ServiceChannel

Facilities & contractor management platform

4,3 /5 (84 reviews) Write a Review!

ServiceChannel Overview

What is ServiceChannel?

ServiceChannel is an FM and Service provider platform that enables organizations with multi-sites to manage all repair and maintenance activities from a single dashboard. The solution provides the tools for contractor sourcing, contractor risk and compliance, work order management, proposal management, planned maintenance, asset management, invoice management, and real-time data and analytics.

Our work order manager allows management teams and location staff to select the right contractor for an assignment, place service requests, monitor real-time status updates and leave feedback for work performed. The proposal manager allows users to design RFP's, and issue them to contractors. Users can compare, approve or reject proposals, and communicate results to participating contractors.

With the preventative maintenance module users can schedule preventive and scheduled maintenance programs to ensure all sites get the scheduled services they require. Set up simple to complex, site-specific frequencies via the web or file uploads. The asset manager provides asset warranty visibility and helps reduce equipment TCO (total cost of ownership) through equipment and depreciation tracking, uptime reporting, location mapping, and more.

The invoice manager allows users to track invoices from work order creation through submission, approval, and electronic payment, with real-time tracking for monitoring cash flow. ServiceChannel’s contractor directory, ‘Fixxbook’, lists over over 50,000 contractors, suppliers, and consultants that can be searched by specific trades and service areas. Additional platform modules include a compliance manager, business intelligence and analytics, and service automation for training and on-boarding.

ServiceChannel Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact ServiceChannel for detailed pricing information.


ServiceChannel Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Mexico
Supported Languages
Chinese (Simplified), Chinese (Traditional), English, French, German and 8 others, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Thai, Turkish

Media

View invoices submitted by service providers and all invoice statuses
The actionable landing page displays work orders, proposals, and more
Search proposals by proposal #, work order #, priority, status and more
Add and manage trades and automatically reassign work orders for a trade
Add or edit categories as required within service automation admin
Adding a new preventive maintenance service
View workorder volume by day of week and get a status analysis
Get an overview of total program spend and transactional volume
Grasp key trends, outliers, metrics and insights through an array of graphical visualizations
The savings calculator provides insight on monthly and annual savings
ServiceChannel video ServiceChannel screenshot: View invoices submitted by service providers and all invoice statuses ServiceChannel screenshot: The actionable landing page displays work orders, proposals, and more ServiceChannel screenshot: Search proposals by proposal #, work order #, priority, status and more ServiceChannel screenshot: Add and manage trades and automatically reassign work orders for a trade ServiceChannel screenshot: Add or edit categories as required within service automation admin ServiceChannel screenshot: Adding a new preventive maintenance service ServiceChannel screenshot: View workorder volume by day of week and get a status analysis ServiceChannel screenshot: Get an overview of total program spend and transactional volume ServiceChannel screenshot: Grasp key trends, outliers, metrics and insights through an array of graphical visualizations ServiceChannel screenshot: The savings calculator provides insight on monthly and annual savings

ServiceChannel Reviews

ServiceChannel Reviews

Overall rating
4,3
/
5
Excellent
45

Very good
30

Average
7

Poor
0

Terrible
2

Value for Money
4,2
Features
4,1
Ease of Use
4,2
Customer Support
4,4
89% recommended this app
Verified Reviewer

One stop platform for all your facilities management needs


Mari clare L.

Excellent Communication Tool

Excellent. Our account rep [SENSITIVE CONTENT HIDDEN] is always available to answer questions or help us with optimizing our work flow. The system has greatly increased our ability to prioritize and focus on the issues that will move the needle.


Ron M.

Rolled out 300+ Retailer locations.


Regan S.

Great platform to help a multi site operation to move from reaction to proactive style planning

SC platform has enabled us to move our repairs and maintenance services from a very reactive to a proactive process. Allowing the team time to truly handle the critical items and continue to drive for process and proactive improvements. We view the SC platform as the 6 AI member of the Facilities Department as it handles the daily needs seamlessly. Savings realized in the first year were able to cover the cost of the SC platform at the 420 locations.


Sierra L.

Excellent

Overall my experience is very positive. This is now the 2nd company I've used SC with and I fought to bring them on at my last one before I left - they might still be in talks. It really broadens the scope of FM and really helps drive our efficiency.


