
About eWay-CRM
eWay-CRM is a CRM plugin for Microsoft Outlook that helps companies manage their customers, contacts, sales, projects and marketing.
It also contains apps for iOS and Android so that people can work on the go. There is also a web interface for those who prefer working from home or on Mac.
eWay-CRM allows users to import their existing data on customers and business opportunities using a built-in template which can be filled with data and uploaded by dragging-and-dropping. Details of all customers, partners, suppliers, and competitors are stored in a single database, and can be organized into custom categories, sorted and filtered based on importance, potential, relationship type, size, location, or any custom fields. Full communication histories are stored, including emails, phone calls, meetings, invoices, and documents, and are carried across when projects are created from leads. Automated reminders are synchronized with Outlook tasks, and generated for overdue payments; customer birthdays; if a customer stops ordering; and more.
Through the marketing module in eWay-CRM, users can send out targeted email campaigns to potential customers, with email templates, wildcards for message personalization, and automatic feedback tracking. The deals module enables management of individual business cases using customizable workflows and automatic task generation. Deal sources can be tracked, and users can create quotes, plan meetings, and view a range of sales statistics. A variety of standard reports are built into eWay-CRM, and users can export reports as Microsoft Word, Excel, and PDF files.
Pricing starting from:
US$24,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to eWay-CRM
Key benefits of eWay-CRM
Devices
Business size
Markets
Australia, Brazil, Canada, Germany, United Kingdom, United States and 1 others
Supported Languages
Czech, English, German, Norwegian, Russian
Pricing starting from:
US$24,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to eWay-CRM
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Features
Total features of eWay-CRM: 191
Alternatives
Dynamics 365

Salesforce Sales Cloud

RAYNET CRM

Nimble

Reviews
Already have eWay-CRM?
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Write a Review!- Industry: Management Consulting
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A+++. The Best CRM Software in the Market
Reviewed on 2021/03/09
I was a 10+ years users of the obsolete, outdated, full of issues Microsoft Business Contacts...
I was a 10+ years users of the obsolete, outdated, full of issues Microsoft Business Contacts Manager. The thing was free and Microsoft did not care to update it and discontinued it. I spend 2 to 3 months checking almost all CRM software I could find before selecting one to replace Microsoft Business Contact Manager, as I wanted to make sure I did this only once. I picked eWay-CRM and I picked right. Imported the old database without any issue and set it up and customize it myself, even though I have no IT background. Very easy to set up and to customize.
Pros
Things that I like the most: 1. Customization. You customize the forms, the views, the database, the workflows, and everything and use them whatever way you want to use them. Really. 2. The breadth of features. Whatever you want to do, eWay-CRM has a way to do it. 3. Customer service. You call customer service in the USA any time during working hours and [SENSITIVE CONTENT HIDDEN] will pick up the phone in 5 seconds and solve your issue pronto. 4. The stability. Windows 10 and Office have dozens of updates and changes. You can always count on eWay-CRM to be there, stable, available 100% of the time. 5. Reliability. Everything is backup in the cloud instantly. My data is safe.
Cons
I like eWay-CRM so that much that I cannot think on anything to change, except some very minor icon function changes I suggested in the online forum. Has not been changed because fellow users did not agree with my suggestion. I can live with that and recognize that that only changes with a lot of users support can be implemented.
- Industry: Utilities
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Tied at the Hip with Outlook
Reviewed on 2021/10/28
I've deployed eWay with 2 of our 3 salesmen. Still trying to get a feel for full extent to which...
I've deployed eWay with 2 of our 3 salesmen. Still trying to get a feel for full extent to which we will utilize it. Eventually, will deploy it to the newer, third salesman -- but not sure that he will utilize. I was disappointed with custom report capability (without SQL programming), but when I learned to use the filters, my needs were met (for now). eWay offered to do the custom programming for a fee, but the bennefit didn't justify the cost. Overall, I appreciate the close integration with Outlook and, at the end of the day, that is what prompted me to select eWay over other alternatives.
Pros
We absolutely wanted (and found) an add-in to Outlook that would prompt for Sales Lead association upon sending an email. We can go about our normal business and it will prompt us for association -- as long as the contact is in the database.
Cons
Cost is higher than expected....but partly because I have to pay for extra storage.
- When we associate an email (or email chain) with a Sales Lead, all of the messages with that lead are stored on eWay.
- The problem is that we send and receive many large attachments.
- We wish there was a way to not store attachments.
Reasons for Switching to eWay-CRM
I liked the outlook integration...it didn't force me to change the way I took care of email.Response from eWay System
Hello Douglas,
thank you for the review. We are happy for your feedback!
Team eWay
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Remote freelance consulting user
Reviewed on 2022/05/04
Solid and feaure rich CRM, well planned with minimal "bugs" - that I had expeienced. With timely...
Solid and feaure rich CRM, well planned with minimal "bugs" - that I had expeienced. With timely and responsive supported from online FAQs and reliable knowledgable personnel when needed.
Overall gets my vote as an Excellant CRM!
Pros
Since the begining it has been a well thought out intuitive CRM system that over the period of use has been updated and improved based on user feedback to ensure E-Way continues to provide advanced useful features. The software is intuitive with tools and features well placed on-screen's real-estate.
Cons
Perhaps more integration between Account and Contacts WRT the account's contact profile management wrt internal circle of politics! Since major account management heavily relies on the interaction between internal managers to progress deals and projects.
- Industry: Civil Engineering
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
great tool for Outlook users
Reviewed on 2021/04/07
Pros
outlook integration (easy to implement for outlook users)
contacts, companies and leads management is great both for sales purposes as well as for statistics
email categorization
marketing campaigns work great there (both professional and classic emails)
Cons
mobile app works good and it is fast but email preview is limited and attachments are missing there
office 365 integration is missing - then document management would be much easier
sometimes search tool works slowly
task management might work better (e.g create task for multiple users)
Alternatives Considered
Dynamics 365Reasons for Switching to eWay-CRM
acceptable price and Outlook integration- Industry: Civil Engineering
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Satisfied customer
Reviewed on 2022/03/30
Using the software for more that 6 years, with growing number of users and still happy with the...
Using the software for more that 6 years, with growing number of users and still happy with the product.
Pros
Most important is the seamless integration with MS Outlook, which is our main tool. We don't need another system to log in and to work with. It helps with integration and motivates users to work with the CRM system without troubles and helps keeping all the data and proceses tidy and up-to-date.
Cons
Sales statistics could be better. We use our own system.
eWay-CRM FAQs
Below are some frequently asked questions for eWay-CRM.Q. What type of pricing plans does eWay-CRM offer?
eWay-CRM offers the following pricing plans:
- Starting from: US$24,00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Premium monthly: $24 per user, per month. Premium lifetime: $369 per user + 15% annual support fee. A free plan is also available.
Q. Who are the typical users of eWay-CRM?
eWay-CRM has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. What languages does eWay-CRM support?
eWay-CRM supports the following languages:
Czech, English, German, Norwegian, Russian
Q. Does eWay-CRM support mobile devices?
eWay-CRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does eWay-CRM integrate with?
eWay-CRM integrates with the following applications:
3CX, Microsoft 365, Microsoft Outlook, Microsoft Power BI, Poll Everywhere, Quickbooks Online, Tableau, TeamViewer, WordPress, Zapier
Q. What level of support does eWay-CRM offer?
eWay-CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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