PetLinx

Grooming, boarding kennel & cattery, doggy daycare software

4,6 /5 (94 reviews) Write a Review!

PetLinx Overview

What is PetLinx?

PetLinx is a business management software for pet care companies which offer pet grooming, boarding, or dog daycare services, which includes tools for managing clients, bookings and appointments, services, customer credit, reporting, and more. The modular system allows users to select whether they require tools for managing grooming, boarding, or daycare, or any combination of these.

With PetLinx, users can maintain detailed records of clients, pets, bookings and appointments, invoices, payments, business contacts, employees, and retail products. Users can track pets’ registration and microchip numbers, vaccination records, weights, behavioral attributes, and more. Information can be found using any combination of search criteria, such as client name, pet name, and phone number. Letters and invoices can be created with custom branding, and emails or text messages can be sent out in bulk to clients. Users can also generate a range of standard reports, and customize these as necessary.

The grooming module in PetLinx enables users to create and manage grooming appointments, with the ability to setup multiple services and charging options, and visit recurrence periods for automatic appointment creation. Individual groomers can define their own working hours and daily appointment limits, and a range of grooming services can be setup, such as summer, winter, and show styles. For companies offering boarding services, tools include a drag-and-drop schedule manager with color-coded bookings, automatic charge adjustment based on booking length, season, or number of pets, and the ability to add details including medications, feeding, and specific activities to bookings. The daycare module allows users to sell prepaid credits to clients, and track prepaid credit status, with automatic prompts when customers are running low on credits. Bookings can also be setup to repeat weekly on specific days, with personalized services for pets.

PetLinx Overview

Pricing

Starting from
US$39,00/month

Pricing options

Free Trial
One Time License
Subscription
Value for money

Installed editions start from $499 as a one off purchase, or $39 on a monthly subscription.

Cloud edition starts at $59 per month for the first module and user.


PetLinx Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany, Brazil, Mexico
Supported Languages
Dutch, English, French, German, Portuguese, Spanish

Media

Pet records enable users to record each pet's vaccinations, temper, attributes, notes, and more
The grooming calendar alerts users any warnings associated with the pet that is booked in
Multiple grooming services can be setup for different styles or pet sizes
Individual groomers can manage their own working hours and daily appointment limits
Users can drag-and-drop bookings on the boarding calendar
In the daycare module, users can sell prepaid credits to customers
Users can customize the appearance of PetLinx with a range of built-in skins
Custom invoices can be created for services and emailed or sent to clients
Customer payments can be tracked in PetLinx
PetLinx integrates with QuickBooks, enabling the export of data to users' accounting system
PetLinx video PetLinx screenshot: Pet records enable users to record each pet's vaccinations, temper, attributes, notes, and more PetLinx screenshot: The grooming calendar alerts users any warnings associated with the pet that is booked in PetLinx screenshot: Multiple grooming services can be setup for different styles or pet sizes PetLinx screenshot: Individual groomers can manage their own working hours and daily appointment limits PetLinx screenshot: Users can drag-and-drop bookings on the boarding calendar PetLinx screenshot: In the daycare module, users can sell prepaid credits to customers PetLinx screenshot: Users can customize the appearance of PetLinx with a range of built-in skins PetLinx screenshot: Custom invoices can be created for services and emailed or sent to clients PetLinx screenshot: Customer payments can be tracked in PetLinx PetLinx screenshot: PetLinx integrates with QuickBooks, enabling the export of data to users' accounting system

PetLinx Reviews

PetLinx Reviews

Overall rating
4,6
/
5
Excellent
59

Very good
30

Average
4

Poor
0

Terrible
1

Value for Money
4,4
Features
4,4
Ease of Use
4,2
Customer Support
4,6
95% recommended this app
Sandra B.

Adaptability and value. After a year and half, we are very happy and satisfied with the...


Anne H.

PetLinx....... in a word GREAT!

This software is a reliable and easy to use product and, we believe, good value for money. It will take a lot to beat it.


Richard T.

Petlinx user

Over all would recommend as it does the job


Verified Reviewer

There are a lot of updates that could be & someone in the industry should be consulted

used as our schedule for bookings


Robin K.

Petlinx

A+++


Sandra B.

Adaptability and value. After a year and half, we are very happy and satisfied with the program.

Used Daily for 1+ year
Reviewed on 2018/05/11
Review Source: Capterra

Pros

Best features are flexibility, value and service. Pet care is very often a small business that is highly individualized. Having a program that can be purchased in sections (boarding, daycare, grooming) and then having a good amount of flexibility within the program to adapt to each business is a good thing. The entire program is a good value and can be purchased outright with just service as an annual investment. The service is outstanding and responsive.

Cons

The manual is the weakest. The manual is there as well as "help on this page". However, the help index rarely seems to actually help and most explanations are brief. Sometimes you need the long version!

Response from Software Revolutions

Thanks for your great review Sandra, we really value having you as a customer and appreciate your suggestions which are always helpful :-).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Anne H.
Industry: Leisure, Travel & Tourism
Company size: 2-10 Employees

PetLinx....... in a word GREAT!

Used Daily for 2+ years
Reviewed on 2019/12/01
Review Source: Capterra

This software is a reliable and easy to use product and, we believe, good value for money. It will take a lot to beat it.

Pros

Easy to use, clear instructions, easy to transition to, fabulous timely personal support, and not a "static" product - [SENSITIVE CONTENT HIDDEN] and his team continue to improve, build and refine the software to include wants and needs of its users.

Cons

I would love more financial type reports without having to upload to my accounting programme.

