Club Automation is a club management solution that allows athletic, health and fitness facilities to streamline and automate both common and complex tasks. The platform provides on-demand tools for front desk management, scheduling, billing, payroll, CRM, reporting, and online self-service tools for customers.
Front desk features allow users to sell, issue, and redeem guest facility passes, including a point of sale system and an integrated check-in tool. CRM features enable organizations to manage memberships, send emails and SMS messages to customers, and issue rewards points to loyal customers. Organizations can electronically capture signatures and attach documents to each client's profile, centralizing all customer contact, billing and membership information.
Club Automation’s scheduling module allows users to manage one-time and recurring appointments, view at-a-glance staff schedules, track attendance, and create and organize all facility classes. The advanced billing engine allows users to set up advanced pricing and scheduling rules to streamline the entire billing process. Users can send email statements automatically, and integrate with QuickBooks and SAGE to keep general ledgers up-to-date and accurate.
Online services allow customers to access their profiles to manage their information, make payments online, and sign up for classes from anywhere via mobile device. Club Automation’s payroll features allow facilities to automatically generate payroll, and track hourly labor within departments using a built-in time clock. Customizable reporting provides facilities with personalized business insights that can be shared, saved, printed and exported.
Club Automation has helped us advance in so many ways. Our fitness facility has nearly 10,000 members and this provides a fast, effective way to not only sign-up new members, but create a good environment for current members to utilize. We enjoy many features such as online sign-ups, electronic guest passes, automatic billing, and certain tracking features/reliable reports.
This has helped our staff tremendously by helping them to cut their time spent on projects down. It allows them too have more time to spend on other areas of their work duties. Another huge benefit is the fact we can log in from any computer any time, any where without having to install actual software only available on a certain number of computers!
I just asked some of my staff to tell me their favorite feature in five seconds. Here were their responses:
1. Capabilities of reports for many different circumstances whether it be corporate partners, payroll deductions, retention etc.
2. Ease of sign-ups for new members.
3. Family check ins. (When one family member scans his/her card, the rest of the family pops up on the screen and all you have to do is check the box next to their names to sign them all in!)
Members love being able to log into their account online and update their billing information, sign up for classes, swim lessons etc. and print out payment history for work reimbursement plans.
Club Automation has truly helped us take a step into the modern world of fitness software!
Club Automation is working on ways to incorporate certain features and making more customizable forms, such as additional required fields like t-shirt sizes and expediting certain updates such as reoccurring transaction features and showing certain details at check-in. Pro Rating billing is not optional with Club Automation, so that was new to us. Certain reports have great sorting features where others do not have the same capabilities. We are looking forward to these improvements being made and have confidence Club Automation will only continue to provide great service and excel in all of these areas just like they do in ALL other aspects of the software program.
If a half star was available, I've give 4.5 to quality, ease and functionality. We have looked at a lot of platforms and Club Automation is clearly the best available. No question! Even in the places that I would like to see improvement, the customer service and support more than overcomes. They are fast to respond, work diligently to solve problems and don't just pay lip service to get back with answer. They do it!
It's a seamless product. From first check-in to billing and accounting, it's all right there. The customer service is above any vendor I've ever dealt with. The people behind Club Automation are what make the company so great!
The Communications Center is still a place that could be better. At least in the way we wish to use it. It is so close to being a total game changer in our business, but it is getting better. There have been some enhancements over the years and it's improving all the time.
We have decided to convert all 9 of our clubs because we like the software.
How user friendly it is. In our old software you had multiple steps for on function which made it very inefficient. Also, when we have contract changes, we can do it ourselves. Our old software required us to submit changes to them and it took months to get the changes made in the software. If we have recommended changes to CA they really listen to us and send to their back office team for consideration. They are very reactive to our industry. Our team finds most processes have saved them time.
It would be very helpful if other types of forms such as address changes, terminations, change of payment forms could be automated. Currently we have paper forms that are filled out and we have to upload. If CA had a way for these forms to be part of the system so the information can be within the system and signed online by the member.
We have been using CA since January 2013. It has grown with our needs. As any software, there are some things it does not do yet, such as P/L's but otherwise it is a great system. We are able to keep track of everything when it comes to my pros and to our clients! Customer Service is above and beyond and makes dealing with any issues that do happen to come up - easy to deal with!
The ease of keeping track of client's accounts and the ease of payroll.
There is still no report for p/l's for each class - I have to do that manually which takes quite a bit of time.
I love the ease of use and the capability that we have to go paper free. We are able to track everything in the system from camp registration, programs, membership, personal training, etc. I love the visibility that we have to track and stay on top of all scheduling for our trainers and massage therapy staff.
The only thing negative drawback about the software is that when you have multiple facilities on the software, you are only able to have one logo for all facilities and one address / name for all facilities, which makes it difficult for invoicing and contracts.
Contact Club Automation for detailed pricing information.
Below are some frequently asked questions for Club Automation.
Club Automation offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Contact Club Automation for detailed pricing information.
Club Automation offers the following features:
Club Automation has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Club Automation supports the following languages:
Club Automation has the following pricing plans:
We do not have any information about what devices Club Automation supports
Club Automation integrates with the following applications:
Club Automation offers the following support options:
Online Support, Phone Support