Queue

Queue

Community activation, brand advocacy & growth amplification

4.4/5 (11 reviews)

Queue Overview

Queue is a community engagement and brand advocacy platform that helps digital agencies, brands, influencers, and other SMBs to manage as well as grow their leads, customers, fans, and users. The solution enables organizations to run brand ambassador programs to increase organic acquisition. Queue is used across multiple industry segments including electronics, manufacturing, hospitality, and life sciences.

Queue's community platform allows marketing agencies to set up campaigns and monitor campaign performance using dashboards. The dashboard provides a real-time view of social, audience, and activity metrics by using interactive graphs and charts.

Queue provides a virtual queuing system that helps to build early buzz around a campaign. The campaign can be built using interactive animations and sounds to increase engagement. The tool enables fans to move up in the waiting list and earn bonus points by referring and engaging with others in the audience. Reward programs can be customized in Queue, with winners selected either during or after a campaign. Agencies can also allocate bonus points to fans who refer VIPs. Users can create their own signup forms with the Facebook login option. The software displays fan testimonials on the website in order to maximize visitor conversion rates.

Queue also offers additional features such as fraud management, email validation, referral tracking, personalized referral links, profile creation, and email notifications. The solution enables users to import and export contact as well as campaign data. Queue integrates with other third party applications such as Wordpress, MailChimp, SurveyMonkey, and major social media platforms.

Pricing

Starting from
US$69,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Queue Reviews

Overall rating
4.4/5
82% positive reviews
9
Excellent
0
Very good
0
Average
1
Poor
1
Terrible
David C.

LOVED LOVED LOVED doing the Queue :)

Used Daily for 6-12 months
Reviewed on 2018/01/24
Review Source: Capterra

Lots of leads!

Pros

Really innovative concept with a very good User Interface. I got great results and it literally is like pouring gasoline onto a fire if you've got a good offer already.

Cons

Found some of the e-mail services a bit clunky (I'm sure that's been fixed since I last used their beta version).

Response from Queue Technologies

David, thanks so much for your kind review we really appreciate it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

I Wouldn't Recommend Queue To Anyone

Used Weekly for 2+ years
Reviewed on 2018/10/02
Review Source: Capterra

Although we are able to produce a large amount of leads with the gamification of Queue, it comes at a cost. If you just want to show your clients a large list of leads, regardless of how warm or qualified they are, this software could interest you. However, it is cheaply made and it is not an easy software to work with. It just depends on your goals.

Pros

The perception of what Queue can offer and the mass amounts of people it can collect through its software in a short amount of time is an appealing feature for Queue. The gamification is also of interest and is a percieved benefit.

Cons

I work in a client-based industry and while the software was able to produce impressive numbers on the lead gen side of things, working with Queue on the backend was nothing short of headache after headache. We even had a direct line of contact with one of the higher-ups at Queue and getting issues resolved was always took an unreasonable amount of time (weeks). The "game" often provided incorrect scores or didn't apply points properly after actions were completed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

1.0/10
Verified Reviewer

Pretty intuitive but customer support is lacking entirely and it's not all the way there yet

Used Other for 2+ years
Reviewed on 2018/10/02
Review Source: Capterra

Worked basically for what we needed it to, but overall I think there are other softwares out there that can get the job done with better customer reps, better help and better quality. I think this has potential to be great software but it's just not there yet.

Pros

It was easy to implement onto a landing page and it was pretty easy for our leads to use it. Was really easy to set up from start to finish.

Cons

It could never seem to function properly. We were always getting emails from customers about functionality issues, and when we did ask for help from the customer service department we either got radio silence or a "we'll get back to you" or "that shouldn't be happening." It was never really helpful nor did it ever really end up with a solution from there team, you're pretty much on your own.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

2.0/10
Derric H.

Best Viral Contest Platform in the World

Used Weekly for 1-5 months
Reviewed on 2017/03/31
Review Source: Capterra

I used this tool to run a client's giveaway and it worked really well. There are some tricks to it, as far as setup and strategy, that need an advanced marketer and mindset. And hopefully they will have more information and documentation about that on the website soon. But it didn't matter, because I was able to confer directly with the CEO and he helped us through the entire giveaway to ensure we were setup for virality, had the right messaging, and then he worked fraud prevention at the end. Thanks to our rep for making our giveaway a success. Until next time!

