Epos Now

An easy-to-use, adaptable point-of-sale and payment system.

About Epos Now

Epos Now’s cloud-based point of sale offers a single, centralized platform from which retail and hospitality businesses can manage inventory, prices, multi-channel sales, and much more. The system can integrate with third-party and in-house card payments and online sales and ordering systems, and provides a customizable
reporting dashboard managers can use to efficiently and easily oversee trade.

Epos Now transaction software offers flexible settings to help users control and streamline the sales process, including sticky category options, button ordering, staff permissions, and payment tender options.

Epos Now can process card payments through in-house or third-party providers. Epos Now Payments accepts Apple and Google payments, including watch and smartphone devices, and all major credit card providers, at affordable, blended rates. Pay by link technology also allows customers that aren't present to pay for your products. The integrated software then generates card payment reports alongside your regular transaction reporting.

The Back Office, available through app and web-browser on and off-site, helps with product, inventory, customer, and employee management with easy-to-use business software.

For example, With stock tracking features, Epos Now will send daily alerts notifying users of low stock to make ordering easier than ever.

Sales reports keep users informed about product performance, while employee reports make it crystal clear which members of the team could use training or assistance, all while calculating payroll.

Meanwhile, by maintaining a central customer database, Epos Now permits users to send invoices, grant credit and collect marketing information easily from customers. Offering extensive reporting options, Epos Now allows users to gain real-time, actionable insight into sales, product, and employee performance.

For businesses with specific needs, Epos Now has partnered with dozens of businesses to integrate third-party software and in-house extras into the system, such as Sage, Xero, Wix, Wordpress, Shopify, NearSt, Deliveroo, LoyaltyDog and many more. There are additional apps that can be added on to the POS software to create bespoke, flexible business solutions that work with the needs of the user.


Key benefits of Epos Now

Epos Now’s flexible software options bring with them many benefits to those working within the retail and hospitality industries:

Choose your device.
Epos Now users manage their businesses through two main pieces of software. These include the main point of sale, used for sales, and the Back Office where business management is completed.

Business owners and managers can keep track of trade and manage their businesses no matter where they are, thanks to Epos Now’s cloud-based system. Sales can also be switched to different devices protecting the business from hardware failure. All software works on web browsers such as Google Chrome, on the mobile app, on tablets, laptops, PCs and Apple devices, giving users full flexibility over what they trade and work on, as well as where they do it!

Adapt your service.
Epos Now offer businesses the ability to choose how they trade, with hundreds of modifiable features from small, handy choices like colour-coded hotkeys and tender types, to integrations with some of your favourite business software providers like Sage, Xero, Loyalzoo and more.

The AppStore provides access to over a hundred possible integrations, some free, some paid, all useful to the right business. You’ll find in-house and third-party apps that can speed up your service, expand your sales channels, and help you manage the business. These include:

Online stores, online ordering, app-based ordering for hospitality, and delivery.
Accounting software.
Loyalty and marketing apps.
Payroll, booking, and other back office aids.
Payment integrations with third-party processors.

Epos Now also give users the option to adapt software through the API app, which can ensure their system meets the needs of even the most specialist business.

Learn more about your business.
Epos Now generates dozens of downloadable reports on every aspect of your trade as you trade. These reports help give users insights into where a business is weaker or stronger and inform decisions to keep it running as smoothly, efficiently, and profitably as possible.

These reports are generated in real-time, which means you can monitor minute-by-minute while away and can spot problems as soon as they appear.

Reporting covers inventory levels so that you don’t run out of stock, and your system will send you low-stock alerts to make sure nothing gets missed. Reports also keep you informed on individual transactions (for easy refund and complaint management), product performance (so you can promote your bestsellers and drop failing products), employee performance, customer habits, accounts and auditing, and much, much more.

Add Epos Now Payments.
While Epos Now customers can trade with third-party payment processors, Epos Now also have their own, in-house card machines that bring many benefits to a business.

Epos Now Payments is designed to work smoothly with Epos Now software and offers users one simple report, which makes it much simpler to keep track of than many competitors.

The products come in countertop, mobile, and mobile POS forms, which means users can take card payments and use POS in one device, which works well for roaming retail staff, or table-service restaurants.


