Hostaway

Vacation rental software for property management companies

About Hostaway

"Hostaway is a unique vacation rental software that offers deep channel integrations and support. Hostaway provides property managers with the flexibility of the most advanced solutions while being easy to use.

The dashboard and mobile app allows users to manage their marketing, sales, accounting, reporting, payment and communication needs all in one place. As premium partners of channels such as VRBO, Booking.com, Airbnb, Homeaway and Expedia, with the ability to manage advanced setups, no other platform gives you the type of control and peace of mind that a Hostaway user has. The software is designed with teams in mind - it's easy to train staff and keep them happy while improving business at the same time! Hostaway also provides a booking engine, wordpress website and both marketing and sales tools for managing your valuable direct bookings. Payments, owner statements, accounting and smartlocks are also managed easily.

In addition to the industry-leading PMS and Channel manager that Hostaway offers, there are more than 100 integrated software partners on our marketplace. These companies will automate and streamline many activities and make daily life easier.
For enterprise customers, Hostaway is well known for being able to produce customized solutions while meeting deadlines and staying on budget. Most customers choose Hostaway because they want the best support in the entire industry, and the public reviews of Hostaway clearly reflect that."

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Hostaway

  • Users can manage multiple channels, including Airbnb, Booking.com, TripAdvisor, and Expedia, with calendar updates, bookings, availability, rates, and more synchronized across all channels.

  • Direct bookings can be entered by users in the Hostaway dashboard, and dates can also be manually blocked across all channels.

  • Users can send messages directly to Airbnb guests by mobile app and to other guests using the guest email. All messages are collected by one unified mailbox.

  • Emails can be sent to guests, with the option to create templates and automate booking, arrival, pre-stay, and after check-out emails.

  • Custom property websites, with booking request and payment processing capabilities, can be created with Hostaway, enabling users to accept bookings directly from guests.

  • Unlimited team members can be added to the software to assign them tasks to and give restricted access based on profile. For example the cleaners have access to calendar and tasks but no financial details, the bookkeeper have complete view on the finance part of the business and the property owner have access to only it's own listing details.
  • Devices

    Business size

    S M L

    Markets

    United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Colombia, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Ireland, Kuwait, Mexico, Netherlands, Norway, New Zealand, Portugal, Qatar, Sweden, United States, British Virgin Islands, US Virgin Islands

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

    Hostaway Software - Hostaway is the market leading all-in-one tool for vacation rental property managers. The powerful PMS and Channel Manager gives you all the tools to automate and manage marketing, reporting, communication, payments, cleanings, pricing and staff.
    Hostaway Software - Hostaway is the best channel manager for vacation rental property managers. The channel manager allows you to manage rates, reservations and promotions on Airbnb, Booking.com, Vrbo and Expedia both on desktop and the mobile app!
    Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Automate messages regarding check-in, check-out, guest screening, payments and upsell services, using the native interface of Airbnb, email, text messages or Whatsapp.
    Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage your own finances and those of property owners in one place, to ensure you can keep growing your vacation rental business by following performance metrics!
    Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage maintenance, cleaning, setup schedules and assign tasks easily. Reports are available for performance reviews, and you can attach photos to using the mobile app!
    View 6 more
    Hostaway video
    Hostaway Software - Hostaway is the market leading all-in-one tool for vacation rental property managers. The powerful PMS and Channel Manager gives you all the tools to automate and manage marketing, reporting, communication, payments, cleanings, pricing and staff.
    Hostaway Software - Hostaway is the best channel manager for vacation rental property managers. The channel manager allows you to manage rates, reservations and promotions on Airbnb, Booking.com, Vrbo and Expedia both on desktop and the mobile app!
    Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Automate messages regarding check-in, check-out, guest screening, payments and upsell services, using the native interface of Airbnb, email, text messages or Whatsapp.
    Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage your own finances and those of property owners in one place, to ensure you can keep growing your vacation rental business by following performance metrics!
    Hostaway Software - Hostaway is the market leading tool for vacation rental property managers. Manage maintenance, cleaning, setup schedules and assign tasks easily. Reports are available for performance reviews, and you can attach photos to using the mobile app!

