LiaCX

Close the loop on every customer interaction.

4,6 /5 (10 reviews) Write a Review!

LiaCX Overview

What is LiaCX?

LiaCX is a fully-customizable CX (customer experience) intelligence platform that provides teams with the insights needed to drive action. Listen to customers with surveys, social media monitoring, mystery shop programs, and third-party data. Interpret data with robust BI reporting, predictive analytics, and sentiment analysis. Take action with automated workflows, patent-pending Action Campaign Technology™, Case management, and Forms Automation Software. We don't just give you the right tools, we apply best practices and help you manage high-value actions in your CX programming.

LiaCX Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

All packages include surveys, mobile forms & checklist software, and CX automation. Please visit our pricing page for more information.


LiaCX Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English, French

Media

Listen, interpret, act. LiaCX® Business Intelligence
LiaCX CEM Software Journey Map Dashboard
Take action! Survey, triggers and journey mapping.
LiaCX CEM Software Journey Map Dashboard
LiaCX CEM Software  Action Campaign Checklist
LiaCX CEM Software Survey Builer
Measurement program score cards for CSAT, mystery shopping, third-party and internal audits.
View NPS score, response breakdowns, trends, opportunities & more to identify and improve upon the key drivers of excellent customer experience.
LiaCX video LiaCX video LiaCX screenshot: Listen, interpret, act. LiaCX® Business Intelligence LiaCX screenshot: LiaCX CEM Software Journey Map Dashboard LiaCX screenshot: Take action! Survey, triggers and journey mapping. LiaCX screenshot: LiaCX CEM Software Journey Map Dashboard LiaCX screenshot: LiaCX CEM Software  Action Campaign Checklist LiaCX screenshot: LiaCX CEM Software Survey Builer LiaCX screenshot: Measurement program score cards for CSAT, mystery shopping, third-party and internal audits. LiaCX screenshot: View NPS score, response breakdowns, trends, opportunities & more to identify and improve upon the key drivers of excellent customer experience.

LiaCX Reviews

LiaCX Reviews

Overall rating
4,6
/
5
Excellent
6

Very good
4

Average
0

Poor
0

Terrible
0

Value for Money
4,4
Features
4,4
Ease of Use
4,8
Customer Support
4,9
100% recommended this app
Sally W.

Best software for mobile audits and customer service management!

The Intouch Insight program was a huge step up from our previous excel reporting. Both [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] have gone above and beyond with their customer service and are always available to answer questions. We now have an exceptional program that gives us quick access to our daily audits and the customizable Dashboard makes use of charts and graphs to keep us up to date and on track. I highly recommend Intouch Insight for your mobile reporting.


Misael V.

Mystery Shops

Our company focuses on menu trends and we need menus from restaurants. It is important that we gather a readable menu with prices.


Verified Reviewer

Overall a great experience!

Honest, objective, and comparable feedback datasets are next to impossible to come by, but that's what we get here!


Rahul H.

The experience with Intouch has been phenomenal and its great to see Intouch reaching great...


Lauren N.

The CX Platform for Any User

So far, we have seen huge time savings in the data analysis and survey deployment workload. The platform also allows us to track and measure new areas that we were missing before.


Sally W.
Industry: Food Production
Company size: 11-50 Employees

Best software for mobile audits and customer service management!

Used Daily for 1+ year
Reviewed on 2019/02/15
Review Source: Capterra

The Intouch Insight program was a huge step up from our previous excel reporting. Both [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] have gone above and beyond with their customer service and are always available to answer questions. We now have an exceptional program that gives us quick access to our daily audits and the customizable Dashboard makes use of charts and graphs to keep us up to date and on track. I highly recommend Intouch Insight for your mobile reporting.

Pros

Best feature is the Ease of use. Product navigation is very easy-to-use. The software is updated on a regular basis and gets better each time. Always prompt replies to our questions and requests for assistance.

Cons

Initially we found the dashboards were a bit confusing and time consuming but the support from the Intouch team has been exceptional.

Response from Intouch Insight

Thank you so much for taking the time to leave this detailed review, it's always a pleasure working with you! We look forward to continuing to support your customer experience initiatives.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Misael V.
Industry: Market Research
Company size: 201-500 Employees

Mystery Shops

Used Daily for 2+ years
Reviewed on 2018/10/31
Review Source: Capterra

Our company focuses on menu trends and we need menus from restaurants. It is important that we gather a readable menu with prices.

Pros

The ability to access and engage with the platform, and communicate with Intouch staff.

Cons

The loading speed of shops and how the images show all the way at the bottom. Too much scrolling.

Response from Intouch Insight

Thank you very much for taking the time to share your thoughts. We've really enjoyed working with you, and look forward to continuing to support your team!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer

Overall a great experience!

Used Monthly for 2+ years
Reviewed on 2018/06/12
Review Source: Capterra

Honest, objective, and comparable feedback datasets are next to impossible to come by, but that's what we get here!

Pros

Very easy to understand, navigate, and use. Any time I have had an issue I get quick and complete assistance from my account manager.

Cons

It is far too costly to update, change, or create new surveys. I did not proceed, even though I am happy with the services I am receiving for another group.

Response from Intouch Insight

Thank you so much for your thoughtful review! We've just launched a new self-serve survey platform to address this. We look forward to continuing to support your CX initiatives.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Rahul H.

