About Naranga

Naranga is a cloud-based franchise management platform, which includes tools for operations management, employee training, multi-channel marketing, lead generation, audit management, and more. The system is designed for franchisors in the retail and hospitality industries, and offers native mobile applications for iOS and Android devices.

Naranga’s operations management solution, ncompass, gives users real-time insight into the development progress and performance of each of their franchise locations, with real-time stats, reporting, and instant messaging with team members. History records and contract expiration alerts assist users with managing compliance, and all open tickets can be organized and managed in the centralized solution center. Field audits can be carried out with nsight, with users able to configure custom quality assurance review (QAR) surveys with space for auditors’ comments and recommendations, and direct communication with field auditors wherever they are. GPS-enabled tools can be used for managing remote employees, with check-in/check-out capabilities, and time tracking. Surveys can be uploaded, updated, and scored in real-time, and users can track any brand inconsistencies between franchise locations.

Employee training can be managed through nspire, where users can create or upload training content and share this with employees. Assessments and usage reports can be used to track the effectiveness of training and the participation of each location. Franchise marketing is handled by nteract, with tools for promotional video creation, email campaign automation, digital signage, discounts, coupons, sweepstakes, and more. A suite of reporting tools allow users to track the success of all their campaigns. Finally, emaximation lead management software enables the capture, distribution, assignment, and scoring of leads, with real-time sales activity alerts, automated task prioritization, lead source effectiveness analysis, and more.

Key benefits of Naranga

  • ncompass gives users real-time insight into location development progress and performance, enables real-time chat between team members, alerts users to expiring contracts, and organizes open tickets in a centralized solution center.

  • The nsight field audit solution enables users to configure custom quality assurance review (QAR) surveys with space for comments and recommendations, communicate with field auditors, track brand inconsistencies between locations, and automatically send a PDF of the review results via email to location managers or owners.

  • Leads can be captured, distributed, and scored by emaximation, with real-time alerts for marketing and sales activity, automated task prioritization, lead nurturing, and more.

  • Employee training can be managed through nspire, which enables users to upload or create training materials, push updates and training news to employees, and report on participation by each location.

  • Using the marketing module, nteract, users can create promotional videos, automated email campaigns, discounts, coupons, digital signage, and more, and track the success of all campaigns.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Images

    The ncompass dashboard gives users insight into the progress and performance of each franchise location
    The live wall in ncompass enables communication with employees
    The love wall can be filtered to only include specific post types
    All open tickets can be organized and managed in the solution center
    Tickets can be assigned to staff members
    nsight allows users to carry out field audits, and manage remote employees
    Franchise locations can be viewed on a map in nsight
    Leads can be captured and managed through emaximation
    Users can chat with team members in real-time with Naranga
    Instant messaging enables communication between managers and remote employees or field auditors
    View 11 more
    Naranga video
    Naranga screenshot: The ncompass dashboard gives users insight into the progress and performance of each franchise location Naranga screenshot: The live wall in ncompass enables communication with employees Naranga screenshot: The love wall can be filtered to only include specific post types Naranga screenshot: All open tickets can be organized and managed in the solution center Naranga screenshot: Tickets can be assigned to staff members Naranga screenshot: nsight allows users to carry out field audits, and manage remote employees Naranga screenshot: Franchise locations can be viewed on a map in nsight Naranga screenshot: Leads can be captured and managed through emaximation Naranga screenshot: Users can chat with team members in real-time with Naranga Naranga screenshot: Instant messaging enables communication between managers and remote employees or field auditors

    Features

    Total features of Naranga: 41

    • Activity Dashboard
    • Appointment Management
    • Audit Management
    • Barcode / Ticket Scanning
    • Campaign Analytics
    • Campaign Management
    • Chat/Messaging
    • Commenting/Notes
    • Commission Management
    • Compliance Management
    • Construction Tracker
    • Contract/License Management
    • Email Marketing
    • Feedback Management
    • Franchise Intranet
    • Historical Reporting
    • Job Scheduling
    • Lead Capture
    • Lead Distribution
    • Lead Management
    • Lead Qualification
    • Live Chat
    • Multi-Location
    • Online Store
    • Performance Management
    • Performance Metrics
    • Prioritization
    • Progress Tracking
    • Quality Assurance
    • Real Time Data
    • Real Time Reporting
    • Real-time Updates
    • Reporting & Statistics
    • Search/Filter
    • Survey/Poll Management
    • Surveys & Feedback
    • Task Management
    • Training Management
    • Training Record Management
    • Usage Tracking/Analytics
    • Video Management

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    Reviews

    Overall rating

    4,7 /5
    (15)
    Value for Money
    4,6/5
    Features
    4,4/5
    Ease of Use
    4,6/5
    Customer Support
    4,9/5

    Already have Naranga?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 15
    Alyssa S.
    Overall rating
    • Industry: Entertainment
    • Company size: 1 001-5 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Our experience with Naranga has been extremely positive thus far!

    Reviewed on 2018/05/17

    Tracking our system's overall injuries and facility inspections, as well as utilizing the...

    Tracking our system's overall injuries and facility inspections, as well as utilizing the marketplace for purchasing.

    Pros

    We were able to have the team custom develop our Injury Reporting module and it opened up the platform to new levels of usage for our company.

    Cons

    We are overall very pleased with the software, we wish all of the applications were available in one area for the location users and browser-based. We have some franchisees that are technophobic and getting them to use any iOS product for Nsight has been difficult.

    Natalie C.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Simply the Best

    Reviewed on 2016/06/15

    Naranga is the only franchise development technology provider that was able to customize their...

    Naranga is the only franchise development technology provider that was able to customize their system to meet all the needs of our organization. Their main competitors attempted to do so but were unable.

    Pros

    Extremely light, fast, versatile, mobile, and simple to use. Anything and everything we ever need is at our fingertips with this system.

    Cons

    It can take upwards of a month or two for new users to become fully familiar with all the system's features.

    Dave S.
    Overall rating
    • Industry: Restaurants
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Review of Emax - not Naranga

    Reviewed on 2019/02/18

    It's OK. Ease of use is the biggest problem

    It's OK. Ease of use is the biggest problem

    Pros

    It's stable. Been around for a long time; has a lot of functionality

    Cons

    Reports are weak; requires Naranaga personnel to do a lot of things that I should be empowered to do

    Laura A.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Fantastic product and people

    Reviewed on 2018/04/24

    Pros

    As a franchise start up, it's imperative we have a vendor for our operations that can customize as we grow. Naranga/ncompass has surpassed expectations and enabled us to streamline operations, communication, on boarding processes, and house information in an easily accessible way for our franchise owners. We look forward to utilizing more of the features in the near future.

    Cons

    Nothing comes to mind. The team has been very professional and timely with everything from responses to questions and customizations to ensure the software is well suited to our needs.

    John B.
    Overall rating
    • Industry: Restaurants
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    The team and Naranga are great! With so many modules, their training and support are very...

    Reviewed on 2018/04/20

    Pros

    I have everything about my franchisees in a single software solution. It can be used from a PC o mobile device

    Cons

    The software is a bit "clunky". It does not integrate as seamlessly as it should, or flow smoothly. Naranga dos make constant updates and does appear to listen to its customers but there is still more work to do to make it more user friendly and better integration between modules

    Showing 5 reviews of 15 Read all reviews

    Naranga FAQs

    Below are some frequently asked questions for Naranga.

    Naranga offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    We do not have any information about Naranga features

    Naranga has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Naranga supports the following languages:

    English

    Naranga supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations Naranga has

    Naranga offers the following support options:

    Email/Help Desk, Chat

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