Images

Epos Now Software - Complete POS System
Epos Now Software - Point of Sale
Epos Now Software - Home screen
Epos Now Software - Restaurant POS
Epos Now Software - Hospitality POS Back Office
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Epos Now Software - Complete POS System
Epos Now Software - Point of Sale
Epos Now Software - Home screen
Epos Now Software - Restaurant POS
Epos Now Software - Hospitality POS Back Office

Not sure about Epos Now? Compare with a popular alternative

Starting Price

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Pricing Options

Free version
Free trial
Free version
Free trial

Features

106
62

Integrations

26
42

Ease of Use

3,4 (366)
4,4 (202)

Value for Money

3,1 (366)
4,2 (202)

Customer Service

3,0 (366)
4,4 (202)
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Reviews

Overall rating

3,3 /5
(366)
Value for Money
3,1/5
Features
3,3/5
Ease of Use
3,4/5
Customer Support
3,0/5

Already have Epos Now?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 366
Catherine
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Modifiable POS System that is easy to use, quick update availability, and economically friendly

Reviewed on 2017/02/24

When researching POS systems, I ran across a plethora of them out there. I set up online displays...

When researching POS systems, I ran across a plethora of them out there. I set up online displays where I could interact with different systems. The problem I encountered is that we are a hardware, tool, and lumberyard retail store. With this means thousands upon thousands of products, skus, and etc. In addition, lumber prices fluctuate weekly. As a result, we have to have the capability of easily modifying prices. From the 6 different POS systems I interacted with, Epos Now was the simplest, user-friendly, and MOST economical. In addition, the customer service and response time to questions before we ever purchased the system was almost instantaneous. When your livelihood depends on being able to make sells, update products, add products, create applicable categories, track sales, itemize most often sold products, track profit/loss margins, and etc., it is a necessity to have a company that will grow with you and teaches you how to continually grow. For us, Epos Now has been phenomenal. The quick customer response and having your own 'handler' so to speak is great! I seek assistance from (Epos Now representative), and he never fails. He is quick to respond, quick to offer aid, and he teaches the program. He isn't a fixer where you have to continually call to have the same issue fixed. He is an educator. He teaches me about the errors I create when I am utilizing the system, and he demonstrates how to solve the problem.

Pros

What I like most about the product is the simplistic layout, the fact that the system is economical, the ease of learning the system, the quick access to help when it is needed. If your POS system fails, you have to have access to help and Epos Now is there when you need it-you don’t have to wait days to hear back. Another feature that I love is the tracking and reports. I love that I can track what customers order and be able to send emails when customers make payments on their credit accounts is phenomenal. Our customers love this feature.

Cons

I wish the measurement was in standard measurements instead of metric. For example, we sell nails and screws by the pound, but in the system we don't have the option to choose pound, but it isn't the end of the world instead we set it up as l (liter) but when you establish the cost it doesn't matter if it is showing as l or lb because you set it up as cost per 1 unit-whatever unit you choose to use. This is the same issue with measurement instead of foot, there is a meter, but it is still manageable without the standard measurement. The only option currently with Epos Now is metric, but it is my understanding that standard measurement is coming soon.

Fran
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good system, but the true shining star is one of their employees.

Reviewed on 2017/07/07

Pros

We purchased your POS systems for both of our shops earlier this spring. We were upgrading our Gettysburg shop and opening a new location in Charleston, South Carolina. On the day before our opening, we installed the Bixelon barcode printer, and the plan was to print all of our labels that day so we'd be able to open and take sales the next day, April 1.

When we tested the labels we'd printed, we found that none of them would scan, which was a major problem for us opening the next day. One of the Customer Support had been working with us already through weeks of a difficult installation in our Gettysburg shop, and when we realized the issue with the labels not scanning, he had already gone home for the day. It was a Friday night, and we were in a panic. Thankfully, a lady working your call line was able to reach out, and that customer support went above and beyond the call of duty, working with us for literally hours, ultimately discovering a bug within Google Chrome that was causing the issue. He then quickly fixed the problem, allowing us to print labels for all of our hundreds of hats and to open on time the next morning, with our system fully operational.

