Hostaway

Vacation rental software for property management companies

About Hostaway

Hostaway is a channel management solution for vacation rental properties which enables users to manage bookings, availability, and rates across unlimited channels, including Airbnb, Expedia, Booking.com, TripAdvisor, and 9flats.

Hostaway aims to simplify the setup process by allowing users to import data from their existing booking channels. Users can connect to multiple Airbnb accounts, and import listings, reservations, rates, and other settings. Listings can also be created manually, and users can add percentage markups to rates for each channel to cover channel commissions. Bookings are synchronized between channels within a couple of minutes, and users can manage property availability and block off dates from within the Hostaway interface. Properties can also be listed on users’ existing websites, or a custom booking website can be created to take reservations. Integration with Stripe and PayPal allows users to take payments through their own site, and from other channels such as Booking.com.

Hostaway integrates with Airbnb’s guest messaging system, enabling users to message their guests directly from within the Hostaway interface. Emails can also be sent to guests from all channels, and users can create multiple automated emails for different properties, channels, and purposes, such as booking confirmations, arrival and departure instructions, and feedback collection. Automation's can be created from scratch, or using the range of built-in example templates. When the reservation made by the guest users can create automated or manual tasks for team members like cleaning, invoicing and many other tasks that property managers need to take care off. The software works on desktop,laptop, tablet by the mobile app's for IOS and Android.

Key benefits of Hostaway

  • Users can manage multiple channels, including Airbnb, Booking.com, TripAdvisor, and Expedia, with calendar updates, bookings, availability, rates, and more synchronized across all channels.

  • Direct bookings can be entered by users in the Hostaway dashboard, and dates can also be manually blocked across all channels.

  • Users can send messages directly to Airbnb guests by mobile app and to other guests using the guest email. All messages are collected by one unified mailbox.

  • Emails can be sent to guests, with the option to create templates and automate booking, arrival, pre-stay, and after check-out emails.

  • Custom property websites, with booking request and payment processing capabilities, can be created with Hostaway, enabling users to accept bookings directly from guests.

  • Unlimited team members can be added to the software to assign them tasks to and give restricted access based on profile. For example the cleaners have access to calendar and tasks but no financial details, the bookkeeper have complete view on the finance part of the business and the property owner have access to only it's own listing details.

  • Devices

    Business size

    S M L

    Markets

    Austria, Australia, Canada, Germany, Denmark and 7 others, Finland, United Kingdom, Mexico, Netherlands, Norway, Sweden, United States

    Supported Languages

    English

    Images

    Hostaway is the market leading all-in-one tool for vacation rental property managers. The powerful PMS and Channel Manager gives you all the tools to automate and manage marketing, reporting, communication, payments, cleanings, pricing and staff.
    Hostaway is the best channel manager for vacation rental property managers. The channel manager allows you to manage rates, reservations and promotions on Airbnb, Booking.com, Vrbo and Expedia both on desktop and the mobile app!
    Hostaway is the market leading tool for vacation rental property managers. Automate messages regarding check-in, check-out, guest screening, payments and upsell services, using the native interface of Airbnb, email, text messages or Whatsapp.
    Hostaway is the market leading tool for vacation rental property managers. Manage your own finances and those of property owners in one place, to ensure you can keep growing your vacation rental business by following performance metrics!
    Hostaway is the market leading tool for vacation rental property managers. Manage maintenance, cleaning, setup schedules and assign tasks easily. Reports are available for performance reviews, and you can attach photos to using the mobile app!
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    Hostaway video
    Hostaway screenshot: Hostaway is the market leading all-in-one tool for vacation rental property managers. The powerful PMS and Channel Manager gives you all the tools to automate and manage marketing, reporting, communication, payments, cleanings, pricing and staff. Hostaway screenshot: Hostaway is the best channel manager for vacation rental property managers. The channel manager allows you to manage rates, reservations and promotions on Airbnb, Booking.com, Vrbo and Expedia both on desktop and the mobile app! Hostaway screenshot: Hostaway is the market leading tool for vacation rental property managers. Automate messages regarding check-in, check-out, guest screening, payments and upsell services, using the native interface of Airbnb, email, text messages or Whatsapp. Hostaway screenshot: Hostaway is the market leading tool for vacation rental property managers. Manage your own finances and those of property owners in one place, to ensure you can keep growing your vacation rental business by following performance metrics! Hostaway screenshot: Hostaway is the market leading tool for vacation rental property managers. Manage maintenance, cleaning, setup schedules and assign tasks easily. Reports are available for performance reviews, and you can attach photos to using the mobile app!

