--- description: Learn how Hostaway can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Hostaway Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Vacation Rental Software](/directory/183/vacation-rental/software) > [Hostaway](/software/106989/hostaway) # Hostaway Canonical: https://www.getapp.za.com/software/106989/hostaway Page: 1 / 63\ Next: [Next page](https://www.getapp.za.com/software/106989/hostaway?page=2) > Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. > > Verdict: Rated **4.8/5** by 1552 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Hostaway Grow and manage bookings across major channels (Airbnb, Vrbo, Booking.com, Google) Real-time sync on availability, pricing, and calendars across all connected channels. Manage all reservations and conversations in one unified inbox. Automate 93% of repetitive guest communication with AI Replies. Increase earnings by 25%+ with Dynamic Pricing. Track performance with advanced reporting and insights. Self-serve Owner Portals and automated statements for professional, transparent owner reporting Connect your 200+ tools through powerful integrations. Create or connect your own direct booking website to cut OTA commissions Automate cleaning \& task management Industry-best mobile app for on-the-go management Support: Award winning 24/7 phone support, with help always a call away. A comprehensive Help Center for self-service. A 97%+ customer satisfaction rating. Global, multi-language team coverage for local understanding. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 1552 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hostaway - **Location**: Helsinki, Finland - **Founded**: 2015 ## Commercial Context - **Pricing Details**: The pricing options are based on monthly or annual subscriptions. Contact Hostaway for a customized pricing plan based on the size of the business. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, Danish, Dutch, English, Finnish, French, German, Greek, Italian, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 199 more ## Features - API - Access Controls/Permissions - Accounting - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Availability Indicator - Availability Management - Billing & Invoicing - Billing Rate Management - Booking Management - Booking Notes - Built-in Accounting - CRM - Calendar Management - Calendar Sync - Campaign Management - Catering Management - Channel Analytics ## Integrations (63 total) - AIPEX - Akia - Asana - AutoRank - Autohost - BeHome247 - Beyond - Boostly - Boostly - Breezeway - ChargeAutomation - Chekin App - CloudBooks - Doinn - Duve ... and 48 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Vacation Rental Software](https://www.getapp.za.com/directory/183/vacation-rental/software) ## Related Categories - [Hospitality Property Management Software](https://www.getapp.za.com/directory/81/hospitality-property-management/software) - [Vacation Rental Software](https://www.getapp.za.com/directory/183/vacation-rental/software) - [Channel Management Software](https://www.getapp.za.com/directory/738/channel-management/software) - [Hotel Management Software](https://www.getapp.za.com/directory/592/hotel-management/software) - [Hotel Channel Management Systems](https://www.getapp.za.com/directory/1663/hotel-channel-management/software) ## Alternatives 1. [Buildium](https://www.getapp.za.com/software/101749/buildium-property-management-software) — 4.5/5 (2207 reviews) 2. [ResMan](https://www.getapp.za.com/software/113985/resman) — 4.6/5 (602 reviews) 3. [DoorLoop](https://www.getapp.za.com/software/2044823/doorloop) — 4.8/5 (706 reviews) 4. [Innago](https://www.getapp.za.com/software/2038007/innago) — 4.9/5 (515 reviews) 5. [Guesty](https://www.getapp.za.com/software/112215/guesty) — 4.4/5 (473 reviews) ## Reviews ### "Essential Partner with Unbeatable 24/7 Support" — 5.0/5 > **Doris** | *05 November 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The single most valuable asset is their 24-Hour Phone Support. This feature has been absolutely invaluable to us. As we were first starting out, I called many times, often at all hours of the night, trying to figure out urgent configuration issues or unexpected problems. Knowing there is always an expert available is the ultimate safety net. Furthermore, I must specifically highlight the financial expertise. Whenever I have complex financial questions regarding owner statements or payout formulas, \[sensitive content hidden\] has been incredible in every way. She is so helpful and has made navigating such complicated financial configurations easy and understandable. This level of dedicated, expert support is truly what sets Hostaway apart. > > **Cons**: Hostaway still needs to work on improving the photo upload system. At the moment, it can be cumbersome when handling large batches of images. We would greatly