The experience with Intouch has been phenomenal and its great to see Intouch reaching great heights

Used Daily for 1-5 months
Reviewed on 2018/05/10
Review Source: Capterra

Pros

On behalf of the MDC, I would like to extend our appreciation for the amazing work done by your team on the Intouch. The endless hours that you have spent working on this project, and the professionalism that you have shown has impressed the entire team immensely.

Your team's diligence, self-motivation as well as dedication have been a source of inspiration for the rest of the team. The best thing about this software is it's user-friendly, easy to use and simply amazing. With Reports getting generated on a timely basis, makes it even convenient for the business to see the Quality work.

Thank you once again for all your effort.

Cons

With Intouch having some great features in place, it's very hard to say as to what I expected leat from that software. Each enhancement has been addressed and some feature request has been logged so I wish Intouch is able to deliver those as well quickly making it an amazing tool for Quality.

Response from Intouch Insight

Thanks so much, it's been a pleasure working with you and your team! We look forward to continuing to support you on your journey.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Lauren N.
Industry: Mechanical or Industrial Engineering
Company size: 201-500 Employees

The CX Platform for Any User

Used Daily for 1-5 months
Reviewed on 2019/04/18
Review Source: Capterra

So far, we have seen huge time savings in the data analysis and survey deployment workload. The platform also allows us to track and measure new areas that we were missing before.

Pros

The platform itself is extremely user-friendly and really powerful - it is now running our multilingual VOC program and has so many more use cases for us. We have three groups utilizing the tool after just a few short months. I would highly recommend the implementation support package. The customer and technical support team are the best in the business.

Cons

The platform is fairly new and has some bugs that are encountered somewhat regularly. They also don't have the future set built out completely. That said, their support team reacts almost immediately and is open to feedback on improvements. Many requests that we submitted have already been launched.

Response from Intouch Insight

Thank you so much for the fantastic review! We're so thankful for the incredibly helpful feedback your team delivers, which helps to improve features and functionality for everyone. Looking forward to continuing to support your customer experience initiatives!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 10 user ratings
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LiaCX Pricing

LiaCX Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

All packages include surveys, mobile forms & checklist software, and CX automation. Please visit our pricing page for more information.

All packages include surveys, mobile forms & checklist software, and CX automation. Please visit our pricing page for more information.

Value for Money
4,4/5
Based on 10 user ratings
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LiaCX Features

LiaCX Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,4/5
Based on 10 user ratings
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Categories

Additional information for LiaCX

Additional information for LiaCX

Key features of LiaCX

  • Advanced customizations for specific audit processes
  • Analytics
  • Assign action to specific users and set due dates
  • Attach photos to issues
  • Automated actions
  • Build dynamic mobile forms
  • CX Action Campaign plans - track and manage execution
  • Conversation-style history
  • Create and edit checklists
  • Customer resuce
  • Customizable fields
  • Customizable notifications
  • Define scoring, weights, notifications, schedules and more
  • Electronic signature
  • Filter insights by date, checklist, group, or location
  • Find trends and opportunities
  • Groups and permissions
  • Identify & fix issues
  • Identify trends and patterns
  • Import from Excel
  • Instant overviews
  • Instant submissions
  • Library of free industry forms & checklists
  • Mark actioned issues as resolved
  • Mobile reports
  • Multiple choice, multi-select, calculation fields
  • Notifications
  • Real-time automated insights
  • Skip logic
  • Task & risk ownership
  • Yes/no, numbers, text, dates

Benefits

All-in-one CX Intelligence platform
Next-level insights
CX Automation
AI-driven actions
Cross-program reporting

LiaCX FAQs

LiaCX FAQs

Below are some frequently asked questions for LiaCX.

Q. What type of pricing plans does LiaCX offer?

LiaCX offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

All packages include surveys, mobile forms & checklist software, and CX automation. Please visit our pricing page for more information.

Q. What are the main features of LiaCX?

LiaCX offers the following features:

  • Advanced customizations for specific audit processes
  • Analytics
  • Assign action to specific users and set due dates
  • Attach photos to issues
  • Automated actions
  • Build dynamic mobile forms
  • CX Action Campaign plans - track and manage execution
  • Conversation-style history
  • Create and edit checklists
  • Customer resuce
  • Customizable fields
  • Customizable notifications
  • Define scoring, weights, notifications, schedules and more
  • Electronic signature
  • Filter insights by date, checklist, group, or location
  • Find trends and opportunities
  • Groups and permissions
  • Identify & fix issues
  • Identify trends and patterns
  • Import from Excel
  • Instant overviews
  • Instant submissions
  • Library of free industry forms & checklists
  • Mark actioned issues as resolved
  • Mobile reports
  • Multiple choice, multi-select, calculation fields
  • Notifications
  • Real-time automated insights
  • Skip logic
  • Task & risk ownership
  • Yes/no, numbers, text, dates

Q. Who are the typical users of LiaCX?

LiaCX has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does LiaCX support?

LiaCX supports the following languages:

English, French

Q. What type of pricing plans does LiaCX offer?

LiaCX has the following pricing plans:

Subscription

Q. Does LiaCX support mobile devices?

We do not have any information about what devices LiaCX supports

Q. What other apps does LiaCX integrate with?

LiaCX integrates with the following applications:

Boomi, Microsoft Dynamics 365 Business Central, Microsoft Excel, SAP Analytics Cloud, Salesforce App Cloud, Slack

Q. What level of support does LiaCX offer?

LiaCX offers the following support options:

Online Support, Phone Support, Knowledge Base, FAQs