Referral Rock

Ease of use, Referral system on steroids, Setup in min, Most important it's affordable, Great tech support, Great setup support.

It's not really a con but better artwork would be nice. But you have the option to upload your own work.

The list is extensive!
Their integrations, their obsession to be on the leading edge of their niche, the overall customizability, and flexibility, WITHOUT being locked into a long-term contract. I think what's overall best about my experience is that they give you a 15-day trial to literally try almost every feature. Not only that, they came alongside (While still being a trial customer = no money paid yet) and they try to first understand your objectives in detail and then point you to the proper steps along the way. They're proving their worth before they ask you to pay a penny. I run my business the same way. I like to test EVERYTHING and they allowed that. Beyond that, when I did dig in and tell them what I want, they had the features and flexibility to come satisfy nearly every little complex detail I needed for my referral program. They even had features to accomplish things that I hadn't even thought of yet. PLUS, every time I had a question, they were on it or finding an answer. It's like they wanted me setup and running before the trial even approached expiration and I applaud them for that. It's the best way you can earn your potential customers business. And they were never pushy! (If anything, I was being too pushy.). In all, I saved thousands by not needing to build an app or sign up for a long-term contract.

The ONLY thing I would like to see is an app for people to download and keep logged in on. But I'm sure that will come with time.

In 2016, we did a deep analysis of our Word-of-Mouth marketing and found it to be one of our most profitable lead gen channels.

So, we began the hunt to find a referral program software company who could rally behind us just as our customers do.

After speaking with more than 4 other companies, we signed on with Referral Rock.

Why?

For a few reasons:

Price is competitive for what you receive
UI is clean and easy to navigate
They offer key feature sets which include: easy to embed widgets, single- or double-sided referral program options, one-click call-to-action for quick sign up, automated templated email messages, unique tracking for sharing, API integration, conversion tracking, reporting, etc.

Weve been using Referral Rock for a few months now and I have to say that if you want stellar customer service these guys deliver on all levels. They are attentive. Will customize anything you need on the fly. By far, their team is awesome to work with and will help you get results.

Also, if you provide them with feedback it doesnt get lost. Its seen as valuable and taken into consideration when they update their software.

The only con would be their reporting its limited.