Verified Reviewer
Industry: Retail
Company size: 201-500 Employees

One stop platform for all your facilities management needs

Used Daily for 2+ years
Reviewed on 2020/09/02
Review Source: Capterra

Pros

Being able to have everything on one platform is a huge time saver especially in this ever changing industry. From work order creation to invoice approval, the system is extremely user friendly. Also the fact that during implementation it is set up specific to your business needs and as things change, you can make changes!

Cons

Implementation process can be lengthy and creating the issues list can be confusing if you don't have a good starting point. You do get set up with an implementation manager who does help guide you through the process.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Mari clare L.
Industry: Retail
Company size: 1 001-5 000 Employees

Excellent Communication Tool

Used Daily for 2+ years
Reviewed on 2020/08/28
Review Source: Capterra

Excellent. Our account rep [SENSITIVE CONTENT HIDDEN] is always available to answer questions or help us with optimizing our work flow. The system has greatly increased our ability to prioritize and focus on the issues that will move the needle.

Pros

Keeping hundreds of work orders time stamped and name stamped. This allows for clear accountability for my team and direct communication with the store staff. All information is stored in one WO and photos/videos can be uploaded to allow for context.
Managing expectations is much easier with the missed ETA alerts and I can easily see where my team needs to focus their efforts.

Cons

The PM module is still clunky and doesn't really fit our requirements entirely. It's limited in it's capabilities (for example: many of our locations have different frequencies and schedules for cleaning, this cannot be specified in the PM module).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ron M.

Rolled out 300+ Retailer locations.

Reviewed on 2015/04/04
Review Source: SoftwareAdvice

Pros

Having worked with various systems of this type at 3 different Fortune 500 companies and 2 major contractors, Service Channel is a great introductory CMMS program. It is very simplistic in its approach to creating work orders and is by far the most contractor-friendly for those with limited technical experience or back office support. The initial training support is fantastic!

It is one of the most widely used systems today, most likely due to its ease of use. Therefore, there is an abundance of very qualified contractors readily available to support your needs.

Once set up, the electronic payment portion is a outstanding benefit. Extremely effective and easy.

I appreciate the team\account manager dedicated to our account. They are always available and willing to help. Excellent partnership and extremely responsive.

Cons

Initial setup and continuing changes are a huge opportunity. The templates for uploading are antiquated and require the creation and review of 1000s of line items of data. Most other comparable systems complete the setup for you. This is not the case with Service Channel. If you have a large portfolio, be prepared to spend 100s of hours setting up. Changes are "clunky" and not intuitive. Recently, the customer interface went through an entire change with no warning or training to the customer. 2 months later and we are still trying to work through the changes.

This is not an Asset Management software. If you are looking to report on individual equipment asset life, this is not the program for you. If what you need is an electronic dispatching and reporting system, Service Channel is perfect!

If you have a large portfolio with multiple providers, the Preventative Maintenance Module is a huge disappointment. It's nearly impossible to correctly load the first time and even more difficult to manage and make changes and corrections.

The Android and iOS apps have extremely limited functionality. Again, another huge disappointment for a company supposed to be on the cutting edge.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Regan S.
Industry: Retail
Company size: 10 000+ Employees

Great platform to help a multi site operation to move from reaction to proactive style planning

Used Daily for 2+ years
Reviewed on 2020/09/08
Review Source: Capterra

SC platform has enabled us to move our repairs and maintenance services from a very reactive to a proactive process. Allowing the team time to truly handle the critical items and continue to drive for process and proactive improvements. We view the SC platform as the 6 AI member of the Facilities Department as it handles the daily needs seamlessly. Savings realized in the first year were able to cover the cost of the SC platform at the 420 locations.

Pros

The product is user friendly for the end user and allows the owner to easily create and adjust as needed. It can truly handle a work orders need from cradle to grave while handling every possible work flow needed for each work order between creation and close out.

Cons

The proposal module needs to have a notes function to ensure that any discussion about potential work is captured in the system; as well the planned maintenance module needs an update to make it more user friendly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sierra L.
Industry: Retail
Company size: 1 001-5 000 Employees

Excellent

Used Daily for 1+ year
Reviewed on 2020/09/14
Review Source: Capterra

Overall my experience is very positive. This is now the 2nd company I've used SC with and I fought to bring them on at my last one before I left - they might still be in talks. It really broadens the scope of FM and really helps drive our efficiency.