Pros

Virality, flexibility, strategy, their dashboards and metrics are easy to understand

Cons

You have to design your own landing pages.

Response from Queue Technologies

Thank you Derric! Literally just finishing up that documentation you mentioned right now. Onboarding, setup and best practices for pre and post campaign launch will all be available starting next week.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Mark P.

Awesome for engagement!

Used Weekly for 6-12 months
Reviewed on 2018/04/24
Review Source: Capterra

Pros

This is primarily been our best method for engaging. Overall, we have been very pleased with the system it works so well that many of our colleagues are utilizing it every day

Cons

Other than taking some of our team a little bit longer to learn, this was a wonderful tool for us and I worked exactly as described. Nothing bad to report

Rating breakdown

Value for Money
Ease of Use
Customer Support

Queue Pricing

Starting from
US$69,00/month
Pricing options
Free Trial
Subscription
Value for money

Spark - Basic: $69/month
Blaze - Growth: $175/month
Wildfire - Scale: $349/month

Queue Features

  • Activity Dashboard
  • Campaign Management
  • Data Import/Export
  • Engagement Analytics
  • Social Media Integration
  • Third Party Integration

  • A/B Testing
  • API
  • Automatic Notifications
  • Campaign Analysis
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Drag & Drop Interface
  • Email Marketing Management
  • Monitoring
  • Multi-Channel Marketing
  • Real Time Analytics
  • Real Time Data
  • Reporting & Statistics

Additional information for Queue

Key features of Queue

  • Activity dashboard
  • Audience engagement analytics
  • Campaign management
  • Campaign segmentation
  • Custom landing pages
  • Data import/export
  • Drip email marketing
  • Email notifications
  • Forms management
  • Fraud detection
  • Gamification
  • Landing page templates
  • Lead capture
  • Lead management
  • Lead scoring
  • Personalized greeting bar
  • Queue manager
  • ROI analytics
  • Referral source tracking
  • Referral tracking
  • Reward distribution
  • Social media integration
  • Social network marketing
  • Testing management
  • Third party integration
  • Visitor tracking

Benefits

• Queue enables marketing professionals to manage a wide range of ad-hoc campaigns including launches, events, ambassador programs, giveaways, loyalty programs, and contests.

• The solution allows digital agencies to segment users by audience and source, which include direct, seed, and viral source.

• Queue keeps visitors engaged by providing website notifications, email triggers, friend filter, and easy re-entry.

• The solution allows brands to gamify the engagement process by providing referrals, points, bonus, rank, status, contests, and giveaways to keep the community members engaged and motivated.

• Queue offers a personalized greeting bar feature that allows campaign managers to set welcome notes for each fan in order to drive the conversion rate.

Queue FAQs

Below are some frequently asked questions for Queue.

Q. What type of pricing plans does Queue offer?

Queue offers the following pricing plans:

Starting from: US$69,00/month

Pricing model: Subscription

Free Trial: Available

Spark - Basic: $69/month
Blaze - Growth: $175/month
Wildfire - Scale: $349/month

Q. What are the main features of Queue?

Queue offers the following features:

  • Activity dashboard
  • Audience engagement analytics
  • Campaign management
  • Campaign segmentation
  • Custom landing pages
  • Data import/export
  • Drip email marketing
  • Email notifications
  • Forms management
  • Fraud detection
  • Gamification
  • Landing page templates
  • Lead capture
  • Lead management
  • Lead scoring
  • Personalized greeting bar
  • Queue manager
  • ROI analytics
  • Referral source tracking
  • Referral tracking
  • Reward distribution
  • Social media integration
  • Social network marketing
  • Testing management
  • Third party integration
  • Visitor tracking

Q. Who are the typical users of Queue?

Queue has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Queue support?

Queue supports the following languages:

English

Q. What type of pricing plans does Queue offer?

Queue has the following pricing plans:

Subscription

Q. Does Queue support mobile devices?

We do not have any information about what devices Queue supports

Q. What other apps does Queue integrate with?

Queue integrates with the following applications:

Facebook, LinkedIn, Mailchimp, SurveyMonkey, Twitter, Wordpress, Wordpress

Q. What level of support does Queue offer?

Queue offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support