    Features

    Total features of Hostaway: 96

    • API
    • Accounting
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Availability Indicator
    • Availability Management
    • Billing & Invoicing
    • Billing Rate Management
    • Booking Management
    • Built-in Accounting
    • CRM
    • Calendar Management
    • Campaign Management
    • Catering Management
    • Channel Analytics
    • Channel Management
    • Commission Management
    • Contact Management
    • Content Management
    • Credit Card Management
    • Credit Card Processing
    • Customer Database
    • Customizable Branding
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Data Synchronization
    • Discount Management
    • Dynamic Pricing
    • Electronic Payments
    • Email Management
    • Email Templates
    • Employee Management
    • Extended Stay
    • For Vacation Rentals
    • GDS/OTA Integration
    • Guest Communications
    • Guest Experience Management
    • Housekeeping Management
    • Incentive Management
    • Inventory Control
    • Inventory Management
    • Inventory Tracking
    • Invoice Management
    • Lead Management
    • Loyalty Program
    • Maintenance Management
    • Maintenance Scheduling
    • Marketing Automation
    • Multi-Channel Distribution
    • Multi-Channel Management
    • Multi-Channel Marketing
    • Multi-Currency
    • Multi-Location
    • Multi-Property
    • Online Booking
    • Opportunity Management
    • Order Management
    • Owner Statements
    • Partner Management
    • Partner Portal
    • Payment Processing
    • Performance Metrics
    • Pipeline Management
    • Point of Sale (POS)
    • Price / Margin Management
    • Product Catalog
    • Promotions Management
    • Rate Management
    • Ratings / Reviews
    • Real Time Analytics
    • Real Time Data
    • Real Time Notifications
    • Real-time Updates
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Reservations Management
    • Revenue Management
    • Reviews Management
    • Room Booking
    • SMS Messaging
    • Sales Reports
    • Single Property
    • Spa/Activity Management
    • Task Management
    • Template Management
    • Third Party Integrations
    • User Management
    • Vendor Management
    • Website Integration
    • Website Management
    • WordPress Integration
    • Work Order Management
    • Workflow Management

    Alternatives

    Guesty

    4,5
    #1 Alternative to Hostaway
    Guesty provides short-term property managers and property management companies with an end-to-end solution to streamline...

    Guesty For Hosts

    4,8
    #2 Alternative to Hostaway
    Guesty For Hosts is a mobile-first property management app which supports multi-platform calendar sync, automated...

    Lodgify

    4,4
    #3 Alternative to Hostaway
    Lodgify is the easiest way to build your own vacation rental website, accept online credit card payments and manage all...

    Hostfully Property Management Platform

    4,3
    #4 Alternative to Hostaway
    Hostfully Property Management Platform is a cloud-based solution designed to help vacation rental businesses manage...

    Reviews

    Overall rating

    4,7 /5
    (289)
    Value for Money
    4,6/5
    Features
    4,6/5
    Ease of Use
    4,6/5
    Customer Support
    4,7/5

    Already have Hostaway?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 289
    Justin N.
    Overall rating
    • Industry: Hospitality
    • Company size: 10 000+ Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Hostaway Review

    Reviewed on 2019/07/30

    Pros

    Very easy to use and it is good to book rental vacations

    Cons

    everything is good with this software but customer service does take a while.

    Response from Hostaway

    Hello Justin, thank you very much for your kind words. While we appreciate feedback, it can sometimes be subjective. Based on your feedback, we looked at our stats and found out the median response times had gotten longer. As a result of it, we immediately increased the size of our support team by 200%. As you can see in the other reviews, the outcome was excellent supprot with fast reponse times. Thank you again for helping us strive to become even better!

    Karen T.
    Overall rating
    • Industry: Hospitality
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    So Far So Good

    Reviewed on 2022/06/09

    I am new to this business so I don't have anything to compare it to except when I was helping a...

    I am new to this business so I don't have anything to compare it to except when I was helping a friend who had to jump from one channel to the other all the time. It was confusing so I really like the streamlining of this software.

