Club Automation

Club Automation

Web-based club management software for club operators.

4.2/5 (15 reviews)

Club Automation Overview

Club Automation is a leading club management software solution built by club operators for club operators. Ideally suited for health, fitness, tennis and athletic clubs, Club Automation helps streamline and automate both the common and complex tasks associated with running any facility.

Club Automation provides many tools to help streamline front-desk management including a point of sale system, check-ins, guest pass functionality and facility access to provide members with a seamless experience when they arrive.

CRM features enable organizations to manage memberships, send emails and SMS messages to customers and issue rewards points to loyal members. Health Clubs can electronically capture signatures and attach documents to each member’s profile, centralizing all customer contact, billing and membership information.

Club Automation’s scheduling module allows users to manage one-time and recurring appointments, view at-a-glance staff schedules, track attendance, and create and organize all facility classes. The advanced billing engine allows users to set up advanced pricing and scheduling rules to streamline the entire billing process. Users can send email statements automatically and integrate with QuickBooks and SAGE to keep general ledgers up-to-date and accurate.

Online services allow customers to access their profiles to manage their information, make payments online, and sign up for classes from anywhere via a mobile device. Club Automation’s payroll features allow facilities to automatically generate payroll and track hourly labor within departments using a built-in time clock. Customizable reporting provides facilities with personalized business insights that can be shared, saved, printed and exported.

Club Automation not only provides software for club management, but takes it a step further, providing services not offered by your typical club management software provider allowing clubs to build an integrated stack of software and services ideally suited to the unique needs of their club or facility. Among the services clubs can take advantage of are branded mobile apps, key card services, 24-hour facility access, Conversica (an Artificial Intelligence sales assistant), custom integrated websites, full service billing and SMS/Text message marketing.

Club Automation powers 40 of the Top 100 Clubs in the nation, take a tour today to see why!

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Club Automation Reviews

Overall rating
4.2/5
93% positive reviews
6
Excellent
8
Very good
0
Average
0
Poor
1
Terrible
Beth V.

The staff at Club Automation is second to none!

Used Daily for 1+ year
Reviewed on 2018/01/23
Review Source: Capterra

Pros

Club Automation has helped us advance in so many ways. Our fitness facility has nearly 10,000 members and this provides a fast, effective way to not only sign-up new members, but create a good environment for current members to utilize. We enjoy many features such as online sign-ups, electronic guest passes, automatic billing, and certain tracking features/reliable reports.

This has helped our staff tremendously by helping them to cut their time spent on projects down. It allows them too have more time to spend on other areas of their work duties. Another huge benefit is the fact we can log in from any computer any time, any where without having to install actual software only available on a certain number of computers!

I just asked some of my staff to tell me their favorite feature in five seconds. Here were their responses:
1. Capabilities of reports for many different circumstances whether it be corporate partners, payroll deductions, retention etc.
2. Ease of sign-ups for new members.
3. Family check ins. (When one family member scans his/her card, the rest of the family pops up on the screen and all you have to do is check the box next to their names to sign them all in!)

Members love being able to log into their account online and update their billing information, sign up for classes, swim lessons etc. and print out payment history for work reimbursement plans.

Club Automation has truly helped us take a step into the modern world of fitness software!

Cons

Club Automation is working on ways to incorporate certain features and making more customizable forms, such as additional required fields like t-shirt sizes and expediting certain updates such as reoccurring transaction features and showing certain details at check-in. Pro Rating billing is not optional with Club Automation, so that was new to us. Certain reports have great sorting features where others do not have the same capabilities. We are looking forward to these improvements being made and have confidence Club Automation will only continue to provide great service and excel in all of these areas just like they do in ALL other aspects of the software program.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Michael L.

Club Automation and Bass River Tennis Club - A great partnership

Used Daily for 2+ years
Reviewed on 2017/01/18
Review Source: Capterra

If a half star was available, I've give 4.5 to quality, ease and functionality. We have looked at a lot of platforms and Club Automation is clearly the best available. No question! Even in the places that I would like to see improvement, the customer service and support more than overcomes. They are fast to respond, work diligently to solve problems and don't just pay lip service to get back with answer. They do it!

Pros

It's a seamless product. From first check-in to billing and accounting, it's all right there. The customer service is above any vendor I've ever dealt with. The people behind Club Automation are what make the company so great!

Cons

The Communications Center is still a place that could be better. At least in the way we wish to use it. It is so close to being a total game changer in our business, but it is getting better. There have been some enhancements over the years and it's improving all the time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Lynn R.

Our Conversion to CA

Used Daily for 1+ year
Reviewed on 2018/08/13
Review Source: Capterra

We have decided to convert all 9 of our clubs because we like the software.

Pros

How user friendly it is. In our old software you had multiple steps for on function which made it very inefficient. Also, when we have contract changes, we can do it ourselves. Our old software required us to submit changes to them and it took months to get the changes made in the software. If we have recommended changes to CA they really listen to us and send to their back office team for consideration. They are very reactive to our industry. Our team finds most processes have saved them time.

Cons

It would be very helpful if other types of forms such as address changes, terminations, change of payment forms could be automated. Currently we have paper forms that are filled out and we have to upload. If CA had a way for these forms to be part of the system so the information can be within the system and signed online by the member.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Annie M.

Excellent software program!

