Qubicles

Revolutionary blockchain-powered contact center software

About Qubicles

Qubicles is ushering a new way for the future of contact centers with patent-pending blockchain software. Our solution includes an on-demand remote staffing network for contact center reps that includes smart contract-based talent matching and performance-based blockchain token rewards. At the core of our business is a powerful cloud contact center solution for sales and customer service teams, covering phone, email, and live chat. We support inbound, outbound, and blended campaigns, as well as call routing, IVR (interactive voice response), call & screen recording, drag-and-drop call scripting, list management, multiple dialing modes, inbound email routing, standard and custom reporting, open APIs, a native app for iOS devices, and more.

For inbound calls, Qubicles supports custom call menus with routing options including inbound queues, send to voicemail, and external phone numbers. The caller database is automatically searched for callers’ interaction histories to associate multiple calls from the same individual in call records, and phone number exclusion lists can be used to filter out unwanted inbound calls. For outbound campaigns, users can import unlimited leads and dialing lists, and push leads to the dialer in real time. Contacts are called according to call-time rules for their local timezone. Do Not Call (DNC) lists, list mixing, scheduled callbacks, custom caller IDs, alternate phone dialling, and maximum dial attempts are all supported by Qubicles. Calls and agents’ desktop displays are recorded and can be used in quality assurance processes. Dynamic call scripts with conditional branching can also be created and customized through the drag-and-drop scripting interface.

Unlimited live chat queues can be created with different settings for queue names, company logos, pre-chat surveys, and more. CAPTCHAs can be added to prevent contact from bots, and individual visitors can also be banned from live chat as necessary. Reports can be generated covering agent performance, inbound detail, outbound flash summaries, and disposition summaries, and users can also access raw data to create custom reports.

Unlike any other platform in the industry, the Qubicles network is built on blockchain technology:­ a secure, public ledger of transactions that cannot be altered once recorded. In Qubicles, it is used to facilitate payments amongst resources within the network using a token called Qubicles. Members of the network use Qubicles as a form of payment for activities and rewards.

There are two principal actors on the Qubicles network -­ Employers and Agents. Employers post work requests on the Qubicles network, along with a set of qualifications for the position. Agents are contact centers or independent contractors specializing in providing customer service, sales, or support and provide the talent necessary to make the ecosystem operate. Employers create smart contracts to act as automated employment agreements between themselves and the Agents they hire. Upon fulfilling the terms of the agreement, an Agent is automatically paid by the Employer in accordance with the rules of the smart contract.

To help deliver high quality customer service to consumers, Agents must attend various free or paid user­-generated courses in Qubicles University, an e­learning platform on the network that offers a myriad of essential skills.

We are the future of contact centers.

Key benefits of Qubicles

  • Unique patent-pending blockchain technology that helps contact centers solve staffing, employee retention and customer satisfaction issues through an on-demand meritocratic resource network.

  • Call scripts can be created and customized at any time by operations personnel or administrators, using the drag-and-drop scripting tool, with support for conditional branching to create dynamic, logic-based scripts.

  • Inbound calls can be added to queues and routed to agents, with inbound queue features including welcome messages, hold prompts, whisper messages to agents, place in queue notifications, estimated wait times, queue priority management, skill-based routing, and more.

  • Custom caller IDs can be created for each campaign, dialing list, or individual lead, enabling the use of local IDs for nationwide campaigns with the aim of improving contact rates.

  • All calls are automatically recorded by Qubicles, with the option for managers to switch to on-demand call recording, and real-time screen recording can also record the agent’s desktop throughout the duration of each call.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

    Supported Languages

    English

    Images

    The launchpad gives users access to campaigns, call queues, live chat queues, email queues, real-time statistics, reports, call recordings, and more.
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    Qubicles video
    Qubicles screenshot: The launchpad gives users access to campaigns, call queues, live chat queues, email queues, real-time statistics, reports, call recordings, and more.

    Features

    Total features of Qubicles: 39

    • API
    • Auto-Dialer
    • Auto-Responders
    • Branch Scripting
    • Call Center Management
    • Call Disposition
    • Call List Management
    • Call Recording
    • Call Reporting
    • Call Routing
    • Call Scripting
    • Callback Scheduling
    • Caller ID
    • Chat
    • Conditional Logic
    • Contact History
    • Custom Forms
    • Customizable Caller ID
    • Customizable Reporting
    • Data Import
    • Data Import/Export
    • Drag & Drop Interface
    • Email Integration
    • Estimating
    • History Tracking
    • IVR / Voice Recognition
    • On-Demand Recording
    • Performance Reports
    • Predictive Dialer
    • Progressive Dialing
    • Quality Assurance
    • Question Branching
    • Queue Manager
    • Real Time Analytics
    • Real Time Data
    • Search Functionality
    • Summary Reports
    • Survey Management
    • Surveys & Feedback

    Alternatives

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    Reviews

    Overall rating

    4,4 /5
    (24)
    Value for Money
    4,8/5
    Features
    4,4/5
    Ease of Use
    4,5/5
    Customer Support
    3,9/5

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    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 24
    Francis E.
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Incomparable

    Reviewed on 2017/11/15

    A lot, we were able to expand with the help of this software.
    Technical difficulties that were...

