Kennel Connection
About Kennel Connection
Kennel Connection is offered as a desktop or web-based kennel management software that offers pet boarding, grooming, daycare, petsitting and special services centers a single and centralized platform from which to manage boarding facilities and pet grooming and training services. Incorporating an inbuilt scheduler, records management functionality and email reminders, Kennel Connection aims to deliver a comprehensive pet care management solution.
In order to manage boarding and daycare facilities effectively, Kennel Connection equips users with robust scheduling technology. With Kennel Connection’s scheduling services, users can organize and track customer bookings online quickly and easily. Moreover, Kennel Connection’s inbuilt scheduling tools serve to support pet grooming and training operations by enabling users to handle employee work timetables as well as schedule the classes, in-board training and one-on-one sessions. To enhance user productivity, Kennel Connection allows users to create recurring appointments and track grooming and training activity.
Besides scheduling and tracking activity, Kennel Connection permits users to manage client and pet records and documentation, organize client waiting lists and automate SMS and email reminders. Furthermore, users can email invoices to clients, manage discount and loyalty programs and determine employee access controls conveniently online. Kennel Connection also promotes a number of add-on modules and accessories cost designed to optimize business operations such as credit card processing, online reservations and QuickBooks DirectLink modules.
Key benefits of Kennel Connection
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- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Review from Playful Paws
Reviewed on 2022/06/14
I have been with kennel connection since we opened in 2018. All of the support from kennel...
I have been with kennel connection since we opened in 2018. All of the support from kennel connection has been wonderful. [SENSITIVE CONTENT] has always been my go to girl. She has always made me feel welcome as a kennel connection client and makes me feel like my thoughts and concerns are important. I have never had to wait for something to be addressed. Everyone involved has always acted quickly to get any issuew resolved. All of the people I have contact with such as [SENSITIVE CONTENT] have been amazing the whole time I have had kennel connection. It has been a wonderful software program.
Pros
I enjoyed that it had all the required modules for my type of business and that it had a very hands on support system.
Cons
The pay portion of the software. Not being able to send invoices and have clients pay through live access. It would be nice for owners to see what they owe and for us to see who have open balances on our end.
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Kennel Connections is great and easy to use
Reviewed on 2022/06/08
It keeps track of the vaccines that you require, your able to customize most of the aspects of it....
It keeps track of the vaccines that you require, your able to customize most of the aspects of it. The price is good for what you get.
Pros
I like having the availability calendar. Overall it is a very simple and easy software to use.
Cons
I only wish I was able to get on it on an iPad or tablet
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Developers need to step up their game
Reviewed on 2016/11/04
I've been using Kennel Connection for 7 years now, and I second most of what has already been said...
I've been using Kennel Connection for 7 years now, and I second most of what has already been said in the 1 and 2 star reviews. It is beyond irritating for a program to have the appearance of Windows/MS Office without the functionality of those programs. When a list contains multiple columns, why not make it possible to sort by those columns? There is a drop down menu that allows limited sorting (by time, run or pet's first or last names) but even there, you recieve inconsistent results. If I sort the boarding window by run, then print a feeding list, the feeding information will be sorted by run. If I sort the daycare window by run, then print a feeding list, the feeding information will be seemingly random, with no order at all that I have been able to discern. Exporting anything to Excel using the Crystal reports (so that you could potentially manipulate the order of the data) produces a discordant spreadsheet, seperating information that I need on one row into a scattered mess over several rows and columns, and making it impossible to try to use Excel to its best advantage either. The daily run time errors are irritating when you are trying to be efficient, even worse is that glitches to the software updates frequently result in lost data--random client's vaccination records just disappear entirely from thier accounts. Finally, the formatting requirements for generating many of the reports on this program are flawed. If I want to get a list of expired vaccinations for example, I can't get a list that shows me any booking with an expired vaccine, unless/until I input my best guess at a range for when the vaccinations in question might have expired. Why make me guess when the point of a software program is to achieve certainty? I'm very grateful for this forum to note these difficulties, thank you.
Pros
The windows that pop up with vaccination warnings or other notes when you book a dog into a service.
Cons
See my entire review above.
Response from Software Connection
Hello, Not knowing which company you are from as I can't find your name in our database, I would first suggest you update to the latest version. I see some things in your note that have changed. You might also want to check out our training videos, they may be of some help to you. We have a library of videos on YouTube.
If we can help you, please let us know by calling or e-mailing. We're here to help. We have a feature request forum so you can request features, a trainer on staff, a full Knowledgebase of articles and much more to assist our customers. Again, please give us a call or send an e-mail if we can be of assistance.
Thank you!
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent product and outstanding customer service!
Reviewed on 2024/03/13
Amazing. I never plan to use another company!
Amazing. I never plan to use another company!
Pros
Ease of use on the desktop, and amazing customer service, even for someone like me who is not tech savvy.
Cons
I was not a fan of Hello Groom. We like the desktop version of Kennel Connection much better.
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent program
Reviewed on 2024/03/20
excellent program, excellent support team--i have had very few issues but if i do have a problem...
excellent program, excellent support team--i have had very few issues but if i do have a problem they are very available/accessible to help me.
Pros
User friendly, lots of features some of which we don't use, easy to book appts or reservations for boarding.
Cons
no issues. initially it took some learning to do the sync to QB
Kennel Connection FAQs
Below are some frequently asked questions for Kennel Connection.Q. What type of pricing plans does Kennel Connection offer?
Kennel Connection offers the following pricing plans:
- Starting from: US$89.00/month
- Pricing model: Subscription
- Free Trial: Available
It is also available at $89/mo and $109/mo with additional features.
Q. Who are the typical users of Kennel Connection?
Kennel Connection has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Kennel Connection support?
Kennel Connection supports the following languages:
English
Q. Does Kennel Connection support mobile devices?
Kennel Connection supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Kennel Connection integrate with?
Kennel Connection integrates with the following applications:
QuickBooks Desktop, Swell
Q. What level of support does Kennel Connection offer?
Kennel Connection offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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