Used Daily for 2+ years
Reviewed on 2017/02/01
Review Source: Capterra

We have been using CA since January 2013. It has grown with our needs. As any software, there are some things it does not do yet, such as P/L's but otherwise it is a great system. We are able to keep track of everything when it comes to my pros and to our clients! Customer Service is above and beyond and makes dealing with any issues that do happen to come up - easy to deal with!

Pros

The ease of keeping track of client's accounts and the ease of payroll.

Cons

There is still no report for p/l's for each class - I have to do that manually which takes quite a bit of time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Robin C.

Club Automation

Used Daily for 1+ year
Reviewed on 2018/08/09
Review Source: Capterra

Pros

I love the ease of use and the capability that we have to go paper free. We are able to track everything in the system from camp registration, programs, membership, personal training, etc. I love the visibility that we have to track and stay on top of all scheduling for our trainers and massage therapy staff.

Cons

The only thing negative drawback about the software is that when you have multiple facilities on the software, you are only able to have one logo for all facilities and one address / name for all facilities, which makes it difficult for invoicing and contracts.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Club Automation Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Club Automation for detailed pricing information.

Club Automation Features

  • Attendance Management
  • Automated Billing
  • Automated Scheduling
  • Automatic Notifications
  • Billing & Invoicing
  • Calendar Management
  • Class Scheduling
  • Client Portal
  • Customer Database
  • POS
  • Registration Management
  • Website Integration

  • Activity Dashboard
  • Attendance Tracking
  • Credit Card Processing
  • Electronic Payments
  • Event Scheduling
  • Recurring Billing
  • Reminders
  • Reporting & Statistics

Additional information for Club Automation

Key features of Club Automation

  • Access control
  • Account profiles
  • Accounts receivable
  • Activity registrations
  • Attendance tracking
  • Attendance tracking
  • Billing & payments
  • CRM
  • Check-in manager
  • Child check-in
  • Class management
  • Corporate sales management
  • Customizable reporting
  • E-Contracts & document management
  • Email & SMS communication
  • Equipment check-out
  • Facility management
  • General ledger friendly
  • Guest passes
  • Locker management
  • Loyalty & rewards
  • Member portal
  • Membership billing
  • Membership lifecycle
  • Membership management
  • Minute management
  • Non-member contacts
  • Notifications
  • Online event registration
  • Online payments
  • Online services
  • Onsite registration
  • PCI compliance
  • Payment processing
  • Point of Sale (POS)
  • Pricing & scheduling rules
  • Prospect management
  • Reservations
  • Sales interface
  • Sales prospecting
  • Scheduling
  • Sending statements
  • Spa management
  • Staff scheduling
  • Studio management
  • Time clock

Benefits

Our front desk management features include facility access, member check-in, point-of-sale and more to make managing your day-to-day more efficient.

Automate every-day tasks, build lists, manage contracts and centralize membership information with Club Automations CRM functionality.

Whether you need to manage staff and facility resources or organize class schedules and program calendars with ease, Club Automation has the tools you need to keep your club operating smoothly.

With Club Automation you get a branded member portal to allow your members to manage their account information and conveniently register for activities wherever they are.

Optimize membership billing and make sending statements a breeze. Club Automation streamlines your accounting processes so you don’t have to repeat the same tasks over and over again.

Create robust reports that you can view on-the-go. Reach your goals and make smarter business decisions with club business intelligence at your fingertips.

Meet your members where they are with a branded mobile app for your club. Engage customers, increase revenue and strengthen your brand with on-the-go access to everything at your club.

Club Automation FAQs

Below are some frequently asked questions for Club Automation.

Q. What type of pricing plans does Club Automation offer?

Club Automation offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Club Automation for detailed pricing information.

Q. What are the main features of Club Automation?

Club Automation offers the following features:

  • Access control
  • Account profiles
  • Accounts receivable
  • Activity registrations
  • Attendance tracking
  • Attendance tracking
  • Billing & payments
  • CRM
  • Check-in manager
  • Child check-in
  • Class management
  • Corporate sales management
  • Customizable reporting
  • E-Contracts & document management
  • Email & SMS communication
  • Equipment check-out
  • Facility management
  • General ledger friendly
  • Guest passes
  • Locker management
  • Loyalty & rewards
  • Member portal
  • Membership billing
  • Membership lifecycle
  • Membership management
  • Minute management
  • Non-member contacts
  • Notifications
  • Online event registration
  • Online payments
  • Online services
  • Onsite registration
  • PCI compliance
  • Payment processing
  • Point of Sale (POS)
  • Pricing & scheduling rules
  • Prospect management
  • Reservations
  • Sales interface
  • Sales prospecting
  • Scheduling
  • Sending statements
  • Spa management
  • Staff scheduling
  • Studio management
  • Time clock

Q. Who are the typical users of Club Automation?

Club Automation has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Club Automation support?

Club Automation supports the following languages:

English

Q. What type of pricing plans does Club Automation offer?

Club Automation has the following pricing plans:

Subscription

Q. Does Club Automation support mobile devices?

Club Automation supports the following devices:

Android, iPhone

Q. What other apps does Club Automation integrate with?

Club Automation integrates with the following applications:

Conversica, QuickBooks

Q. What level of support does Club Automation offer?

Club Automation offers the following support options:

Online Support, Phone Support