About ContinuLink

ContinuLink by Complia Health is an online home care solution that helps hospice, pediatrics, and private duty centers manage multiple lines of business. The solution is used by various agencies across the US to streamline their clinical operations and handle financial processes. ContinuLink has the capability to manage diverse payer mixes including Medicaid, medicare, private pay, insurance, and other waiver programs.

ContinuLink’s point of care features enable medical practices to schedule appointments, create tasks, manage clients, medication, and other checklists through a single interface. Practitioners can also generate a consolidated chart for each patient which provides details about their entire medical history, medications, and diagnoses. All these can be accessed on Android and iOS devices via the mobile web app available for the platform.

ContinuLink offers electronic billing and financial management capabilities that help in claims process, error identification, and reduction of overall paperwork across the organization. The solution also integrates with third party applications to handle payroll, billing, scheduling, and clinical operations. ContinuLink enables users to access clinical forms in offline mode and syncs the data when an Internet connection is available.

ContinuLink offers different portals for clients, physicians, and employees. These portals facilitate communication between physicians, staff, and patients. The solution also offers a route planning feature that provides turn-by-turn directions to help patients reach the hospital on time. Other features of the platform include electronic visit verification, telephony visit verification, and online information submission. ContinuLink has partnered with MEDsys, Deyta, Blacktree Healthcare consulting, and other organizations.

Key benefits of ContinuLink

• ContinuLink sends real-time notifications to caregivers about any data upload or data change in the system to ensure that timely actions are taken and the risk of data fraud is minimized.

• The solution enables caregivers to use clients’ telephone numbers to identify the nearest home care center and to ensure submission of vital information such as date, time-in, and time-out.

• ContinuLink provides medical practitioners complete visibility of caregivers’ schedules and sends reminders as well as no-show alerts to help them adhere to care plans.

• The solution provides insights and analysis to help agencies evaluate business performance at the overall corporate level and at individual locations.

• ContinuLink provides various standardized reports that help home care agencies view details of scheduling activities, payroll, and clinical operations.


Business size



United States

Supported Languages



Client portal home page
Add authorizations while entering data
Add patients' demographics, plan of care, schedules, and diagnosis
The solution provides a detailed plan of care segment
The software provides a monthly view of the schedule calendar
Point of Care
ContinuLink Webpage
View 8 more
ContinuLink video
ContinuLink screenshot: Client portal home page ContinuLink screenshot: Add authorizations while entering data ContinuLink screenshot: Add patients' demographics, plan of care, schedules, and diagnosis ContinuLink screenshot: The solution provides a detailed plan of care segment ContinuLink screenshot: The software provides a monthly view of the schedule calendar ContinuLink screenshot: Point of Care ContinuLink screenshot: ContinuLink Webpage


Total features of ContinuLink: 22

  • Billing & Invoicing
  • Calendar Management
  • Claims Management
  • Client Portal
  • Compliance Management
  • Data Synchronization
  • Document Management
  • Electronic Signature Capture
  • Electronic Submission
  • Employee Portal
  • Employee Time Tracking
  • Financial Management
  • Follow-up Scheduling
  • Offline Access
  • Overtime Tracking
  • Payroll Integration
  • Real Time Notifications
  • Reminders
  • Revenue Management
  • Route Optimization
  • Task Scheduling
  • Third Party Integration



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Overall rating

4,2 /5
Value for Money
Ease of Use
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Showing 5 reviews of 56
Cruz C.
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All in one software including medicaid and staffing

Reviewed on 2015/01/05

I was operating at a loss, and within six months, ContinuLink turned it around for me. In fact, I ...

I was operating at a loss, and within six months, ContinuLink turned it around for me. In fact, I now have doubled my revenue and have not had to add an additional back office staff person to manage the growth.

ContinuLink is the only software in the industry that understands all my business lines. Medicare is easy. Medicaid waiver and staffing were my biggest needs. Before changing to ContinuLink we tried to use every low-end product that has a great marketing company behind them and sells on price, but it almost bankrupted me. We went from writing off 300K a years to less than 10K since it takes all my units and billing rules off the waivers.

If you are ever thinking of doing anything other than Medicare, like Medicaid, staffing, or PD, then you need to look at this system. Don't get sold on the other companies' huge marketing budgets; there is a reason that this group has customers that bill more than 500M a year. They can help drive effiencies that you need to survive in home care today

Response from Complia Health

We appreciate your business and look forward to partnering with others companies that have similar business lines. Our goal is to handle all your business lines today and in the future. Medicare, Medicaid, Waiver, Private duty, Hospice and Staffing.


Angela W.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

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  • Value for Money
  • Ease of Use
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  • Likelihood to recommend 10.0 /10

[SENSITIVE CONTENT HIDDEN] implementation with Gateway Healthcare

Reviewed on 2020/03/30


My experience with Mobile Edge implementation was great. [SENSITIVE CONTENT HIDDEN] was wonderful to work with. I always dread implementations with any new program but this by far was the best. She was ALWAYS readily available when I needed assistance.


