Peakon

Peakon

People analytics & employee engagement software

4.8/5 (24 reviews)

Peakon Overview

Peakon automatically collects employee feedback, analyses it, and delivers you the insights you need to improve your business - in real-time.

Our platform works everywhere, for everyone. Peakon is translated into 40+ languages, can deal with complex organisational structures, and is able to handle tens of thousands of employees. Employees submit feedback via web, mobile, SMS, kiosk or native app.

We can literally handle anything you throw at us. Ideal for companies of 100 people or more.

Pricing

Starting from
US$3,50/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 15 others, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

Peakon Reviews

Overall rating
4.8/5
100% positive reviews
20
Excellent
4
Very good
0
Average
0
Poor
0
Terrible
Crystal D.

Peakon is a very insightful, effortless and customized tool

Used Monthly for 6-12 months
Reviewed on 2017/12/04
Review Source: Capterra

real-time employee engagement/pulse data
Heat map analysis that allows us to get targeted on populations that need attention
automatic assignment of manager access
quick reference tools
benchmarks against the industry
the ability to level-set against certain benchmarks, such as time in position

Pros

The ease of use and roll-out to our management community.
Real-time employee pulse data
Flexibility of the features, from questions, to survey and question frequency and set-up
The on-going developments, enhancements
This is not part of the software- but the support from Peakon has been phenomenal. Quick response time and insightful as they describe what we're looking for and they help us land the vision and execution. During set-up, our account rep was flexible with her time in accommodating our global timezones. When we were assigned a new account rep, there was a warm handover and the service has continued at its high level. Working with the Commercial side on expanding our subscription was also streamlined and without headache. It was straight-forward and our account rep was able to clearly explain the features, benefits and value of the subscription. She was so articulate in pitching the features and benefits, I was able to get an instant approval from our Finance Director.

Cons

There isn't anything we don't like. We did ask for a custom one-off survey design, which Peakon was not able to do. However, they asked questions and offered an alternative that more so aligned to our objectives and what we were trying to achieve.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Aidan D.

A serious piece of kit if you care about your team and getting the best from them

Used Weekly for 1+ year
Reviewed on 2019/04/27
Review Source: Capterra

I've found Peakon to be a well-designed, sophisticated yet easy-to-use product, invaluable in managing large teams.

Pros

The core of Peakon is its benchmarking. It captures staff feedback and measures their engagement using questionnaires, then compares its analysis with benchmarked scores based on team size, industry, location etc. It identifies areas of strength and weakness, making recommendations about improvements that can be made. We have used it to uncover morale and motivation issues amongst staff, and to identify strengths we can build upon. I'm very impressed by the level of thought that's gone into its design and development.

Cons

It can sometimes be frustrating trying to second-guess the reasoning behind anonymous feedback, but then the anonymity is key to the platform so I guess it's not the software that's at fault.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10
Richard E.

No better way to measure employee satisfaction.

Used Daily for 1+ year
Reviewed on 2017/11/24
Review Source: Capterra

Pros

Conducting employee surveys allows us to obtain crucial feedback to support our employees, working environment and future company strategy.

The customer support team always listen to suggestions and the product keeps getting better and better. We are a big fans of Peakon here at Lombard Risk.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Henrik C.

very easy to use, nice UI and backed by solid research into what engages/motivates employees.

Used Daily for 1+ year
Reviewed on 2017/12/18
Review Source: Capterra

Real-time insights into engagement/motivation as well as a focus on the subject among the whole team.

Pros

The ease of setup and daily use. I can now constantly follow engagement in (almost) real-time and I can even interact and reply on questions etc.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Our company loves Peakon

Used Weekly for 1+ year
Reviewed on 2018/09/26
Review Source: Capterra

Only positive

Pros

- Gives great insights into companies life, employees happiness, etc
- Easy to setup and administer
- Nice way to give feedback to management
- Great algorithm

Cons

- Management console is great but it could be a bit easier to administer
- Perhaps it could be nice to loose some anonymity in some cases

Response from Peakon

Thank you for your review! We're so pleased to hear that you and your team are getting on well with the product and you're getting valuable insights from it. Please do not hesitate to contact your Customer Success Manager if you need any more help on the administration side of things!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Peakon Pricing

Starting from
US$3,50/month
Pricing options
Free Trial
Subscription
Value for money

30-day free trial, no credit card required.

Essential: $3.5 per user, per month
Business: $7 per user, per month
Premier: $12 per user, per month

Peakon Features

  • Automatic Notifications
  • Customizable Branding
  • Customizable Reporting
  • Employee Onboarding
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Third Party Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • Applicant Tracking
  • Data Import/Export
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • Performance Management
  • Recruitment Management
  • Self Service Portal

Additional information for Peakon

Key features of Peakon

  • Advanced data segmentation
  • Analytics dashboard
  • Auto-generated insights
  • Automated survey reminders
  • Benchmarking
  • Continuous monitoring
  • Custom questions
  • Custom reporting
  • Customizable branding
  • Employee net promoter scores
  • Employee sampling
  • Feedback collection
  • Heatmaps
  • Multi-language
  • Multi-location support
  • Question library
  • Question rotation algorithm
  • Real-time insights
  • Single Sign-On (SSO)
  • Statistical analysis
  • Text analysis
  • Two-factor authentication

Benefits

  • Feedback can be collected every week, fortnight, month, or quarter, and paused during periods of employee absence, with automated emails and reminders to employees.

  • Employees can be engaged in two-way conversations with managers, to discuss or clarify feedback and comments, without compromising their anonymity.

  • Comments are analyzed in real-time, categorized based on their content, and Peakon then determines whether the overall sentiment of responses to each topic is positive or negative.

  • Recommendations are automatically generated by Peakon for areas requiring improvement across the organization as a whole and for individual departments or teams, and presented to individual users in prioritized lists.

  • Engagement metrics can be compared internally, such as across teams or departments, or benchmarked against other companies in the same industry.

  • Peakon FAQs

    Below are some frequently asked questions for Peakon.

    Q. What type of pricing plans does Peakon offer?

    Peakon offers the following pricing plans:

    Starting from: US$3,50/month

    Pricing model: Subscription

    Free Trial: Available

    30-day free trial, no credit card required.

    Essential: $3.5 per user, per month
    Business: $7 per user, per month
    Premier: $12 per user, per month

    Q. What are the main features of Peakon?

    Peakon offers the following features:

    • Advanced data segmentation
    • Analytics dashboard
    • Auto-generated insights
    • Automated survey reminders
    • Benchmarking
    • Continuous monitoring
    • Custom questions
    • Custom reporting
    • Customizable branding
    • Employee net promoter scores
    • Employee sampling
    • Feedback collection
    • Heatmaps
    • Multi-language
    • Multi-location support
    • Question library
    • Question rotation algorithm
    • Real-time insights
    • Single Sign-On (SSO)
    • Statistical analysis
    • Text analysis
    • Two-factor authentication

    Q. Who are the typical users of Peakon?

    Peakon has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does Peakon support?

    Peakon supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

    Q. What type of pricing plans does Peakon offer?

    Peakon has the following pricing plans:

    Subscription

    Q. Does Peakon support mobile devices?

    Peakon supports the following devices:

    iPhone

    Q. What other apps does Peakon integrate with?

    Peakon integrates with the following applications:

    BambooHR, BambooHR, Microsoft Azure, Okta, OneLogin, Rippling, Slack, bob

    Q. What level of support does Peakon offer?

    Peakon offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials