Cloud-based knowledge management & self-service tool
4.6/5 (11 reviews)ComAround Knowledge is a cloud-based knowledge management and self-service system that offers enterprises a single platform from which capture, structure and share knowledge. Incorporating a knowledge article library, knowledge article templates and automatic language translation, ComAround Knowledge aims to deliver a smart knowledge management solution.
In order to manage support flow knowledge effectively, ComAround Knowledge integrates seamlessly with IT service management tools. By supporting ITSM integration, ComAround Knowledge provides users with a central channel from which to resolve issues quickly and conveniently. Moreover, integrating ComAround Knowledge with an existing ITSM solution ensures that the user’s knowledge system will become Knowledge-Centred support (KCS) verified v6.
Besides ITSM integration, ComAround Knowledge facilitates efficient knowledge support by
granting users quick access to an extensive knowledge article library and allowing users to publish, edit and import knowledge articles easily. To enhance user productivity, ComAround Knowledge’s library is pre-populated with articles for standard applications like Office 365 and Windows and Mac operating systems. ComAround Knowledge also includes a screen recorder which users can utilize to add video to a knowledge article. Furthermore, with advanced search and dynamic lists functionality, ComAround Knowledge allows users to locate relevant knowledge articles quickly.
Pros
Easy to use. You can create new articles using text, images and with the included video tool. The interface is clean and it is easy to navigate in the tool, both as a user as well as an administrator. There are also plugins available, such as creating articles directly from Word files etc.
Cons
Although there are a number of well working reports available (Power BI) there are still room for improvements. I have been informed that further development is ongoing.
An easy product to use, always focusing on end user experience and the importance of Knowledge. We have use it for all our user to get "zero line support", reducing the amount of Service Requests and Incidents that never need to be.
Pros
Easy to use, very stable and alway developing
Cons
There is still room for improvement when it comes to the statistic/report part of the software.
Information is available 24/7 easy to find and use.
Pros
Easy to use. The"start or linked pages" were we use e-mapps to structure our information to make it easy for our users to find information an link to more than one article.
Cons
It's hard to get detailed statistics. Would like to measure zero level support for each system hopefully it will be possible using tags in the near future.
Easy for our users to find information and instructions at the same Place.
Pros
Easy to manage both in content and administering users and administrators. And the website has almost 100% uptime, which is very good.
Cons
Lacks a few features, like mouse over and better picture support, and the interface is a bit boring, so the user experience is a little bad.
Very helpfull both for endusers and IT staff. Easy to use. I've used it ever since 2005 at a number of companies.
In order to receive accurate pricing information, contact ComAround Knowledge directly.
Below are some frequently asked questions for ComAround Knowledge.
ComAround Knowledge offers the following pricing plans:
Pricing model: Subscription
Free Trial: Available
In order to receive accurate pricing information, contact ComAround Knowledge directly.
ComAround Knowledge offers the following features:
ComAround Knowledge has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
ComAround Knowledge supports the following languages:
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish
ComAround Knowledge has the following pricing plans:
Subscription
ComAround Knowledge supports the following devices:
Android, iPhone, iPad
ComAround Knowledge integrates with the following applications:
Cherwell Service Management, ManageEngine ServiceDesk Plus, Salesforce Service Cloud, ServiceNow, Zendesk
ComAround Knowledge offers the following support options:
FAQs, Online Support, Phone Support