    Pros

    I really like having everything in one place. I am still learning everything it can do but I am very impressed so far. Being able to have cleaners in on the app so they can just take the jobs that work for them is very helpful.

    Cons

    There is a lot to learn about how to use the software and I feel like the teaching sessions go by so fast and I have so many more questions.

    Alternatives Considered

    Guesty and Lodgify

    Reasons for Switching to Hostaway

    I like how the platform looked and the price.
    Sabeeh I.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Hostway usage after 4 month

    Reviewed on 2022/02/16

    Can say I am still in middle of the ocean.

    Can say I am still in middle of the ocean.

    Pros

    user friendly menu options. Ease of use. Integration to apps .Payment gate stripe connectivity.

    Cons

    1.On main window there should be an option to maximize the view of calendar by hiding the left menu view.
    2.On invoice there is no logo or company details coming.
    4.On the web portal link there should be a print to pdf option for the booking offered for guest to print out as there are some of the corporate clients who needs to get approval from their companies or get advance payments.
    5.Tax option (City tax/DTCM Tax) missing where not able to set for eg 10 AED for studio/one bed room and 20 AED for two bed room- Also not possible to set if days are more than 30 days max Tourism fee should be 30 days x10 AED
    6.There should be available meeting calendar for the support based on their expertise like finance or reservations or website so we can chose correct ones.
    7.On boarding crash course initial 3 days is fine . But there should be follow-up calls from support as we develop clarifications once start using the software.
    8.There should be an option to send some notification for example if we want to send guest arrival info to a building security/reception. Now possible to send to guest and CC to another email.THis case we dont need to inform guest.

    Alternatives Considered

    Hostfully Property Management Platform

    Reasons for Choosing Hostaway

    Payment gateway stripe connectivity
    Madilin W.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great software and easy to implement!

    Reviewed on 2022/03/10

    We are saving time and able to put that time back into the growth of the business!

    We are saving time and able to put that time back into the growth of the business!

    Pros

    Our favorite features in Hostaway are the auto-messaging features, owner portal, and financial reporting. These features take so much off our plate and get us back to interacting with our guests in meaningful ways. They are also crucial as we look to expand our business and take on other owner's properties. The scalability of the software is a HUGE bonus for us.

    Cons

    The software is incredibly robust, which is not a downside. However, it can be overwhelming at first. The onboarding process helps make it manageable. Having someone walk you through setting everything up is what makes the experience with the software worthwhile.

    Alternatives Considered

    iGMS and Lodgify

    Reasons for Choosing Hostaway

    The product was so outdated and did not suit our needs. It made more work for us. We then went to manual management and it was better, but we needed systems and processes to be able to expand. Hostaway is allowing us to do that!

    Switched From

    OwnerRez

    Reasons for Switching to Hostaway

    More features that allow us to scale over time and not outgrow the software.
    Suzy G.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Onboarding with Hostaway

    Reviewed on 2022/05/10

    Pros

    The product is quite easy to use and intuitive. The inbox and calendar are very helpful. Support is great.

    Cons

    Nothing to report as yet.................

    Alternatives Considered

    Guesty For Hosts

    Reasons for Switching to Hostaway

    Hostaway had more functionality and is scaleable.
    Showing 5 reviews of 289 Read all reviews

    Hostaway FAQs

    Below are some frequently asked questions for Hostaway.

    Hostaway offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Not Available

    Hostaway offers different pricing options based on monthly subscriptions. Contact us for your own customized pricing plan based on your needs.

    Hostaway has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

    Hostaway supports the following languages:

    English

    Hostaway supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Hostaway integrates with the following applications:

    Asana, Authorize.Net, Autohost, Beyond, Braintree, Breezeway, Chekin App, Doinn, Duve, EZcare, Google Analytics 360, Google Contacts, Google Sheets, HubSpot CRM, Lynx, Mailchimp, Operto Connect, Operto Teams, PayPal, Pipedrive, PriceLabs, Properly, QuickBooks, Quickbooks Online, RueBaRue, SignRequest, Slack, Stripe, TurnoverBnB, Wheelhouse, Zapier, monday.com

    Hostaway offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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