Hostaway

Vacation rental software for property management companies

4,5 /5 (62 reviews) Write a Review!

Hostaway Overview

What is Hostaway?

Hostaway is a channel management solution for vacation rental properties which enables users to manage bookings, availability, and rates across unlimited channels, including Airbnb, Expedia, Booking.com, TripAdvisor, and 9flats.

Hostaway aims to simplify the setup process by allowing users to import data from their existing booking channels. Users can connect to multiple Airbnb accounts, and import listings, reservations, rates, and other settings. Listings can also be created manually, and users can add percentage markups to rates for each channel to cover channel commissions. Bookings are synchronized between channels within a couple of minutes, and users can manage property availability and block off dates from within the Hostaway interface. Properties can also be listed on users’ existing websites, or a custom booking website can be created to take reservations. Integration with Stripe and PayPal allows users to take payments through their own site, and from other channels such as Booking.com.

Hostaway integrates with Airbnb’s guest messaging system, enabling users to message their guests directly from within the Hostaway interface. Emails can also be sent to guests from all channels, and users can create multiple automated emails for different properties, channels, and purposes, such as booking confirmations, arrival and departure instructions, and feedback collection. Automation's can be created from scratch, or using the range of built-in example templates. When the reservation made by the guest users can create automated or manual tasks for team members like cleaning, invoicing and many other tasks that property managers need to take care off. The software works on desktop,laptop, tablet by the mobile app's for IOS and Android.

Hostaway Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Hostaway offers different pricing options based on monthly subscriptions. Contact us for your own customized prizing plan based on your needs.


Hostaway Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Japan, Germany, Mexico
Supported Languages
English

Media

Manage all your guests reservations, messages, tasks and more from one place by desktop and mobile app.
Clear overview board with the latest guest, team and financial performance information.
Link to unlimited channels, cross-link listing from the same property and connect your own other calendars by an easy iCal integration.
Clear multi calendar, individual and year view with all reservations, guests, channels in one easy to use calendar tool to update your availability, day to day pricing and more.
Managing teams or to many tasks to remember? Our great automated task tool will remember you and your team members automatically what needs to be done.
Hostaway video Hostaway screenshot: Manage all your guests reservations, messages, tasks and more from one place by desktop and mobile app. Hostaway screenshot: Clear overview board with the latest guest, team and financial performance information. Hostaway screenshot: Link to unlimited channels, cross-link listing from the same property and connect your own other calendars by an easy iCal integration. Hostaway screenshot: Clear multi calendar, individual and year view with all reservations, guests, channels in one easy to use calendar tool to update your availability, day to day pricing and more. Hostaway screenshot: Managing teams or to many tasks to remember? Our great automated task tool will remember you and your team members automatically what needs to be done.

Hostaway Reviews

Hostaway Reviews

Overall rating
4,5
/
5
Excellent
42

Very good
14

Average
3

Poor
0

Terrible
3

Value for Money
4,5
Features
4,2
Ease of Use
4,4
Customer Support
4,5
90% recommended this app
Justin N.

Hostaway Review


Jack M.

Sophisticated Channel Manager

Overall, this has been a good experience. I signed up with them a year ago and periodically I do a review of the competition and new entrants to see if they stack up and so far, this is the best solution for us.


Roy Y.

Constant double bookings and horrible support


Rene T.

A great Product that listens to users...

Hostaway saves me time and this is a really big thing.
We have a lot of moving parts in the hospitality business. The fact that there is a lot of automation possibilities in the product makes our lives a lot easier and time won can be focused on other Business Development tasks.


Daniel D.

I love using Hostaway

I love using Hostaway. It's not the cheapest product; however, it's nice to have all the features I want in one place instead of slapping together a few cheaper products to try to get the same result.


Justin N.
Industry: Hospitality
Company size: 10 000+ Employees

Hostaway Review

Used Weekly for 2+ years
Reviewed on 2019/07/30
Review Source: Capterra

Pros

Very easy to use and it is good to book rental vacations

Cons

everything is good with this software but customer service does take a while.

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Jack M.
Industry: Hospitality
Company size: 2-10 Employees

Sophisticated Channel Manager

Used Daily for 6-12 months
Reviewed on 2020/11/17
Review Source: Capterra

Overall, this has been a good experience. I signed up with them a year ago and periodically I do a review of the competition and new entrants to see if they stack up and so far, this is the best solution for us.

Pros

It does a lot of really great things that suit my business model perfectly. It is the best software system I could find for our budget and requirements.

My personal favourite is the webhooks and open API that I can use to build my own functions on top of.

Cons

It really needs the functionality to be able to automate the security deposit for guests. That is my one problem. I would have said the financails could be improved but they just released a major update to this and it looks great.

Finally, I'd like to see some custom reports for business metrics. I currently have to download to a .csv and manually figure things out. The overview dashboard does have a decent set of metrics, but I want to see them over time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Roy Y.
Industry: Hospitality
Company size: 2-10 Employees

Constant double bookings and horrible support

Used Daily for 2+ years
Reviewed on 2020/10/25
Review Source: Capterra

Pros

Easy to use
Quick set up
Website builder

Cons

Horrible support
Constant double bookings
Give you the runaround
Show 0 empathy on money lost due to their mistakes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Rene T.
Industry: Hospitality
Company size: 2-10 Employees

A great Product that listens to users...

Used Daily for 2+ years
Reviewed on 2020/10/14
Review Source: Capterra

Hostaway saves me time and this is a really big thing.
We have a lot of moving parts in the hospitality business. The fact that there is a lot of automation possibilities in the product makes our lives a lot easier and time won can be focused on other Business Development tasks.

