ComAround Knowledge

Cloud-based knowledge management & self-service tool

About ComAround Knowledge

ComAround Knowledge is a cloud-based knowledge management and self-service system that offers enterprises a single platform from which capture, structure and share knowledge. Incorporating a knowledge article library, knowledge article templates and automatic language translation, ComAround Knowledge aims to deliver a smart knowledge management solution.

In order to manage support flow knowledge effectively, ComAround Knowledge integrates seamlessly with IT service management tools. By supporting ITSM integration, ComAround Knowledge provides users with a central channel from which to resolve issues quickly and conveniently. Moreover, integrating ComAround Knowledge with an existing ITSM solution ensures that the user’s knowledge system will become Knowledge-Centred support (KCS) verified v6.

Besides ITSM integration, ComAround Knowledge facilitates efficient knowledge support by
granting users quick access to an extensive knowledge article library and allowing users to publish, edit and import knowledge articles easily. To enhance user productivity, ComAround Knowledge’s library is pre-populated with articles for standard applications like Office 365 and Windows and Mac operating systems. ComAround Knowledge also includes a screen recorder which users can utilize to add video to a knowledge article. Furthermore, with advanced search and dynamic lists functionality, ComAround Knowledge allows users to locate relevant knowledge articles quickly.

Key benefits of ComAround Knowledge

  • ComAround Knowledge offers a customizable appearance, providing users with the tools to customize the portal easily to match their enterprise’s brand and appearance.

  • ComAround Knowledge promotes a responsive design, affording users the flexibility to access and utilize ComAround Knowledge effectively from computer, smartphone or tablet devices.

  • ComAround Knowledge allows users to comment on, rate and search knowledge articles as well as receive alarms to warn of missing or incomplete information, thereby ensuring all users have access to an assured quality knowledge base.

  • ComAround Knowledge presents important key performance indicator (KPI) information, granting users valuable insight into areas such as return on investment and resolution rate.

  • ComAround Knowledge includes automatic language translation technology, enabling users to translate knowledge articles into any language instantly.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

    Supported Languages

    Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch and 11 others, English, Finnish, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish

    Images

    Utilize ComAround Knowledge's responsive design on desktop, mobile or tablet
    Create & add knowledge articles using KCS article structure
    Translate articles automatically
    Record videos with the ComAround Knowledge video screen recorder
    Access FAQs
    Obtain an overview on valuable statistics
    View 7 more
    ComAround Knowledge video
    ComAround Knowledge screenshot: Utilize ComAround Knowledge's responsive design on desktop, mobile or tablet ComAround Knowledge screenshot: Create & add knowledge articles using KCS article structure ComAround Knowledge screenshot: Translate articles automatically ComAround Knowledge screenshot: Record videos with the ComAround Knowledge video screen recorder ComAround Knowledge screenshot: Access FAQs ComAround Knowledge screenshot: Obtain an overview on valuable statistics

    Features

    Total features of ComAround Knowledge: 44

    • API
    • Active Directory Integration
    • Application Integration
    • Automatic Notifications
    • Behavior Tracking
    • Catalog Management
    • Categorization
    • Collaboration Tools
    • Commenting
    • Content Filter
    • Content Library
    • Content Management
    • Customizable Branding
    • Data Import
    • Data Storage Management
    • Document Management
    • Document Templates
    • Drag & Drop Interface
    • Employee Onboarding
    • Employee Portal
    • Employee Self Service
    • Full Text Search
    • Gamification
    • Guided Problem Solving
    • Help Desk Integration
    • Help Desk Management
    • History Tracking
    • Incident Management
    • Interactive Content
    • Issue Management
    • Knowledge Base Management
    • Multi-Language
    • Natural Language Search
    • Ratings & Reviews
    • Receiving
    • Reporting & Statistics
    • Search Functionality
    • Self Service Portal
    • Self-Learning
    • Template Management
    • Third Party Integration
    • Version Control
    • Video Management
    • Website Integration

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    Reviews

    Overall rating

    4,7 /5
    (13)
    Value for Money
    4,6/5
    Features
    4,2/5
    Ease of Use
    4,7/5
    Customer Support
    4,9/5

    Already have ComAround Knowledge?

