PetLinx

PetLinx

Grooming, boarding kennel & cattery, doggy daycare software

4.5/5 (82 reviews)

PetLinx Overview

PetLinx is a business management software for pet care companies which offer pet grooming, boarding, or dog daycare services, which includes tools for managing clients, bookings and appointments, services, customer credit, reporting, and more. The modular system allows users to select whether they require tools for managing grooming, boarding, or daycare, or any combination of these.

With PetLinx, users can maintain detailed records of clients, pets, bookings and appointments, invoices, payments, business contacts, employees, and retail products. Users can track pets’ registration and microchip numbers, vaccination records, weights, behavioral attributes, and more. Information can be found using any combination of search criteria, such as client name, pet name, and phone number. Letters and invoices can be created with custom branding, and emails or text messages can be sent out in bulk to clients. Users can also generate a range of standard reports, and customize these as necessary.

The grooming module in PetLinx enables users to create and manage grooming appointments, with the ability to setup multiple services and charging options, and visit recurrence periods for automatic appointment creation. Individual groomers can define their own working hours and daily appointment limits, and a range of grooming services can be setup, such as summer, winter, and show styles. For companies offering boarding services, tools include a drag-and-drop schedule manager with color-coded bookings, automatic charge adjustment based on booking length, season, or number of pets, and the ability to add details including medications, feeding, and specific activities to bookings. The daycare module allows users to sell prepaid credits to clients, and track prepaid credit status, with automatic prompts when customers are running low on credits. Bookings can also be setup to repeat weekly on specific days, with personalized services for pets.

Pricing

Starting from
US$39,00/month
Pricing options
Free Trial
One Time License
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, Europe and 5 others, Germany, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported Languages

Dutch, English, French, German, Portuguese, Spanish

PetLinx Reviews

Overall rating
4.5/5
94% positive reviews
52
Excellent
25
Very good
4
Average
0
Poor
1
Terrible
Brian M.

The best for your business

Used Daily for 2+ years
Reviewed on 2016/09/01
Review Source: Capterra

After downloading all the demos for all the software out there, we looked at speed and ease to use. Petlinx was by far the best all around software out there. When we noticed a quirk in the software we emailed them about it and they fixed it within days, we had not bought the software at this point. They are quick to listen to our concerns and suggestions to improve and implement them. So in 2005 we purchased Petlinx and have seen the product improve, grow and expand just as our business has grown. You can now have multiple locations from a single database and have centralized booking with the network edition. All the reports and letters that can be printed out can be totally customized to meet our needs. Through the years we have pushed this software to see what it can do as we have grown and it has always done the job for us. We are looking forward to see what's in the future for Petlinx. We do highly recommend this software to everyone.

Pros

The ability to see your day in the calendar and to be able to just drag and drop appointments between groomer and even between days is important. There are reports for just about everything. Easy to use. Very quick tech support.

Cons

The retail end is a little lacking - but they are working on improving that as of the time of this review.

Response from Software Revolutions

Thanks for the great review Brian! We've appreciated having you on board for all these years and value your suggestions and know-how greatly. P.S free demo is for 30 days :-)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Gingat F.

Simple, stable and reliable !

Used Daily for 1+ year
Reviewed on 2016/06/19
Review Source: Capterra

We were looking for a simple but modern software for our boarding,
we live in France and we found many sharewares, many outdated softwares that use old technology and without support.
Then we tried PetLinx, we we're a little afraid to use an US program because US is not our main language but we were pleased to see that a French translation is provided.

Installation is really easy and the software is updated regulary, really simple to use but powerfull, without fancy gadgets that may overload the software.

Pros

-Updates, this software is updated regulary
-Tech support is really fast and open to suggestions to improve the software
-Really stable
-Simple and fast to use, i can add a new client and reservation in less than 1mn
-Report builder is powerfull
-Full demo version available

Cons

-French translation can be better (but useable)
-The main view (calendar) may be more customisable (eg box1,box2 with blue background color, box3,box4 with green background color ..)

Response from Software Revolutions

Merci beaucoup Florent! We really appreciate your great review, and are glad you have found PetLinx to your liking. French is not our first language so please feel free to send through details to us of where the translation is not quite right, and we will get it fixed. Merci encore :-)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Gail M.

Petlinx AAA+++

Used Daily for 2+ years
Reviewed on 2016/09/13
Review Source: Capterra

I started using Petlinx 2 or 3 in 2008, after a rocky start due to my lack of knowledge of computers and how they work I found Petlinx staff to be most helpful and always fast to respond to my questions and problems. I have just upgraded to Petlinx 5 and couldn't be happier, Having Petlinx in my salon has made a huge difference to my workload with me being able to download reports for my accountant as well as day to day tasks, stocktake is much easier as well, I love it:)

Pros

Easy to use, upgrades fix little things as the program evolves

Cons

I would like to be able to delete or move a vendor or vet, for example if they close down or are no longer required into a seperate file so that the lists are showing currently used/needed entries

Response from Software Revolutions

Thanks very much for your great review Gail, we've appreciated having you as a customer all these years and trust we'll have many more! We've added you suggestion into our to-do list.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Donna R.

Petlinx software review

Used Daily for 2+ years
Reviewed on 2018/12/31
Review Source: Capterra

Modernization of bookkeeping with the grooming, able to keep accurate records of pets/owners. Overall extremely pleased.

Pros

I like the different modules taylored specifically suit my industry, which is pet grooming. It (the program) is highly customizable and has many reports that also can be modified to suit an indiviual business needs as well as integrate with your financial programs such as quickbooks. Customer service is outstanding.

