Booking Factory

Web-based platform for hospitality property management

4,7 /5 (11 reviews) Write a Review!

Booking Factory Overview

What is Booking Factory?

Booking Factory is an online hospitality property management solution that offers features such as front desk management, reservation management, and marketing automation. The software targets small properties and independent hotels and can be accessed on any mobile device including smartphones and tablets through the mobile web app. Booking Factory also helps hotels and guest houses to market their business as well as avoid possible over-bookings.

Booking Factory enables front desk employees to print invoices customized to match the branding of their property. Booking Factory’s direct booking engine lets customers book a room directly from the hotel’s website and can connect with sales channels including Expedia and Booking.com to automatically update inventory levels and room prices across all platforms.

The software offers a promotions system that can be incorporated to the hotel’s website to encourage customers to recommend the property to their friends and family. The solution also allows independent hotels to retarget customers who visited their website but did not book a room through Facebook or email.

Additional features provided by Booking Factory include SEO optimization, membership management, and a hotel website builder. The solution helps hotels to reduce their dependency on Online Travel Agents (OTA) and offers Facebook plugin and open APIs for integration with third-party applications.

Booking Factory Overview

Pricing

Starting from
US$50,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

For 1-10 rooms
• Standard: £39/ per month
• Website: £59/ per month
• Channels: £59/ per month
• All-in-One: £79/ per month
For 11-20 rooms
• Standard: £45/ per month
• Website: £79/ per month
• Channels: £79/ per month
• All-in-One: £109/ per month
For 21-50 rooms
• Standard: £75/ per month
• Website: £139/ per month
• Channels: £139/ per month
• All-in-One: £179/ per month
For 50+ rooms
• Contact vendor for pricing details


Booking Factory Features

Devices
Business size
S M L
Markets
United Kingdom
Supported Languages
English

Media

Booking Factory user login page
View all bookings on a color-coded calendar
Add notes to any booking
Select the details of a room
View the total cost of a room
Accept online payments from customers after they've booked
Booking Factory video Booking Factory screenshot: Booking Factory user login page Booking Factory screenshot: View all bookings on a color-coded calendar Booking Factory screenshot: Add notes to any booking Booking Factory screenshot: Select the details of a room Booking Factory screenshot: View the total cost of a room Booking Factory screenshot: Accept online payments from customers after they've booked

Booking Factory Reviews

Booking Factory Reviews

Overall rating
4,7
/
5
Excellent
8

Very good
3

Average
0

Poor
0

Terrible
0

Value for Money
4,9
Features
4,5
Ease of Use
4,7
Customer Support
4,5
100% recommended this app
Johnny B.

One of the best reservation programs that I have worked with.


Chelsea A.

Very flexible and effective booking system at a great price- customer service is great!


Sirichol S.

worth the money

I own this hotel and was using another program to manage it. When I changed to this program, all the workflows were much easier and more efficient.

However, there are some flaws. Sometimes the program doesn't work and it has a lot of errors. You click on the program and nothing happens. I think it's the problem with the cloud storage of the program. The support team in Thailand are slow. Sometimes, it seems like they don't know the functions of the program as I asked and they told me they would find me answers. And trust me, they take forever to answer.

All in all, it's worth the month and it makes my hotel management more efficient.

ps. Since the customer support in Thailand is very slow, I asked if there was a manual so I can find the answer myself, they said no. Oh, well.


David C.

The Booking Factory is a really excellent tool for anyone looking a PMS and integrated booking...

A fully functional, affordable and easy to use booking system that integrated seamlessly into our websites


David W.

Overall very satisfied

Booking Factory is very responsive to questions which I like.
I find the back-end user friendly, I just wish there was an easy way to move a customer when they have a room change 2-3 days into their stay.
The booking side, where my guests go, could use a little work. If my customer is using a promo code, they have to know to look in the upper left hand corner - then a pop-up box says an offer has been unlocked but it doesn't tell you what the offer is. When you go to the room type you'd like to book you see the unlocked special offer, as well as every other offer currently running - I wish it only showed the offer they'd unlocked with the special code. After that it is user friendly.
Also, promo codes are case sensitive - I wish they weren't.


Johnny B.

One of the best reservation programs that I have worked with.

Used Daily for 1+ year
Reviewed on 2018/01/08
Review Source: Capterra

Pros

It is easy to handle the reservations and a it has good channel administration. The calendar is intuitive and easy to administer.