Pros

I think one of the things that I appreciate the most about Service Channel is it's constantly evolving. They're always rolling out something new and it's always applicable to what's happening in the industry, not stale data or updates late to solving a problem. They listen, pay attention, predict FM needs and challenges to such a degree that many times if I'm considering a new KPI/vendor communication/report data I check SC first because they've likely thought of it already.

Cons

Sometimes I find a few of the developments feel very US specific- at least at the outset, but the whole team is great about tweaking and editing and even rebuilding something to suit our needs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,7/10
Based on 84 user ratings
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ServiceChannel Pricing

ServiceChannel Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact ServiceChannel for detailed pricing information.

Contact ServiceChannel for detailed pricing information.

Value for Money
4,2/5
Based on 84 user ratings
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ServiceChannel Features

ServiceChannel Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,1/5
Based on 84 user ratings
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Categories

Additional information for ServiceChannel

Additional information for ServiceChannel

Key features of ServiceChannel

  • Asset tracking
  • Catalog management
  • Compliance management
  • Contractor management
  • Contractor sourcing
  • Control spend
  • Customized analytics & reports
  • Data analyzer / loader / updater
  • Equipment management
  • GPS check-In & check-out via mobile
  • Issue tracking, management and reporting
  • KPI manager
  • Maintenance spend insights
  • Maintenance tracking
  • Metric-based NTE controls
  • Monitor location condition trends
  • Multi-site locations
  • Notifications
  • Planning calendar
  • Predictive maintenance
  • Preventive maintenance
  • Proposals & invoices
  • Purchasing
  • Quality assurance
  • Quotes / estimates
  • Recurring appointments
  • Risk management
  • Scheduling
  • Service history tracking
  • Site audit manager.
  • Site audits
  • Supplier enablement
  • Supply management
  • Technician management
  • Visual dashboards
  • Warranty tracking
  • Work order management

Benefits

  • ServiceChannel serves a variety of industries such as grocery stores, restaurants, retail, financial institutions, government, healthcare, storage facilities, logistics and transportation, and more.

  • ServiceChannel connects facilities managers with contractors; bridging workflows between organizations.

  • The platform's commercial contractor directory, 'Fixxbook', enables managers and contractors to efficiently search through over 50,000 contractors, suppliers, and consultants.

  • The solution provides risk and compliance monitoring for contractors and all work order and payment processes.

  • ServiceChannel's native mobile app for Android and iOS allow users to create, search, and edit WOs anytime from anywhere, and conduct on-site inspections of locations.

  • ServiceChannel FAQs

    ServiceChannel FAQs

    Below are some frequently asked questions for ServiceChannel.

    Q. What type of pricing plans does ServiceChannel offer?

    ServiceChannel offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact ServiceChannel for detailed pricing information.

    Q. What are the main features of ServiceChannel?

    ServiceChannel offers the following features:

    • Asset tracking
    • Catalog management
    • Compliance management
    • Contractor management
    • Contractor sourcing
    • Control spend
    • Customized analytics & reports
    • Data analyzer / loader / updater
    • Equipment management
    • GPS check-In & check-out via mobile
    • Issue tracking, management and reporting
    • KPI manager
    • Maintenance spend insights
    • Maintenance tracking
    • Metric-based NTE controls
    • Monitor location condition trends
    • Multi-site locations
    • Notifications
    • Planning calendar
    • Predictive maintenance
    • Preventive maintenance
    • Proposals & invoices
    • Purchasing
    • Quality assurance
    • Quotes / estimates
    • Recurring appointments
    • Risk management
    • Scheduling
    • Service history tracking
    • Site audit manager.
    • Site audits
    • Supplier enablement
    • Supply management
    • Technician management
    • Visual dashboards
    • Warranty tracking
    • Work order management

    Q. Who are the typical users of ServiceChannel?

    ServiceChannel has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Mid Size Business

    Q. What languages does ServiceChannel support?

    ServiceChannel supports the following languages:

    Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Thai, Turkish

    Q. What type of pricing plans does ServiceChannel offer?

    ServiceChannel has the following pricing plans:

    Subscription

    Q. Does ServiceChannel support mobile devices?

    ServiceChannel supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does ServiceChannel integrate with?

    ServiceChannel integrates with the following applications:

    QuickBooks Online Advanced

    Q. What level of support does ServiceChannel offer?

    ServiceChannel offers the following support options:

    FAQs, Online Support, Phone Support, Knowledge Base