About Hostaway
"Hostaway is a unique vacation rental software that offers deep channel integrations and support. Hostaway provides property managers with the flexibility of the most advanced solutions while being easy to use.
The dashboard and mobile app allows users to manage their marketing, sales, accounting, reporting, payment and communication needs all in one place. As premium partners of channels such as VRBO, Booking.com, Airbnb, Homeaway and Expedia, with the ability to manage advanced setups, no other platform gives you the type of control and peace of mind that a Hostaway user has. The software is designed with teams in mind - it's easy to train staff and keep them happy while improving business at the same time! Hostaway also provides a booking engine, wordpress website and both marketing and sales tools for managing your valuable direct bookings. Payments, owner statements, accounting and smartlocks are also managed easily.
In addition to the industry-leading PMS and Channel manager that Hostaway offers, there are more than 100 integrated software partners on our marketplace. These companies will automate and streamline many activities and make daily life easier.
For enterprise customers, Hostaway is well known for being able to produce customized solutions while meeting deadlines and staying on budget. Most customers choose Hostaway because they want the best support in the entire industry, and the public reviews of Hostaway clearly reflect that."
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Hostaway
Key benefits of Hostaway
Devices
Business size
Markets
United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Colombia, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Ireland, Kuwait, Mexico, Netherlands, Norway, New Zealand, Portugal, Qatar, Sweden, United States, British Virgin Islands, US Virgin Islands and 23 others
Supported Languages
English
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Hostaway
Images
Features
Total features of Hostaway: 96
Alternatives
Guesty
Guesty For Hosts
Lodgify
Hostfully Property Management Platform
Reviews
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- Industry: Hospitality
- Company size: 10 000+ Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Hostaway Review
Reviewed on 2019/07/30
Pros
Very easy to use and it is good to book rental vacations
Cons
everything is good with this software but customer service does take a while.
Response from Hostaway
Hello Justin, thank you very much for your kind words. While we appreciate feedback, it can sometimes be subjective. Based on your feedback, we looked at our stats and found out the median response times had gotten longer. As a result of it, we immediately increased the size of our support team by 200%. As you can see in the other reviews, the outcome was excellent supprot with fast reponse times. Thank you again for helping us strive to become even better!
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
So Far So Good
Reviewed on 2022/06/09
I am new to this business so I don't have anything to compare it to except when I was helping a...
I am new to this business so I don't have anything to compare it to except when I was helping a friend who had to jump from one channel to the other all the time. It was confusing so I really like the streamlining of this software.
Pros
I really like having everything in one place. I am still learning everything it can do but I am very impressed so far. Being able to have cleaners in on the app so they can just take the jobs that work for them is very helpful.
Cons
There is a lot to learn about how to use the software and I feel like the teaching sessions go by so fast and I have so many more questions.
Reasons for Switching to Hostaway
I like how the platform looked and the price.- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Hostway usage after 4 month
Reviewed on 2022/02/16
Can say I am still in middle of the ocean.
Can say I am still in middle of the ocean.
Pros
user friendly menu options. Ease of use. Integration to apps .Payment gate stripe connectivity.
Cons
1.On main window there should be an option to maximize the view of calendar by hiding the left menu view.
2.On invoice there is no logo or company details coming.
4.On the web portal link there should be a print to pdf option for the booking offered for guest to print out as there are some of the corporate clients who needs to get approval from their companies or get advance payments.
5.Tax option (City tax/DTCM Tax) missing where not able to set for eg 10 AED for studio/one bed room and 20 AED for two bed room- Also not possible to set if days are more than 30 days max Tourism fee should be 30 days x10 AED
6.There should be available meeting calendar for the support based on their expertise like finance or reservations or website so we can chose correct ones.
7.On boarding crash course initial 3 days is fine . But there should be follow-up calls from support as we develop clarifications once start using the software.
8.There should be an option to send some notification for example if we want to send guest arrival info to a building security/reception. Now possible to send to guest and CC to another email.THis case we dont need to inform guest.
Alternatives Considered
Hostfully Property Management PlatformReasons for Choosing Hostaway
Payment gateway stripe connectivity- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software and easy to implement!
Reviewed on 2022/03/10
We are saving time and able to put that time back into the growth of the business!
We are saving time and able to put that time back into the growth of the business!
Pros
Our favorite features in Hostaway are the auto-messaging features, owner portal, and financial reporting. These features take so much off our plate and get us back to interacting with our guests in meaningful ways. They are also crucial as we look to expand our business and take on other owner's properties. The scalability of the software is a HUGE bonus for us.
Cons
The software is incredibly robust, which is not a downside. However, it can be overwhelming at first. The onboarding process helps make it manageable. Having someone walk you through setting everything up is what makes the experience with the software worthwhile.
Reasons for Choosing Hostaway
The product was so outdated and did not suit our needs. It made more work for us. We then went to manual management and it was better, but we needed systems and processes to be able to expand. Hostaway is allowing us to do that!Switched From
OwnerRezReasons for Switching to Hostaway
More features that allow us to scale over time and not outgrow the software.- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Onboarding with Hostaway
Reviewed on 2022/05/10
Pros
The product is quite easy to use and intuitive. The inbox and calendar are very helpful. Support is great.
Cons
Nothing to report as yet.................
Alternatives Considered
Guesty For HostsReasons for Switching to Hostaway
Hostaway had more functionality and is scaleable.Hostaway FAQs
Below are some frequently asked questions for Hostaway.Q. What type of pricing plans does Hostaway offer?
Hostaway offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Hostaway offers different pricing options based on monthly subscriptions. Contact us for your own customized pricing plan based on your needs.
Q. Who are the typical users of Hostaway?
Hostaway has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. What languages does Hostaway support?
Hostaway supports the following languages:
English
Q. Does Hostaway support mobile devices?
Hostaway supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Hostaway integrate with?
Hostaway integrates with the following applications:
Asana, Authorize.Net, Autohost, Beyond, Braintree, Breezeway, Chekin App, Doinn, Duve, EZcare, Google Analytics 360, Google Contacts, Google Sheets, HubSpot CRM, Lynx, Mailchimp, Operto Connect, Operto Teams, PayPal, Pipedrive, PriceLabs, Properly, QuickBooks, Quickbooks Online, RueBaRue, SignRequest, Slack, Stripe, TurnoverBnB, Wheelhouse, Zapier, monday.com
Q. What level of support does Hostaway offer?
Hostaway offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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