Pros

The software is intuitive and easy to use. Clear user interface that is not complicated. The first setup is very easy and when questions arise, the helpdesk is really quick in answering.
Team is also helpful with the setup.

Most importantly, the team listens to what we, the users, are missing and will implement in fairly short time.

Cons

I do not have any real cons for Hostaway product.
Like many of the similar products it does not have all in it what we would need (Like good Owners Reporting Tool) but it is 90% of what we need to run our business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Daniel D.
Industry: Hospitality
Company size: Self Employed

I love using Hostaway

Used Daily for 1-5 months
Reviewed on 2020/10/14
Review Source: Capterra

I love using Hostaway. It's not the cheapest product; however, it's nice to have all the features I want in one place instead of slapping together a few cheaper products to try to get the same result.

Pros

The thing I like most about Hostaway is the ease of use. I manage my properties while working another job, so I need automation. The automated messaging and task creation with saved checklists really saves a ton of time. My cleaner also really likes it because he can just update the cleaning tasks via the app. I really only have to answer one-off questions from guests because I'm able to seamlessly communicate everything through my automated messages.

The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting. If there's something that could be better, it's easy to communicate with the support team and find out what I'm doing wrong or have them plan out an update. Even though the team is in a different time zone, I always get responses within 24 hours and everyone is really nice. I already love the product, but knowing that things will continually improve is what makes this product a no brainer for me to use.

Cons

The booking engine could look better. I used the WordPress plugin and don't love the overall look; however, I figured by the time guests get to that point on my website they're already very interested in booking and won't be turned off by the look.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,1/10
Based on 62 user ratings
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Hostaway Pricing

Hostaway Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Hostaway offers different pricing options based on monthly subscriptions. Contact us for your own customized prizing plan based on your needs.

Hostaway offers different pricing options based on monthly subscriptions. Contact us for your own customized prizing plan based on your needs.

Value for Money
4,5/5
Based on 62 user ratings
Compare value for money rating with alternatives
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Hostaway Features

Hostaway Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
4,2/5
Based on 62 user ratings
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Categories

Additional information for Hostaway

Additional information for Hostaway

Key features of Hostaway

  • Activity Dashboard
  • Airbnb guest messaging
  • Automated emails
  • Availability Indicator
  • Availability management
  • Booking requests
  • Booking synchronization
  • Calendar sync
  • Channel manager
  • Client Management
  • Client Portal
  • Commission Calculations
  • Commission Management
  • Communication Management
  • Custom website
  • Customizable Reporting
  • Data Visualization
  • Date blocking
  • Dynamic pricing
  • Email integration
  • Email templates
  • Inbox Management
  • Invoice Management
  • Monitoring
  • Multi-user access
  • Partner Portal
  • Payment processing
  • Rate management
  • Real Time Analytics
  • Real Time Data
  • Receiving
  • Recurring Tasks
  • Reporting & Statistics
  • SMS Integration
  • Synchronization Management
  • Transaction History

Benefits

  • Users can manage multiple channels, including Airbnb, Booking.com, TripAdvisor, and Expedia, with calendar updates, bookings, availability, rates, and more synchronized across all channels.

  • Direct bookings can be entered by users in the Hostaway dashboard, and dates can also be manually blocked across all channels.

  • Users can send messages directly to Airbnb guests by mobile app and to other guests using the guest email. All messages are collected by one unified mailbox.

  • Emails can be sent to guests, with the option to create templates and automate booking, arrival, pre-stay, and after check-out emails.

  • Custom property websites, with booking request and payment processing capabilities, can be created with Hostaway, enabling users to accept bookings directly from guests.

  • Unlimited team members can be added to the software to assign them tasks to and give restricted access based on profile. For example the cleaners have access to calendar and tasks but no financial details, the bookkeeper have complete view on the finance part of the business and the property owner have access to only it's own listing details.

  • Hostaway FAQs

    Hostaway FAQs

    Below are some frequently asked questions for Hostaway.

    Q. What type of pricing plans does Hostaway offer?

    Hostaway offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Hostaway offers different pricing options based on monthly subscriptions. Contact us for your own customized prizing plan based on your needs.

    Q. What are the main features of Hostaway?

    Hostaway offers the following features:

    • Activity Dashboard
    • Airbnb guest messaging
    • Automated emails
    • Availability Indicator
    • Availability management
    • Booking requests
    • Booking synchronization
    • Calendar sync
    • Channel manager
    • Client Management
    • Client Portal
    • Commission Calculations
    • Commission Management
    • Communication Management
    • Custom website
    • Customizable Reporting
    • Data Visualization
    • Date blocking
    • Dynamic pricing
    • Email integration
    • Email templates
    • Inbox Management
    • Invoice Management
    • Monitoring
    • Multi-user access
    • Partner Portal
    • Payment processing
    • Rate management
    • Real Time Analytics
    • Real Time Data
    • Receiving
    • Recurring Tasks
    • Reporting & Statistics
    • SMS Integration
    • Synchronization Management
    • Transaction History

    Q. Who are the typical users of Hostaway?

    Hostaway has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Hostaway support?

    Hostaway supports the following languages:

    English

    Q. What type of pricing plans does Hostaway offer?

    Hostaway has the following pricing plans:

    Subscription

    Q. Does Hostaway support mobile devices?

    Hostaway supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Hostaway integrate with?

    Hostaway integrates with the following applications:

    Beyond Pricing, PayPal, PriceLabs, Stripe, Wishbox, Zapier

    Q. What level of support does Hostaway offer?

    Hostaway offers the following support options:

    Online Support, FAQs, Knowledge Base, Phone Support, Video Tutorials