About ServiceChannel

ServiceChannel is an FM and Service provider platform that enables organizations with multi-sites to manage all repair and maintenance activities from a single dashboard. The solution provides the tools for contractor sourcing, contractor risk and compliance, work order management, proposal management, planned maintenance, asset management, invoice management, and real-time data and analytics.

Our work order manager allows management teams and location staff to select the right contractor for an assignment, place service requests, monitor real-time status updates and leave feedback for work performed. The proposal manager allows users to design RFP's, and issue them to contractors. Users can compare, approve or reject proposals, and communicate results to participating contractors.

With the preventative maintenance module users can schedule preventive and scheduled maintenance programs to ensure all sites get the scheduled services they require. Set up simple to complex, site-specific frequencies via the web or file uploads. The asset manager provides asset warranty visibility and helps reduce equipment TCO (total cost of ownership) through equipment and depreciation tracking, uptime reporting, location mapping, and more.

The invoice manager allows users to track invoices from work order creation through submission, approval, and electronic payment, with real-time tracking for monitoring cash flow. ServiceChannel’s contractor directory, ‘Fixxbook’, lists over over 50,000 contractors, suppliers, and consultants that can be searched by specific trades and service areas. Additional platform modules include a compliance manager, business intelligence and analytics, and service automation for training and on-boarding.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of ServiceChannel

  • ServiceChannel serves a variety of industries such as grocery stores, restaurants, retail, financial institutions, government, healthcare, storage facilities, logistics and transportation, and more.

  • ServiceChannel connects facilities managers with contractors; bridging workflows between organizations.

  • The platform's commercial contractor directory, 'Fixxbook', enables managers and contractors to efficiently search through over 50,000 contractors, suppliers, and consultants.

  • The solution provides risk and compliance monitoring for contractors and all work order and payment processes.

  • ServiceChannel's native mobile app for Android and iOS allow users to create, search, and edit WOs anytime from anywhere, and conduct on-site inspections of locations.

  • Devices

    Business size

    S M L

    Markets

    Canada, United Kingdom, Mexico, United States

    Supported Languages

    Chinese, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Thai, Turkish, zh-hant

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

    ServiceChannel Software - View invoices submitted by service providers and all invoice statuses
    ServiceChannel Software - The actionable landing page displays work orders, proposals, and more
    ServiceChannel Software - Search proposals by proposal #, work order #, priority, status and more
    ServiceChannel Software - Add and manage trades and automatically reassign work orders for a trade
    ServiceChannel Software - Add or edit categories as required within service automation admin
    ServiceChannel Software - Adding a new preventive maintenance service
    ServiceChannel Software - View workorder volume by day of week and get a status analysis
    ServiceChannel Software - Get an overview of total program spend and transactional volume
    ServiceChannel Software - Grasp key trends, outliers, metrics and insights through an array of graphical visualizations
    ServiceChannel Software - The savings calculator provides insight on monthly and annual savings
    ServiceChannel Software - ServiceChannel allows technicians to satisfy their work order check-in and check-out requirements using their mobile device
    ServiceChannel Software - ServiceChannel’s mobile app provides the tools for managing, tracking, and reporting facility management issues
    View 13 more
    ServiceChannel video
    ServiceChannel Software - View invoices submitted by service providers and all invoice statuses ServiceChannel Software - The actionable landing page displays work orders, proposals, and more ServiceChannel Software - Search proposals by proposal #, work order #, priority, status and more ServiceChannel Software - Add and manage trades and automatically reassign work orders for a trade ServiceChannel Software - Add or edit categories as required within service automation admin ServiceChannel Software - Adding a new preventive maintenance service ServiceChannel Software - View workorder volume by day of week and get a status analysis ServiceChannel Software - Get an overview of total program spend and transactional volume ServiceChannel Software - Grasp key trends, outliers, metrics and insights through an array of graphical visualizations ServiceChannel Software - The savings calculator provides insight on monthly and annual savings ServiceChannel Software - ServiceChannel allows technicians to satisfy their work order check-in and check-out requirements using their mobile device ServiceChannel Software - ServiceChannel’s mobile app provides the tools for managing, tracking, and reporting facility management issues

    Features

    Total features of ServiceChannel: 59

    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Asset Accounting
    • Asset Lifecycle Management
    • Asset Tracking
    • Automated Scheduling
    • Barcoding/RFID
    • Billing & Invoicing
    • Calendar Management
    • Commercial Properties
    • Compliance Management
    • Contract/License Management
    • Contractor Management
    • Customizable Reports
    • Depreciation Management
    • Dispatch Management
    • Document Management
    • Equipment Maintenance
    • Equipment Management
    • Equipment Tracking
    • Estimating
    • Facility Scheduling
    • Fixed Asset Management
    • Historical Reporting
    • Incident Management
    • Inspection Management
    • Inventory Control
    • Inventory Management
    • Inventory Tracking
    • Invoice Management
    • Issue Management
    • Job Management
    • Location Tracking
    • Maintenance Management
    • Maintenance Scheduling
    • Mobile Access
    • Monitoring
    • Multi-Location
    • Predictive Maintenance
    • Preventive Maintenance
    • Purchase Order Management
    • Quotes/Estimates
    • Recurring Appointments
    • Reminders
    • Reporting/Analytics
    • Risk Analytics
    • Routing
    • Scheduling
    • Service History
    • Supplier Management
    • Task Scheduling
    • Technician Management
    • Third Party Integrations
    • Vendor Management
    • Visual Analytics
    • Work History
    • Work Order Creation
    • Work Order Management

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    Reviews

    Overall rating

    4,3 /5
    (90)
    Value for Money
    4,2/5
    Features
    4,2/5
    Ease of Use
    4,2/5
    Customer Support
    4,4/5

    Already have ServiceChannel?