    Features

    Total features of Hostaway: 112

    • API
    • Accounting
    • Activity Dashboard
    • Activity Tracking
    • Administrative Reporting
    • Alerts/Notifications
    • Availability Indicator
    • Availability Management
    • Billing & Invoicing
    • Billing Rate Management
    • Booking Management
    • Built-in Accounting
    • CRM
    • Calendar Management
    • Calendar Sync
    • Campaign Management
    • Catering Management
    • Channel Analytics
    • Channel Management
    • Client Management
    • Client Portal
    • Commission Calculations
    • Commission Management
    • Communication Management
    • Contact Management
    • Content Management
    • Credit Card Management
    • Credit Card Processing
    • Customer Database
    • Customizable Branding
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Data Synchronization
    • Data Visualization
    • Discount Management
    • Dynamic Pricing
    • Electronic Payments
    • Email Invitations & Reminders
    • Email Management
    • Email Templates
    • Employee Management
    • Extended Stay
    • For Vacation Rentals
    • Front Desk Management
    • GDS/OTA Integration
    • Guest Communications
    • Guest Experience Management
    • Housekeeping Management
    • Inbox Management
    • Incentive Management
    • Inventory Control
    • Inventory Management
    • Inventory Tracking
    • Invoice Management
    • Lead Management
    • Loyalty Program
    • Maintenance Management
    • Maintenance Scheduling
    • Marketing Automation
    • Monitoring
    • Multi-Channel Distribution
    • Multi-Channel Management
    • Multi-Channel Marketing
    • Multi-Currency
    • Multi-Location
    • Multi-Property
    • Multiple User Accounts
    • Online Booking
    • Opportunity Management
    • Order Management
    • Owner Statements
    • PCI Compliance
    • Partner Management
    • Partner Portal
    • Payment Processing
    • Performance Metrics
    • Pipeline Management
    • Point of Sale (POS)
    • Price / Margin Management
    • Product Catalog
    • Promotions Management
    • Purchasing & Receiving
    • Rate Management
    • Ratings / Reviews
    • Real Time Analytics
    • Real Time Data
    • Real Time Notifications
    • Real-time Updates
    • Recurring Tasks
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Reservations Management
    • Revenue Management
    • Reviews Management
    • Room Booking
    • SMS Messaging
    • Sales Reports
    • Single Property
    • Spa/Activity Management
    • Task Management
    • Template Management
    • Third Party Integrations
    • Transaction History
    • User Management
    • Vendor Management
    • Website Integration
    • Website Management
    • WordPress Integration
    • Work Order Management
    • Workflow Management

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    Reviews

    Overall rating

    4,6 /5
    (88)
    Value for Money
    4,5/5
    Features
    4,4/5
    Ease of Use
    4,5/5
    Customer Support
    4,6/5

    Already have Hostaway?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 88
    Aleksandra Z.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    This is what you need for your business

    Reviewed on 2020/03/25

    Pros

    I have used another channels manager before and to compare to them this is the best!
    I don't have any problems with synchronisation, no overbooking, that makes my life much easier ))

    As well I save lot of time on messages. Because you can use automations in Hostaway.

    This software is easy to use, big advantage is app for your phone.

    And I would like to mention that this team is really working hard and they always improve this software, they listen you!

    You don't need 80 channels to sell your apartment. Hostaway has enough channels for max occupancy rate.

    Cons

    May be would be good to make an option to copy prices for another apartment (because I have 4 same apartment in the same building), so I don't need to spend my time to make prices for similar apartments.

    Kim O.
    Overall rating
    • Industry: Real Estate
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Top notch customer service

    Reviewed on 2020/11/18

    Pros

    We found Hostaway to be the perfect option for our property management side of the business. [SENSITIVE CONTENT HIDDEN] went above and beyond meeting with us to get us started and through the first few months of operation. Now we deal primarily with the customer service via the app, and they get back to us immediately. They will either fix the issue we're having or we dialogue and troubleshoot to fix. They are constantly working to streamline the program for property managers in terms of calendar updates, updating listings etc. We host between 20-30 properties and they've been great to work with. Highly recommend.

    Cons

    Sometimes the updates are glitchy, but customer service immediately attends to the issue. It's a newer software and very inexpensive compared to its competitors so minors issues are is to be expected, but they troubleshoot and update constantly.

    Keiran G.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    No Other PMS Compares

    Reviewed on 2021/03/24

    The software solves a lot of issues for me, but three core problems were solved because of...

    The software solves a lot of issues for me, but three core problems were solved because of Hostaway. 1) Channel distribution, 2) Automated guest communication, 3) Cleaning/task coordination.

    Pros

    Hostaway was able to distribute my listings across the main sales channels with ease. While it does have a lot of other features the primary reason for purchasing this software was for the ease of managing multiple units across multiple OTA's.

    Cons

    Like any other software, trying to learn how the platform works takes time, but overall it was super easy!

    Roy Y.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Constant double bookings and horrible support

    Reviewed on 2020/10/25

    Pros

    Easy to use
    Quick set up
    Website builder

    Cons

    Horrible support
    Constant double bookings
    Give you the runaround
    Show 0 empathy on money lost due to their mistakes.

    Jamie L.
    Overall rating
    • Industry: Real Estate
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Exceptional Support - Software is still young but off to a great start

    Reviewed on 2021/01/26

    I like this company, their culture, and their obvious commitment to the client. The software is...

    I like this company, their culture, and their obvious commitment to the client. The software is very intuitive, user-friendly, and has a fantastic design. Lastly, their customer support is exceptional. They are obviously committed to working with the client and making sure their end users are happy.

    Pros

    I appreciate the simplicity and user-friendliness of Hostaway. The display is appealing to the eyes and the menus are intuitive.
    Additionally, the customer support team accessibility is hugely beneficial. I can get quick answers to my questions - they are very responsive. The value of that is beyond measure for a property manager or someone who has a demanding schedule.

    Cons

    The software could offer more templates and automation as it relates to booking and task management. There are a number of processes that take place due to different scenarios as it relates to guests, their needs, and changes in reservations. My experience thus far with Hostaway is that they are actively improving their product which is very nice.

    Showing 5 reviews of 88 Read all reviews

    Hostaway FAQs

    Below are some frequently asked questions for Hostaway.

    Hostaway offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Not Available

    Hostaway offers different pricing options based on monthly subscriptions. Contact us for your own customized prizing plan based on your needs.

    We do not have any information about Hostaway features

    Hostaway has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Hostaway supports the following languages:

    English

    Hostaway supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Hostaway integrates with the following applications:

    Autohost, Beyond Pricing, Braintree, Breezeway, Chekin App, PayPal, PriceLabs, Properly, Stripe, VRScheduler, Wheelhouse, Wishbox, Zapier

    Hostaway offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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