Cons

There should have been a direct link - one click - to access the original booking, when it comes from for instance booking.com

Response from The Booking Factory

Hey Johnny, You were one of our earliest customers and have seen the most changes!

There is a direct link to the original booking, I will send you an email later of where it is located!

Thanks for the review and as always if you need anything let me know.

Regards, Evan

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Chelsea A.
Industry: Wine & Spirits
Company size: 51-200 Employees

Very flexible and effective booking system at a great price- customer service is great!

Used Daily for 1-5 months
Reviewed on 2017/06/07
Review Source: Capterra

Pros

The customer service team has been super helpful and efficient in setting up our rather complex booking system for our business property in France. So much more effective and flexible than other booking systems we have used in the past and at a very reasonable cost! We were able to completely tailor the booking system to suit our business needs which other booking systems do not offer- we tried MANY!
The booking system has everything we need on one platform whereas previously we had to juggle various websites and calendars making bookings very complicated- now colleagues and customers can book with ease and have access to all the information they require for their trip. We will be using The Booking Factory for all future properties. Thanks again for your time and patience!

Response from The Booking Factory

Hey Thanks Chelsea, Your internal system required quite a few changes from us compared to a standard hotel or B&B! I'm happy it's all working well and the employees find it easy to search and book available rooms easily. It's a shame your beautiful properties are not available to the general public!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Sirichol S.
Industry: Hospitality
Company size: 2-10 Employees

worth the money

Used Daily for 1-5 months
Reviewed on 2017/04/28
Review Source: Capterra

I own this hotel and was using another program to manage it. When I changed to this program, all the workflows were much easier and more efficient.

However, there are some flaws. Sometimes the program doesn't work and it has a lot of errors. You click on the program and nothing happens. I think it's the problem with the cloud storage of the program. The support team in Thailand are slow. Sometimes, it seems like they don't know the functions of the program as I asked and they told me they would find me answers. And trust me, they take forever to answer.

All in all, it's worth the month and it makes my hotel management more efficient.

ps. Since the customer support in Thailand is very slow, I asked if there was a manual so I can find the answer myself, they said no. Oh, well.

Pros

- efficient level
- makes property management very easy
- automatically linked with OTA; booking.com, agoda.com, expedia.com

Cons

- lots of errors
- very slow customer support
- limited function; export customer data to excel

Response from The Booking Factory

Thanks Sirichol for your review, I have your request for export customer data into excel and it will come soon I promise :)

Our Thai reseller currently covers support but it seems there are some issues here which I will look into so thanks for bringing it up.

Cloud software can sometime run into problems with certain browsers and internet connections. I think an important job for us moving forward is to provide better online manual for our users so thanks for this recommendation

Regards, Evan

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

David C.
Industry: Design
Company size: 2-10 Employees

The Booking Factory is a really excellent tool for anyone looking a PMS and integrated booking tool

Used Daily for 6-12 months
Reviewed on 2018/08/01
Review Source: Capterra

A fully functional, affordable and easy to use booking system that integrated seamlessly into our websites

Pros

Not only is it packed full of valuable features, the team at Booking Factory are incredibly proactive, helpful and patient.

The fact that it seemlessly integrates in to any website you build is a key feature for customer usability.

Cons

While not all parts are immediately intuitive, the team at the Booking factory are always on hand to help you out and show you the ropes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

David W.

Overall very satisfied

Reviewed on 2017/04/28
Review Source: Capterra

Booking Factory is very responsive to questions which I like.
I find the back-end user friendly, I just wish there was an easy way to move a customer when they have a room change 2-3 days into their stay.
The booking side, where my guests go, could use a little work. If my customer is using a promo code, they have to know to look in the upper left hand corner - then a pop-up box says an offer has been unlocked but it doesn't tell you what the offer is. When you go to the room type you'd like to book you see the unlocked special offer, as well as every other offer currently running - I wish it only showed the offer they'd unlocked with the special code. After that it is user friendly.
Also, promo codes are case sensitive - I wish they weren't.

Response from The Booking Factory

Hey David and thanks for the review, I have already had the developer make the adjustment that promo codes are now not case sensitive! And I have given the designer a task to look into the user experience of using promo codes and unlocking deals.

A few of our customer find it difficult on how to handle a guest moving rooms in the middle of a stay, we will look into a special feature to make this easier for the admin side.

Thanks David and any more request please let me know as we are really responsive to make a better product!

