
About PetLinx
PetLinx is a business management software for pet care companies which offer pet grooming, boarding, or dog daycare services, which includes tools for managing clients, bookings and appointments, services, customer credit, reporting, and more. The modular system allows users to select whether they require tools for managing grooming, boarding, or daycare, or any combination of these.
With PetLinx, users can maintain detailed records of clients, pets, bookings and appointments, invoices, payments, business contacts, employees, and retail products. Users can track pets’ registration and microchip numbers, vaccination records, weights, behavioral attributes, and more. Information can be found using any combination of search criteria, such as client name, pet name, and phone number. Letters and invoices can be created with custom branding, and emails or text messages can be sent out in bulk to clients. Users can also generate a range of standard reports, and customize these as necessary.
The grooming module in PetLinx enables users to create and manage grooming appointments, with the ability to setup multiple services and charging options, and visit recurrence periods for automatic appointment creation. Individual groomers can define their own working hours and daily appointment limits, and a range of grooming services can be setup, such as summer, winter, and show styles. For companies offering boarding services, tools include a drag-and-drop schedule manager with color-coded bookings, automatic charge adjustment based on booking length, season, or number of pets, and the ability to add details including medications, feeding, and specific activities to bookings. The daycare module allows users to sell prepaid credits to clients, and track prepaid credit status, with automatic prompts when customers are running low on credits. Bookings can also be setup to repeat weekly on specific days, with personalized services for pets.
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Key benefits of PetLinx
Devices
Business size
Markets
Supported Languages
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Features
Total features of PetLinx: 39
- Accounting Integration
- Ad hoc Reporting
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Automated Scheduling
- Availability Management
- Billing & Invoicing
- Booking Management
- Calendar Management
- Client Management
- Commission Management
- Confirmation/Reminders
- Customer Database
- Customer History
- Customer Management
- Customizable Reports
- Customizable Templates
- Document Templates
- Drag & Drop
- Email Management
- Email Templates
- Inventory Management
- Invoice Management
- Mobile Grooming
- Pet Birthday Tracking
- Pet Grooming
- Photo Management
- Point of Sale (POS)
- QuickBooks Integration
- Recurring Appointments
- Recurring Tasks
- Reminders
- SMS Messaging
- Search/Filter
- Service Catalog
- Staff Management
- Template Management
- User Management
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Reviews
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- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Adaptability and value. After a year and half, we are very happy and satisfied with the...
Reviewed on 2018/05/11
Pros
Best features are flexibility, value and service. Pet care is very often a small business that is highly individualized. Having a program that can be purchased in sections (boarding, daycare, grooming) and then having a good amount of flexibility within the program to adapt to each business is a good thing. The entire program is a good value and can be purchased outright with just service as an annual investment. The service is outstanding and responsive.
Cons
The manual is the weakest. The manual is there as well as "help on this page". However, the help index rarely seems to actually help and most explanations are brief. Sometimes you need the long version!
Response from Software Revolutions
Thanks for your great review Sandra, we really value having you as a customer and appreciate your suggestions which are always helpful :-).
- Industry: Leisure, Travel & Tourism
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PetLinx....... in a word GREAT!
Reviewed on 2019/12/01
This software is a reliable and easy to use product and, we believe, good value for money. It will...
This software is a reliable and easy to use product and, we believe, good value for money. It will take a lot to beat it.
Pros
Easy to use, clear instructions, easy to transition to, fabulous timely personal support, and not a "static" product - [SENSITIVE CONTENT HIDDEN] and his team continue to improve, build and refine the software to include wants and needs of its users.
Cons
I would love more financial type reports without having to upload to my accounting programme.
Response from Software Revolutions
Thanks so much Anne, it's been our pleasure to have you as our customer :-)
- Industry: Hospitality
- Company size: 2-10 Employees
- Used Other for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
PetLinx Review.
Reviewed on 2021/03/04
Overall I thought the customer service has been great. We haven't been able to really use Petlinx...
Overall I thought the customer service has been great. We haven't been able to really use Petlinx to its full potential yet but when we finally switch over I am confident it will meet our needs.
Pros
It is customizable to your needs and the customer service has been very helpful.
Cons
Took a little time to get used to. We're still working on how to set up diet sheets like we'd like them.
Response from Software Revolutions
Thank you Ashley for your great review, and we're glad you've found our customer service has been helpful, we aim to please :-). If you need any help with anything as you transition across feel free to reach out.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
There are a lot of updates that could be & someone in the industry should be consulted
Reviewed on 2017/11/01
used as our schedule for bookings
used as our schedule for bookings
Pros
layout and colorful design and ability to add multiple employees to the calendar as well as the right click and drop down boxes i also like that it integrates so well with cayan also the ability to make dtailed groom notes on every dog
Cons
unable to split tips between a bather and groomer on the same transaction a handful of technical glitches and i feel like an industry professional should be consulted on future updates
Response from Software Revolutions
As this reviewer has chosen to keep their details private we can't verify that they are an actual customer, but it does appear suspicious and we have asked Capterra to remove it. A strange comment that we need to consult an "industry professional", we would like to think our customers that we interact with on a daily basis are industry professionals :-)
- Industry: Veterinary
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software
Reviewed on 2021/01/07
Great software. Great customer service. They are always working on improvements which is great.
Great software. Great customer service. They are always working on improvements which is great.
Pros
Easy to use. Really like the reports for accounting purposes.
Cons
They have an app that they are working on. Right now I have crashing problems.
Response from Software Revolutions
Thanks for your great review Dawn! With regards to the mobile app you may be using an early version of it, please ensure you install the latest update to resolve this.
PetLinx FAQs
Below are some frequently asked questions for PetLinx.Q. What type of pricing plans does PetLinx offer?
PetLinx offers the following pricing plans:
- Starting from: US$39,00/month
- Pricing model: Subscription
- Free Trial: Available
Installed editions start from $499 as a one off purchase, or $39 on a monthly subscription. Cloud edition starts at $59 per month for the first module and user.
Q. What are the main features of PetLinx?
We do not have any information about PetLinx features
Q. Who are the typical users of PetLinx?
PetLinx has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does PetLinx support?
PetLinx supports the following languages:
Dutch, English, French, German, Portuguese, Spanish
Q. Does PetLinx support mobile devices?
PetLinx supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does PetLinx integrate with?
PetLinx integrates with the following applications:
Cayan, QuickBooks Online Advanced
Q. What level of support does PetLinx offer?
PetLinx offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat
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