Hostaway

Pros

Very easy to use and it is good to book rental vacations

Cons

everything is good with this software but customer service does take a while.

Pros

It does a lot of really great things that suit my business model perfectly. It is the best software system I could find for our budget and requirements.

My personal favourite is the webhooks and open API that I can use to build my own functions on top of.

Cons

It really needs the functionality to be able to automate the security deposit for guests. That is my one problem. I would have said the financails could be improved but they just released a major update to this and it looks great.

Finally, I'd like to see some custom reports for business metrics. I currently have to download to a .csv and manually figure things out. The overview dashboard does have a decent set of metrics, but I want to see them over time.

Pros

Easy to use
Quick set up
Website builder

Cons

Horrible support
Constant double bookings
Give you the runaround
Show 0 empathy on money lost due to their mistakes.

Pros

The software is intuitive and easy to use. Clear user interface that is not complicated. The first setup is very easy and when questions arise, the helpdesk is really quick in answering.
Team is also helpful with the setup.

Most importantly, the team listens to what we, the users, are missing and will implement in fairly short time.

Cons

I do not have any real cons for Hostaway product.
Like many of the similar products it does not have all in it what we would need (Like good Owners Reporting Tool) but it is 90% of what we need to run our business.

Pros

The thing I like most about Hostaway is the ease of use. I manage my properties while working another job, so I need automation. The automated messaging and task creation with saved checklists really saves a ton of time. My cleaner also really likes it because he can just update the cleaning tasks via the app. I really only have to answer one-off questions from guests because I'm able to seamlessly communicate everything through my automated messages.

The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting. If there's something that could be better, it's easy to communicate with the support team and find out what I'm doing wrong or have them plan out an update. Even though the team is in a different time zone, I always get responses within 24 hours and everyone is really nice. I already love the product, but knowing that things will continually improve is what makes this product a no brainer for me to use.

Cons

The booking engine could look better. I used the WordPress plugin and don't love the overall look; however, I figured by the time guests get to that point on my website they're already very interested in booking and won't be turned off by the look.