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    Write a Review!
    Showing 5 reviews of 90
    Verified Reviewer
    Overall rating
    • Industry: Retail
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    One stop platform for all your facilities management needs

    Reviewed on 2020/09/02

    Pros

    Being able to have everything on one platform is a huge time saver especially in this ever changing industry. From work order creation to invoice approval, the system is extremely user friendly. Also the fact that during implementation it is set up specific to your business needs and as things change, you can make changes!

    Cons

    Implementation process can be lengthy and creating the issues list can be confusing if you don't have a good starting point. You do get set up with an implementation manager who does help guide you through the process.

    Mari clare L.
    Overall rating
    • Industry: Retail
    • Company size: 1 001-5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent Communication Tool

    Reviewed on 2020/08/28

    Excellent. Our account rep [SENSITIVE CONTENT HIDDEN] is always available to answer questions or...

    Excellent. Our account rep [SENSITIVE CONTENT HIDDEN] is always available to answer questions or help us with optimizing our work flow. The system has greatly increased our ability to prioritize and focus on the issues that will move the needle.

    Pros

    Keeping hundreds of work orders time stamped and name stamped. This allows for clear accountability for my team and direct communication with the store staff. All information is stored in one WO and photos/videos can be uploaded to allow for context.
    Managing expectations is much easier with the missed ETA alerts and I can easily see where my team needs to focus their efforts.

    Cons

    The PM module is still clunky and doesn't really fit our requirements entirely. It's limited in it's capabilities (for example: many of our locations have different frequencies and schedules for cleaning, this cannot be specified in the PM module).

    Ron M.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Rolled out 300+ Retailer locations.

    Reviewed on 2015/04/04

    Pros

    Having worked with various systems of this type at 3 different Fortune 500 companies and 2 major contractors, Service Channel is a great introductory CMMS program. It is very simplistic in its approach to creating work orders and is by far the most contractor-friendly for those with limited technical experience or back office support. The initial training support is fantastic!

    It is one of the most widely used systems today, most likely due to its ease of use. Therefore, there is an abundance of very qualified contractors readily available to support your needs.

    Once set up, the electronic payment portion is a outstanding benefit. Extremely effective and easy.

    I appreciate the team\account manager dedicated to our account. They are always available and willing to help. Excellent partnership and extremely responsive.

    Cons

    Initial setup and continuing changes are a huge opportunity. The templates for uploading are antiquated and require the creation and review of 1000s of line items of data. Most other comparable systems complete the setup for you. This is not the case with Service Channel. If you have a large portfolio, be prepared to spend 100s of hours setting up. Changes are "clunky" and not intuitive. Recently, the customer interface went through an entire change with no warning or training to the customer. 2 months later and we are still trying to work through the changes.

    This is not an Asset Management software. If you are looking to report on individual equipment asset life, this is not the program for you. If what you need is an electronic dispatching and reporting system, Service Channel is perfect!

    If you have a large portfolio with multiple providers, the Preventative Maintenance Module is a huge disappointment. It's nearly impossible to correctly load the first time and even more difficult to manage and make changes and corrections.

    The Android and iOS apps have extremely limited functionality. Again, another huge disappointment for a company supposed to be on the cutting edge.

    Regan S.
    Overall rating
    • Industry: Retail
    • Company size: 10 000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great platform to help a multi site operation to move from reaction to proactive style planning

    Reviewed on 2020/09/08

    SC platform has enabled us to move our repairs and maintenance services from a very reactive to a...

    SC platform has enabled us to move our repairs and maintenance services from a very reactive to a proactive process. Allowing the team time to truly handle the critical items and continue to drive for process and proactive improvements. We view the SC platform as the 6 AI member of the Facilities Department as it handles the daily needs seamlessly. Savings realized in the first year were able to cover the cost of the SC platform at the 420 locations.

    Pros

    The product is user friendly for the end user and allows the owner to easily create and adjust as needed. It can truly handle a work orders need from cradle to grave while handling every possible work flow needed for each work order between creation and close out.

    Cons

    The proposal module needs to have a notes function to ensure that any discussion about potential work is captured in the system; as well the planned maintenance module needs an update to make it more user friendly.

    Sierra L.
    Overall rating
    • Industry: Retail
    • Company size: 1 001-5 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent

    Reviewed on 2020/09/14

    Overall my experience is very positive. This is now the 2nd company I've used SC with and I fought...

    Overall my experience is very positive. This is now the 2nd company I've used SC with and I fought to bring them on at my last one before I left - they might still be in talks. It really broadens the scope of FM and really helps drive our efficiency.

    Pros

    I think one of the things that I appreciate the most about Service Channel is it's constantly evolving. They're always rolling out something new and it's always applicable to what's happening in the industry, not stale data or updates late to solving a problem. They listen, pay attention, predict FM needs and challenges to such a degree that many times if I'm considering a new KPI/vendor communication/report data I check SC first because they've likely thought of it already.

    Cons

    Sometimes I find a few of the developments feel very US specific- at least at the outset, but the whole team is great about tweaking and editing and even rebuilding something to suit our needs.

    Showing 5 reviews of 90 Read all reviews

    ServiceChannel FAQs

    Below are some frequently asked questions for ServiceChannel.

    ServiceChannel offers the following pricing plans:

    • Starting from:
    • Free Trial: Available

    Contact ServiceChannel for detailed pricing information.

    ServiceChannel has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    ServiceChannel supports the following languages:

    Chinese, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Thai, Turkish, zh-hant

    ServiceChannel supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    ServiceChannel integrates with the following applications:

    Key2Act, NetSuite, Oracle PeopleSoft, SAP Ariba, Visual Lease

    ServiceChannel offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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