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    Showing 5 reviews of 13
    Jörgen J.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    A good, simple to use tool with an excellent user Interface for shift-left of support.

    Reviewed on 2018/04/27

    Pros

    Easy to use. You can create new articles using text, images and with the included video tool. The interface is clean and it is easy to navigate in the tool, both as a user as well as an administrator. There are also plugins available, such as creating articles directly from Word files etc.

    Cons

    Although there are a number of well working reports available (Power BI) there are still room for improvements. I have been informed that further development is ongoing.

    Daniel W.
    Overall rating
    • Industry: Food & Beverages
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    With focus on knowledge

    Reviewed on 2016/08/30

    An easy product to use, always focusing on end user experience and the importance of Knowledge. We...

    An easy product to use, always focusing on end user experience and the importance of Knowledge. We have use it for all our user to get "zero line support", reducing the amount of Service Requests and Incidents that never need to be.

    Pros

    Easy to use, very stable and alway developing

    Cons

    There is still room for improvement when it comes to the statistic/report part of the software.

    Eva S.
    Overall rating
    • Industry: Consumer Goods
    • Company size: 10 000+ Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    ComAround review

    Reviewed on 2016/09/13

    It is easy to use for the end user and also for us working in the system. I really like that...

    It is easy to use for the end user and also for us working in the system. I really like that ComAround has a lot of article that you can use.

    Pros

    I really like that news is pushed through the system. You get a lot of articles from ComAround that is included so that you don´t have to write your own articles.

    Cons

    If you have done own articles you have to update them frequently. If you don´t you will have a huge amount of outdated articles.

    Verified Reviewer
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    A great way to share knowledge and save time for our users and support.

    Reviewed on 2018/04/25

    Information is available 24/7 easy to find and use.

    Information is available 24/7 easy to find and use.

    Pros

    Easy to use. The"start or linked pages" were we use e-mapps to structure our information to make it easy for our users to find information an link to more than one article.

    Cons

    It's hard to get detailed statistics. Would like to measure zero level support for each system hopefully it will be possible using tags in the near future.

    Jonny S.
    Overall rating
    • Industry: Business Supplies & Equipment
    • Company size: 501-1 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Good uptime on websight, easy to manage

    Reviewed on 2018/04/25

    Easy for our users to find information and instructions at the same Place.

    Easy for our users to find information and instructions at the same Place.

    Pros

    Easy to manage both in content and administering users and administrators. And the website has almost 100% uptime, which is very good.

    Cons

    Lacks a few features, like mouse over and better picture support, and the interface is a bit boring, so the user experience is a little bad.

    Showing 5 reviews of 13 Read all reviews

    ComAround Knowledge FAQs

    Below are some frequently asked questions for ComAround Knowledge.

    ComAround Knowledge offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Available

    In order to receive accurate pricing information, contact ComAround Knowledge directly.

    ComAround Knowledge offers the following features:

    • Assured quality knowledge base
    • Automatic alerts
    • Automatic language translation
    • Cataloging/categorization
    • Collaboration tools
    • Comments
    • Content management
    • Customizable branding
    • Data management
    • Document management
    • Dynamic lists
    • Full text search
    • Gamification
    • Guided problem solving
    • IT service management
    • IT service management integration
    • Import knowledge articles
    • Intelligent search functionality
    • Issue management
    • KCS verified v5
    • Knowledge article library
    • Knowledge article templates
    • Ratings
    • Responsive design
    • Searchable history
    • Self service portal
    • Self-learning
    • Template management
    • Video recording

    ComAround Knowledge has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

    ComAround Knowledge supports the following languages:

    Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish

    ComAround Knowledge supports the following devices:

    Android

    ComAround Knowledge integrates with the following applications:

    Cherwell Service Management, ManageEngine ServiceDesk Plus, Salesforce Service Cloud, ServiceNow, Zendesk

    ComAround Knowledge offers the following support options:

    FAQs, Online Support, Phone Support

    Related categories

    See all software categories found for ComAround Knowledge.