Rating breakdown

Value for Money
Ease of Use
Customer Support

User recommendation
9,3/10
Based on 11 user ratings
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Booking Factory Pricing

Booking Factory Pricing

Starting from
US$50,00/month
Free Trial
Free
Subscription
Value for money

For 1-10 rooms
• Standard: £39/ per month
• Website: £59/ per month
• Channels: £59/ per month
• All-in-One: £79/ per month
For 11-20 rooms
• Standard: £45/ per month
• Website: £79/ per month
• Channels: £79/ per month
• All-in-One: £109/ per month
For 21-50 rooms
• Standard: £75/ per month
• Website: £139/ per month
• Channels: £139/ per month
• All-in-One: £179/ per month
For 50+ rooms
• Contact vendor for pricing details

For 1-10 rooms
• Standard: £39/ per month
• Website: £59/ per month
• Channels: £59/ per month
• All-in-One: £79/ per month
For 11-20 rooms
• Standard: £45/ per month
• Website: £79/ per month
• Channels: £79/ per month
• All-in-One: £109/ per month
For 21-50 rooms
• Standard: £75/ per month
• Website: £139/ per month
• Channels: £139/ per month
• All-in-One: £179/ per month
For 50+ rooms
• Contact vendor for pricing details

Value for Money
4,9/5
Based on 11 user ratings
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Booking Factory Features

Booking Factory Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
4,5/5
Based on 11 user ratings
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Categories

Additional information for Booking Factory

Additional information for Booking Factory

Key features of Booking Factory

  • API
  • Billing rate management
  • Booking management
  • CRM integration
  • Calendar management
  • Channel management
  • Family memberships
  • Inventory management
  • Inventory tracking
  • Invoice management
  • Mobile integration
  • Multi-property
  • Multiple room rates
  • Online booking integration
  • Promotions management
  • Room booking
  • Single property
  • Social plugins
  • Third party integration
  • Travel management
  • Visitor targeting
  • Website management
  • Website security

Benefits

• Booking Factory offers a hotel marketing platform that combines booking engine, channel manager and hotel website builder features with a PMS (property management system).

• The solution enables customers to cancel a booking and the tool will automatically charge them on the basis of the cancellation policy followed by each property.

• Booking Factory provides a drag and drop interface that lets customers manage their bookings online and the tool will automatically update the available inventory.

• The solution offers email automation features that allow hotel owners to send automatic welcome emails before guests arrive and an invoice email after their departure.

• Booking Factory helps hotels and guesthouses in digital marketing by providing a professional photographer, SEO specialist, and copywriter to optimize their online presence.

Booking Factory FAQs

Booking Factory FAQs

Below are some frequently asked questions for Booking Factory.

Q. What type of pricing plans does Booking Factory offer?

Booking Factory offers the following pricing plans:

Starting from: US$50,00/month

Pricing model: Free, Subscription

Free Trial: Available

For 1-10 rooms • Standard: £39/ per month • Website: £59/ per month • Channels: £59/ per month • All-in-One: £79/ per month For 11-20 rooms • Standard: £45/ per month • Website: £79/ per month • Channels: £79/ per month • All-in-One: £109/ per month For 21-50 rooms • Standard: £75/ per month • Website: £139/ per month • Channels: £139/ per month • All-in-One: £179/ per month For 50+ rooms • Contact vendor for pricing details

Q. What are the main features of Booking Factory?

Booking Factory offers the following features:

  • API
  • Billing rate management
  • Booking management
  • CRM integration
  • Calendar management
  • Channel management
  • Family memberships
  • Inventory management
  • Inventory tracking
  • Invoice management
  • Mobile integration
  • Multi-property
  • Multiple room rates
  • Online booking integration
  • Promotions management
  • Room booking
  • Single property
  • Social plugins
  • Third party integration
  • Travel management
  • Visitor targeting
  • Website management
  • Website security

Q. Who are the typical users of Booking Factory?

Booking Factory has the following typical customers:

Small Business

Q. What languages does Booking Factory support?

Booking Factory supports the following languages:

English

Q. What type of pricing plans does Booking Factory offer?

Booking Factory has the following pricing plans:

Free, Subscription

Q. Does Booking Factory support mobile devices?

We do not have any information about what devices Booking Factory supports

Q. What other apps does Booking Factory integrate with?

Booking Factory integrates with the following applications:

Facebook

Q. What level of support does Booking Factory offer?

Booking Factory offers the following support options:

FAQs, Video Tutorials, Online Support, Phone Support