    A lot, we were able to expand with the help of this software.
    Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens.

    Pros

    Great quality of calls, great support and easy to use apps to manage different campaigns.

    Alex P.
    Overall rating
    • Industry: Consumer Services
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    OVERVIEW

    Reviewed on 2020/05/01

    I would say is a good tool, since you basically have all the call center architecture in place when...

    I would say is a good tool, since you basically have all the call center architecture in place when you get started with them, however, I would highly recommend keeping users posted when running maintenance processes in the back-end of that platform.

    Pros

    It's very easy to set up and it requires almost no expertise to get it going.

    Cons

    In my case, since most of the traffic is inbound calls, I've experienced too many dropped calls and dead airs and sometimes I would say 2 or 3 times a month, unexpected errors when using this interface for the agents.

    Daryl A.
    Overall rating
    • Industry: Political Organization
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Powerful tool

    Reviewed on 2019/04/12

    Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of...

    Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares. The 6 second billion increments are the real secret. There are a lot of features to take advantage of and you can have deep control of your campaigns. Lack of AMD really frustrated though!

    Pros

    Flexibility, cost effectiveness, scalability.

    Cons

    There's a rather steep learning curve and answering machine detection absolutely bad! I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep. Absolutely inexcusable.

    Jessica P.
    Overall rating
    • Industry: Cosmetics
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    IT and Call Center Manager perspective.

    Reviewed on 2017/04/11

    Fenero has grown a lot since we started with them three years ago. We originally started with just...

    Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers.

    Pros:
    - Agent and Manager Interface is user-friendly.
    - Reporting fits our needs.
    - Ease of initial start up.
    - Ease of Campaign setup.
    - Economically friendly billing plans.
    - Great Features available to customize campaign specifics.

    Cons:
    -Storage for Recorded calls is no longer unlimited nor specified.
    -inconsistency in support protocols.

    Pros

    Pros:
    - Agent and Manager Interface is user-friendly.
    - Reporting fits our needs.
    - Ease of initial start up.
    - Ease of Campaign setup.
    - Economically friendly billing plans.
    - Great Features available to customize campaign specifics.

    Cons

    Cons:
    -Storage for Recorded calls is no longer unlimited nor specified.
    -inconsistency in support protocols.

    Oscar G.
    Overall rating
    • Industry: Computer & Network Security
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Wonderful experience!

    Reviewed on 2017/07/11

    Process optimization and cost-reductions

    Process optimization and cost-reductions

    Pros

    The ease of use, and ease of deployment. Had a roboust contact-center solution deployed in 3 days. The platform does everything larger contact-center solutions offer AND MORE! It gives you full and total control over your ACD, skills, IVR routes, prompts, messages, etc. Tools like the automatic callback feature are included with the platform; Most comprable products sell this as an add-on. The integrated soft-phone allows agents to work anywhere there's an internet connection with superior sound quality

    Cons

    There are no contracts to sign, not having to pay to sign-up or enroll. We simply pay for what we use!

    Showing 5 reviews of 24 Read all reviews

    Qubicles FAQs

    Below are some frequently asked questions for Qubicles.

    Qubicles offers the following pricing plans:

    • Pricing model: Free, Subscription
    • Free Trial: Available

    $1.75/month for a local DID $2.00/month for a toll-free DID $0.02/minute for inbound & outbound calls (USA/CAN) $0.02/session for live customer chats $0.10/GB of screen recording storage No monthly subscription fee.

    Qubicles offers the following features:

    • Agent performance statistics
    • Call queuing
    • Call recording
    • Callback scheduling
    • Custom caller IDs
    • Custom reporting
    • Customizable quality audit forms
    • Do Not Call (DNC) lists
    • Drag-and-drop scripting
    • Email history search
    • IVR functionality
    • Inbound call routing
    • Inbound email routing
    • Incoming call filtering
    • Interaction histories
    • Lead import
    • Live customer chat
    • Manual, preview, progressive & predictive dialing
    • Open APIs
    • Outbound dialing
    • Pre-chat surveys
    • Predefined (canned) responses
    • Quality auditing
    • Real-time insights
    • Screen recording
    • Skills-based routing

    Qubicles has the following typical customers:

    Small Business, Mid Size Business

    Qubicles supports the following languages:

    English

    Qubicles supports the following devices:

    iPhone, iPad

    Qubicles integrates with the following applications:

    ExecVision, Gmail, VICIdial

    Qubicles offers the following support options:

    Knowledge Base, Online Support, Phone Support

    Related categories

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