Since then, continued to be quickly responsive to any issues we have encountered. We have been meaning to write this letter for some time now, but opening a new shop has been all consuming. We are ever so grateful to the customer support and feel that he is a true asset to your company. He is patient, personable, and calm, and a fine representative of your business. If he were our employee, he'd most certainly be first in line for a promotion.

Marc
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Run away from Epos now

Reviewed on 2023/05/01

But perhaps the worst part of my experience with Eposnow was the unexpected bills. I signed up for...

But perhaps the worst part of my experience with Eposnow was the unexpected bills. I signed up for their service based on their promise of no hidden costs, but****** ONE YEAR after using******their system, I was hit with an unexpected bill for services I never agreed to. When I tried to reach out to their customer service team to get it sorted, I was met with the same unhelpful and unresponsive service as before. also they forced me to pay those service I never used and agreed.Sadly, I'm not the only one who has had issues with Eposnow's billing practices. A quick search online reveals countless other customers who have been hit with unexpected charges or bills long after they thought they had paid everything.Overall, I would strongly advise against using Eposnow for your business. They seem to be more interested in selling their product than providing any sort of quality service or supportRUN AWAY DONT USE VERY SLOW ALSO CAME WITH FAULTY.Ended up I had to spend another 3k to setting up other pos system.

Pros

"I had an extremely disappointing experience with Eposnow. Firstly, their customer service was incredibly unhelpful and unresponsive. I had an issue with my POS system and it took days to get any sort of response from their support team. When I finally did hear back from them, they weren't able to resolve my issue and I was left feeling frustrated and unsupported.To make matters worse, the product arrived late, long after my business's opening day. Despite the delay being entirely their fault, Eposnow didn't seem to care about the impact it had on my business. It was incredibly frustrating to have to make do without a proper point-of-sale system for several days, and it had a significant impact on my sales.

Cons

I dont have anything else to say for this company speechless

ADRIANO
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Eposnow Eposo never again

Reviewed on 2023/11/26

I have been working in hospitality for 17 years and i never saw such a poor service, eposnow is not...

I have been working in hospitality for 17 years and i never saw such a poor service, eposnow is not ready for hospitality the system is slow and luck a lot of features that other system have, you cant even print an item in multiple printers how ridiculous. they promised me that the credit card surcharge would have be available from September 21st but they didn't deliver, the surcharge was available only one month later and in order to charge the surcharge to customers they would have to tap their card again to pay the surcharge, so i decided to switch eftpos and now they wants to charge me a premium fee stating that i fail to mee my contractual obligation but who failed first? is just a rubbish P.O.S people don't buy this is going to ruined your business

Pros

split checks, really the fact that you can split check by covers is the only thing I like here

Cons

customer service, poor ordering proceeds, poor communication,

Alternatives Considered

Lightspeed

Reasons for Switching to Epos Now

Just because was cheap, but i guess you got what you pay for.
Iheanyi
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

A restaurant friend

Reviewed on 2023/05/04

Pros

Perfect inventory controlEase of postingsA hand full of report types to analyse salesUser friendly interfaceEase of use and configuration.

Cons

Lacks the functionality to integrate to a PMS

Showing 5 reviews of 366 Read all reviews

Epos Now FAQs

Below are some frequently asked questions for Epos Now.

Epos Now offers the following pricing plans:

  • Starting from:
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

30-day free trial, no credit card required. Standard: $39/month ($24/month for each additional register) Premium: $69/month ($45/month for each additional register) Enterprise: To receive a custom quote, contact Epos Now directly.

Epos Now has the following typical customers:

Self Employed, 2–10, 11–50, 51–200

Epos Now supports the following languages:

English, Spanish

Epos Now supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Epos Now integrates with the following applications:

Appointedd, BigCommerce, Deputy, Eventbrite, Feefo, Gmail, Google Calendar, Loyal Zoo, Mailchimp, Megaventory, NearSt, PayPal, Quickbooks Online, RMS, Sage 50cloud Accounting, Salesforce Sales Cloud, Shopify, Trustpilot, VoucherCart, Wix, WooCommerce, Workforce.com, Worldpay, Wufoo, Xero, Zapier

Epos Now offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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