Cons

It is a little difficult or at least for me to modify some of the reports, if not comfortable with computer programs, but there are tutorials and support that is more than willing to walk someone through it.

Response from Software Revolutions

Thank you for your great review Donna! Yes the Report Designer enables you to customize any report and can take a bit of learning to use it to it's full potential, but we're always here to help.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Ray M.

The program does more than I had hoped for.

Used Daily for 1-5 months
Reviewed on 2017/01/31
Review Source: Capterra

We have been operating a successful boarding facility for 18 years with a database that we long ago outgrew. As my husband is an ex-computer engineer, we were reluctant to switch because we 'knew' that with any change of computer systems problems follow. Not so with PetLinx. I introduced PetLinx into our very busy business on the 1st January, so that I could link it with the financial quarter. So from day one, we made the program work hard and it hasn't let us down. We have found an astounding number of ways to make PetLinx aid us to save time, keep our customers informed and get on on top of repetition in the office. No more accidental overbooking, forgetting to get a deposit, forgetting to charge for a requested bath - or worse still, not doing a paid for a bath. Last night I even realized it could assist with a revamp of our fire evacuation plan for our pets. I believe that I have yet to reach the potential of this program. In addition, I would be remiss if I failed to mention the excellent customer service I have received. Trust a kiwi to be unfailingly kind, patient and always follow through. I requested quite a few changes in the program to meet our needs and each was done in a professional and timely manner. Thanks, heaps. We look forward to a long and enjoyable journey with PetLinx. Keep up the great work.

Pros

The flexibility.

Response from Software Revolutions

Wow, what an awesome review Ray - we're lucky to have YOU as a customer! It's been a real pleasure dealing with you and we're glad our little changes have made all the difference for you. Here's to many more years ahead :-)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

PetLinx Pricing

Starting from
US$39,00/month
Pricing options
Free Trial
One Time License
Subscription
Value for money

Installed editions start from $499 as a one off purchase, or $39 on a monthly subscription.

Cloud edition starts at $59 per month for the first module and user.

PetLinx Features

  • Accounting Integration
  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Customer Database
  • Customizable Reporting
  • Invoice Management
  • Search Functionality

  • API
  • Activity Dashboard
  • Activity Tracking
  • Data Import/Export
  • Electronic Payments
  • Inventory Management
  • Inventory Tracking
  • Quote Management
  • Real Time Data
  • Reporting & Statistics
  • Third Party Integration

Additional information for PetLinx

Key features of PetLinx

  • Appointment booking
  • Appointment reminders
  • Automatic calculation of charges
  • Availability management
  • Bulk SMS & email
  • Color-coded booking calendar
  • Customer management
  • Customizable reporting
  • Customizable templates
  • Customizable user interface
  • Data export to QuickBooks
  • Drag-and-drop scheduling
  • Invoicing
  • Letter creation
  • Prepaid credit tracking
  • Product sales
  • Search functionality
  • Service catalog
  • User-defined working hours
  • Vaccination reminders

Benefits

  • Drag-and-drop booking calendars enable users to manage groom, daycare, and boarding schedules, with options for recurring appointments, automatic charge calculations, client or pet notes, and more.

  • Individual groomers can define their own working hours and daily appointment limits, and multiple different grooming services or styles can be defined for each pet, such as summer, winter, and show styles.

  • Reminders are generated and sent to customers for upcoming appointments, and users can also send out vaccination reminders and cards for pets’ birthdays via SMS, email, or physical mail.

  • Customers can purchase prepaid credit to pay ahead of time for multiple bookings, and users can track customer credit statuses and prompt customers to purchase additional credit when they are running low.

  • A range of standard reports are built into PetLinx, and users can customize any report using the report editor, and export invoices, services, products, customers, and vendors to QuickBooks.

  • PetLinx FAQs

    Below are some frequently asked questions for PetLinx.

    Q. What type of pricing plans does PetLinx offer?

    PetLinx offers the following pricing plans:

    Starting from: US$39,00/month

    Pricing model: One Time License, Subscription

    Free Trial: Available

    Installed editions start from $499 as a one off purchase, or $39 on a monthly subscription.

    Cloud edition starts at $59 per month for the first module and user.

    Q. What are the main features of PetLinx?

    PetLinx offers the following features:

    • Appointment booking
    • Appointment reminders
    • Automatic calculation of charges
    • Availability management
    • Bulk SMS & email
    • Color-coded booking calendar
    • Customer management
    • Customizable reporting
    • Customizable templates
    • Customizable user interface
    • Data export to QuickBooks
    • Drag-and-drop scheduling
    • Invoicing
    • Letter creation
    • Prepaid credit tracking
    • Product sales
    • Search functionality
    • Service catalog
    • User-defined working hours
    • Vaccination reminders

    Q. Who are the typical users of PetLinx?

    PetLinx has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Small Business

    Q. What languages does PetLinx support?

    PetLinx supports the following languages:

    Dutch, English, French, German, Portuguese, Spanish

    Q. What type of pricing plans does PetLinx offer?

    PetLinx has the following pricing plans:

    One Time License, Subscription

    Q. Does PetLinx support mobile devices?

    We do not have any information about what devices PetLinx supports

    Q. What other apps does PetLinx integrate with?

    PetLinx integrates with the following applications:

    Cayan, QuickBooks

    Q. What level of support does PetLinx offer?

    PetLinx offers the following support options:

    FAQs, Forum, Online Support, Phone Support, Video Tutorials