Qubicles

About Qubicles
Qubicles is ushering a new way for the future of contact centers with patent-pending blockchain software. Our solution includes an on-demand remote staffing network for contact center reps that includes smart contract-based talent matching and performance-based blockchain token rewards. At the core of our business is a powerful cloud contact center solution for sales and customer service teams, covering phone, email, and live chat. We support inbound, outbound, and blended campaigns, as well as call routing, IVR (interactive voice response), call & screen recording, drag-and-drop call scripting, list management, multiple dialing modes, inbound email routing, standard and custom reporting, open APIs, a native app for iOS devices, and more.
For inbound calls, Qubicles supports custom call menus with routing options including inbound queues, send to voicemail, and external phone numbers. The caller database is automatically searched for callers’ interaction histories to associate multiple calls from the same individual in call records, and phone number exclusion lists can be used to filter out unwanted inbound calls. For outbound campaigns, users can import unlimited leads and dialing lists, and push leads to the dialer in real time. Contacts are called according to call-time rules for their local timezone. Do Not Call (DNC) lists, list mixing, scheduled callbacks, custom caller IDs, alternate phone dialling, and maximum dial attempts are all supported by Qubicles. Calls and agents’ desktop displays are recorded and can be used in quality assurance processes. Dynamic call scripts with conditional branching can also be created and customized through the drag-and-drop scripting interface.
Unlimited live chat queues can be created with different settings for queue names, company logos, pre-chat surveys, and more. CAPTCHAs can be added to prevent contact from bots, and individual visitors can also be banned from live chat as necessary. Reports can be generated covering agent performance, inbound detail, outbound flash summaries, and disposition summaries, and users can also access raw data to create custom reports.
Unlike any other platform in the industry, the Qubicles network is built on blockchain technology: a secure, public ledger of transactions that cannot be altered once recorded. In Qubicles, it is used to facilitate payments amongst resources within the network using a token called Qubicles. Members of the network use Qubicles as a form of payment for activities and rewards.
There are two principal actors on the Qubicles network - Employers and Agents. Employers post work requests on the Qubicles network, along with a set of qualifications for the position. Agents are contact centers or independent contractors specializing in providing customer service, sales, or support and provide the talent necessary to make the ecosystem operate. Employers create smart contracts to act as automated employment agreements between themselves and the Agents they hire. Upon fulfilling the terms of the agreement, an Agent is automatically paid by the Employer in accordance with the rules of the smart contract.
To help deliver high quality customer service to consumers, Agents must attend various free or paid user-generated courses in Qubicles University, an elearning platform on the network that offers a myriad of essential skills.
We are the future of contact centers.
Key benefits of Qubicles
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Reviews
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- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Incomparable
Reviewed on 2017/11/15
A lot, we were able to expand with the help of this software.
Technical difficulties that were...
A lot, we were able to expand with the help of this software.
Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens.
Pros
Great quality of calls, great support and easy to use apps to manage different campaigns.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
OVERVIEW
Reviewed on 2020/05/01
I would say is a good tool, since you basically have all the call center architecture in place when...
I would say is a good tool, since you basically have all the call center architecture in place when you get started with them, however, I would highly recommend keeping users posted when running maintenance processes in the back-end of that platform.
Pros
It's very easy to set up and it requires almost no expertise to get it going.
Cons
In my case, since most of the traffic is inbound calls, I've experienced too many dropped calls and dead airs and sometimes I would say 2 or 3 times a month, unexpected errors when using this interface for the agents.
Reasons for Choosing Qubicles
That required java and was a tad expensive for the value I was getting out of it.Reasons for Switching to Qubicles
Mainly that uses a prepaid option so you top up the account as you go and that it has the option to rank agents in the queue based on their skills.- Industry: Political Organization
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Powerful tool
Reviewed on 2019/04/12
Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of...
Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares. The 6 second billion increments are the real secret. There are a lot of features to take advantage of and you can have deep control of your campaigns. Lack of AMD really frustrated though!
Pros
Flexibility, cost effectiveness, scalability.
Cons
There's a rather steep learning curve and answering machine detection absolutely bad! I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep. Absolutely inexcusable.
- Industry: Cosmetics
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
IT and Call Center Manager perspective.
Reviewed on 2017/04/11
Fenero has grown a lot since we started with them three years ago. We originally started with just...
Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers.
Pros:
- Agent and Manager Interface is user-friendly.
- Reporting fits our needs.
- Ease of initial start up.
- Ease of Campaign setup.
- Economically friendly billing plans.
- Great Features available to customize campaign specifics.
Cons:
-Storage for Recorded calls is no longer unlimited nor specified.
-inconsistency in support protocols.
Pros
Pros:
- Agent and Manager Interface is user-friendly.
- Reporting fits our needs.
- Ease of initial start up.
- Ease of Campaign setup.
- Economically friendly billing plans.
- Great Features available to customize campaign specifics.
Cons
Cons:
-Storage for Recorded calls is no longer unlimited nor specified.
-inconsistency in support protocols.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Affordable solution but needs to work on its software for better reliability and performance
Reviewed on 2019/04/16
Has been a great experience overall. Saved a lot of money switching over from Five9. Customer...
Has been a great experience overall. Saved a lot of money switching over from Five9. Customer service was spotty at first but in the time we have been with them, it has improved a lot. Same for the software. Its still not perfect but it more than likely will meet basic business needs and more.
Pros
Per minute billing and easy to set up. User friendly UI, takes just one sys-admin on our end to manage the software.
Cons
They need to improve the software so that it can listen for a voicemail beep. Customer service is good but slow to respond and sometimes involves more followups than necessary. There was a security issue we found in the early days where all user agents data was publicly available on the portal without authentication, which we made aware to them and hopefully it's fixed now.
Qubicles FAQs
Below are some frequently asked questions for Qubicles.Q. What type of pricing plans does Qubicles offer?
Qubicles offers the following pricing plans:
- Starting from: US$19.99/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
It is available for free and monthly subscriptions, outlined below For Agents - Go Getter: $19.99/month For Contact Center: Silver Support: $249/month Gold Support: $999/month
Q. Who are the typical users of Qubicles?
Qubicles has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000
Q. What languages does Qubicles support?
Qubicles supports the following languages:
English
Q. Does Qubicles support mobile devices?
Qubicles supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does Qubicles integrate with?
Qubicles integrates with the following applications:
Gmail
Q. What level of support does Qubicles offer?
Qubicles offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
Related categories
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