typical users of Kennel Connection?

    Kennel Connection has the following typical customers:

    Small Business, Large Enterprises, Non Profit, Mid Size Business

    Q. What languages does Kennel Connection support?

    Kennel Connection supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does Kennel Connection offer?

    Kennel Connection has the following pricing plans:

    Subscription

    Q. Does Kennel Connection support mobile devices?

    We do not have any information about what devices Kennel Connection supports

    Q. What other apps does Kennel Connection integrate with?

    Kennel Connection integrates with the following applications:

    QuickBooks Online Advanced

    Q. What level of support does Kennel Connection offer?

    Kennel Connection offers the following support options:

    Knowledge Base, Online Support, Video Tutorials, Phone Support, FAQs, Forum