The company is still new to the software. We are finding a couple of issues that need to be corrected. I will contact support to hopefully resolve these issues.

Cathy S.
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  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
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  • Likelihood to recommend 0.0 /10

worst choice for small agency

Reviewed on 2019/05/08

None whatsoever. Using this software means I am wasting unnecessary time on scheduling, payroll and...

None whatsoever. Using this software means I am wasting unnecessary time on scheduling, payroll and billing each week.


There's nothing really that I like about this software. For the purpose that I am using it for, it doesn't offer anything beyond other softwares on the market. It's complicated to use (three different ways to enter meal breaks; each resulting in a different invoice and none of the invoices reflecting the correct shift/meal) and old-fashioned in lay-out.


If your agency is not licensed for medicare, do not use this software. Customer service only goes through submittal of tickets online. Cannot talk to a person. Being the small agency they will take your problem as a 'suggestion for future changes'. Maybe if you are a large agency with more than one location and serving over 1000 patients in Medicare, they pay attention. Not to our agency. Never solved anything for me. You cannot charge state taxes. Billing shift differentials always brings out the invoices incorrectly no matter how you set it up. Most often after submitting a support ticket, there is no response. Any suggestion in the past years from their support did not solve the invoicing problems. It creates a weekly nightmare of manually adjusting wrong line items and sitting there with your calculator adding up the new totals. Stone age. They don't care. Whole lay out very old fashioned and stiff. Doesn't work with Mac. Doesn't work with any other browser than Explorer which annihilates the options for android phone or iPad. Most horrible experience on a daily basis and for the extremely high monthly subscription an absolute rip off. Because it doesn't do it's job for us. They don't care for the small fish and they should rethink offering themselves to small users if they don't want to be bothered.

Marea E.
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  • Industry: Hospital & Health Care
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

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  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Continulink review

Reviewed on 2020/11/03


I appreciate how there are so many different reports you can run to find the information you need.


I dislike the way the schedule calendar is set up. I wish it was more user friendly to navigate through client and caregiver shifts.

Vicki S.
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  • Ease of Use
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Reviewed on 2012/06/21

I am a fan of the ContinuLink electronic medical records system. Our organization is a Medicare...

I am a fan of the ContinuLink electronic medical records system. Our organization is a Medicare certified agency, providing care in Florida over a five county district. Our office location is in the middle of our service area, however, it is still over 100 miles from the furthest point of the service area to the office. The agency also accepts some private insurance, some HMO's and Medicare Advantage Plans. We previously used an electronic system that did not meet our needs and the operational reports were cumbersome to generate and had to be exported, sorted, etc. ContinuLink staff worked closely with us with training and questions about building a database.

We chose web-based training, and assigned a "super user" that was part of all of the training. We had a lot of help and support through the process, and we got to know who to call for different issues during implementation. We chose to start our in office "go live" first, and then we on boarded the direct clinical staff in clusters to help with their questions and understanding. ContinuLink is web based, point and click, with lots of space for personalized comments about the patient. The HELP section is always available when you are in the program. The customer support folks are friendly and prompt. I am happy to report that if they hear Survey or I can't bill, your problem gets prioritized and you get immediate attention.

We have benefited from on boarding this program. We are billing RAPS in an average of 7 days, and finals under 30. The operational reports are easy to read, and the snapshot of your business is quick and leads you to what questions to ask to dig deeper and re-mediate quickly. The user interface and OASIS entry is sequential and the comprehensive assessment makes sense. I love the guidance that is built in, and the artificial intelligence that cues the direct care provider that they need to answer a missed item, or may need to reconsider their response based on other items answered.

We have been using the program for over a year. The updates and upgrades are ongoing, and the ContinuLink Team is always asking how to make the program better! This program requires real time commitment to doing the evals and notes as they happen. We have insisted staff upload every night. Assessments have to be completed by hour 48, and we let folks know if they are not getting this done. Is it hard work to get up and running? Absolutely. This is a big change for both internal and external staff! Organizationally, ContinuLink continues to have open communications with our agency and continues to enhance their program to meet the needs of the end user.

Showing 5 reviews of 56 Read all reviews

ContinuLink FAQs

Below are some frequently asked questions for ContinuLink.

ContinuLink offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Complia Health for pricing information.

ContinuLink offers the following features:

  • Automatic reminders
  • Billing & invoicing
  • Calendar management
  • Claims management
  • Client portal
  • Compliance management
  • Data synchronization
  • Database access
  • Document management
  • Electronic signature capture
  • Electronic submission
  • Financial management
  • Follow-up scheduling
  • Hourly employee tracking
  • Offline access
  • Overtime tracking
  • Payroll integration
  • Physician & employee portal
  • Real time notifications
  • Revenue management
  • Route optimization
  • Task scheduling
  • Third party integration

ContinuLink has the following typical customers:

Large Enterprises, Mid Size Business

ContinuLink supports the following languages:


We do not have any information about what devices ContinuLink supports

We do not have any information about what integrations ContinuLink has

ContinuLink offers the following support options:

Video Tutorials, Online Support, Phone Support

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