Response from Software Revolutions

Thanks so much Anne, it's been our pleasure to have you as our customer :-)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Richard T.
Industry: Retail
Company size: 2-10 Employees

Petlinx user

Used Daily for 6-12 months
Reviewed on 2020/11/01
Review Source: Capterra

Over all would recommend as it does the job

Pros

Reporting is good, able to keep track of who owes money. Ease of use

Cons

Little on the expensive side - along with the subscription each year it comes at a cost. Purchased the network edition but now it won't communicate with the database and don't want to uninstall in case the backup doesn't work.

Response from Software Revolutions

Hi Richard, thanks for your great review, we really appreciate it! Please see Quick Answers - General Questions on our Support page for information on getting the Network edition going again, and then contact our support team for help if you continue to have issues with this.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer

There are a lot of updates that could be & someone in the industry should be consulted

Used Daily for 6-12 months
Reviewed on 2017/11/01
Review Source: Capterra

used as our schedule for bookings

Pros

layout and colorful design and ability to add multiple employees to the calendar as well as the right click and drop down boxes i also like that it integrates so well with cayan also the ability to make dtailed groom notes on every dog

Cons

unable to split tips between a bather and groomer on the same transaction a handful of technical glitches and i feel like an industry professional should be consulted on future updates

Response from Software Revolutions

As this reviewer has chosen to keep their details private we can't verify that they are an actual customer, but it does appear suspicious and we have asked Capterra to remove it. A strange comment that we need to consult an "industry professional", we would like to think our customers that we interact with on a daily basis are industry professionals :-)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Robin K.
Industry: Retail
Company size: 2-10 Employees

Petlinx

Used Daily for 2+ years
Reviewed on 2020/06/01
Review Source: Capterra

A+++

Pros

Features and support is very responsive.

Cons

None really its a really good program that I would recommend.

Response from Software Revolutions

Thank you Robin, we're glad you chose us and very happy to have you as our customer!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 94 user ratings
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PetLinx Pricing

PetLinx Pricing

Starting from
US$39,00/month
Free Trial
One Time License
Subscription
Value for money

Installed editions start from $499 as a one off purchase, or $39 on a monthly subscription.

Cloud edition starts at $59 per month for the first module and user.

Installed editions start from $499 as a one off purchase, or $39 on a monthly subscription.

Cloud edition starts at $59 per month for the first module and user.

Value for Money
4,4/5
Based on 94 user ratings
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PetLinx Features

PetLinx Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4,4/5
Based on 94 user ratings
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Categories

Additional information for PetLinx

Additional information for PetLinx

Key features of PetLinx

  • Appointment booking
  • Appointment reminders
  • Automatic calculation of charges
  • Availability management
  • Bulk SMS & email
  • Color-coded booking calendar
  • Customer management
  • Customizable reporting
  • Customizable templates
  • Customizable user interface
  • Data export to QuickBooks
  • Drag-and-drop scheduling
  • Invoicing
  • Letter creation
  • Prepaid credit tracking
  • Product sales
  • Search functionality
  • Service catalog
  • User-defined working hours
  • Vaccination reminders

Benefits

  • Drag-and-drop booking calendars enable users to manage groom, daycare, and boarding schedules, with options for recurring appointments, automatic charge calculations, client or pet notes, and more.

  • Individual groomers can define their own working hours and daily appointment limits, and multiple different grooming services or styles can be defined for each pet, such as summer, winter, and show styles.

  • Reminders are generated and sent to customers for upcoming appointments, and users can also send out vaccination reminders and cards for pets’ birthdays via SMS, email, or physical mail.

  • Customers can purchase prepaid credit to pay ahead of time for multiple bookings, and users can track customer credit statuses and prompt customers to purchase additional credit when they are running low.

  • A range of standard reports are built into PetLinx, and users can customize any report using the report editor, and export invoices, services, products, customers, and vendors to QuickBooks.

  • PetLinx FAQs

    PetLinx FAQs

    Below are some frequently asked questions for PetLinx.

    Q. What type of pricing plans does PetLinx offer?

    PetLinx offers the following pricing plans:

    Starting from: US$39,00/month

    Pricing model: One Time License, Subscription

    Free Trial: Available

    Installed editions start from $499 as a one off purchase, or $39 on a monthly subscription. Cloud edition starts at $59 per month for the first module and user.

    Q. What are the main features of PetLinx?

    PetLinx offers the following features:

    • Appointment booking
    • Appointment reminders
    • Automatic calculation of charges
    • Availability management
    • Bulk SMS & email
    • Color-coded booking calendar
    • Customer management
    • Customizable reporting
    • Customizable templates
    • Customizable user interface
    • Data export to QuickBooks
    • Drag-and-drop scheduling
    • Invoicing
    • Letter creation
    • Prepaid credit tracking
    • Product sales
    • Search functionality
    • Service catalog
    • User-defined working hours
    • Vaccination reminders

    Q. Who are the typical users of PetLinx?

    PetLinx has the following typical customers:

    Small Business, Large Enterprises, Freelancers, Mid Size Business

    Q. What languages does PetLinx support?

    PetLinx supports the following languages:

    Dutch, English, French, German, Portuguese, Spanish

    Q. What type of pricing plans does PetLinx offer?

    PetLinx has the following pricing plans:

    One Time License, Subscription

    Q. Does PetLinx support mobile devices?

    We do not have any information about what devices PetLinx supports

    Q. What other apps does PetLinx integrate with?

    PetLinx integrates with the following applications:

    Cayan, QuickBooks Online Advanced

    Q. What level of support does PetLinx offer?

    PetLinx offers the following support options:

    Video Tutorials, Online Support, FAQs, Phone Support, Forum