benefit from improvements to its drag-and-drop functionality for reordering and organizing photos efficiently across listings. > > Hostaway has been an absolutely incredible partner for our business. While the initial learning curve was bumpy—which is expected when migrating to or starting with any sophisticated property management system (PMS)—the commitment of their team made all the difference. We are extremely happy with the platform's capabilities and, most importantly, with the human support behind it. Value for Money: The platform’s ability to centralize booking management, sync calendars, and automate payments has proven to be an essential investment. It quickly pays for itself in efficiency and reduced manual workload. Ease of Use \& Booking Management: Once our team moved past the initial setup phase, managing reservations, updating rates, and communicating with guests became seamless. The calendar synchronization is reliable and handles our inventory flawlessly across all channels. Payment and Reservation Management: The system offers powerful financial tools. While configuring complex owner statements can be challenging, the dedicated support makes navigating these essential financial tasks manageable. In conclusion, despite the initial learning curve and a few system quirks, the quality of the support team—especially the 24/7 availability and the expert financial guidance—makes Hostaway an indispensable five-star tool for our vacation rental operations. ----- ### "Absolute best customer service, from start to finish." — 5.0/5 > **JP** | *14 February 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The customer service was absolutely of the highest quality. Specifically, my onboarding agent, \[sensitive content hidden\], she is AMAZING\! > > **Cons**: Honestly, I have nothing bad to say about Hostaway at this time. I am brand new to this system, and after having used other systems in the past, this one seems to be the best for our needs\! > > Overall, the experience has been amazing from day one when I was contacted by an outreach person via phonemail (I forget her name, but she's out of Boston, USA). Then, working with \[sensitive content hidden\], from sales, was a breeze, and in just two meetings, I signed-up and met with \[sensitive content hidden\], from onboarding, who has been absolutely amazing. ----- ### "Stay away from Hostaway." — 1.0/5 > **Jason** | *04 December 2025* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: Messaging automation was helpful across platforms was the only thing I liked. The rest o the service was not great. > > **Cons**: VRBO integration wrecked our booking revenue from VRBO so we disconnected it and now our VRBO account has been majorly affected. (less bookings now then before we signed up for Hostaway). Horrible support. They say they have 24/7 support but even if you call duirng business hours you'll be on hold for around 30 minutes. They try and lock you into a 12 month contract. They don't call or message you back if you have a problem with the serivce. > > Very bad. The sales guy was very good but lied to us about how discounts and promotions work. The onboarding person was okay but still either lied to us or didn't know how the discounts would work across platforms. The VRBO integration wrecked our VRBO bookings. Bookings from VRBO after we integrated it with Hostaway dropped by 70%. We had to contact VRBO to disconnect the integration becaues of this problem and the account still hasn't fully recovered. The support team doesn't really know their own software. The customer care team is non existent of they are purposefully not getting back to me because I have requested to cancel the subscription 5 times. ----- ### "Great customer service for financial questions" — 5.0/5 > **Jennifer** | *03 February 2026* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: I like that Hostaway is mostly user friendly and if I do need help I can reach a customer support person to help me. > > **Cons**: I least like the disconnect between Hostaway and the OTAs. When I think something is active and find out it is not. > > \[sensitive content hidden\] at Hostaway thoughtfully explains what I need to understand to enable me to use the owner statement tools. ----- ### "Customer Support sessions" — 5.0/5 > **Rad** | *04 February 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Yen was really knowledgeable of all the technical aspects needed to trouble shoot any issues I had with my hostaway account. > > **Cons**: In General the long wait times when calling to get a rep on the phone. Most of the time I wait about an hour or more. ----- Page: 1 / 63\ Next: [Next page](https://www.getapp.za.com/software/106989/hostaway?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/106989/hostaway) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data